CONFLICT MANAGEMENT

Part 1: Understand and Prevent Conflict

Learning Objectives

Identify what makes me angry Identify and practice ways to

handle conflict Make a plan for taking care of

myself and my emotions

Teamwork?

Game (team of 4-5 pick up ball) Let’s talk about what makes a peaceful,

strong team.

What causes conflict?

Different perspectives

What do you see?

What do you see?

What makes you more angry?Game: stand on the line in the place where you agree

Not Angry

Very Angry

How do you respond to conflict? Walk away (and don’t come

back) Complain to other people Talk Yell or Argue Fight

What are the ways you show anger?

Violence Crying Laughing Getting very quiet Being aggressive-loud voice Arguing

Talking

Open body language Normal voice (not loud) Tone of voice Words (avoid abusive language) Be direct (“I feel”… not “you”) Focus on problem, not personGame (practice negative and positive talk)

Other tips

Make a safe space (away from people/distractions)

Avoid violence Involve only necessary

persons Take responsibility for your

own actions

To Think About

When your neighbor is wrong you point a finger but when you are wrong you hide.

Proverb from the Democratic Republic of Congo

Words are powerful

Game: playing with words you don’t like

Self Care Techniques

How can you deal with anger or frustration? Listen to music, sing or hum, dance take a walk, play sports, games Talk to friends Find a place to be alone Breathe slowly and deeply Sleep Write, draw, make something

How should we resolve conflict?

Brainstorm plans for us as a team

CONFLICT MANAGEMENT

Part 2: Skills to Manage Conflict

Learning Objectives

Understand causes of conflict Know and practice conflict

management Make a plan for handling

conflict

Proverbs about Conflict Management Those who seek revenge must remember to dig two

graves. – China A wise person changes their mind. – Japan To engage in conflict, one does not bring a knife that

cuts – but a needle that sews. - Zambia, East Africa When your neighbor is wrong you point a finger but

when you are wrong you hide. – Democratic Republic of Congo in Central Africa

When the right hand washes the left hand, and the left hand washes the right hand, both become clean. – Nigeria, West Africa

The wind does not break the tree that bends. – Tanzania, East Africa

Resolving Conflict

A – Ask B – Brainstorm C – Chose an option D – Do It E – Evaluate

Conflict Review

What is conflict? Is conflict good or bad? When is it good, when is it bad? Can we always prevent a conflict from

happening? Should we always prevent it?