Palmetto GBAPartners in Excellence

With a successful history spanning more than 40 years, Palmetto GBA has earned a reputation for excellence. Our unparalleled performance reflects our ability to identify the latest technologies and promote efficiency, reduce costs and streamline business. Our culture of quality has attracted the best in the fields of technology, engineering, medicine, science, accounting and customer service. Millions of consumers and healthcare providers across the country rely on Palmetto GBA’s expertise to meet the demands of an ever-changing market.

As a wholly owned subsidiary of a leading healthcare and technology corporation, Palmetto GBA has the backing of a multi-billion dollar parent company. With the resources of a large parent corporation and the personal attention of a smaller company, Palmetto GBA is unique in our ability to serve you with confidence.

A Reputation of Excellence

Enterprise TechnologiesContact Center OperationsTraining and DevelopmentHealthcare PolicyFinance and Accounting

Palmetto GBA is a company of great depth. While our roots are in healthcare administration, our decades of experience have allowed us to extend our reach

and expand our capabilities as a leader in these select branches of business:

Enterprise Technologies

Palmetto GBA is a leader in developing ways for you to warehouse and utilize your data. By linking data and providing interactive reports, we customize an analysis to support the critical decision making of your business.

From client-server applications and Web-based applications to simple intranets, Palmetto GBA’s e-commerce team will develop and test any application to fit your needs.

While managing one of the largest gateways for Electronic Data Interchange, Palmetto GBA can help you increase productivity, reduce costs, improve accuracy and enhance customer service.

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Contact Center Operations

At Palmetto GBA we recognize that our contact center agents are your first line of communication with your customer. Our stringent controls for training and ongoing evaluation ensure that our agents provide exceptional service.

Palmetto GBA is experienced in hiring, training and managing thousands of contact center staff for single customers and can quickly access and train a large talent pool to suit your business requirements.

Our attention to every detail is reflected in our status as a premier contact service center.

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Training and Development

As a nationally recognized training and train the trainer provider, Palmetto GBA’s outstanding team provides any business a full spectrum of training solutions.

Hundreds of thousands of individuals depend on Palmetto GBA for training and education products and services every year.

As a leader in the development of distance learning, our instructional writers and technical specialists can readily translate your written manuals and materials into an engaging Web-based training format.

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Healthcare Policy

The Palmetto GBA clinical team is recognized nationally for its work in going beyond the diagnosis with next generation healthcare classification systems.

The physicians, nurses and technicians of Palmetto GBA have hundreds of years of medical expertise tracking trends in disease and healthcare utilization across the nation.

Millions rely on the enduring presence of Palmetto GBA to successfully navigate an increasingly complex healthcare system.

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Finance and Accounting

Palmetto GBA is uniquely equipped to manage large volumes serving national customers with the need to process billions of dollars annually.

Developing new business and technical financial solutions is just one way we serve you better.

Automated auditing processes enable Palmetto GBA to save time and resources while customizing an audit to your requirements.

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Palmetto GBA is International Organizations for Standardization (ISO)

9001:2000 registered. Our products are developed and delivered with

the highest quality and in accordance with worldwide standards.

We recognize that leading and operating a successful organization requires managing it in a systematic manner and grounding it in a corporate culture of integrity, quality, service and innovation.

These values along with our unyielding commitment to security offer our customers a solid foundation on which to ensure success. In today’s climate security is an ongoing task in which Palmetto GBA excels, exceeding federal regulations, safeguarding against network penetration and anticipating vulnerabilities.

Palmetto GBA has a proud history of supporting the nation’s largest federal government health insurer. We have touched the lives of millions of Americans with our outstanding service and built a company that is immersed in the ideals of excellence and customer satisfaction.

Standards and CertificationsISO 9001:2000

Capability Maturity Model Integration (CMMI)

Customer Operations Performance Center (COPC) In Progress

Cost Accounting Standard (CAS)

Central Contractor Registration (CCR)

AwardsHealth Ethics Trust Best Practices Award, 2006 and 2003

South Carolina Chamber of Commerce award as one of the Top 25 South Carolina Fastest-Growing Companies 2006 Winners (parent company)

S.C. Chamber of Commerce and the Diversity Council Statewide Workplace Diversity Employer of the Year Award (parent company), 2005

American Productivity and Quality Center Innovative Performance Award, 2004

Centers for Medicare and Medicaid Services (CMS) National Certificate of Merit for Customer Service, 2003

CMS National Customer Service Award, 2003

Columbia, South Carolina Mayor’s Committee on Employment of People with Disabilities, Employer of the Year (parent company), 2002

Palmetto Pillar Award for Technology Development, South Carolina Chamber of Commerce, 2002

CMS Beneficiary Services Certificate of Merit, 2001

CMS Letter of Commendation, 2001

Golden Web Award, 2001

World Wide Web Health Merit Award, 2001

World Wide Web Health Bronze Award, 2007

The Quality Policy

Palmetto GBA’s quality policy is to provide superior services to our customers, comply honestly and ethically with their requirements, and improve the effectiveness of the quality management system through a commitment to:

Promoting quality throughout our organization

Establishing and reviewing quality objectives at all levels

Continuously improving our processes

Developing the skills and talents of our associates

Providing open and clear avenues for communication of ideas from all associates

Providing an environment that promotes teamwork

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Palmetto GBA Mission

To provide superior quality services to our customers in a workplace committed to continuous improvement, uncompromising integrity and respect for all associates.

The Foundation of Our Values

Integrity We will meet all our responsibilities in an honest and ethical

manner. We will follow all laws, rules and regulations.

Quality We will work to understand and exceed our customers’

expectations. Our goal is to do the right thing the first time.

Service We will focus on the customer. We must work together to

deliver excellent service and customer satisfaction.

Innovation We will support creativity and innovation. We are willing

to take risks in developing and launching new ideas.

Communication We will support open communication between all employees, customers

and other people who work with us. By learning how to talk to each other, we will improve ourselves, our jobs and the company.

People We are committed to the continuing education

and growth of all employees.

Responsibility We will understand and take responsibility for our

actions. What we do affects the company.