Pabitra Subudhi Email:rohitkumarthedevil13@gmail.comMobile: (+91)966-323-1161

BMC Remedy/ITSM Sr. Engineer with 4.7+ years of experience.

Career ObjectiveTo be always useful and contributing to the organization.

Summary of ExperienceCurrently working with HCL Technologies, Bangalore from 8th September 2014 to till date as Senior Specialist.

Previously worked with Vyomlabs Pvt. Ltd, Pune from 9th May 2011 to 3rd September 2014 as Senior Engineer.

Primary SkillsBMC Remedy AR System applications Development, enhancement and upgrade. BMC Remedy ITSM application Implementation, Customization and BMC Atrium CMDB implementation, integration.

Summary: Experience of BMC Remedy AR System development, Enhancement and Support Experience of BMC Remedy ITSM Service Desk and Change & Asset

Management Customization and Support Experience in BMC Atrium Core CMDB for importing data into CMDB with the help

of AIE, integrated with Seamless SCCM Connector, BBCA, ADDM etc. Experience in BMC Remedy SRM implementation, Customizations and Support Experience in configuring ITSM Foundation Data, Process Setup data and

Transactional data load using DMT Experience of Installation of BMC Remedy ARS, Mid Tier Installation and

Configuration, BMC Remedy ITSM on Windows Experience in BMC Remedy Migrator Tool for generating comparison report as well

as code/data migration between different AR servers Knowledge of development for Web Service for third party integration Experience in BMC Remedy SLM configuration and implementation Experience in BMC Remedy Notification Engine Customization Experience in BMC Remedy Approval Server Customization and implementation Worked in Remedy Server Group containing 2 -3 servers and knowledge of Server

Group environment setup Designing & development of complex workflows using the BMC Remedy AR System Log check like filter, escalation, active link, SQL and performance tuning and

monitoring Very basic knowledge of BMC Analytics for reporting and BMC Atrium

orchestrator, and BMC ADDM Experience of Preparing HLD, LLD like- Solution design/implementation documents,

Tech Spec, Test Plan, and Deployment Plan etc. Working experience Windows, MS-SQL 2005/2008 R2, Oracle 10g,11g R2 Good team player/leader, quick learner, creative and highly adaptive Understanding of basic ITIL processes Technology : SQL, Java basic (J2SE,J2EE), HTML,CSS, Java Script etc Operating system: Windows, Linux-RHEL, Solaris.

Knowledge of using cmdbdriver in case of issue related CMDB customization for proper syncing while customizing Classes through CMDB Class Manager Console

Knowledge on BMC MyIT administration and support

Education and Training Summary M.C.A. from ITER (Institute of Technical Education & Research), Bhubaneswar (2011). B.Sc. from S.C.S College, (affiliated by Utkal University), Puri (2008). ITIL V3 Foundation qualified

BMC Remedy ITSM 7.1, 7.5, 7.6.04, 8.1, Atrium CMDB, SRM and all Remedy related Modules Enhancement, Integrations & L3 Level Support/Administration

Client : HCL Technologies Clients (Jordan Lloyd Thompson, Dr. Peppers Staple Groups, Biomerieux)

Team size : 6

Description : The aim of the project was to work on all types of enhancements, integrations

related to BMC Remedy ITSM Service Desk & Change, Work Order etc. Also need to work as an L3 to support various client issues.

Role :

Working as a Remedy L3 to handle day to day enhancement requests and issues coming from 3 different Clients.

Worked on CMDB related customizations for multiple clients like dynamic Menu and field introduction on Asset forms.

Worked on integration between BBCA to BMC Atrium CMDB and worked on issues faced.

Supported and have knowledge of integration between Remedy to HPSM using BizTalk and fixed critical issues related to this.

Worked on Email to ticket integration and also supported script based email to ticket automation.

Worked on multiple SRM development like Risk & Compliance SRM, Overseas User Joiner SRM etc.

Worked on AD - Remedy Integration. Worked on integration between IAM and Remedy. Worked on SLA Enhancement and configuration for one customer. Created on Remedy related Survey notification customizations and issues. Worked different migration projects with other team related to Database,

application server migration, DR activities etc.

BMC Remedy ITSM 7.6.04, Atrium CMDB, SRM and all Remedy related Modules Enhancement & Support/Administration

Client : SunGard and AvantGard Information System and ServicesTeam size : 7

Description : The aim of the project was to work on all types of enhancements related to BMC

Remedy ITSM Service Desk & Change. Also need to work as an Administrator to support various client issues.

Role :

Working as a Remedy Lead to handle day to day enhancement requests and issues coming from Client on a 24/7 basis with the team.

Worked on upgrade of AR system from 7.6.03 to 7.6.04 SP5. Worked on integration of Solarwinds data discovery tool to BMC Atrium CMDB. Worked on customizing custom approval process to automate some phases in

CRQ while approving. Worked on integration of IBM TADDM Discovery tool to BMC Atrium CMDB. Color coding of certain requests on Overview console based on some requirement

like when Priority is Critical. Worked on certain customization related to Remedy Broadcast Managements. Worked on integration of emails to remedy tickets for work info creations and

also worked on some issues related to this enhancement. Worked on some enhancement, related to Incident Module where if INC is

pending more than 72 hrs. , then it should auto resolve this and also worked on some optimization to the codes specially escalations.

Created some SRD as per clients request like Gift Card SRM, CPU & SAN Storage SRM, Site access, Vocalocity Service Requests etc.

Worked on FTS related issues in remedy like search failed on some secondary servers in Server Group, FT_Pending record count increased issues etc,

BMC Remedy ITSM 7.6.04 Service Desk (IM, PM), Change, SRM Enhancement & Support/Administration

Client : Vonage Network LLCTeam size : 4

Description : The aim of the project was to work on all types of enhancements related to BMC

Remedy ITSM Service Desk & Change approval server, Email notification customization etc. Also need to support various client issues.

Role :

Handling day to day enhancement requests coming from Client. Worked on some enhancement like Carrier Notification when call traffic away is

selected which will create 2 tasks for some team and using Email System in the ticket technician can notify the carriers for some maintenance advisement.

Used email template in HTML provided by client to have them embed while sending certain custom notifications from remedy

Worked on customizing the notification email like they want a custom field added (Change Outcome) in Change form to be sent to Customer in mails when a CRQ is completed.

Worked on customizations like to capture the last remedy (Specifically SRM- Request entry Console) access date in People form for some reporting purpose.

Worked on Quick method to log a task for CRQ, and Work Order Module, kind of auto task creation and it would be available feature for a specific Support Group, etc.

Created some SRD for networks NOC team for creating service requests (CRQ) which included some custom fields to be mapped to fulfillment application.etc

BMC Remedy ITSM 7.5 Service Desk (IM, PM) & Asset Management Enhancement & Support/Administration

Client : Honeywell (HTS)Team size : 4

Description : The aim of the project was to work on all types of enhancements related to BMC

Remedy ITSM Service Desk & Asset Management. It involves all kinds of customizations of BMC Remedy ITSM Service Desk and foundation forms and Atrium CMDB using Class Manager.

Role :

Handle day to day enhancement requests as per the client requirement

Worked on Notification message customization to add certain fields like URLs and custom Messages in different locales as well.

Worked on customizing People form to have some field and use then in Incident form called Traditional User, Power User etc; like VIP, Client Sensitive etc.

Customizing Contract Console and Contract forms as well. Analyzing log files to troubleshoot various issues faced by end users Made couple of AIE jobs to populate data into newly added fields from CMDB in

Asset form. Added new fields as per client’s requirement using Class Manager Console and

exposing them in respective Asset UIs.

MS-SCCM to BMC CMDB integration to populate CI data into Remedy

Client : Ingram Micro-Client of BMC SoftwareTeam Size : 2

Description : The project was about integration of customer’s MS SCCM CI data to BMC CMDB CI classes and makes them available for back end remedy applications.Role: I was responsible for:

Understanding the integration methodology and implemented it by using Seamless SCCM adaptor.

Configured the OOTB maps of Seamless and modified as per business needs. Used BMC CMDB Normalization Engine to normalize the CIs before importing

them into production dataset. Created Recon rules and Jobs to populate the data into BMC.ASSET which is

production dataset. Conducting various test cases and deployment plans.

BMC Atrium Core CMDB 7.x Configuration, Implementation and Support

Client : Cap Gemini/Warner Bros. Entertainment Inc. Team size : 2

Description : The project involved creation of AIE mappings and Jobs for CI and relationship

data import into CMDB. Customer had its CIs in some database and flat file; we need to extract them and by proper manipulation, loaded the data into their system, to make it available for other ITSM applications.

Role:I was responsible for: Configuration of connection settings to external data source like Oracle DB Creation of data mappings and Jobs for CI classes as well as relationship

classes through AIE Gathering data from the customer and prepare flat files to be a feed for AIE Configuring Reconciliation Jobs to validate the data in staging dataset and

import it into golden dataset which is BMC.ASSET and some cases did work on Normalization of data given by customer

Performing various test (attended and unattended) before migration to Production Server

Prepared the deployment plans for these code migration

BMC Remedy Service Request Management 7.x Configuration and Support

Client : Logica- Client of BMC SoftwareTeam size : 3

Description : The project involved creation of Application Template, AOTs, PDTs, and SRDs

for publishing the available/offered services at the Service request Console. Role:

I was responsible for: Configuration of application templates and application Object templates

(AOTs) as per their business needs Creation of Process Definition Template (PDTs) and build them over AOTs Creation of Service request definitions (SRDs) and provided all required

approvals, instructions and entitlements etc After approvals made them available online in offered service list to end user

from Request Entry console Testing the SRDs with all related AOTs and PDTs that were built Troubleshooting issues raised by end user at initial periods

BMC Remedy ITSM 7.6 Service Desk & Change Management, Asset Management customization and Support

Client : CSCTeam size : 4

Description : The aim of the project was to implement BMC Remedy ITSM Service Desk &

Change Management. It involves all configuration of BMC Remedy ITSM Service Desk and administration of BMC Remedy AR System.

Role : Configuring Foundation Data as per the client requirement Creating new Summary Definitions, Operational Categories etc. Configuring decision tree and assignment scripts for ease of incident creation. Customizing Service Desk (IM/PM) as per the business requirement. For

example: Adding custom fields like Environment, Length of Downtime etc in notifications being sent out of remedy

Analyzing log files to troubleshoot various issues faced by end users Performing various day to day support activities

Training in following courses by Vyom Labs & HCL:ITIL V3 Foundation training and mandatory qualifying internal ExamBMC ARS, ITSM, SRM, Atrium CMDB, SLM, AIEBMC Remedy ARS, ITSM 7.x Installation and ConfigurationBMC Smart IT and MyIT 2.0

Personal Details

Name : Pabitra Subudhi.

Current Address : H No: - 24, 1st Cross, Kaveri Layout, Tulsi Theatre Road, Marathalli, Bangalore, 560037, Karnataka

Permanent Address : At- Matitota Nua Sahi 3rd lane.Puri-1, Odisha. Pin- 752001

DOB : 09-07-1988.

Gender : Male

Marital Status : Married

Languages Known : English, Hindi and Odiya.

Passport Number : H8229148

Place: Bangalore

Date: 01-Nov-2015 Pabitra Subudhi