Parking Lots Module-UserGuide -...

Parking LotUser Guide

Schmooze Com Inc.

Chapters

Overview Logging In Configuring Parking Lot Settings

© Copyright Schmooze Com, 2013

Parking Lot User Guide

Overview

This module allows a call to be “parked.” When a call is parked, the person parking the call is given a parking space number. Anyone that dials that number will be connected with the parked caller. Users can be notified of waiting parked calls by several methods: BLF buttons on their phones, XactView or the parked call XML on Aastra phones.

IMPORTANT: It is recommended that you do NOT change the parking lot extension. Please contact your reseller or Schmooze Com Inc support for assistance.

Logging In

• Log into the Parking Lot module and you should see a screen like this.

Configuring Parking Lot Settings

The Parking Lot module gives you three sets of options to configure.

• PARKING LOT OPTIONS



Parking Lot Options

Enable Parking Lot Feature:Parking Lot Extension:Number of Slots:

Parking Timeout:Parked Music Class:Parking Lot Context:Enable BLF Capabilities:Use Next Slot:Enable ADSI Announcements:

^̂

^̂

^̂

^̂

^̂

15 seconds

70

8

defaultparkedcalls

Parking Lot Options

Enable Parking Lot Feature:Parking Lot Extension:Number of Slots:

Parking Timeout:Parked Music Class:Parking Lot Context:Enable BLF Capabilities:Use Next Slot:Enable ADSI Announcements:

^̂

^̂

^̂

^̂

^̂

15 seconds

70

8

defaultparkedcalls


◦ Enable Parking Lot Feature- Check this box to Enable/Disable the Parking Lot. ◦ Parking Lot Extension- This is the extension where you will transfer the call to park it. ◦ Number of Slots- The total number of parking lot spaces to configure. Example: If 70 is the extension and 8 slots are configured, the parking slots will be 71-78. ◦ Parking Timeout- The timeout period that a parked call will attempt to ring back the originator, if not answered. ◦ Parked Music Class- This is the music class that will be played to a parked call while in the parking lot. UNLESS the call flow prior to parking the call explicitly set a different music class, such as, if the call came in through a queue or ring group. ◦ Parking Lot Context- This is the parking lot context. You should not change it from the default, “parkedcalls,” unless you know what you are doing. Contact your reseller or Schmooze Com Inc support for questions. ◦ Enable BLF Capabilities- Check this box to have Asterisk “hints” generated to use with BLF buttons. ◦ Use Next Slot- Check this box if you want the parking lot to seek the next sequential parking slot relative to the last parked call instead of seeking the first available slot. Normally this box is left un-checked. ◦ Enable ADSI Announcements- Check this box if you are using ADSI (Analog Display Services Interface) enabled analog phones and want to have ADSI parking announcements sent to the phones. Other “adsi.conf” configurations may be necessary for this to work.

• RETURNED CALL BEHAVIOR

◦ Pickup Courtesy Tone- Whom to play the courtesy tone to when a parked call is retrieved. ◦ Transfer Capability- Enables or disables DTMF based transfers when picking up a parked call. ◦ Re-Parking Capability- Enables or disables DTMF based parking when picking up a parked call. ◦ One Touch Recording Capability- Enables or disables DTMF based one-touch recording when picking up a parked call. ◦ DTMF Based Hangup Capability- Enables or disables DTMF based hang-ups when picking up a parked call. ◦ Parking Alert-Info- Alert-Info to add to the call prior to sending back to the originator or to the alternate destination.


Returned Call Behavior:

Pickup Courtesy Tone:Transfer Capability:Re-Parking Capability:One Touch Recording Capability:DTMF Based Hangup Capability:Parking Alert-Info:CallerID Prepend:Announcement:

CallerCallerCallerCallerCaller

ParkedParkedParkedParkedParked

BothBothBothBothBoth

NeitherNeitherNeitherNeither

^̂

None

PRK-

▪ Options with Aastra phones are: • <Bellcore-dr2> • <Bellcore-dr3> • <Bellcore-dr4> • <Bellcore-dr5>

◦ CallerID Prepend- String to prepend to the current caller ID associated with the parked call prior to sending back to the originator or the alternate destination. This is often used to identify where a call came from. Adding “PARK” to this field: a call from John Doe would display as “PARK:John Doe.” ◦ Announcement- Optional message to be played to the call prior to sending back to the originator of the alternate destination.

• ALTERNATE DESTINATION

◦ Return Destination Behavior- Where to send a parked call that has timed out. The call can be sent back to the original device that parked the call or it can be sent back to the alternate destination. In both cases, any configured alert-info, caller ID prepend or announcement will be applied to the call. If configured to send back to the originator and they are not available (phone is offline), the alternate destination will be used. ◦ Destination- Select any valid destination pre-configured on the PBX. Any previously set up call target can be selected including:

▪ Announcements- The system will play a pre-recorded announcement, then deliver the call to a new destination.

▪ Call Flow Control- Allows you to control call routing based on feature codes. This can also be used for “Day/Night” mode overrides.


Parking LotUser Guide

Submit Changes

Alternate Destination:

Return Destination Behavior: Alternate DestinationOriginator^̂^̂

Time Conditions SC-Business Hours

^̂^̂

Announcements Sales Greeting

^̂

Call Flow Control

^̂

(0) Day

▪ Callback- A callback will hang up on the caller and then call them back with the specified number assigned in the Callback module. This is useful for reducing mobile phone charges as well as other applications.

▪ Conferences- Route your callers directly to a specified conference room or to a conference room IVR that allows them to select a room.

▪ Custom Destinations- Allows you to register your custom destination that points to custom dialplans. This will also “publish” these destinations as available destinations to other modules.

▪ DISA- Is used to allow people from the outside world to call into your PBX and then be able to dial out of the PBX so it appears that their call is coming from the office, which can be handy while traveling. This is a security risk for toll fraud, so make sure to password protect this to keep people from fraudulently using your system.

▪ Directory- Used to route your calls to a directory list.

▪ Extensions- Route your calls directly to extensions.

▪ Fax Recipient- Route incoming calls to the fax service for any extension that has faxing enabled.

▪ Feature Code Admin- Provides the ability to enable/disable feature codes and route directly to feature codes from outside lines. This is useful for changing system recordings remotely and accessing features not typically available to outside callers.

▪ IVR- “Interactive Voice Response” provides digital receptionist functionality. The IVR module answers a call, plays back an announcement and waits for the caller to push a digit (or respond via voice on speech enabled IVRs) in order to route the call to the



^̂

Callback

^̂

Cell Phone

^̂

Conferences

^̂

Conference List IVR

^̂

Custom Destinations

^̂

AfterHours PIN

^̂

DISA

^̂

Sales

^̂

Directory

^̂

Main

^̂

Extensions

^̂

<4001> Preston McNair

^̂

Fax Recipient

^̂

Preston McNair (4001)

^̂

Feature Code Admin

^̂

Echo Test <*43>

desired locations specified in the IVR.

▪ Misc Destinations- Misc destinations are for adding destinations that can be used by other PBXact modules to call targets that dial any local number (such as an extension, feature code or external phone number). An example would be routing directly to your voicemail.

▪ Paging and Intercom- Route directly to a paging group.

▪ Phonebook Directory- The Phonebook Directory module allows you to create system wide speed dial numbers that can be dialed from any phone. Routing to the directory will launch a dial-by-name directory that pulls from that phonebook.

▪ Play Recording- Allows you to select a system recording to play. Once the message is played, the call will terminate.

▪ Queues- Routes calls to a queue, which will “stack” calls that need to be answered.

◦ Ring Groups- Routes calls to a Ring Group

◦ Speech Recognition- Used for routing inbound calls directly to the Magic Button

◦ Terminate Call- Provides options to terminate the call

▪ Hangup- Terminates the call immediately ▪ Congestion- Sends a signal indicating that there are no channels available to complete the call before terminating it. This only works on digital channels (SIP, IAX or PRI). Some providers will use this to locate an alternate route or process the call in another way.



^̂

IVR

^̂

SC-Business Hours Main IVR (speech)

^̂

Misc Destinations

^̂

Remote Voicemail

^̂

Paging and Intercom

^̂

Warehouse

^̂

Phonebook Directory

^̂

Phonebook Directory

^̂

Play Recording

^̂

presence-is-out-of-town

^̂

Queues

^̂

Customer Service <4612>

^̂

Ring Groups

^̂

Customer Service <4719>

^̂

Speech Recognition

^̂

Magic Button DISA

▪ Busy- Relays a busy tone to the caller. The call terminates when the calling party hangs up. ▪ Play SIT TONE- Plays a tone known as an operator intercept. Two short tones and one long tone. It’s designed to indicate the called number is not in service. This is useful because some automated dialers will remove the called number from the dialing list when this tone is generated. ▪ Put caller on hold forever*- Places the calling party on hold until they terminate the call themselves. ▪ Play ringtones to caller until they hangup*- Continually plays back a ringing tone until they terminate the call themselves. * Be careful using these options as the system does not terminate the call and you could end up with a weeklong call you are responsible for.

◦ Time Conditions- Time conditions are a set of time based rules. Calls will be sent to one target if the time of the call matches one of the conditions, or to the other target if none of the conditions match. Time conditions are created in the Time Conditions module. Time conditions are typically used to automate day/night options for most businesses.

◦ Trunks- Allows you to route inbound calls back to a separate trunk.

◦ Voicemail- Allows you to route callers directly to a users voicemail.

• Make sure to press the “Submit” button when done.



^̂

Terminate Call

^̂

Hangup

^̂

Time Conditions

^̂

SC-Busines Hours

^̂

Trunks

^̂

To-Fax (sip)

^̂

Voicemail

^̂

<4001> Preston McNair (busy)

Schmooze Com Inc.

http://schmoozecom.com

(920) 886-8130

Parking Lots Module-UserGuide -...

Documents

Transcript of Parking Lots Module-UserGuide -...