PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved....
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Transcript of PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved....
![Page 1: PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved. Business Value.](https://reader035.fdocuments.us/reader035/viewer/2022062620/551aa616550346761a8b6316/html5/thumbnails/1.jpg)
PagerDutyIntegrations
Rey OngMarch 2013
![Page 2: PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved. Business Value.](https://reader035.fdocuments.us/reader035/viewer/2022062620/551aa616550346761a8b6316/html5/thumbnails/2.jpg)
Copyright © 2013 AppDynamics. All rights reserved.
Business Value
![Page 3: PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved. Business Value.](https://reader035.fdocuments.us/reader035/viewer/2022062620/551aa616550346761a8b6316/html5/thumbnails/3.jpg)
3Copyright © 2013 AppDynamics. All rights reserved.
Advanced Alerts Orchestration
AppDynamics Only AppDynamics With PagerDuty
Email notification to a fixed set of emails
Email notification to a on-call duty schedule that can be overridden for emergency
Email notification has no notion of date or time
On-call duty schedule has awareness of days of week and hour of day for rotations
Policies can fire and notifications sent during maintenance time
Notion of maintenance time to ignore bogus incidents
Incidents are not escalated and simply continues to fire incidents
Escalation policies automatically reassign incidents and escalate incidents
Notifications are sent without a way of tracking the status of the event
Dashboard of incidents with assignment and status
SMS requires per SMS recipient setup
SMS capability to 170 countries without configuration OOTB
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4Copyright © 2013 AppDynamics. All rights reserved.
Value to Customers
• Enterprise-grade alerting with personal preferences of contact methods
• Advanced orchestration features• Automatic escalation management• Built in maintenance time to block false
positive incidents• Integrates with multiple monitoring tools to
form a single alert management interface
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Copyright © 2013 AppDynamics. All rights reserved.
What it looks like
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Copyright © 2013 AppDynamics. All rights reserved.
Incident Dashboard
![Page 7: PagerDuty Integrations Rey Ong March 2013. Copyright © 2013 AppDynamics. All rights reserved. Business Value.](https://reader035.fdocuments.us/reader035/viewer/2022062620/551aa616550346761a8b6316/html5/thumbnails/7.jpg)
Copyright © 2013 AppDynamics. All rights reserved.
Escalation Policy
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Copyright © 2013 AppDynamics. All rights reserved.
On-call Duty Schedule: Multiple Rotating Teams
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Copyright © 2013 AppDynamics. All rights reserved.
On-call Duty Schedule: Schedule Preview
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Copyright © 2013 AppDynamics. All rights reserved.
Personalized Notification Rules and Methods
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Copyright © 2013 AppDynamics. All rights reserved.
Incident Details: Acknowledge, Reassign, and Resolve
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Copyright © 2013 AppDynamics. All rights reserved.
Integration
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Copyright © 2013 AppDynamics. All rights reserved.
Integration Package
PagerDuty integration in Docs: http://docs.appdynamics.com/display/ACE/PagerDuty
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Thank you