Paetec Overview
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Caring Culture | Open Communication | Unmatched Service | Personalized Solutions Presented to Christenson Electric By Pam Gottlieb and Alisha Johnson [email protected] , [email protected]
Transcript of Paetec Overview
Caring Culture | Open Communication | Unmatched Service | Personalized Solutions
Presented to Christenson ElectricBy
Pam Gottlieb and Alisha [email protected], [email protected]
Agenda
Financial HighlightsFinancial Highlights
Company HighlightsCompany Highlights
PAETEC’s NetworkPAETEC’s Network
Products & SolutionsProducts & Solutions
Industry FocusIndustry Focus
Unmatched Customer ServiceUnmatched Customer Service
Industry-Leading Customer SatisfactionIndustry-Leading Customer Satisfaction
The PAETEC DifferenceThe PAETEC Difference
EFSEFS
EFS and how it works?EFS and how it works?
The benefits of EFS to ChristensonThe benefits of EFS to Christenson
Financial Highlights
PAETEC is a Leading Communications PAETEC is a Leading Communications Solutions ProviderSolutions Provider
Headquartered in Rochester, NYHeadquartered in Rochester, NY
NASDAQ: PAETNASDAQ: PAET
Approximately 4,000 EmployeesApproximately 4,000 Employees
Revenue – $358.8 MillionRevenue – $358.8 Million**
Adjusted EBITDA – $59.5 MillionAdjusted EBITDA – $59.5 Million**
Free Cash Flow – $38.1 MillionFree Cash Flow – $38.1 Million**
*Q1’08
Company Highlights
Serving 82 of the Top 100 MSAsServing 82 of the Top 100 MSAs
4.1 Million Access Lines Equivalents4.1 Million Access Lines Equivalents
157,765 T-1s Installed 157,765 T-1s Installed
77 Voice Switches77 Voice Switches
39 Soft Switches39 Soft Switches
17,000 Owned Fiber Route Miles17,000 Owned Fiber Route Miles
24 x 7 x 365 Network Operations Centers: 24 x 7 x 365 Network Operations Centers: Cedar Rapids, IA; Charlotte, NC; Rochester, NYCedar Rapids, IA; Charlotte, NC; Rochester, NY
ISO 9001:2000 CertifiedISO 9001:2000 Certified
Data Center - Conshohocken, PA
PAETEC’s Network
Products & Solutions
Core ServicesCore Services Value-Added Products & ServicesValue-Added Products & ServicesSolutions
DataData
CommunicationsCommunications MPLS VPNMPLS VPN
Dedicated Internet Dedicated Internet AccessAccess
Business Business ContinuityContinuity
E-mail / Web SecurityE-mail / Web Security
Fixed WirelessFixed Wireless
SecuritySecurity MPLS VPNMPLS VPN
E-mail / Web SecurityE-mail / Web Security
Network FirewallNetwork Firewall
CPE FirewallCPE Firewall
Managed Managed ServicesServices
Managed RouterManaged Router
Expanded RentalExpanded Rental
Network Performance Network Performance ReportingReporting
FinancingFinancing
EquipmentEquipment
Allworx Phone & Allworx Phone & Network SystemsNetwork Systems
Network Engineering Network Engineering & Consultation& Consultation
Network Maintenance Network Maintenance & Support& Support
Network Engineering & Network Engineering & ConsultationConsultation
Network Maintenance Network Maintenance & Support& Support
Allworx Phone & Allworx Phone & Network SystemsNetwork Systems
Equipment for ServicesEquipment for Services
Equipment RentalEquipment Rental
ApplicationsApplications
PINNACLEPINNACLECommunications Communications Management SuiteManagement Suite
Data CenterData Center
Colocation ServicesColocation Services
Dedicated ServerDedicated Server
Data Backup & Data Backup & RecoveryRecovery
Data Backup & Data Backup & RecoveryRecovery
Colocation ServicesColocation Services
Dedicated ServerDedicated Server
Data Backup & Data Backup & RecoveryRecovery
Shared Web HostingShared Web Hosting
VoiceVoice
Dynamic IPDynamic IP
Conferencing ServicesConferencing Services
IP Hosted TelephonyIP Hosted Telephony
Trader Voice ServicesTrader Voice Services
Local, Long Distance Local, Long Distance & Toll-Free Services& Toll-Free Services
IP Contact Center IP Contact Center ServicesServices
Toll-Free RoutingToll-Free RoutingServicesServices
Direct Trunk OverflowDirect Trunk Overflow
Toll-Free Routing Toll-Free Routing ServicesServices
Direct Trunk OverflowDirect Trunk Overflow
IP Hosted TelephonyIP Hosted Telephony
IP Contact Center IP Contact Center ServicesServices
Industry Focus
City of Baltimore
Commonwealth of Massachusetts
State of New York
State of South Carolina
Government Government
Bank of America
Citigroup
HSBC Bank
Wachovia Securities
Financial ServicesFinancial Services
American Breast Cancer Foundation
Dartmouth Hitchcock Medical Center
Lifespan
MedStar Health
HealthcareHealthcare
Hyatt
Starwood Hotels & Resorts
Tempus Resorts
The Palms South Beach Hotel
Hospitality Hospitality
Stanford University
Georgetown University
Boston University
Cornell University
Higher EducationHigher Education Bond, Schoeneck & King
Cadwalader, Wickersham & Taft
Haylor, Freyer & Coon
Stantec
Professional ServicesProfessional Services
Bobcat of Central Florida
iPARTY
Kinney Drugs
Planet Hollywood
RetailRetail
Unmatched Customer Service
65 dedicated Customer Service 65 dedicated Customer Service representativesrepresentatives
244 highly trained NOC technicians244 highly trained NOC technicians
In 2007, 86% of all incoming calls In 2007, 86% of all incoming calls were answered by a live person in were answered by a live person in 20 seconds or less20 seconds or less
Industry-leading customer retention Industry-leading customer retention of 99.7% (of 99.7% (monthly average)
Network Operations Center - Charlotte, NC
Network Operations Center - Rochester, NY
Industry-Leading Customer Satisfaction
Net Promoter Score (NPS) Net Promoter Score (NPS) measures highly satisfied measures highly satisfied customerscustomers
PAETEC adopted the NPS PAETEC adopted the NPS methodology to measure the methodology to measure the satisfaction of our customer base satisfaction of our customer base
PAETEC employees’ PAETEC employees’ bonuses depend on bonuses depend on constant improvementconstant improvementof our NPS score of our NPS score
Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2006,” completed by Satmetrix Systems.
0
PAETEC
22.7
BellSouth
16.08Verizon
14.48
-5.7
SBC -8.45
AT&T-11.01
Qwest
-28.93
Sprint
Telecom NPS Benchmarks
We Listen to Our Customers
Discuss business challenges
Build the foundation for PAETEC’s product and service investments through customer feedback
Access PAETEC senior executives
Network with peers
Customer Advisory Board Program
Regional forums for knowledge sharing and relationship building between PAETEC and our customers
2007 Customer Advisory Board Meeting
“I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.”
Joanne Zanetti, LEGO Systems, Inc.
The PAETEC Difference
Profitable growth companyProfitable growth company
National network presenceNational network presence
Comprehensive suite of Comprehensive suite of communications-related solutions communications-related solutions
Trusted business partner Trusted business partner
Dedication to providing Dedication to providing unmatched serviceunmatched service
