Parking on Private Land Appeals Service (POPLA)

POPLA Administrative Team

POPLA Statistics

• 4143 appeals logged to end of March.

• 1723 appeals have been decided.

• 54.27% in favour of the motorists.

• 45.73% in favour of the operators.

Statistics for Administrative Processes

•March – 86.7% of appeals logged within 2 working days of receipt.

•March – 97.88% of appeals logged within 5 working days of receipt.

Operator concerns & POPLA improvements

• Not receiving decisions in a timely manner.


• Not receiving decisions in a timely manner.

• Decisions now being transmitted to both parties directly by the assessor at time it is made.


• Not receiving notification of appeals in a timely manner.


• Not receiving notification of appeals in a timely manner.

• Backlogs have now been cleared and processes implemented to manage daily tasks.


• Not receiving confirmation that evidence had been received by POPLA.


• Not receiving confirmation that evidence had been received by POPLA.

• An automated acknowledgment has been added to the ‘operator evidence’ mailbox.


• Evidence not being seen or considered by the assessors.


• Evidence not being seen or considered by the assessors.

• A reminder email is now being sent to operators if it appears that the evidence has not been received.


• ‘Out of time’ appeals being logged.


• ‘Out of time’ appeals being accepted.

• In part due to previous backlog.• In some instances at the discretion of the Lead

Adjudicator.


• Evidence mailbox not receiving emails.


• Evidence mailbox not receiving emails.

• Mailbox closing - size limit increased and processes implemented to regularly clear mailbox.

• Emails not being received – due to size of attachments.

New POPLA Appeal Form

Only change relevant for operators is the requirement for rejection notice date along side the verification code.

verification code operator hereby certifies that rejection

notice and this form sent to appellant on D D M M Y Y

Withdrawal of Appeals

WHERE THE APPELLANT HAS PAID

The appeal will be withdrawn if:A.The operator notifies POPLA within 5 working days of notification being sent AND;B.The operator confirms certain information.The appeal is withdrawn with immediate effect and the appeal will not be included in BPA list.


Information Required

•Parking Charge Notice number•Date payment received•Party making payment•Amount of payment


• Whether the payment was for:

A.The full amount;B.The reduced amount;C.Another amount (if so how much).

• Name and status of person providing the information.


WHERE APPELLANT WISHES TO WITHDRAW

•Appellant either contacts POPLA or Operator to advise of their intention.•Must be in writing and unequivocal.•Can be at any stage in the appeal process.•Appeal will be included in BPA list.


WHERE THE OPERATOR NO LONGER WISHES TO CONTEST THE APPEAL

•Inform both POPLA and the appellant of your intention.•Confirmation required that you have cancelled the Parking Charge Notice.•Can be at any stage of the appeal process.•Appeal will be included in BPA list.

Submitting electronic evidence• We can accept emails with attachments up to

20MB.

• Larger images can be resized. For example 4MB image can be reduced to 400Kb.

• Must ONLY be sent to [email protected].

Any problems with submitting evidence, call us!

Contacting us

Richard Reeve Tel: 0207 520 7202email: [email protected]

Emma Groombridge Tel: 0207 520 7203email: [email protected]

Bobby Nelson Tel: 0207 520 7203email: [email protected]

Tristan Patey Tel: 0207 520 7203email: [email protected]

Contacting us

Operator [email protected]

Operator [email protected]

Parking on Private Land Appeals Service (POPLA)

Documents

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