Page 1 HVAC Presentation. Page 2 Seven (7) Market Specific Groups Plumbing Mechanical Group Flow...

HVAC Presentation

Seven (7) Market Specific Groups

Plumbing Mechanical Group

Flow Control Group

Fire & Water Group

HVAC Group

Oklahoma Group

Sandia Group

Louisiana Group

04/21/23

Hugh M. Cunningham, Inc.

President and CEODavid A. Cunningham

Group Vice President,Flow Control Brad Feldman

Group Vice President,Fire & Water Donald Moon

Vice President,Distribution

Dan Banaszek

Vice President,Operations

Dan Townsend

Vice President, Sales

Ted Parker

HVACGroup Manager

Tim Truitt

3

PMGGroup ManagerJames Ambery

HVAC GroupTed Parker

Vice President of Sales

Tim Truitt, CPMRGroup Manager

Dan UrseryTexas Group Specification Sales

Tim TruittCentral & South Texas

Gary DykeNorth Texas Specification Sales

Allen RuddickSouthern/West Texas

El Paso & Southern New Mexico

Amanda BakerRegional Marketing Specialist

Matt JonesNorth Texas

Alec CooperEast Texas and Northern Louisiana

Dustin WrightHouston and Texas Gulf Coast

Austin CunninghamEastern Oklahoma & Arkansas

OpenSouth Texas Specifications Sales

Mark HendricksOklahoma Group Manager

Central & Western Oklahoma

Shawn Huens Commercial Layout and Design

Philip MarquezNorthern West Texas,

Albuquerque & Northern New Mexico

Robert SquyresSouthern Louisiana

Page 4

972-852-3477 OR 1-800-339-0191Enter your selection

HVAC GroupInside Sales Team Listing

Armacell Charlotte PipeCrafted Metal

ElkhartTjernlund

Armstrong Pumps Elmdor/Stoneman

Tim Truitt, Group Manager – 830.822.7828Lori Zimmer, Customer Service Manager – 972.852.3441

Black RhinoConstruction SolutionsContinental Industries

CPSDeflect-O

Doucette IndustriesLG HVAC

Palmer WahlPro1 IAQSchwank

SpeedCleanVentamatic

Geographic Coverage

Sales & Marketing:

Arkansas Louisiana New Mexico Oklahoma Texas

Regional Distribution Center:

Arkansas Louisiana Mississippi New Mexico Oklahoma Texas Western Tennessee

HVAC MANUFACTURERS

Bath Fans, Pipe and Duct Venting

Foam & Rubber Insulation Products

Circulating Pumps Replacement Parts Hydronic Specialties Circuit Balancing Valves

PVC Pipe & Fittings

Professional Air Conditioning and Refrigeration Tools and Productswww.cpsproducts.com

High end designer, manufacturer& supplier of high quality hand toolsBelts & bags, work gloves & safety glasses

Refrigeration and Hydronic Equipment

Makers of Plastic And Metal Dryer Vent Box’s of the DBX 1000

Stud Guards, FHA Straps, Boca Plates, Plumbers Tape, Toe Plates, Angle Brackets

Manufacturer of residential and commercial grills, registers, and diffusers.And manufacture of B-vent piping called Airjet.

Multi V, PTACs, Floor Standing, Ceiling Cassettes, Water Source Heat Pump, Through the Wall

ThermostatsMedia Air Cleaner CabinetsUV LightsMedia Air Filters

Portable and Rechargeable HVAC Coil Cleaning

Digital Thermometers, Thermal Imaging, Infrared Thermometers & More

Innovative Outdoor Heating Solutions

HVAC MANUFACTURERS

Draft, combustion air and ventilation products

Ventilation solutions with an air of excellence

Access Doors, Roof Flashings

Wrot Copper & Cast Brass Fittings Threaded Brass Fittings, Unions, Flanges & Nipples

Operations

Operations ManagerJonathan Bunch

04/21/23

Factory Support Team

Financial & Human Resources

04/21/23

Information SystemsIS Manager

Debra Dingess Inter-Tel Telephone System ACD, call center vendor and software

system

We meet Vendor Connection requirements, Internet, proprietary software, VPN

EDI

E-WMS, a robust warehouse management system Radio Beacon Accellos

TakeStock distribution software, inventory software maximizing customer service and efficient access to company information

iPads, Smartphones to all Account Managers and Strategic Associates

In house CRM (Customer Relationship Management) software

Internet hosting of all web sites

HMC Distribution Group Operates a 75,000 Square FootWarehouse in the Dallas Metropolitan Area

Main/Office and Distribution Center13755 Benchmark

Dallas, Texas 75234

Hours of Operation7:30 am – 6:00 pm

Monday thru Friday

Pickup Hours8:00 am – 4:30 pm

Distribution GroupDan Banaszek

Vice President of Distribution

Miguel TovarWarehouse Manager

Cassie MurrayLogistics AdministratorAdministrative Assistant

Heather BrooksInventory Control

Manager

Eddie SelfJessica GreenwoodDanny Banaszek

Brian SchoberShipping/Will Call

SupervisorJeff Valz

James PickettKenny PattersonNick ValloraniOmar MartinezRobert Wallace

Tom KempTyrone Bass

Efrain GarzaDavid AltounAli Banaszek

Robert Bufford

Transportation Operation Sales Order Service Levels

LTL orders received prior to 1:00 pm will ship same day.

Small package orders received prior to 3:00 pm will ship same day.

Regional shipping facility for Charlotte Pipe & Foundry, Elkhart, and Little Giant Pumps.

States include: Texas, Oklahoma, Louisiana, Mississippi, Arkansas, Tennessee, & New Mexico.

96% of orders ship today within our region will be received by our customer next day. We work closely with AFS Logistics and our preferred carriers to meet this goal.

Primary small package shipper is UPS.

Primary LTL carriers are: Saia, Central, and FedEx freight.

Other carriers can be used upon customer request and is being paid freight collect.

Specialty courier services available are local same day service and flatbed service available.

We have pickup (will call) service from 8:00am to 4:30pm, normal service time is 10 minutes.

100% Customer Satisfaction.

Transportation Operation Inventory Control

As customers request for new items increases, Inventory Control needs to work closely with the Customer Service Department to acquire these items as stocking inventory.

Replenishment Reports are run weekly for all 37 product lines.

Reports may be run more frequently as demands require during “peak season.”

Balance of inventory by daily adjustment of Min/Max numbers for stock availability and to keep fill rates near 95%.

Inventory or cycle count product per manufacturers’ requests.

Follow-up with manufacturers on factory backorders to ensure prompt delivery.

Work closely with Customer Service to add items to our inventory as customers request and demand needs to be met.

Order Fulfillment Accuracy

99.1

99.2

99.3

99.4

99.5

99.6

99.7

99.8

99.9

June '11July '11August '11September '11October '11November '11December '11January '12February '12March '12April '12May '12June '12

On Time Delivery

89

90

91

92

93

94

95

96

97

98

June '11July '11August '11September '11October '11November '11December '11January '12February '12March '12April '12May '12June '12

Quality Assurance All shipments are double checked HMC accuracy goal is 99.5%

Sales Order Service Levels Freight orders printed prior to 1:00 pm will ship same day UPS size orders that print prior to 3:00 pm will ship same day Most orders should arrive within 1 day to our customers. We work

closely with AFS Logistics and our preferred carriers to meet this goal

Primary shipping for small packages is UPS Primary LTL carriers are: Central, FedEx, and SAIA (Note: Other

carriers can be used if customer requests and is paying the freight collect)

Primary same day courier services are: Crosstown and Swift (flatbed service available)

Objective:

Provide professional and honorable representation. Deliver a comprehensive package of industry

leading products. Superior service and support.

Hugh M. Cunningham Sr.

1917 - 1984

Vision

To be the leading diversified construction products representative agency championing the preeminent manufacturers in Central North America.

History

The CompanySUPERIORITY OF PRODUCT, SERVICES, PEOPLE, AND "THE PRICELESS INGREDIENT"

For over four decades, the Hugh M. Cunningham Company has supplied first-quality commercial, industrial and residential plumbing and mechanical supplies for the Southwestern United States. This will mark the second time Hugh M. Cunningham has been an agency in New Mexico and El Paso. From 1947 through 1966 Hugh M. Cunningham service this area. It has been 40 years in the making, but we are honored to be back.

But the company is appreciated for more than simple articles of stock and trade. Their recognition is built on "the priceless ingredient", a reputation for honor and integrity.

Founder Hugh M. Cunningham was responsible for this distinction, as well as many innovations in the way manufacturers representatives operate today.

He built the first representative-owned warehouse facility, established educational scholarships, introduced buy / resell arrangements, developed the first architectural sales call program in the industry, and originated many now-standard billing procedures.

Perhaps Hugh Cunningham's greatest contribution was the sense of pride which he passed on to his son, the second generation owner-manager of the company.

David A. Cunningham, son of the founder and a talented businessman in his own right, operates the company today. David and the 100 plus associates serving multiple markets consider it a privilege to represent the premier factories that service the construction trade.

The Hugh M. Cunningham Company is focused on one overriding corporate mission: Marketing, selling, and service.

Mission Statement

Hugh M. Cunningham, Inc., is committed to providing exceptional customer service support to all of our strategic partners, enabling our associates to attain career growth and representing the leading global manufacturers in our industries.

Focusing on Customer Relationship Management

Concentrating efforts on developing contact database

Going hand in hand with our online marketing efforts is our movement from the analog to the digital age. Gone are the days of sending out hundreds of faxes, hoping they get into the hands of the people most influenced by their contents. Relevant email messages to specific individuals is now our marketing tool.

To help us with this process, we have implemented Customer Relationship Management (CRM) to isolate and target key segments of our audience. This allows us to communicate appropriate and thoughtful marketing information to each of our key focus groups (contractors, distributors, engineers) taking a conservative approach to providing information that is important based on their targeted demographic. All of our communication will work to drive customers to the website, where they can find products and services suited to their needs.

Customer Relationship Management

Key ContactsAlec Cooper, Account Manager, East Texas &Northern Louisiana 972-852-3455

Allen Ruddick, Account Manager, Southern/West Texas El Paso & Southern New Mexico

575-644-7771

Amanda Baker, Regional Marketing Specialist 469-471-2313

Austin Cunningham, Account Manager, Tulsa and North West Arkansas 918-830-0920

Dan Banaszek, Vice President of Distribution 972-852-3401

Dustin Wright, Account Manager, Houston & Texas Gulf Coast 281-830-5006

Jonathan Bunch, Operations Manager 972-852-3493

Lori Zimmer, Customer Service Manager 972-852-3441

Mark Hendricks, Group Manager, Oklahoma Group 405-370-6147

Matt Jones, Account Manager, North Texas 214-641-5552

Philip Marquez, Account Manager, Albuquerque, Northern New Mexico, & Northwest Texas

505-235-1363

Robert Squyres, Account Manager, Southern Louisiana 504-208-0724

Ted Parker, Vice President of Sales 214-862-3344

Tim Truitt, HVAC Group Manager, Central & South Texas 830-822-7828

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