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P ROJECT C OMMUNICATIONS M ANAGEMENT Project Communications Management is the Knowledge Area that...
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Transcript of P ROJECT C OMMUNICATIONS M ANAGEMENT Project Communications Management is the Knowledge Area that...
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PROJECT COMMUNICATIONS MANAGEMENTProject Communications Management is the Knowledge Area that employs theprocesses required to ensure timely and appropriate generation, collection,distribution, storage, retrieval, and ultimate disposition of project information.
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IDENTIFY STAKEHOLDERS
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PLAN COMMUNICATIONS
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DISTRIBUTE INFORMATION
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MANAGE STAKEHOLDER EXPECTATIONS
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REPORT PERFORMANCE
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STAKEHOLDERS Identify all Determine all requirements Determine expectations Determine their interest Determine their level of influence Plan communication Communicate with them Manage their expectations and influence
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IDENTIFY STAKEHOLDERS Stakeholder analysis Stakeholders register Stakeholder management strategy
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PLAN COMMUNICATIONS Communication models
Effective communication Effective listening Communication technology
Communication methods Interactive Push Pull
Control communications Meetings Communication channels
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DISTRIBUTE INFORMATION Distribute information process involves
implementing the communication management plan which is part of the project management plan
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MANAGE STAKEHOLDERS EXPECTATIONS Manage expectations requires attention to
stakeholders needs while work is being done, making sure trust is built, conflict resolved and problems are prevented
Common understanding of expectations Communication blockers
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REPORT PERFORMANCE Collect work performance information,
analyzes it, and communicate it to the stakeholders
Different type of reports