Pancham Gaur Bc -2nd Sem. Assignment

7/31/2019 Pancham Gaur Bc -2nd Sem. Assignment

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QUES-1

An old college friend phoned you out of the blue to say,

Truth is I had to call you, you would better keep this

under your hat, but when I heard my company was buying

you guys out, I was dumb founded. I had no idea that a

company as large as yours could sink so fast. Your group

must be in pretty bad shape over there. Your stomach

suddenly turned queasy and you felt a chill go up your spine.

You would heard nothing about any buyout and before you

could even get your college friend off the phone, you werewondering what you should do. Of the following choose one

course of action and explain

ANS-

In the above given case, as an employee I would discuss thephone call confidentially with my immediate supervisor.

Because in every organization, the employees should follow the

communication hierarchy. If any employee does not follow the

communication hierarchy he disobeys the code of conduct and

the policies of the organization. There are the following reasons

in support of my choice:-

1)If an employee does not follow the hierarchy, hisimmediate employer may give a bunch of questions

regarding chain break in communication


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2)As it is a very sensitive issue which may cause an adverseeffect on other employees of the organization. So, this

cannot be discussed among the co-workers.

3)Being quiet about the whole thing shows the disloyalty ofthe employee towards the company. If you are really

concerned and loyal to the company you cannot keep quiet.

4)If I will discuss it with my immediate supervisor, theinformation would flow towards the authentic sources.

CONCLUSION:-

Thus, it can be concluded that communication plays a very

crucial role in the organization. For an employee it is very

essential to follow the communication chain and also should

not spread the rumors in the organization. That is why

discussing this issue with employees is avoided because it

may become rumor within no time. Overlapping the

communication hierarchy may draw negative inferences

about me. So, if my immediate supervisor does not think and

discuss over that with the top management then I would/may

cross the communication chain.

QUES-2


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What are the effective communication skills required in the

business world and where do you feel that you lack and you

need to take care off?

ANS:

Important Communication Skills Required In Business

World.

Skill 1: Speaking

No longer is effective speaking a plus in the business world

it is now expected. And the higher one goes in a company, the

more crucial this skill becomes. Today, public speaking is the

norm for senior executives.

However, even if you are not a senior executive explaining acrisis to a group of line managers or investors, you often will

find yourself speaking before peers in your day-to-day

responsibilities. And as a small business owner, you may speak

for a living; that is, you may talk to customers and clients daily

to sell your products or services. Your speaking success relates

directly to your bottom-line.

We all know that it is not necessarily the brightest or most

capable who get ahead. Often it is those who make a strong

impact on people who end up in positions to buy from them.


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People who speak well generally are considered more

intelligent, forceful, and respectable than their quieter

counterparts.

Outside the business world, you will continue to find chances to

put your speaking skills to useat club fund-raisers, on political

issues, at farewell gatherings for departing colleagues and

friends, and on behalf of nonprofit organizations and causes.

Speaking well is no longer just a nice-to-have skillit is a mustfor the successful individual and particularly for the successful

business owner.

Skill 2: Listening

Listening means the difference between making or losing a sale,

gaining or losing a client, motivating or discouraging a team,

mending or destroying an employee relationship. Not a passive

state of mind, listening is the precursor to all successful business

activity as an owner and manager. As Plutarch observed: Know

how to listen, and you will profit even from those who talk

badly.

Skill 3: Writing

Everything official sooner or later gets written down.

Unfortunately, to the small business owner most of the difficult


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writingor at least reviewing of others draftsends up on

your desk: Large customer proposals. Important supplier

agreements. Strategic partnerships. Policy statements. Press

releases to the public. Letters to investors. What you say is whatyou get. It has to be clear, concise, correct.

Skill 4: Leading a Meeting

Meetings can bring the world to peaceor kill 15 hours a week

for even the best time manager. Business owners meet withclients to sign the big contract, meet with suppliers to negotiate

better terms, brainstorm with the own teams to set strategy for

the quarter or year, and lead staff meetings to tackle day-to-day

issues. How well they lead determines who follows and what

they achievetime wasted or valuable outcomes.

Skill 5: Resolving Conflict

Business owners, unfortunately, have plenty of conflict. If not

with clients, then among internal teams. If not with internal

teams, then with the governmental agencies and regulators. If

not with agencies and regulators, then with warring divisions

and stakeholders about expectations and means to the desiredoutcomes. As business owner, you serve as referee, replete with

all the boos, minus the benefits.

Finding your toolkit short of any of these skills can hinder your


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overall effectiveness to achieve results and reach your business

goals. To improve results on all fronts, sharpen these skills in

your own tool chest and then begin to improve this same skill set

in your key employees.

SKILLS NEEDED TO BE ENHANCED AND IMPROVED

BY ME:-

I need to enhance my writing and documentation skills. Because

formal reports, memos and letters have various key points to

learn.

CONCLUSION:-

Thus by the above all explanation and statements it is very

precise about all the essentials skills required for

communication skills.

Good communication is necessary in order to continually

apply research findings and improve business operations.

QUES 3

Once a memo or any other document leaves your hands, you

have essentially published it. Discuss ramifications of the

above statements.

ANS:


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Memos (memorandums) are a form of letter written inside the

business. They are written messages exchanged by employees in

the conduct of their work. They are especially useful in

communicating with employees who do not use computers intheir work.

Once a report or memo is published, it is essential that it will be

circulated to all for whom it is written. Memorandums usually

are messages sent and received by people who work with and

know one another, they tend to use casual or informal language.

Even so, their degree of formality ranges from one extreme to

the other. At one are the casual notes that workers exchange. At

the other are the formal messages written by lower-ranking

workers to their top administrators. The typical memorandum

falls somewhere between these extremes.

So before writing a memo or any other document the following

process should be kept in mind :-


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OTHER CONSIDERATIONS

1)Use standardized prefatory parts.2)Begin with recepients name or a greeting3)Organize locally

PLANNING

GATHERING

AND

COLLECTING

ANALYSING

AND

ORGANISING

WRITING

REWRITING

EDITING AND

PRESENTING


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4)Make the message short5)Write correctly6)Sometimes initialisms are useful, but use them cautiously7)Content needs discussion8)Content needs softening in tone, voice or words9)The message is used to avoid unpleasant and uncomfortable

personal contact

10) The message may contain sensitive issues so, itshould be written very smartly

11)

Write the message, applying your knowledge ofconciseness readable writing, and effect of words

12) Review your work critically, seeking ways ofimproving it.

13) Evaluate all inputs14) Revise, using your best judgement. This end product

is an improved message, and you have had a profitable

learning experience

15) Get input from others.

CONCLUSION:-

The reality now is once you send email, post a comment, and

tweet a picture every detail is recorded and never deleted.

Companies are bound by law to save all emails and


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exchanges within their company. Your credibility can be

questioned if past emails are sourced and demonstrate

negligence. Increasingly memos and documents are relayed

to employees through electronic sources like email, so don'tbe surprised if your paper document comes back to haunt

you in digital format. Documents can be scanned

and photographed, so it is always important to make sure

that you are putting your best out there. Out there is

somewhere even after you press delete.

QUES-4

Assume that you have recently taken over as the secretary

of a Public limited Company. Informal discussion with the

senior officer reveals, among other things, that the growth

of the organization has been hampered because offrequent strikes by labourers. After going through your

preliminary report the chairman has called a meeting of

the board of directors to discuss the issue in depth and to

find lasting solution to the problem

a.How will you disseminate this information amongthe employees of the organization, which form ofthe business communication writing will you

select? Give a specimen of the same along with the

text.


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But as there are so many employees working in a same

organization so-Unlike oral communication, Written communication would not

bring instant feedback.It take more time in composing a written message as compared

to word-of-mouth. and number of people struggles for writing

ability.

CONCLUSION:-

BUT AS THERE ARE SO MANY GUIDELINES AND

INSTRUCTIONS ARE GIVEN BY TOP LEVELMANAGEMENT SO IT MUST ALWAYS BE IN

WRITTEN FORM.

Pancham Gaur Bc -2nd Sem. Assignment

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