(Page 1 of 2)

w J.D. Power Reports: Bosch, LG and Samsung Rank Highest in Customer Satisfaction In Multiple Laundry and Kitchen Segments High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction WESTLAKE VILLAGE, Calif.: 16 July 2015 — Bosch, LG, and Samsung rank highest in customer satisfaction in multiple laundry and kitchen appliance segments, according to the J.D. Power 2015 Laundry Appliance Satisfaction StudySM and the J.D. Power 2015 Kitchen Appliance Satisfaction StudySM released today. The Laundry Appliance Satisfaction Study and the Kitchen Appliance Satisfaction Study measure customer satisfaction with 11 appliance segments across six factors (in alphabetical order): ease of use; features; operational performance; price; styling/appearance; and warranty. Satisfaction is measured on a 1,000-point scale. “With respect to major home appliances, most brands meet the basic needs of customers; however, high-performing brands differentiate themselves on key performance indicators such as features, operational performance or styling and appearance to drive satisfaction,” said Christina Cooley, director of home improvement industries at J.D. Power. “The question really becomes what performance indicators are most important to customers and which brands excel in those areas for the particular appliances a customer is interested to find. As manufacturers strive to sell more bundled packages of kitchen and laundry appliances, the ability to consistently differentiate products across appliance segments is key to delighting customers, building the brand and driving repeat sales and loyalty.” Brand Rankings and Performance Samsung: Four Awards

Samsung ranks highest in all three laundry segments: front-load washer (846), top-load washer (836) and clothes dryer (849), and also ranks highest in the French door refrigerator segment (841).

Samsung performs particularly well in styling/appearance across all four aforementioned segments.

LG: Three Awards LG ranks highest in three kitchen appliance segments, including two refrigerator segments: side-by-

side (841) and top-mount freezer (797), in addition to freestanding range (844). LG performs particularly well in features, operational performance and styling/appearance across

all three aforementioned segments. In the side-by-side refrigerator segment, LG performs particularly well across all six factors; in the

top-mount freezer refrigerator segment, LG performs particularly well in five factors.

Bosch: Two Awards Bosch ranks highest in two segments: cooktops (810) and dishwashers (835).

Bosch performs well in features for cooktops and in styling/appearance for dishwashers and performs particularly well in operational performance in both segments.

GE Appliances and Kenmore Elite: One Award Each GE Appliances rank highest in wall ovens (818), performing particularly well in ease of use and

operational performance. Kenmore Elite ranks highest in over-the-range microwaves (815), performing particularly well in

price.

About the Studies The Laundry Appliance Satisfaction Study and the Kitchen Appliance Satisfaction Study, now in their 10th and 11th years, respectively, measure customer satisfaction in eleven segments of major home appliances: clothes washers (front-load washers and top-load washers are measured separately); clothes dryers; dishwashers; cooking appliances (cooktops, ranges and ovens are measured separately); over-the-range microwaves; and refrigerators (French door refrigerators, side-by-side refrigerators and top-mount freezer refrigerators are measured separately). The 2015 Laundry Appliance Satisfaction Study is based on more than 7,000 evaluations from customers who purchased clothes washers and/or clothes dryers during the past 24 months. The study was fielded in January and February 2015. The 2015 Kitchen Appliance Satisfaction Study is based on more than 4,100 evaluations from customers who purchased dishwashers; more than 5,600 evaluations from customers who purchased cooking appliances; more than 2,900 evaluations from customers who purchased over-the-range microwaves; and more than 7,000 evaluations from customers who purchased refrigerators during the past 24 months. The study was fielded in January and February 2015. For additional information regarding J.D. Power solutions for the home improvement industry visit: http://www.jdpower.com/industry/home-improvement Media Relations Contacts John Tews; Troy, Mich.; 248-680-6218; media.relations@jdpa.com About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi.com

# # # (Page 2 of 2)

Note: Eleven charts follow.

846

841

840

839

827

827

824

801

799

741

700 750 800 850

Samsung

LG

Electrolux

Maytag

Kenmore Elite

Front-Load Washers Average

Whirlpool

Kenmore

GE Appliances

Amana

J.D. Power2015 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingFront-Load Washers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

836

834

828

824

817

811

794

783

774

774

700 750 800 850

Samsung

LG

Kenmore Elite

Whirlpool

Maytag

Top-Load Washers Average

Kenmore

GE Appliances

Amana

Frigidaire

J.D. Power2015 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingTop-Load Washers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

849

847

835

834

831

825

810

807

801

794

774

700 750 800 850

Samsung

Whirlpool

LG

Kenmore Elite

Maytag

Clothes Dryers Average

Electrolux

GE Appliances

Kenmore

Frigidaire

Amana

J.D. Power2015 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingClothes Dryers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

835

831

816

806

805

804

804

801

800

800

794

793

790

783

780

774

763

755

740 760 780 800 820 840

Bosch

LG

Kenmore Elite

KitchenAid

Amana

Maytag

Miele

Whirlpool

Fisher & Paykel

Dishwashers Average

Kenmore

Samsung

Electrolux

GE Appliances

Bosch Ascenta

Frigidaire

Frigidaire Gallery

Frigidaire Professional

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingDishwashers Segment

844

835

832

829

822

821

819

819

813

811

806

802

799

797

797

783

775

750 770 790 810 830 850

LG

Kenmore Elite

Samsung

Whirlpool

KitchenAid

Amana

Frigidaire Gallery

Maytag

Freestanding Ranges Average

Kenmore

Electrolux

GE Monogram

Frigidaire

Bosch

GE Appliances

Jenn-Air

Hotpoint

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingFreestanding Ranges Segment

810

808

806

805

802

797

788

787

776

760 780 800 820

Bosch

KitchenAid

Whirlpool

LG

Frigidaire

Cooktops Average

GE Appliances

Kenmore

Jenn-Air

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingCooktops Segment

818

807

804

801

796

795

792

780 800 820

GE Appliances

KitchenAid

Wall Ovens Average

Bosch

Kenmore

Frigidaire

Whirlpool

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingWall Ovens Segment

815

813

813

812

809

797

794

793

789

788

781

780

778

763

740 760 780 800 820

Kenmore Elite

Electrolux

LG

Samsung

KitchenAid

Bosch

Kenmore

Over-the-RangeMicrowaves Average

Whirlpool

Frigidaire

GE Appliances

Maytag

Frigidaire Gallery

Amana

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingOver-the-Range Microwaves Segment

841

824

815

812

805

805

803

800

794

786

784

780

750 770 790 810 830 850

LG

Kenmore Elite

Samsung

Kenmore

Whirlpool

Side-by-SideRefrigerators Average

Maytag

Frigidaire

GE Appliances

Frigidaire Gallery

KitchenAid

Amana

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingSide-by-Side Refrigerators Segment

841

828

823

821

821

820

815

800

796

793

790

770 790 810 830 850

Samsung

LG

Kenmore

Kenmore Elite

Whirlpool

French DoorRefrigerators Average

Maytag

Frigidaire Gallery

GE Appliances

Electrolux

KitchenAid

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingFrench Door Refrigerators Segment

797

778

769

767

759

759

752

748

740 760 780 800

LG

Whirlpool

Frigidaire

Top-Mount FreezerRefrigerators Average

GE Appliances

Maytag

Kenmore

Frigidaire Gallery

J.D. Power2015 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingTop-Mount Freezer Refrigerators Segment