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SUMMER TRAINING REPORT

PERFORMANCE APPRAISAL

(SUMMER TRAINING REPORT SUBTTED TO MD UNIVERSITY, ROHTAK

FOR THE AWARD OF MBA DEGREE)

BATCH (2011-2013)

Supervised by: Submitted BY

MR.JAI DEEP SHARMA TARACHAND

MS.GURMEETKAUR MBA IInd SEM

NGF COLLAGE OF ENGI NEERING & TECHNOLOGY PALWAL

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Declaration

I TARA CHAND hereby declares that the project work entitled PERFORMANCE

APPRAISAL an authenticated work carried by me at HPL ADDITIVES LTD under the

guidance of AMARESH ANAND for the award of the degree of Master of Business

Administration & this work has been submitted to MAHRSHI DAYANAND UNIVERSTY,

ROHTAK,HARYANA.

(TARA CHAND)

MBA IInd SEM

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Acknowledgment

I am highly indebted to Mr. Amaresh Anand for their guidance and constant supervision as well

as for providing necessary information regarding the project & also for their support in

completing the project.

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Table of contents

S.NO PAGE.NO

1 INTRODUCTION

2 OBJECTIVES OF THE STUDY (RESEARCH

METHODOLOGY)

3 SCOPE OF THE STUDY

4 LIMITATIONS OF THE STUDY

5 COMPANY PROFILE

6 REVIEW OF THE LITERATURE

7 RESEARCH METHODOLOGY

8 DATA ANALYSIS AND INTERPRETATION

9 FINDINGS

10 SUGGESTIONS

11 CONCLUSION

12 ANNEXURE

13 BIBLIOGRAPHY

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Executive summary

The project titled TO STUDY PERFORMANCE APPRAISAL PROCESS IN HPL

Additives Ltd, A CHEMICAL MANUFACTURING UNIT in District FARIDABAD,

HARYANA. HPL Additives was established in1964.

The total employees strength of the organization is around 1700 and it follows different new

technology for manufacturing. This project is done to know the Training system on the HPL

Additives Ltd and also to know about the employees opinion on training Procedure .the studywould be immense help to the company to know the effectiveness of training system and

correction to be made on it, if required.

The employees are taken at stratified sampling. The samples are taken as 50. The questionnaire

containing 16 questions is prepared and given to the sample employee and collected the data

required for the study. Pilot study is carried out to identify the weakness in the questionnaire.

Percentage analyses and chi square test is used as tools for analyzing the data.

It is found that the employees agree that the current training system is effective. And it needs

some kind of regulation to be made on the current set of rules and regulation. And they also

suggest some rules to make it more effective.

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COMPANY PROFILE

HISTORY

HPL Additives Limited was incepted in 1964 and had started as a manufacturer of Polymer

Additive, it has successfully diversified into Biocides, Polymerisation Catalysts,

Photographic Chemicals, and Pharma & Agro intermediates.

HPL Additives Limited has four state-of-the-art manufacturing units in North India two at

Ballabhgarh, one at Dudhola and one at Dera Bassi. The plants have a high degree of

automation and laboratory facilities to control and monitor the processes to ensure flawless,

unswerving quality and safety. The group has 80% share in the domestic market and exports

to more than 42 countries across the world.

HPL Additives Limited believes in providing solutions rather than products only and has

added many products in the same group and has gone for diversification at appropriate

opportunities. At present, there are around 60 products for different applications and many

more in pipe line.

All this has been made possible by a competent and dedicated workforce of 750 personnel

comprising engineers, scientists, technicians and management experts, commercial and

marketing staff amongst others. Working in a congenial environment, the team members are

empowered to make decisions so as to effectively respond to market dynamics.

The groups R&D centre is fitted with the requisite testing equipments, bench scale facilities

and a multi-functional pilot plant. Customer satisfaction is of paramount importance to HPL

Additives Limited. Periodic initiatives to map dynamic customer needs and their satisfaction

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levels with HPLA products and services are undertaken. These precious inputs, form the

basis of the companys continuous improvement plans to deliver value offering. HPLA has

its values high levels of Quality, Service Efficiency, and Safety and Environmental

consciousness.

HPL Additives Limited believes in continual improvement to meet the changing

requirements of the customer. This philosophy has helped us to keep ahead of competition

and to emerge as a Leader. Scientists and Engineers are always working on to improve the

products, processes and technologies.

HPL Additives Limited has a well established distribution network including distributors and

own offices in many countries to run its supply chain management. A logistics partner in

Europe ensures smooth supply-line to large customers with depot inventories. The company

also has an office in USA.

HPL Additives Limited was one of countrys first chemical manufacturing units to establish

QMS and got ISO 9001 in 1996. In its quest to meet obligations towards Environment as a

responsible corporate, an EMS system was set up successfully in 2001 with accreditation

from DNV for ISO 14001. Not satisfied with status quo, HPL Additives Limited continued in

its journey towards fulfilling its commitment to safety, health and social responsibility and

has got accreditation for OHSAS 18001 in March, 2006.

Right from the top, HPL Additives Limited is a technocrat corporation. There is a lot of focus

on new product range, technologies, environment friendly and safe processes, product

application and technical support. The management of the group has created a self-sufficient

technology infrastructure.

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MILESTONES

1964 Established by Mr. Harcharan Singh with a meager capital of RS 10000/- at Model Town,

New Delhi.

1966 Shifted to Tigaon Road, Ballabhgarh.. DNPT was the first product

1970 Shifted to Plot No. 8, Sector 25, Ballabhgarh. Later on acquired Plot No. 6 & 7, now

the spread over is 6 acres of land. The major product of this unit is chemical blowingagent especially Azodicarbonamide (ADC)

1976 HPL started its sister concern Mona Agro Chemicals at 3 acres of land Plot No. 72,

Sector 25, Ballabhgarh with Guar Gum as the First product.

Later on its name had been changed as HPL Industries Pvt. Ltd and DNPT is its major

product.

1994 The Third unit of HPL, known as HPL Chemicals Ltd., started at Derabassi, Dist

Mohali to manufacture Hydrazine Hydrate as major product. The spread over of this unit

is 20 acres of land.

1996 HPL Additives Limited was one of countrys first chemical manufacturing units to

establish QMS and got ISO 9001 for Quality.

1998 HPL started its Fourth Unit, spread over is 23 acres of land, at Village Dudhola, Tehsil

Palwal, Distt. Faridabad to manufacture anti-oxidants and U-V Absorbers.

2001 Got ISO 14001 certificate for Environment.

2003 HPL got DSIR National Award for R&D efforts in Chemical and Allied Industries Sector

for the year 2003 from the Government of India

2006 Certified OHSAS 18001 for Industrial Health & Safety.

HPL R & D section got the prestigious Dr. P. C. Ray Award for development of

Indigenous Technology for the year 2005-06 by Indian Chemical Council.

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The renowned business magazine (Business Sphere has awarded HPL Golden Trophy

for the year 2006.

2007 The name of the company has been changed from High Polymers Labs Ltd. to HPL

Additives Ltd.

Got First Grade Award for its Export performance during year 2006-07 conferred by

Basic Chemicals & Cosmetics Export promotion Council (CHEMEXCIL), Mumbai,

Ministry of Commerce & Industry, Govt. of India

2009 These 2 sister concerns, HPL Chemical Ltd, HPL Industries Pvt. Ltd, merged with the

parent company HPL Additives Ltd.

Got the Best Research Award (Polymer Science, Technology & Engineering) for

commercializing Anti-oxidants product by Plastindia Foundation.

AWARDSAND ACHIEVEMENTS

HPL Additives Limited is the proud recipient of DSIR National Award for R&D efforts

in Chemical and Allied Industries sector for the year 2003 from the Government of India.

The company also bagged ICC Acharya PC Ray Award for development of Indigenous

Technology for the year 2005-06 by Indian Chemical Council.

The company has also received First Grade Award for its Export performance during

year 2006-07 conferred by Basic Chemicals & Cosmetics Export promotion Council

(CHEMEXCIL), Mumbai, Ministry of Commerce & Industry, Govt. of India

The renowned business magazine (Business Sphere has awarded HPL Golden Trophy

for the year 2006.

Plasticon Award for the best research in 2009.

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MISSION

To build a successful business enterprise on the key fundamentals of quality, delivery and

service.

OBJECTIVES

To ensure customer satisfaction through consistent quality, timely delivery and a high level of

service.

To continuously invest in modernization, product development and research to improve

productivity and efficiency.

To maintain and build high employee morale through human resource development

programmers.

To develop a reliable supply base to ensure quality and timely delivery of material.

To be a financially successful and profitable business enterprise.

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PHILOSOPHY

Customer Care

HPL believes that all its achievements are through interactive relationship with customers. Be it

external customer or internal customers. HPL is even thankful to its competitors who have a

significant contribution to its success. We owe our success to our customers and shall strive to

deliver the best to them - Always.

Vendor Development

We at HPL, feel that vendor is a partner to our strength and occupies a seat only next to our

customer. A closer interaction with vendors has given us a competitive edge in sourcing our

needs. Honestly, we could not be fair to our customers without the support of our vendors.

Employee Care

HPL is a professional corporation. It believes that it is the people who make an organization

successful. It enjoys very cordial Industrial Relations. Motivation, Rewards and Welfare

Schemes for employees and their families have further strengthened the relationship and

professional commitment.

Socially Responsible Business

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It is our constant effort to make our products, processes, installations safer and environment

friendly. New environment friendly technologies, processes are being researched constantly.

Objective of the Study

Performance Appraisal Objectives Of The Study:

Objectives Of The Study

The following are the objectives of the study

1. To develop my understanding of the subject. Performance Appraisal System implemented in

various Organizations varies according to the need and suitability. Through my research,

I have tried to study the kind of Appraisal used in the Organization and the various pros

and cons of this type of system.

2. To conduct a study on social behavior. Social behavior is a very unpredictable aspect of human

life but social research is an attempt to acquire knowledge and to use the same for social

development.

3. To enhance the welfare of employees.

The Appraisal system is conceived by the Management but mostly doesnt take into

consideration the opinion of the employees. This can lead to adverse problems in the

Organization. Therefore by this study I have attempted to put forth the opinion of the

employee with respect to the acceptability of the Performance Appraisal System.

4. To exercise social control and predict changes in behavior.

The ultimate object of my research is to make it possible to predict the behavior of

individuals by studying the factors that govern and guide them.

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OBJECTIVES OF THE STUDY:

To study performance appraisal system To understand and evaluate performance

appraisal mechanism in operation. To evaluate the effectiveness and satisfaction level of

the employees towards performance appraisal system in HAMUL

OBJECTIVES:

To identify nurture , groom and motivate talented MCS (management carder staff ) career and

succession planning to built in house pool of talent (grow your timber) for our future need HOD

and GMS determine talent, strength and quality.

PRIMARY OBJECTIVE

The primary objective of my study at HPL ADDITIVES LTD to search the foundation of

performance appraisal.

SECONDARY OBJECTIVE

The objective of my study about employees performance appraisal to study the current Process

of employees performance appraisal at HPL ADDITIVES LTD.

My another objective is to apply my learning in the area of Human Resources so that I gain

significant practical and understand the nature and importance of training and development any

programme.

Explain the different stages in a performance appraisal programme and describe each step.

Understand the need of the performance and its effectiveness.

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SCOPEOFTHESTUDY

This research also provides the feedback of people involved in the performance appraisal

process.

Apart from that it would provide me a great deal of exposure to interact with the high

profile managers as well as workers of the company.

This research provides me the way to face actual work enviournment at the work place.

This will help me to know the best method of the training which could improve the

company and workers performance.

LIMITATIONS OF THE STUDY

The result depends upon the status of the employee regarding the output of the work,

designation.

The result depends upon the information given by the employees. Hence the information

provided by subjected to satisfaction about the training.

Due to constraint of time only a specific sample size from the entire population of

employees have been calculated for the study.

The sample of the study is very small to know the actual result of the study.

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PERFORMANCE APPRAISAL

INTRODUCTION:-

Performance Appraisal is a process of evaluating the work performance of the

employees. It refers to the contribution made by an individual in the

accomplishment of organizational objectives. Other aspects of individual

employees are considered as well, such as behavior in an organisational set

up, accomplishments, potential for future improvement, strengths and weaknesses,

etc

PA is the process of altering employee behaviour and attitudes in a way that increase

the probability of goal attainment.

PA is concerned with imparting developing specific skills for a particular purpose.

PA is the act of increasing the skills of an employee for doing a particular job.

PA is the process of learning a sequence of programmed behaviour.

PA is normally viewed as a short process. It is applied to technical staff, lower, middle,

senior level management. When applied to lower and middle management staff it is

called as training and for senior level it is called managerial development

program/executive development program/development prog

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Objectives/Purpose/Goals of Performance Appraisal

1.Improving quality of work force

Performance appraisals help companies to improve the quality of work done by their employees.

Training programs concentrate on specific areas. There by improving the quality of work in that

area.

2.Enhance employee growth

Every employee who takes development program becomes better at his job. Training provides

perfection and required practice, therefore employees area able to develop them professionally.

4.Assisting new comer

Performs appraisal programs greatly help new employees to get accustomed to new methods of

working, new technology, the work culture of the company etc.

5. Bridging the gap between planning and implementation

Plans made by companies expect people to achieve certain targets within certain time limit withcertain quality for this employee performance has to be accurate and perfect. Training helps in

achieving accuracy and perfection

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Appraisal Tools and Techniques`

Following are the tools used by the organizations for Performance Appraisals of their

employees.

1. Ranking

2. Paired Comparison

3. Forced Distribution

4. Confidential Report

5. Essay Evaluation

6. Critical Incident

7. Checklists

8. Graphic Rating Scale

9. BARS

10. Forced Choice Method

11. MBO

12. Field Review Technique

13. Performance Test

We will be discussing the important performance appraisal tools and techniques in detail.

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Ranking Method

The ranking system requires the rater to rank his subordinates on overall performance. This

consists in simply putting a man in a rank order. Under this method, the ranking of an employee

in a work group is done against that of another employee. The relative position of each employee

is tested in terms of his numerical rank. It may also be done by ranking a person on his job

performance against another member of the competitive group.

Advantages of Ranking Method

Employees are ranked according to their performance levels.

It is easier to rank the best and the worst employee.

Limitations of Ranking Method

The whole man is compared with another whole man in this method. In practice, it is

very difficult to compare individuals possessing various individual traits.

This method speaks only of the position where an employee stands in his group. It does not

test anything about how much better or how much worse an employee is when compared to

another employee.

When a large number of employees are working, ranking of individuals become a difficult

issue.

There is no systematic procedure for ranking individuals in the organization. The rankingsystem does not eliminate the possibility of snap judgments.

Forced Distribution method

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This is a ranking technique where raters are required to allocate a certain percentage of rates to

certain categories (e.g.: superior, above average, average) or percentiles (eg: top 10 percent,

bottom 20 percent etc). Both the number of categories and percentage of employees to be allotted

to each category are a function of performance appraisal design and format. The workers of

outstanding merit may be placed at top 10 percent of the scale; the rest may be placed as 20 %

good, 40 % outstanding, 20 % fair and 10 % fair.

Advantages of Forced Distribution

i. This method tends to eliminate raters bias

ii. By forcing the distribution according to pre-determined percentages, the

problem of making use of different raters with different scales is avoided.

Limitations of Forced Distribution

iii. The limitation of using this method in salary administration, however, is that

it may lead low morale, low productivity and high absenteeism.

Employees who feel that they are productive, but find themselves in lower

grade (than expected) feel frustrated and exhibit over a period of time

reluctance to work.

Critical Incident techniques

Under this method, the manager prepares lists of statements of very effective and

ineffective behavior of an employee. These critical incidents or events represent the

outstanding or poor behavior of employees or the job. The manager maintains logs of

each employee, whereby he periodically records critical incidents of the workers

behaviour. At the end of the rating period, these recorded critical incidents are used in the

evaluation of the workers performance. Example of a good critical incident of a

Customer Relations Officer is : March 12 - The Officer patiently attended to a customers

complaint. He was very polite and prompt in attending the customers problem.

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Advantages of Critical Incident techniques

iv. This method provides an objective basis for conducting a thorough

discussion of an employee performance.

v. This method avoids regency bias (most recent incidents are too much

emphasized)

Limitations of Critical Incident techniques

vi. Negative incidents may be more noticeable than positive incidents.

vii. The supervisors have a tendency to unload a series of complaints about the

incidents during an annual performance review sessions.

viii. It results in very close supervision which may not be liked by an employee.

ix. The recording of incidents may be a chore for the manager concerned, who

may be too busy or may forget to do it.

Checklists and Weighted Checklists

In this system, a large number of statements that describe a specific job are given. Each

statement has a weight or scale value attached to it. While rating an employee the

supervisor checks all those statements that most closely describe the behaviour of the

individual under assessment. The rating sheet is then scored by averaging the weights of

all the statements checked by the rater. A checklist is constructed for each job by having

persons who are quite familiar with the jobs. These statements are then categorized by the

judges and weights are assigned to the statements in accordance with the value attached

by the judges.

Advantages of Checklists and Weighted Checklists

x. Most frequently used method in evaluation of the employee performance.

Limitations of Checklists and Weighted Checklists

xi. This method is very expensive and time consuming

xii. Rater may be biased in distinguishing the positive and negative questions.

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xiii. It becomes difficult for the manager to assemble, analyze and weigh a

number of statements about the employee characteristics, contributions and

behaviors.

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Importance of Performance Appraisal

1. Performance Feedback

Most employees are very interested in knowing how well they are doing at present and how they

can do better in a future. They want this information to improve their performance in order to get

promotions and merit pay. Proper performance feedback can improve the employee's future

performance. It also gives him satisfaction and motivation.

2. Employee Training and Development Decisions

Performance Appraisal information is used to find out whether an employee requires additional training

and development. Deficiencies in performance may be due to inadequate knowledge or skills. For e.g. A

professor may improve his efficiency by attending workshops or seminars about his subject. Performance

appraisal helps a manager to find out whether he needs additional training for improving his current job

performance. Similarly, if the performance appraisal results show that he can perform well in a higher

position, then he is given training for the higher level position.

3. Validation of Selection Process

Performance appraisal is a means of validating both internal (promotions and transfers) and

external (hiring new employees from outside) sources. Organizations spend a lot of time and

money for recruiting and selecting employees. Various tools used in the selection process are

application blanks, interviews, psychological tests, etc. These tools are used to predict (guess)

the candidate's performance on the job. A proper performance appraisal finds out the validity

of the various selection tools and so the company can follow suitable steps for selecting

employees in future.

4. Promotions

It is a way of finding out which employee should be given a promotion. Past appraisals, together

with other background data, will enable management to select proper persons for promotion.

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5. Transfers

Involve changes in job responsibilities, and it is important Performance appraisal is also useful

for taking transfer decisions. Transfers often to find out the employees who can take these

responsibilities. Such identification of employees who can be transferred is possible through the

performance appraisal.

6. Layoff Decisions

Performance appraisal is a good way of taking layoff decisions. Employees may be asked to lay

off, if the need arises. The weakest performers are the first to be laid off. If there is no

performance appraisal, then there are chances that the best men in the department may be laid

off.

7. Compensation Decisions

Performance appraisal can be used to compensate the employees by increasing their pay and

other incentives. This is truer in the case of managerial jobs and also in the case of employees in

non-unionized organizations. The better performances are rewarded with merit pay.

8. Human Resource Planning (HRP)

The appraisal process helps in human resource planning (HRP). Accurate and current appraisal

data regarding certain employees helps the management in talking decisions for future

employment. Without the knowledge of who is capable of being promoted, demoted, transferred,

laid off or terminated, management cannot make employment plans for the future.

9. Career Development

Performance appraisal also enables managers to coach and counsel employees in their career

development

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Performance Appraisal

Performance appraisal (PA) orperformance evaluation is a systematic and periodic process

that assesses an individual employees job performance and productivity in relation to certain

pre-established criteria and organizational objectives. Other aspects of individual employees are

considered as well, such asbehaviour in an organisational set up, accomplishments, potential for

future improvement, strengths and weaknesses, etc. To collect PA data, there are three main

methods: objective production, personnel, and judgmental evaluation. Judgmental evaluations

are the most commonly used with a large variety of evaluation methods. A PA is typically

conducted annually. The interview processcould be used for providing feedback to employees,counseling and developing employees, and conveying and discussing compensation, job status,

or disciplinary decisions. PA is often included in performance management systems.

Performance management systems are employed to manage and align" all of an organization's

resources in order to achieve highest possible performance. How performance is managed in an

organization determines to a large extent the success or failure of the organization

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are to be taken before conducting an appraisal program. On the employers part, communicating

the companys objectives strongly to the employees while taking suggestions from them or

considering their performance is very essential for a truly effective appraisal.

Performance appraisals purpose - and How to make it easier

Performance appraisals are essential for the effective management and evaluation of staff.

Appraisals help develop individuals, improve organizational performance, and feed into business

planning. Formal performance appraisals are generally conducted annually for all staff in the

organization. Each staff member is appraised by their line manager. Directors are appraised by

the CEO, who is appraised by the chairman or company owners, depending on the size and

structure of the organization.

Annual performance appraisals enable management and monitoring of standards, agreeing

expectations and objectives, and delegation of responsibilities and tasks. Staff performance

appraisals also establish individual training needs and enable organizational training needsanalysis and planning.

Appraisals are much easier, and especially more relaxed, if the boss meets each of the team

members individually and regularly for one-to-one discussion throughout the year.

Are performance appraisals still beneficial and appropriate?

It is sometimes fashionable in the 'modern age' to dismiss traditional processes such as

performance appraisals as being irrelevant or unhelpful. Be very wary however if considering

removing appraisals from your own organisational practices. It is likely that the critics of the

appraisal process are the people who can't conduct them very well. It's a common human

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response to want to jettison something that one finds difficult. Appraisals - in whatever form, and

there are various - have been a mainstay of management for decades, for good reasons.

Think about everything that performance appraisals can achieve and contribute to when they are

properly managed, for example:

performance measurement - transparent, short, medium and long term

clarifying, defining, redefining priorities and objectives

motivation through agreeing helpful aims and targets

motivation though achievement and feedback

training needs and learning desires - assessment and agreement

identification of personal strengths and direction - including unused hidden strengths

career and succession planning - personal and organisational

team roles clarification and team building

Types of performance and aptitude assessments, including formal performance

appraisals

Formal annual performance appraisals

Probationary reviews

Informal one-to-one review discussions

Counseling meetings

Observation on the job

Skill- or job-related tests

Assignment or task followed by review, including secondments (temporary job cover or

transfer)

Assessment centres, including observed group exercises, tests presentations, etc.

Survey of opinion of others who have dealings with the individual

Psychometric tests and other behavioural assessments

360 DEGREE PERFORMANCE APPRAISALin HPL ADDITIVIES LTD

360 degreeperformance appraisal

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1. Definition of 360 degree performance appraisal

In the formatted from of 360-degree performance appraisals, the performance of an employee

will be assessed based on ideas of many other different people, for example customers, suppliers,

peers and direct reports. If the assessed is a manager, his/her staff will be often asked for

feedback on how that manager is doing his task. In case of using 360-degree performance

appraisal, it is vital that the process be implemented by the manager of Human Resources

Department so that the subordinate reviewers (or staff) are made sure that all their assessments

on performance are kept anonymous.

2. Whats 360 degree measures?

360 degree measures manners and capacities.

360 degree improves such skills as listening, planning and goal-setting.

360 degree concentrates on subjective areas, for example efficiencies of teamwork, character,

and leadership.

360 degree supplies on the way others think about a specific staff.

3. Advantages of 360 degree appraisal

Offer a more comprehensive view towards the performance of employees.

Improve credibility of performance appraisal.

Such colleagues feedback will help strengthen self-development.

Increases responsibilities of employees to their customers.

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The mix of ideas can give a more accurate assessment.

Opinions gathered from lots of staff are sure to be more persuasive.

Not only manager should make assessments on its staff performance but other colleaguesshould do, too.

People who undervalue themselves are often motivated by feedback from others.

If more staff takes part in the process of performance appraisal, the organizational culture of the

company will become more honest.

4. Disadvantages of 360 degree appraisal

Taking a lot of time, and being complex in administration

Extension of exchange feedback can cause troubles and tensions to several staff.

There is requirement for training and important effort in order to achieve efficient working.

It will be very hard to figure out the results.

Feedback can be useless if it is not carefully and smoothly dealt.

Can impose an environment of suspicion if the information is not openly and honestly

managed.

5. Who should conduct 360 degree performance appraisal?

Subordinates.

Peers.

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Managers (i.e. superior).

Team members.

Customers.

Suppliers/ vendors.

Anyone who comes into contact with the employee and can provide valuable insights and

information.

6. 360 degree appraisal has four components:

Self appraisal

Subordinates appraisal

Peer appraisal.

Superiors appraisal7. Related 360 degree performance appraisal.

Different Types of employee performance appraisal Techniques

Depend upon who s doing appraisal method of performance appraisal could be classified

into five categories

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Rating by superiors:- in this system supervisors apprise the performance of subordinates

without involving the latter. This method s mostly common used n government organization. The

various methods which are used under this system are:

Ranking method

Paired comparison method

Graphing rating method

Forced choice list method

Critical incidence

Forced distribution method

Feedback On appraisal system:- In this system, the appraise is informed about this strong and

weak point and afforded an opportunity to defend himself in term

Rating by self and the peer group:- in this method the employee appraisal is done

independently at three level employee, peergroup,and that superior.

Field group technique:- In this technique the appraiser goes to the field and obtained the

information about work performance of the employee by way of questioning the said individual

his peer group, and his superiors.

360 degree appraisal:- this is new concept in PA. Where the feedback is collected from all

around- the employee, the superior, the subordinate, peer group, and the customers.

Research Methodology

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The stepwise details of the researchMeaning of The Research

Research as the manipulation of things, concepts of symbols for the purpose of generalizing to

extend, correct or verify knowledge, whether that knowledge aids in construction of theory or in

the practice of an art.

The Research Methodology followed for further work can be primarily classified

into two stages namely:-

I. Exploratory study

II. Descriptive study

Stage - I

Exploratory Study

1) Since we always lack a clear idea of the problems one will meet during the study, carrying

out an exploratory study is particularly useful. It helped develop my concepts more clearly,

establish priorities and in improve the final research design.

2) Exploratory study will be carried out by conducting secondary data analysis which included

studying the website (www.hpladditives.com) of the company.

3) Also going through the various articles published in different sources (magazines, books,

internet, newspapers) on Small and Medium Scale Enterprises and training and development

process.

4) Experience surveys also conduct with senior human resources Manager and Assistant-

Manager of HPL ADDITIVES LTD to gain knowledge about the nature of Training and

development process followed in the organization.

Stage II

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Descriptive Study

After carrying out initial Exploratory studies to bring clarity on the subject under study,

Descriptive study will be carried out to know the actual Training and Development methodbeing followed at HPL ADDITIVES LTD. The knowledge of actual performance appraisal

process is needed to document the process and suggest improvements in the current system to

make it more effective. The tools used to carry out Descriptive study included both monitoring

and Interrogation.

Research Methodology

KEY ISSUES OPTION SELECTED

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Data source Primary and secondary data

Research approach Interview survey

Instrument Questionnaire

Contact method Personal contact

DATA COLLECTION

The work does not end by framing the design. It is necessary to acquire various details. The

collected information is aimed at getting a truthful and clear result. The result can be further

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analyzed selection of best possible method for collecting data becomes very vital for this type of

study.

The two types of data used for the purpose and study are

1. Primary data

2. Secondary data

1. Primary Data

The relating study was collected from the staff and executive level in the company. It was

collected through questionnaire method. The other methods such as observation, indirect oral

interview and detailed discussion with the employees had been conducted for the purpose of data

collection.

Questionnaire Design

The questionnaire used for collecting the data is a structured one. It was a mixer of open ended,

closed ended and multiple industry choices. The words used were simple and helps in avoiding

confusion and misunderstanding among the respondents.

Various questionnaires were avoided in order to make sure that the questions were arranged in a

logical order. So that, the respondents would not find the questions confusing.

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2. Secondary Data

Secondary data are those which have already been collected by some other agency and whichhave already been processed. Secondary data for the study has complies from the reports and

official publications of the organizations, which have helped in getting and insight present

scenario existing in the operation of the company.

SAMPLING PROCEDURE

KEY ISSUES OPTION SELECTED

Sampling unit Employee

Sampling 50

The first step of research design is used to formulate the objectives of research plan, which will

specify the ways of achieving research objectives. Questionnaire was used to collect the needed

information. The sampling method was convenience sampling and it is made in such a way

freely without any hesitation.

Tools Used For Analysis

1. Percentage analysis

2. Chi-square test

3. Weighted average method

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It mean in which each item being averaged is multiplied by a number (weight) based on the

items relative importance. The result is summed and the total is divided by the sum of the

weights. Weighted averages are used extensively in descriptive statistical analysis such as index

numbers also called weighted mean.

SUGGESTIONS

Most employees, even top performers, walk in with a sense of dread to that one meeting with

their manager, the performance appraisal session', which is the formal evaluation process of an

employee's performance on the job. It is every employee's dream to have an ideal review where

their work is valued and they are praised for the project's success and their individual

contributions along with a career goal for the coming year. Unfortunately, the reality check is

that very few employees come out from a performance appraisal session feeling that they had a

productive meeting. Instead, they come out with a sense of being blamed for poor performance

and not having had a chance to explain about the impediments they faced when delivering their

duties. This situation can be avoided if the managers and the HR department of the organisation

work together to make the appraisal process more meaningful.

Here are some tips for a meaningful performance appraisal session:

Start positive

Providing feedback, both positive and negative is an important part in the performance appraisal

process. As a manager, you can start by talking about the positive aspects of your employee's

performance on the job. It is good to offer praise and accolades when appropriate so that your

employee will know that good performance is appreciated and will be motivated to continue the

same in the future.

Then, talk about areas for improvement, instead of blaming or pointing fingers on how the

employee did something wrong. You could also help the employee understand what those areas

are and illustrate how they can develop their skills to show improvement in the future. For

instance, if your employee did not make a timely decision in a project that involved his or her

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decision making skills, explain that and work with the staff member on improving their decision

making abilities in the future.

Establish clear expectations

This is the perfect time and opportunity to communicate to your employee in terms of what is

expected from them on the job, the deliverables and quality of work being done.

Talk about how the employee's performance is being measured and your basis for evaluating the

same. This will ensure that your employee understands how they received the rating that was

given to them.

Include a self-review

A self-review is a useful document that can be included as part of the performance appraisal

process. This form is completed by the employee as an honest appraisal of his/her work during

the given year and lets the employee talk about his/her accomplishments and areas for growth.

This is an effective method of understanding what the employee achieved and also provides an

opportunity to describe the job from his/her perspective.

Set goals

Goal-setting is the final part of the appraisal process and is an engaging interaction between the

employee and the manager to chart out objectives for the coming year. Both short term and long

term goals can be jotted down in conjunction with the employee's interest, capacity and

manager's approval.

A SMART (Specific, Measurable, Attainable, Realistic and Timely) goal is a great tool that is

used by several managers to facilitate their employees to achieve their goals easily. Here is an

example of how you can convert an ordinary goal into a SMART goal.

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Goal: My goal is to get promoted next year.

SMART Goal:

Specific: My specific goal is to get promoted from an Associate position to a Team Leadposition.

Measurable: Each month, I will work on taking up additional responsibilities within my team to

expand my abilities and will share status updates with my manager.

Attainable: My manager will work with me and provide feedback for improvement.

Realistic: From my monthly status updates, my manager will be able to track my progress.

Timely: I am allowing 12 months to prove myself that I can handle additional responsibilities

and am qualified to get promoted.

Finally, remember that conducting a fair and proactive performance appraisal session once a year

is worth your time as a manager and also has a direct impact on your employee's performance on

the job. It also serves as the measuring tool for salary increases and bonuses. When you have

completed an unbiased evaluation of your employees and have given them constructive

feedback, the outcome will translate into improved morale, better productivity and quality work

from your staff.

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BIBLIOGRAPHY

NAME OF THE BOOK AUTHOR

1.) PERSONNEL MANAGEMENT C.B.MAMORIA

2.) HUMAN RESOURCE MANAGEMENT DEVOLOPMENT A.ASWATHAPPA

3) Internet

4) www.hpladditives

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Research has shown specific benefits that a small business receives from

Performance appraisal its workers, including:

- Increased productivity.

- Reduced employee turnover.

- Increased efficiency resulting in financial gains.

- Decreased need for supervision.

Limitations

In view of the limited time available for the study, only the Training and

Development process could be studied.

The sample size is too small to reflect the opinion of the whole organization.

The answers given by the respondents have to be believed and have to be taken

for granted as truly reflecting their perception.

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ANNEXURE

QUESTIONNAIRE

NAME (OPTION) :

EDUCATION : SSLC/HSC/ITI/DIPLOMA

DEPARTMENT : TECHNICAL/NONTECHNICAL

AGE : 50

GENDER : MALE/FEMALE

MARITALSTATUS :

MARRIED/UNMARRIED/WIDOW/SEPARATE

EXPERIENCE :

DESIGNATION : WORKMAN/SUPERVISOR/EXECUTIVE

1) Do you Think performance appraisal is essential to enhance/upgrade your skills

a.) yes (4-10 )

b.) No (1-3 )

2.) Do you think behavioral appraisal is also required similar to technical training for

organizational growth & individual growth?

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c.) Yes ( )

d.) No ( )

3.) What is your opinion about the PA you have attended?

e.) Very good ( )

f.) Good ( )

g.) Average ( )

h.) Below average ( )

i.) Poor ( )

4.)Is the PA interested

a.) Very good ( )

b.) Good ( )

c.) Average ( )

d.) Below average ( )

e.) Poor ( )

5.) Is the PA Matching your expectations

a.) Very good ( )

b.) Good ( )

c.) Average ( )


e.) Poor ( )

6.) What is your opinion about PA hall

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a.) Very good ( )

b.) Good ( )

c.) Average ( )


e.) Poor ( )

7.) What would be your rating of the faculty/trainer

a.) Very good(9-10) ( )

b.) Good (7-8) ( )

c.) Average (6-5) ( )

d.) Below average (3-4) ( )

e.) Poor (0-2) ( )

8.) In your opinion the appraisal approach is

a.) Very good ( 15)

b.) Good ( 14)

c.) Average (10 )

d.) Below average (6 )

e.) Poor ( 5)

9.) Do you think the trainers knowledge on the subject is

a.) Very good ( )

b.) Good ( )

c.) Average ( )

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e.) Poor ( )

10.) Is the topics of the training is help full to your carrier

a. Yes ( )

b. No ( )

11.) Do you think the inputs given by the trainer during the training is beneficial to your carrier

a.) Very good ( )

b.) Good ( )

c.) Average ( )


e.) Poor ( )

12.) Supervisors effort to identify your strength & weakness

a.) Very good ( )

b.) Good ( )

c.) Average ( )


e.) Poor ( )

13.) The facilities in the training room is

a.) Very good ( )

b.) Good ( )

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c.) Average ( )


e.) Poor ( )

14.)Do you think the inputs of the course will benefit you and your organization

a.) Very good ( )

b.) Good ( )

c.) Average ( )


e.) Poor ( )

15.) On the scale of 10, what would be your overall rating of your training

a.) Very good (9-10) (3 )

b.) Good (7-8) ( 5)

c.) Average (5-6) (7 )

d.) Below average (3-4) (3 )

e.) Poor (0-2) ( 11111111111)

16.) Do you think the time given for your training program was

a.) Sufficient ( )

b.) Too short ( )

PA by AMar

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Transcript of PA by AMar