Parallel session: professional development and support
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Parallel session J: Professional development and support Chair: Shirley Wood
Transcript of Parallel session: professional development and support
Parallel session J:Professional development
and supportChair: Shirley Wood
Please switch your mobile phones to silent
12:45
No fire alarms scheduled. In the event of an alarm, please follow directions of NCC staffNetworkshop closes. Light lunch (including ‘grab bag’ option)
Ransomware attack – Limiting the Business Impact
Frank Wadmore – IT Networks and Security [email protected]
Due to confidentiality, these slides are
unavailable online
The importance of staff training – a
senior management view
Amanda Ferguson, Nottingham Trent University
Digital change in Technical Teams
Riding the wave
Introduction• Technical Teams – staff development and training• NTU has circa 160 IS people and an annual training budget• We operate a blended approach
Blended learning• Team members must own their development• Defined baseline competencies• Team members must reach that baseline• NTU policy – current or -1 version of software and firmware• Conversational Competence is a given• External Training is provided where necessary• E-learning is the preferred approach
Conversational Competence10 rules
How?• Monthly 1to1s• Personal Development Competency Reviews• Training Plans in line with policy• Responsibility allocated on an expert/2nd line basis• At least 3 people in each area• Staff must understand that change is constant
Change is constant
Reactions to change
Insight Action
Readiness Vision
2 May 2023 14
Takeaways1. Consider the individual
2. Fund e-learning
3. Give them time
4. Coach constantly so that they are comfortable with change
5. Set a baseline competence
6. Soft Skills are essential
Enabling staff to become BCS registered IT
techniciansRichard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
ISO/IEC 27001:2013
» 7.2 Competence » The organization shall:» a) determine the necessary competence of person(s) doing work under
its control that affects its information security performance;» b) ensure that these persons are competent on the basis of appropriate
education, training, or experience;» c) where applicable, take actions to acquire the necessary competence,
and evaluate the effectiveness of the actions taken; and» d) retain appropriate documented information as evidence of
competence. » NOTE Applicable actions may include, for example: the provision of
training to, the mentoring of, or the reassignment of current employees; or the hiring or contracting of competent persons.
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
In IT, mistakes can result in data loss, financial loss, loss of
reputation, lost opportunities, penalties, fines, and ultimately
the loss of a business.
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
It’s time for IT Technicians to step out of the dark
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
» RITTech launched a year ago, completing the family of STEM registrations alongside RSciTech and EngTech.
» Provided by BCS, the Professional Registration of IT Technicians (RITTech) is an invaluable benchmark of standing within the IT industry. It enables employers to recognise and develop ambitious professionals with ability and determination.
» Not all IT Technicians will be eligible, as a certain level of experience, skills and professionalism is needed.
» Individuals need to have membership of a recognised professional body.
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
» Aimed at technicians working at SFIA level 3 - Stepping stone towards CITP.
» Recognises the value & importance of IT Technicians.
» Online assessment or accredited apprenticeship.
» Quick and easy for applicant and supporter.
» Low cost - £45 per year to apply, register, maintain registration & obtain professional body membership.
» Valid for 3 years, subject to membership renewal.
» Demonstrates competence and professionalism
» Covers competent people working in a broad variety of IT areas.
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
Software Development
Network Engineering
Infrastructure Support
Digital MarketingCyber Intrusion Analysis
Software Testing
Digital Media
Systems Integration
Service Delivery
Project/Programme Support
Security Analysis
Service Deployment
Business Analysis
Systems Engineering
Service Desk/Client Support
IT Support
DatabaseUX
Areas of IT covered by RITTech
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
What do people think about RITTech?
“RITTech is an invaluable tool in line with our Partnership principles: investing in our people and encouraging them to fulfil their potential so that they are equipping themselves and our business to stay ahead in a world of change.” Seos Ni Riada, Head of Software Development
“Professional recognition at a technician level is a great way for an independent body to recognise people in the early stages of their career and I’m delighted that we were able to offer this to our apprentices, both internally and in our Partners.” Dominic Gill, Apprenticeship Lead
“Our apprentices are the future of our company. To have them accepted onto the Professional Registration for IT Technicians at such an early stage of their career is terrific recognition of their achievements.” Jez Brooks, Early Professionals Manager
“I’m proud to say that ours was the first team in any college to gain this new professional accreditation – one which my team are justly proud to display.” Richard Thorne, Computer Services Manager
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
Richard J. Thorne, FBCS, CITP, CDCM, RITTech Rheolwr Gwasanaethau Cyfrifiadurol / Computer Services ManagerColeg Gŵyr Abertawe / Gower College Swansea Heol Tycoch, Abertawe, SA2 9EB / Tycoch Road, Swansea, SA2 9EBEbost / Email: [email protected]ôn (RhU) / Tel. (DDI) +44 (0)1792 284 055Ffôn symudol gwaith /Tel. (Work Mob.) +44 (0)7557 20 47 67
jisc.ac.uk
Richard J. ThorneFBCS, CITP, CDCM, RITTechGower College Swansea
13/04/2017Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
