Panasonic Hospitality Solutions...• Guest check-in/check-out management Integration with business...

www.incom-business-systems.co.uk

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Call us free: 0800 652 4823 Email: [email protected]

Solutions/Services ......... 100Mobile Solutions ......... 101InCloud ............................. 102ShoreTel ......................... 103Panasonic ...................... 104Mitel ............................... 105

Business Systems

t. 0800 652 4823

19Business Systems

To discuss your requirements call 0800 652 4823

As the evolution from the traditional ‘desktop only’ environment to an increasingly mobile workforce continues, Panasonic’s KX-NCP telephone systems provide the tools to help businesses communicate effectively - anytime, anywhere!

Panasonic Hospitality Solutions

Panasonic are a long-established provider of hotel-specific communications, in over 40 countries worldwide. Their Unified Communications solution is designed to help hospitality businesses improve their customer experience.

• Solution for 2 to 1000 extensions• Integration with Outlook for all users• Wide range of desktop & wireless handsets

• Connectivity for Analogue, Digital & IP• Single or multi-site system design• Mobile handset integration

• Cost effective for any size of hotel• Built-in auto attendant• Guest check-in/check-out management

made easy

• Integration with business and hospitality applications

• Wake up, or reminder alarms for guests can be set remotely by front of house


www.incomtelecoms.co.uk e. [email protected]

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Tailored communications solutions and IT services

Work with a communications solution provider you can trust to understand your business needs.

We design award-winning business communications solutions that enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Combine this with an extensive portfolio from leading industry manufacturers and you have a single, trusted partner for all your communication requirements.

We can advise you on: Voice and data convergence• Contact centre technologies• Business mobile• IT services• Cloud telephony•

Speaktooneofourexpertstodayandfindouthowourcommunicationsolutionscanbenefityourbusinessandsaveyoumoney.

Incom Business Systems Ltd, Clarendon House, Clarendon Road, Manchester M30 9AL.Incorporated in England and Wales Registration Number 2437211.




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Pre-sales consultancy•Network infrastructure• Hardware & software supply• Installation & •implementation IT maintenance• Security solutions• Cabling & wireless •connectivity Hosting• Electrical installations• Telephone system •integration CCTV•

Line rentals•Call charges•Non-geographic numbers•Broadband/ADSL•

Phone fraud detection• Online billing• One bill, one point of contact• Dedicated account •management

Bespoke tariffs• SIM only deals (short-term •contracts available) Latest handsets• Demo handsets• Tablet devices• Accessories•

Mobile device management•Unifiedcommunications• Free business mobile analysis• Full account management• Early contract termination• Fault exchange•

IT ServicesWe can advise, supply, install, maintain and support your IT infrastructure, providing remote and on-site support as required. We specialise in supporting Microsoft Server Environments encompassing supply, installation, maintenance, upgrade and support.

Save up to 40%!Calls, Lines and Connectivity

Business Mobile

With 25 years’ experience with networks and the backing of partners including BT and Vodafone, our solutions help you connect locations, access the internet at high speeds, and reduce the cost of business communications. From traditional telephone calls and line rental tariffs to data connections, we offer an extensive range of products and services to meet every business requirements – and save you money!

Our business mobile experts can find the best deals for your specific requirements from the main UK mobile networks. From tailored business tariffs to SIM only deals and the latest handsets and tablets we’ll get you the bill, device and contract you want.



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InCloud Hosted Telephone Systems A complete hosted phone system from 50p per extension per day.

As a small or medium-sized enterprise, your future growth is dependent on how accessible and responsive you are to current and future customers.

InCloud is perfect for the small to medium-sized business, providing access to features and capabilities normally only available to large enterprises.

Simple to use, reliable and scaleable, InCloud allows you to focus on doing business professionally and cost-effectively.

InCloud hosted telephony delivers feature-rich business communications and collaboration tools to any employee in any location. We combine a highly secure, resilient and flexible cloud telephony platform with a passion for exceptional service, ensuring that you maximise the value of hosted telephony.

InCloud for “no compromise” business telephony!


Free voicemail per handset•Voicemail to email•Free caller diversion/forward• Call pickup• Call transfer• Free hunt groups• Do not disturb feature• Incoming call rules• Music on hold management• Free site to site calls• Free Internet calls• Free Web portal system control• Free itemised billing• Free caller ID display• CRM API integration (optional)• Dedicated Account Manager• Free number porting (transfer)•



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ShoreTel Enterprise Contact CentreEnhanced productivity that turns your contact centre into a revenue centre.

ShoreTel Contact Centre solutions meet the needs of all types of organisations, from informal inbound call centres to sophisticated multimedia environments, enabling contact centres to manage costs effectively, maximise productivity and enable new revenue streams.

ShoreTel MobilitySee what your people can do when they’re left to their own devices!

Enterprise mobility solutions put desk phone and Unified Communications (UC) capabilities on smartphones, improving connectivity and productivity, while reducing costs. Connect users to your existing enterprise PBX system via their mobile devices, so they can:.

ShoreTel Dock for iPad® and iPhone®

It’s not what it holds. It’s what it sets free.

ShoreTel’s docking station charges iPads and iPhones, swivels from portrait to landscape, and brings together Apple’s intuitive magic with ShoreTel’s brilliantly simple mobile UC application – creating something altogether more powerful.

Call routing/queuing• - tailor the caller’s experience. Multimedia contact routing/queuing• - business rules for voice calls can be applied to email and chat. Outbound dialling• - reach out proactively to prospects and customers. Interactive voice response (IVR)• - collect information for optimal routing and offer “caller self-service”. Flexible reporting• - easy-to-use, integrated custom report builder. Advanced redundancy• - ensuring maximum system availability. Remote worker functionality• - remote access to desktop applications via VPN, home or softphones.Unifieddesktopclient• - call escalations to experts using chat or video, enabling single - call resolution.

Access company directories, transfer calls, dial extensions and view •presence on the go Reduce roaming call charges with VoIP-over-Wi-Fi and 3G/4G • Stay connected via Wi-Fi when mobile coverage is unreliable•



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t. 0800 652 4823

19Business Systems

To discuss your requirements call 0800 652 4823

As the evolution from the traditional ‘desktop only’ environment to an increasingly mobile workforce continues, Panasonic’s KX-NCP telephone systems provide the tools to help businesses communicate effectively - anytime, anywhere!

Panasonic Hospitality Solutions

Panasonic are a long-established provider of hotel-specific communications, in over 40 countries worldwide. Their Unified Communications solution is designed to help hospitality businesses improve their customer experience.

• Solution for 2 to 1000 extensions• Integration with Outlook for all users• Wide range of desktop & wireless handsets

• Connectivity for Analogue, Digital & IP• Single or multi-site system design• Mobile handset integration

• Cost effective for any size of hotel• Built-in auto attendant• Guest check-in/check-out management

made easy

• Integration with business and hospitality applications

• Wake up, or reminder alarms for guests can be set remotely by front of house

Panasonic KX - NS700UnifiedCommunications PlatformThe Solution That Grows with Your Business

Designed specifically for small and medium-sized businesses, the KX-NS700 unified communications solution is a compact system with the ability to manage your future growth.

Easy to install and maintain, this cost-effective legacy and IP system for companies with up to 250 users on a single site can be flexibly configured and expanded, and offers built-in applications to provide more efficient work, increased customer satisfaction and reduced cost of ownership.

Large, resort and multi-site •hotelsShort-stay hotels•

Guesthouses•Care for the Elderly Centres •(nursing homes)

Cost-effective solution for •any size of hotelBuilt-in auto attendant•Simplifiedmanagementfor•guest check-in/out

Guest wake-up/reminder •alarms can be remotely set by front-of-houseProven integration with •business and hospitality applicationsPrivate voicemail for every •guest room

Panasonic Solutions for Hospitality

At a glance

Key featuresSmart hybrid PBX system for small & medium-sized businesses.•Expand from 6 extensions up to 250 extensions with Expansion Units. • Cost-effective installation and operation.• Built-in applications include auto-attendant, call centre solution, mobile •solution and voicemail. Existing analogue and digital Panasonic handsets can be used. • Compatible with KX-TCAx85 series, KX-DT5xx digital series and •KX-NT5XX series IP phones



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MitelMiVoiceOfficeIn today’s competitive environment, the drive to operate more effectively and reduce costs is more critical than ever. MiVoice Office is designed specifically to address the needs of today’s businesses – it’s cost-effective, easily scaleable, feature and application rich, and offers digital and IP connectivity.

Key featuresComprehensive suite of business productivity applications out of the •box. Embedded mobility to enable staff productivity anywhere using their •device of choice. Up to 250 extensions out of the box.• Leading range of IP and digital desktop phones.•

Multi-siteoffices - connect asmanyofficesstraightoutofthebox without additional costs.

Homeworking - Easy to install IP phone can be installed at home, adding to your productivity.

IT personnel-MiVoiceOfficeoffers IP DECT handsets so IT is available while on the move.

Reception and Customer Service - superior call routing ensures calls go to the right personfirsttime.

TheSingleOffice - Highly scalable and includes a suite of applications usually only available with large systems.

Education - Flexible routing for different times of the day improves responsiveness to calls.

Healthcare - Advanced applications aid communications between staff and patients.

External Employees - Stay in touch with customers, management and colleagues regardless of location.

Call Centre - Call management software ensure your team performs at their optimum.

BYOD - Feature-rich applications to use on your smart device keeping you in contact with the office


Incom can supply a wide range of Audio Visual equipment. Including a full range of Plasma/LCD & LED TVs and a great selection of Projectors.

PLEASE CALL FOR MORE INFO 0161 935 1000

Let us customise your business telephone with our screen printing service

Call 0161 935 1000 for details & prices

Adding your logo to your telephones can:

Enhance your corporate image... perfect for both corporate and •retail environments.

Prevent theft of telephones•

Ideal in all applications•

Allow telephones to be given as incentives to your customers... •a logo can be combined with a Freephone number for such applications as telephone banking or insurance

Logos can be printed on a various areas on the phone

Incom can also provide insert cards or escutcheon pads for certain telephones, customised to your requirements. These are an idea non permanent way to list system codes or frequently dialled numbers

Panasonic Hospitality Solutions...• Guest check-in/check-out management Integration with business...

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