PanAust UX

FIORI app goes viralSteven Ivanovski – Oct 2018

• PanAust is a Brisbane, Australia

headquartered copper and gold producer

• Two successful operations in Laos

• Pre-development mining assets in Laos, Papua New

Guinea, Chile, Myanmar

• Providing copper-gold concentrate and gold-silver doré to China and other Asian markets

• 2018 Group production forecast: 90,000t copper in concentrate, and precious metal in concentrate and

doré of 189,574 oz gold and 1.2M oz of silver

• Acquired by the Chinese state-owned enterprise, Guangdong Rising Assets Management (GRAM) in 2015

Frieda River

Brisbane Office

Phu Kham

Ban Houayxai

A Leading Copper and Gold Producer

Over 3000

employees

globally across

6 countries

• Approximately 3000 Employees

and 1500 contractors

• Primarily English is second language of employees

• 900 SAP Users

• Low Cost producer

• Appetite for change and

innovation

HANAAppliance

“Run Simple” with SAP….

Yes it can be done ☺

* Still requires AS Java for Adobe Document Services, NW SSO 2.0 and Web Dispatcher runtimes. A server is required but application footprint drastically reduced and no business content

BW Database

BOBJ Content

Database

EPContent

Database(s)

SAP ECC Application

Server(s)

SAP ECC Database

Server

SAP BW/BPCDatabase

Server

SAP BW/BPCApplication

Server(s)

SAP Enterprise Portal

Server(s)

PIContent

Databases

BusinessObjectsApplication

Server(s)

SAP PI Application Server

SAP PI Adaptor Engine(s) TR

EXSe

rver

TREX

Serv

er

Ap

pli

cati

on

Inte

rfa

ces

often more than 1000 ETL jobs

Replace with Fiori*

Replace with Embedded BW and Integrated Planning/PAK

Replace with Cloud based integration

Replace with HANA Search

Leveraging HANA, Fiori, Embedded

BW/IP and Cloud to simplify

HANAAppliance with

HANA Live

BOBJ Content

Database

SAP ECC 7.4 on HANA with Fiori,

BW

BusinessObjectsApplication Server 4.2

App

licat

ion

Inte

rfac

es

SSO

/AD

S/

We

b D

isp

.

Software as a Service (SaaS) Infrastructure as a Service (IaaS)

External mobile access

AzureIntegration

Services

How we do UX and

PanAust

• Local work force has English as second language

• We don’t want to continually maintaining learning content

• Our UI development cycles need to be short and quick to achieve velocity

• Performance of the UI must be good in the locations we operate

• Employees demand easy to use interfaces at all levels

• Infrequent users must relearn navigation steps every time which is a reduction in productivity.. Must be easy

Voice of the

customer

“I want it to be

easy, cheap,

fast and built

yesterday!!!”

Not all users are created equally..

PanAust grouped different user perspectives to achieve a more pragmatic solution but still with high usability:

Things you do as an Employee/Manager and things you do as part of your job.

• Professional Desktop Access (Generally complex tasks and with high frequency)

• Self Service Access (Simple tasks performed by large number of users)

• Mobile Access (Simple and Complex tasks frequently performed but the user is not working from a desk.)

Creating a “Fun and Beautiful” User

Experience for PanAust – Since 2013

Professional Access Self Service and Mobile

BC 6.5 FIORI 1.0

Our UX

Experiences

Work Orders

V1

ECHOS School of design thinking

Its hard to believe..

“We usually design things that no one wants”

What went wrong?

it was such a great idea

• One of the first ones we built• Did not involve correct users in design of UX• App needed to be online had various issues with connectivity in key areas• Involved the correct users too late in the process resulted in several

changes• Delayed release • Got there in the end with good result

Massive learnings for the next one!

Paperless

Work orders

V2 ☺

Remember that People

• Do not always think what they say

• Do not always say what they want

• Do not always know what they do

• Do not always do what we expect

ECHOS School of design thinking

Engage with the right users and build together!

Use a design thinking approach

What we did differently

What happened?

App goes Viral!

Your mission should you

choose to accept it

Top 5 Transactions at PanAust

TCODE - (ST03N)

• ME01 – Maintain source lists

• IP10 – Schedule Maintenance Plan

• MMBE – Stock Overview

• MIGO – Good movement

• ME51N – Create PR

Make one a FIORI App

MMBE was so 1999

• High use SAP transaction

• Used occasional and by heavy users

• From 800 to 8000 hits in a few weeks

• No training or communications

• 5 days form Dev to Production

• Leveraging factsheets

Shhh not so “Secret Recipe” to

Increasing Business Value

• Pick high value items• Use design thinking approach • Get in the drivers seat of your innovations• Take the users with you and collaborate with your

development team• Build your own capability • Manage expectations and Scope – go with the

minimum viable product to deliver value• Be prepared for nothing to work like to brochure • Use SCP if too complex for on prem

Questions?

What’s next for PanAust?

• Human Resource Transaction App

• “Where’s my Stuff” track and trace App

• Goods Movement App

• Integration with ECC FIORI approval inbox and Sucessfactors

• Workflow substitutions linked with leave approvals and roster patterns

• Reservations and Purchase Requisition

Thank You

www.linkedin.com/in/steven-ivanovski-b7967b6

Steven IvanovskiGroup Applications Manager