PACDEFF 2010 Karina Francks & Robbie Ferkatovich.
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Transcript of PACDEFF 2010 Karina Francks & Robbie Ferkatovich.
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PACDEFF 2010
Karina Francks & Robbie Ferkatovich
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BUILDING ON CURRENT BEST PRACTICE
MOVING TOWARDS AN ASSESSMENT ENVIRONMENT
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CURRENT LAY OF THE LAND
CONTENT-K&A OR KA&S
HOW REGULAR
WHERE ARE YOU HEADING
LENGTH OF PROGRAM
CONTENT SOURCE
WHO ARE YOU
COURSE CONTENT
DISCUSSION
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CURRENT STATE OF PLAYCURRENT
OVERVIEW OFCRM/NTS/HF
COURSE PRESENTATION
K&APREDOMINANTLY
KNOWLEDGED BASED. SOME
ATTITUDE & SKILLS
NO REGULATORY REQUIREMENT
PASS BY ATTENDENCE
TICK BOX ASSESSMENT
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THE CHANGING LANDSCAPE
INTRODUCTION OF A CRM/NTS/HFASSESSMENT
REQUIREMENT.
JUNE 2011 INTRODUCTION BY CASA
FOLLOWED BY A 2 YEAR TRANSITION FOR CAA.
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THE NEW FUTURE.
GIVEN THE NEW PARAMETERS WHAT DOES THE FUTURE HOLD
FOR CRM TRAINING?
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COMPENTENYLEVELS
& BEHAVIOURAL
MARKERSESTABLISHED
INTER RATER RELIABILITY
|CONSISTENCE
IN ASSESSMENT
CRM/NTS/HFTRAINING & CONTENT LINKS IN ALL TRAINING POSITIONS
TRAINER SPECIFIC CRM/NTS/HFUPSKILLING
ESSENTIAL TO THE
FUTURE FACE OF
CRM/NTS/HF
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MOVING FORWARD.
• WHAT DOES THE NEW COURSE LOOK LIKE?
• WHAT IS REQUIRED?
• ISSUES AND RECOMMENDATIONS
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ASSESSINGCRM
WHO WHAT WHERE
ICA
WHEN
TRAINER
TRAININGCAPTAIN
OPERATIONALDEFINITIONS
BEHAVIOURALMARKERS
FROM CURRENT COMPETENCIES
REVALSCAB-TRAINER
CLASSROOMSCENARIOS
INFLIGHT
RTP’SCBT
INFLIGHTLINECHECK
CLASS ROOMSCENARIOS
OBSERVABLE SCENARIOS
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SHAREDSPECIFIC
INCIDENTS
COURSESHARING
TRAIN THE TRAINER
CO-OPERATION INDUSTRY
WIDEBEHAVIOURMARKERS
ABILITYTO
OBSERVE
NUMBEROF
ASSESSORS
STANDARDSMEETS
OROMISSION
CHECKLISTOF
BEHAVIOUR
HOW
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CONSIDERATIONS
• COST FACTORS FOR DEVEOPMENT OF ASSESSMENTS BOTH FOR SMALL AND MEDIUM AIRLINES
• TIME COST• ALLOCATION OF RESOURCES• RESOURCES FOR TRAIN THE TRAINER. • COURSE CONTENT
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• ESTABLISHMENT OF A GENERIC INDUSTRY STANDARD FOR BEHAVIOURAL MARKERS/ BEHAVIOURAL COMPETENCIES (BELINDA) FOR CABIN CREW
• ESTABLISHMENT OF A CONSISTENT ASSESSMENT SYSTEM TO CEMENT INTER RATER RELIABILITY(MATHEW THOMAS)
• DEVELOPING CRM/NTS/HF LINKS IN COMPENTCY ASSESSMENT ACROSS ALL LEVELS
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THANK YOU FOR YOUR
PARTICIPATION TODAY
Karina Francks & Robbie Ferkatovich 2010