Rado BrezovarSupreme Court of the Republic of Slovenia

e.mail: rado.brezovar@sodisce.si

Paradigm Shift in the Functioning of the Slovene

Land Register

Republic of Slovenia

• 20,273 square km

• 2,05 mio inhabitants

• independent parliamentary republic since 1991

• EU memeber since 2004

• capital: Ljubljana

• transitional period

• 957 judges (47,6 per 100.000 inhabitants)

Types and jurisdictions of courts

Local (County) Courts

District Courts

Higher Courts

Supreme Court

Higher Labour and Social Court

Labour and Social Courts

AdministrativeCourt4

9

44

1

4

external departments

5

external departments

3

1

Slovene Judicial System – governance pillars (functions)

Governance of the Judicial System

bu

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et

HR

M

ICT

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Judge independency

Judicial Independency

Land register – 31.12.1999

44 local courts

4 higher courts

only on paper

limited access

condominium mostly not registered

18 months – TD 203.000 - backlogs 130.000 - data entries/year 156.000 – proposals/year 1.182.000 - land register units 200.000 - printouts/year 5.000.000 - entities in LR

e-Land Register – Project Goals – 1999 – LR 1.0

100% e-Land Register e-land register & e-land cadastre:

harmonised in line with origin principle backlog mitigation access to external registers public accessibility

e-Land register (e-LR) – 2005

44 local courts 4 higher courts e-land register internet access (printouts) - <70.000/month Land Register Act (2003) Civil Code (2002) Regulation on electronic access to land

register

6 months - TD (18 months in 1999) 98% - e-LR (0% in 1999) – event driven

approach 104.000 - backlogs (-49%) 254.000 - data entries (+95%) 225.000 - proposals (+44%) 1.500.000 - land register units (+27%) 381.000 - printouts (+90%)

Constituency – challenge: move the beneficiary perspective to the centre

• Gartner: Constituency is the membership of the government community – the individuals and groups that are served by the government and participate in the mission of government

• Agency boundaries disappeared from public view

LandRegister

CompanyRegister

Register ofPopulation

Court Procedures

Tax Register

Cadastre

e-Land Register (e-LR) – Project Goals – 2008 – LR 2.0

HR balancing e-file, e-communication, e-services concentration of business functions – e.g. bulk

printing, scanning access to registers (business, citizens, cadastre) =>

G2G technical (IT) content (IM) organisational (IT/IM)

public accessibility => portal backlog mitigation => registration in five days sustainability => cost recovery?

e-Land Register – Paradigm Shift

Business system – Land Register

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ines

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Acc

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to in

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Acc

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to ju

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Com

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vice

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Man

agem

ent

Rep

ortin

gEfficiency

Information systems

Business Process

• Case study

– legislation (Law on Courts, Law on Land Register, bylaws)

– lex rei sitae competence abolished

– random allocation based on workload

– one court of appeal

• Challenges

– Business Process Management – time standards

Business system – Land Register

Bus

ines

s pr

oces

s

Acc

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to in

form

atio

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Acc

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to ju

stic

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Com

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Man

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Rep

ortin

g

Efficiency

Information systems

Reporting

• Case study

– Executive reporting – dashboard• human resources

• productivity

• workload

• age of pending cases

• quality of service

• Challenges

– Targets

Business system – Land Register

Bus

ines

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oces

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Acc

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to in

form

atio

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Acc

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to ju

stic

e

Com

mon

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vice

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Man

agem

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Rep

ortin

g

Efficiency

Information systems

Access to information(interoperability)

• Case study

– G2G – integrated services

– B2G, G2B, C2G, G2C (portal)

• Challenges

– re-usability

– subscription

– cost recovery (1.340.000 owners, 2.500.000 other rights – e.g. 290.000 mortgages)

Business system – Land Register

Bus

ines

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oces

s

Acc

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to in

form

atio

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Acc

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to ju

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Com

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Man

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Rep

ortin

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Efficiency

Information systems

Access to justice

• Case study

– B2G, G2B, C2G, G2C (portal)

– internet access

• Challenges

– One stop shop

– Virtual Court

– Social aspect

Business system – Land Register

Bus

ines

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Acc

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to in

form

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Acc

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to ju

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Com

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Man

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Rep

ortin

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Efficiency

Information systems

Common (logistic) services

• Case study

– bulk printing, enveloping

– scanning – delivery notes

– e_delivery

• Challenges

– re-usability

– digitalisation

– EU Land Register

Business system – Land Register

Bus

ines

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oces

s

Acc

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to in

form

atio

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Acc

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to ju

stic

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Com

mon

ser

vice

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Man

agem

ent

Rep

ortin

g

Efficiency

Information systems

Common (logistic) services

Business system – Land Register

Bus

ines

s pr

oces

s

Acc

ess

to in

form

atio

n

Acc

ess

to ju

stic

e

Com

mon

ser

vice

s

Man

agem

ent

Rep

ortin

g

Efficiency

Information systems

Common (logistic) services – e-delivery

Business system – Land Register

Bus

ines

s pr

oces

s

Acc

ess

to in

form

atio

n

Acc

ess

to ju

stic

e

Com

mon

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Man

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ent

Rep

ortin

g

Efficiency

Information systems

Management

• Case study

– 100% commitment of the court management

– training

– backlog mitigation action plans with clear objectives

– monthly reporting

• Challenges

– targets – e.g. 2 working days

Business system – Land Register

Bus

ines

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Acc

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to in

form

atio

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Acc

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to ju

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Com

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Man

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Rep

ortin

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Efficiency

Information systems

e-Land register (e-LR) – 2014

44 local courts 1 higher courts no land register units internet access - <890.000/month Land Register Act (2011) portal

4 days - TD (18 months in 1999) 100% - e-LR (0%) 332.000 - data entries (130.000) 326.000 – proposals (156.000) 8.600 – backlogs (203.000) 6.000.000 - entities in LR

(5.000.000)

Lessons learned

• training• project management• clear objectives – four components

– legislation– organisation– ICT– logistic (reducing costs)

• change management– courts– lawyers– notaries

• EU PHARE, WB RERM Project• be ambitious but realistic