Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data...

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Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President Project Team: Christie Robbins, Huan Truong, Susan Widmer March 28, 2007

Transcript of Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data...

Page 1: Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President.

Page 1Analysis Phase – Data Flow Diagrams

MRI Processes12/1/2006Page 1

Analysis Phase – Data Flow Diagrams

Project Sponsor: Tim Kropp, Vice President

Project Team:Christie Robbins, Huan Truong, Susan Widmer

March 28, 2007

Page 2: Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President.

Page 2Analysis Phase – Data Flow Diagrams

Background:

• MRI builds web applications for their customers to streamline processes and improve communications

• There is a need to implement a standard method for communicating issues and suggestions from the end user to the appropriate developer

• We are proposing a Software Change and Problem Reporting (SCPR) web application that documents issues and suggestions directly forwarding them to the appropriate developer

• The SPCR should provide the following functionality:

– Allow the end user to submit an incident

– Auto email the incident to the appropriate developer

– Allow the developer to assess the incident, fix the problem, and submit for closure approval

– Auto email the closure request to the lead developer

– Allow the lead developer to review and close the incident

– Notify the initiator that the incident has been addressed and closed

Page 3: Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President.

Page 3Analysis Phase – Data Flow Diagrams

Context Diagram

0

SCPR

Customer

Developer

DeveloperLead

Incident Notification

Incident Assessment

Closure Rationale

Incident Info

Incident Results

Closure Notification

IncidentReport

ClosureNotification

ClosureApproval

Initiator

Page 4: Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President.

Page 4Analysis Phase – Data Flow Diagrams

Level 0 Diagram

Inc identAssessment

ClosureRationale

IncidentInfo

ClosureApproval

Inc identNotification

Incident Results

Closure Notification

IncidentReport

ClosureNotification

Initiator

Customer

Developer

DeveloperLead

AssessIncident

3

D1

AssignDeveloper

SCPR Data

AssessmentRecord

1

Closure Record

2

OpenIncident

ReportIncident

5

Inc identRecord

GenerateIncidentReport

Inc identRecord 4

CloseIncident

ClosureApproval

Page 5: Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President.

Page 5Analysis Phase – Data Flow Diagrams

Level 1 Diagram

ClosureRationale

AssessSCPR

ClosureNotification

ClosureNotification

Closure Record

Closure Approval or Disposition

Developer DeveloperLead

4.1

Auto EmailDeveloperLead

4.2

ReviewSCPR

D1SCPR Data

Initiator


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