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St. Charles County Government Network Architecture, Design & Support Services, RFP 17-042

INTRODUCTION

St. Charles County has an immediate need to utilize the services of one qualified firm to provide network architectural, engineering design and project management services. Service requirements will take the form of staff resources providing general consultation for IPv4/IPv6 and expertise in designing, deploying, supporting, and documenting complex data networks for mission critical “6-9’s” systems.

The main purpose of this project is to implement scalable and flexible electronic resources and security appliances for network and application resiliency that includes implementation of new, private networks and establishing connections with existing networks, creation of remote virtualization systems including network buildout planning and for future implementation.

The proposed resources will be used to support the existing St. Charles County staff to create new and expanded data and telecommunication network frameworks. St. Charles County envisions a partnership with one service provider that can provide both short-term and long-term qualified support resources within three business days from requests.

PURPOSE St. Charles County requires a new network be built and implemented in order to support the Radio Systems and Technology Division’s mission. The County manages and operates a county-wide Multiprotocol Label Switching (MPLS) backhaul system which spans 17 locations and covers 592 square miles. This system interconnects to other regional MPLS networks, and utilizes a redundant controller located outside of St. Charles County. The successful firm will be expected to propose a new core network design according with the enclosed information in order to take advantage of this new transport backbone. DESCRIPTION Responding firms will be requested to design and deploy complex networks, recommend manufacturer equipment based on sound financial principles, and, preferably, provide reseller services for equipment purchasing. There are two locations separated by 21 miles for hosting core equipment facilities, and an estimated 22 proposed subtended node facilities throughout the system (IPv4 based). All core equipment recommended by the vendor shall be fault-tolerant capable (router, switch, firewall, Virtual Private Network (VPN), internet access, etc.). This proposal calls for the design of hosted centralized data distribution systems within a private network as well as providing data routes for disparate networks over the existing MPLS framework consisting of newly created connections from the design planning phase. Design considerations should include a core network, WAN-aggregation design, network operations center monitoring, management and access, and future aggregated services for other mission critical and non-critical County networks. SCOPE

The intent of this Request for Proposal (RFP) is to award a qualified professional network design, engineering, and implementation services contract that may be renewed annually for a period not-to-exceed two (2) years with the option to renew for an additional two (2) terms consisting of two (2) years each. However, the County does not commit to all network and technical support services being exclusively performed by the awarded Service Provider. It may be appropriate for reasons of project timing, resource capacity or capability, or other constraints that the County provides or procures professional services or personnel from another provider.

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The scope shall include, but not be limited to: providing analysis, recommendations, documentation, and demonstration of compliance on all applicable network architecture, security standards, virtualization methods (if applicable), and best practices. CORE REQUIREMENTS The following provides the basic information that will allow, with a component level approach, the design of a complete data communication system with the capacity to integrate multiple technologies. 1. Types of traffic and priorities.

There are four different types of traffic considered in the table shown below. Their priorities shall have the potential to be moved up or down according with the current conditions and severities of real public safety situations and/or emergencies.

Voice System Data Video/Door Security

Priority 2 2 & 4 6 & 8 6 2. Architecture Overview

2.1. Saint Charles County Data Center 2.1.1. Included equipment

• NICE Inform Archive Server (provided separately) • Central File Storage • Video Server with two cameras (provided separately)

2.1.2. Required network connections

NOTE: The SCC Data Center is connected to the Microwave Communications Network through an Alcatel Lucent Router Model 7705.

• St. Charles County Emergency Operations Center • St. Charles County Public Safety Answering Points (PSAPs) • Emergency Communications Center in Wentzville • RF Remote Sites (Towers) • Internet Service with redundant connection • Secure connections to other networks (e.g., e-mail and intranet services)

2.2. Emergency Communications Center (ECC) 2.2.1. Included equipment

• NICE NRX Logger (provided separately) NICE Inform Server (provided separately)

• NICE SNMP Manager (provided separately; however, scope of this project should include consideration of replacement or repurpose once discovery is conducted)

2.2.2. Required network connections NOTE: The ECC in Wentzville is connected to the Microwave Communications Network through an Alcatel Lucent Router Model 7705

• Wireless connection to ECS network

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2.3. RF Remote Sites (Towers)

Site Designator Site Name Site

Designator Site Name

10308 Veteran’s Memorial 10301 Indian Camp Creek

10309 St. Peters-Howell 10304 Riverdale

10310 South 94 10305 TR Hughes

10311 Schluersburg 10306 Bethman

10312 Barnard 10307 Ameren

10303 Dardenne Prairie 103 SCC Admin

10302 Schroeder

2.3.1. Included Equipment • Video Server with a number of cameras (provided separately) • Door Access/Control Equipment (provided separately)

2.3.2. Required Network Connections NOTE: Each RF remote site is connected to the Microwave Communications Network through an Alcatel Lucent Router Model 7705 2.3.2.1. Site Management & Service Connection

• 1 Wireless Connection to ECS Network for On-Site Service and Maintenance 2.3.2.2. Video Server and Cameras

• 1 Video Server connection (see above) 2.3.2.3. Shelter Door Access Pad

• 2 Keypads/Sensors (see above)

2.4. PSAP sites list

Site Designator Site Name Site

Designator Site Name

D38 Wentzville D32 O’Fallon

D31 Lake St. Louis D33 St. Charles

D37 St. Peters

2.4.1. Site Management & Service Connection NOTE 1: PSAPs are connected to the Microwave Communications Network through either an Alcatel Lucent Router Model 7705 located at the PSAP, or

directly to the Alcatel Lucent Router Model 7750 located in the St. Charles County Data Center via leased fiber. NOTE 2: Not all PSAPs will be connected to ECS network upon implementation, but configurations should be built in advance for future connection.

• 1 Wireless Connection to ECS Network for On-Site Service and Maintenance

2.5. User Access 2.5.1. Saint Charles ECS Operations Center

2.5.1.1. Operations Center • Client service, Inform user, Internet Shortcut (CPU) • Video & Door management (CPU) • Wireless access point • Operations Staff • Remote users • Local users

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• Applications • Alcatel Lucent Monitor and Control • Motorola P25 Monitor and Control • ECS Network Management and Security • Central file storage

2.5.2. Saint Charles County User Base

• SCC Information Systems • NICE Inform Users • Video & Door Remote Users

2.6. Network Security

2.6.1. The security policy associated with protecting the St. Charles County ECS will include, but should not be limited to, the following potential threat vectors: • Internet • Remote access and VPN hosts • Remote office / branch networks • Partner connections • Campus networks • Unprotected Data Center networks

2.7. Quality of Service (QoS)

Describe the resilience of proposed network performance and reliability including management capabilities, limitations, and adaptability.

3. Application Tools

Describe the proposed application toolset provided for real-time, post-event and forensic: • Monitoring • Management • Statistical Analysis • Remote Access

4. Hardware and Product List Provide hardware and product list as demonstrated below: SAMPLE

Equipment ID

Functional Area Product Description Part Number Software

1 Data Center Layer 3 Switch Brand X ABC123 Release X

2 Data Center Wireless Controller Brand Y 789ZYZ 4.0

5. Configuration Describe the following based on the proposed topology.

• Equipment Configuration – e.g., IP plan, subnet(s), protocols, ACLs, VLANs, port security • Network Administration and Services – e.g., user management services, monitoring, troubleshooting,

configuration management • Network Security – e.g., security compliance to national and industry standards

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6. Physical interconnections 6.1. Equipment and cabling diagrams

PROPOSAL PROCESS

The Service Provider will prepare a SOW based upon an initial consultation at the pre-bid conference with the assigned County staff. Key process steps include:

1. Attend a pre-proposal meeting to discuss and clarify the details regarding the County’s network standards and customer requirements.

2. Provide a proposed system architecture design, including narrative response, task and equipment lists.

3. Provide a project plan complete with engineering and implementation work packages including phase/milestone cost breakdowns with an operational date that does not exceed 120 calendar days.

4. Provide a schedule of rates for professional services staff anticipated to be utilized to complete work described in the Scope of Services section above. Include all pertinent modifications of service rates related to the conditions of service delivery such as those illustrated in the following example:

SAMPLE FORMAT ONLY

Job Title Hours Billing Rate

Network Architect 120 $50/hour

Senior WAN/LAN Engineer

160 $50/hour

Telecom Engineer 40 $40/hour

System Engineer 40 $40/hour

Support Technician 40 $20/hour

Project Manager 200 $30/hour

NOTE 1: Billing rates apply to standard business hours, defined as 8 a.m. to 5 p.m., M-F.

NOTE 2: A 15% surcharge is applied to billing rates for Weekend and Holiday work.

NOTE 3: Travel time from <begin time/location> to <end time/location> is not considered billable.

NOTE 4: Meals and lodging are billable for work required after standard business hours.

5. Provide a schedule of proposed recommended equipment manufacturer and part (appliance level). Include Service Provider’s markup (percentage or fee).

6. Provide copies of at least three (3) years of the latest annual report or other comparable documentation.

7. Provide a brief history and description of the responding firm and any partnering firms.

8. Describe any special expertise your firm has and include staff bios and credentials for individuals whom will be directly working with St. Charles County.

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9. Provide the names, telephone numbers, emails, and addresses of at least three business references; preferably from similar not-for-profit entities located in Missouri. Particular attention will be given to the quality of the response from references, particularly those in the St. Louis area and other governmental entities of similar scope.

10. Propose agreement contract for proposed services.

ADDITIONAL PROJECT CONSIDERATIONS

Service Provider shall be advised that the following tasks for the project engineering and implementation include, but are not limited to:

A. Assessment of current network designs (e.g., existing MPLS).

B. Microsoft Visio depictions of network design/topology (current/proposed).

C. Development of a strategic road map for the full integration of communication services into existing communications systems (e.g., subnetworks, network bridging).

D. Preparation of a final design for the specified project including detailed plans, specifications, configurations, and simulation analysis, as well as an implementation schedule for final review and approval by County personnel consisting of:

1) Proposed recommended equipment configurations.

2) Planned network monitoring/reporting system.

3) Current configuration back-ups.

4) Equipment lists and quote (Customer Optional).

E. Identify, assign, and secure proposed/future Virtual Local Area Network (VLAN) and IP (IPV6) subnets.

F. Design and optionally provide secure access to county resources via public domains.

G. Provide and install cabling (and labeling) to Telecommunications Industry Association/Electronic Industries Alliance (TIA/EIA) standards (Customer Option).

H. Implementation and execution of County selected work packages in collaboration with County staff or appropriate delegate.

I. Propose test lab and optional spare parts list.

J. Participate in post-project review meetings conducted to review the various aspects of the project and possible areas for improvement and risk mitigation. Subsequently developed work packages will be approved by signature of County personnel.

K. Provide on-going knowledge transfer to County personnel to include network topologies, router and switch configurations, firewall configurations, policies in the form of collaboration, and as-built reports consisting of electronic files, maps, diagrams, and databases in a format suitable for County purposes.

L. Recommend training curriculum(s) for systems maintenance/management for different levels of County staff. Service Provider may offer training as an optional component.

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The process model outlined above is well suited to planned work. However, some professional service needs will be urgent, quickly definable, and short-term. In these situations, the Service Provider should be prepared to step outside the process to provide support.

ASSUMPTIONS

Service Providers shall assume the following for all proposed systems and equipment:

- Customer shall have adequate electrical systems (power, backup power, and grounding) - Customer shall have adequate rack space, or else will obtain rack space, for proposed equipment - Customer shall provide any required access to facilities in which network presence is desired - Unless otherwise agreed upon, all work will be performed between 8a.m.-5p.m. M-F - Service Provider shall provide all tools/equipment needed for work (hand tools, ladders, test equipment, etc.) - Service Provider implementation shall pass industry standard testing prior to acceptance (e.g., ITU Y.1564,

NIST SP 800-115) PROJECT COMMUNICATIONS

The Service Provider will produce written biweekly progress reports throughout the duration of the project. At a minimum, these reports will include overall project progress, hours used, percent complete, schedule status, on-going risk assessments, and any out-of-scope items. These reports will be included with the Service Provider’s itemized billing.

Some projects will be heavily reliant on direct interface with customers to develop user requirements and ensure objectives are being met through the various stages of implementation. For customer intensive or lengthy projects the Service Provider shall meet on-site with County staff at specified intervals to review the progress of work and make implementation adjustments as appropriate.

All final project documentation, network topologies, IP configuration, cabling diagrams, and equipment configuration data are to become the property of County and will not be utilized for any other purpose, promotional or otherwise.

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St. Charles County Government Network Architecture, Design & Support Services, RFP 17-042 ECS NETWORK PRE-BID MEETING NOTES

LOCATIONS The following list of PSAPs supersedes that found in the RFP. A network presence (wireless AP) shall be required at each of these sites.

2.4 PSAP Sites List

Site Designator Site Name Site Designator Site Name D31 Lake St. Louis PD D36 SCC SOC D32 O’Fallon PD D37 St. Peters PD D33 St. Charles PD D38 Wentzville PD D34 SCC F&E D39 SCC EOC D35 SCC PD

HARDWARE All proposed hardware for project needs to be commercial-off-the-shelf (COTS). No proprietary devices shall be considered. County understands that changes in hardware offering(s) may occur from the time of initial design concept to implementation thus proposed equipment could change during design if better options become available before end of project. Aside from the microwave transport, there is no developed network infrastructure currently in place. The proposed network is “greenfield” in nature thus no vendor specific requirement. The proposed network will need to ride exclusively on the existing microwave network for backhaul; Vendor shall have no expectations to utilize leased, third-party or county-owned communications infrastructure. If Vendor proposes secondary connections for resiliency, Vendor shall assume no-costs are associated for the purposes of this proposal. County reserves the right perform equipment research/procurement. MICROWAVE TRANSPORT SYSTEM Vendor shall make use of the existing County microwave transport system for proposed network interconnects and shall provide interface specifications for utilization of the MPLS backhaul system. Vendor will not propose any maintenance or expansion in regards to this system. PRIORITY This project is not related to or associated with any other projects currently proposed, in negotiations for or under contract for the County thus the proposed network needs to be designed to be a separate, stand-alone network with different priorities. For clarification, Vendor is encouraged to propose priority classification of discussed applications with appropriate justification (e.g., transactional vs best-effort) to establish Vendor’s qualifications. Successful Vendor shall be afforded the opportunity to develop application profiles after contract award.

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APPLICATIONS HOSTING Proposed network shall be used to host a variety of applications including: NICE voice recording, Security Cameras, Site/Door Access Controls, and Data Storage. Network needs to provide proper security appliances/applications to safeguard from attached customer networks as well as internet access. VPN/remote access to network is a must. EXTERNAL NETWORK INTERFACES Other than the general networks identified in the RFP (internet, private networks for NICE Inform Users, etc.); Vendor shall specifically designate connections to County Information Systems network for one (1) ShoreTel SIP-based telephone at each RF Remote Site location. Vendor shall assume that vendors for the Microwave and P25 Networks will not allow network pass-thru access for monitor and control of those networks. For qualification purposes; Vendor shall propose technologies and/or methods to allow the proposed network to either virtually access or receive data from those networks for centralized monitoring. QUALIFICATIONS For the purpose of design qualifications, Vendor shall assume; no more than 100 Mbs backhaul availability, up to eight (8) simultaneous users of any given application/device (note: allow for 3Mbps for real-time video stream), and provide justifications for why certain options are utilized when describing specific configurations of the proposed network (e.g., dynamic vs static routing, QoS requirements, etc.). VENDOR SECURITY Vendor personnel will be required to undergo and clear a St. Charles County Fingerprint and Background check for personnel that will be on-site and/or have access to the proposed and implemented network for the duration of the Contract. COMMUNICATIONS All communications for this bid process will be through Willie Hantack, Purchasing Manager for St. Charles County.

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