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CE00783-7- QUALITY AND PROJECT MANAGEMENT FOR TECHNOLOGY

ASSIGNMENT 1- QUALITY MANAGEMENT CASE STUDY (JEEVES PLC)

You are encouraged to work in groups for discussion and developmental purposes but your 

report MUST be an individual production. This aspect of the assessment will be further 

discussed and elaborated during the lectures and tutorials as we progress further into the

module. 1. YOUR TASS

Read the case study, review the information and ensure you understand the

operational aspects of the company. This undertaking should be pursued bearing in

mind the emphasis of this part of the module is on sound, fleible and integrated

!uality Management System "!MS#.

$repare a detailed report which identifies the problems within the company and

 provides plausible, integrated %uality management solutions to these problems "and

hence to the entire company# by employing related methodologies allied to aspects of 

total %uality culture. &n appropriate generic critical appraisal of %uality management practices should be included in your report. Y!"# #$%!#& '$&* +*!"', $ /00

!#,+ (2- 10).

'n producing this report, you may wish to address, 4!# $56%'$, the following

issues(themes)

* Your overall perception of the company.

* $roblems and their likely causes.

* Recommendations for systematic improvements.

* &ny further information you may need. You are advised to make sensible

assumptions if certain detail or information is not evident. This is a perfectly sound technique providing you state what these assumptions are and proceed to

develop your solution with these assumptions in mind.

. GENERAL ASSESSMENT CRITERIA

Marks will be awarded on the basis of the knowledge and understanding of !uality

Management "!M and appropriate techni%ues# displayed by the candidate and on the

%uality of analysis and discussion in applying related perspectives to the case material.

3. SPECIFIC ASSESSMENT AND MARING CRITERIA

a. +emonstrating a sound knowledge and understanding of !uality

Management in contet.

-

b. &bility to apply "or discuss the application of# !uality tools, techni%ues

and philosophies in contet, with suitable analysis and interpretation.

-

c. +emonstrating understanding of, "by providing an integrated solution

for the company#, and critically appraising, the impact of good !M

 practices and philosophies.

/0

d. Report %uality including referencing and bibliography "if appropriate#,

writing style, use of grammar and correct spelling.

0

Total 100

 Note: (This assignment addresses an operational ‘problem issue that needs to be overcome

as a pro!ect in assignment "#.T*+ 6++$& + !#&* /0 !4 &*$ &!&6' 6#9+ 6:6'6'$ 4!# &*+ !,"'$.

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