Oxford

StockholmInformation Guide

Stockholm

Information Guide

Welcome to Oxford Aviation Academy (OAA) Stockholm-ArlandaOur aim is to provide you with the highest quality of training and the highest standards of service during your stay in Stockholm.

The Stockholm-Arlanda Training CentreThe Stockholm training facility is located at Stockholm-Arlanda Airport, only a few minutes from the terminal buildings.

The training centre houses 12 Full Flight Simulators for the aircraft types A320, A330/340, B737NG/CL, B767, DHC8-Q400, F-50, MD-80, Saab 340, Saab 2000 and helicopter Bell 212/412, as well as pilot Flight Training Devices, Emergency/Fire Fighting mockups, door trainers, slides and other cabin crew training equipment. There is also a large number of CBT terminals and fully equipped classrooms for advanced pilot and cabin crew training.

AddressOxford Aviation AcademySE-195 87 Stockholm, SwedenVisiting address: Kabinvägen 5, 190 60 Stockholm-Arlanda Airport

Inside the main entrance you will find the Service Centre, open 24 hours a day. Here you will receive directions and all the information you need.

Service Centre Phone: +46 8 797 17 63 Fax: +46 8 797 42 44E-mail: [email protected] www.oaa.com

2 | www.oaa.com

Planning DepartmentYour sales contact can provide you with a separate list of each planning function with detailed contact information, staff and phone numbers.Email: [email protected].

For our customers, the following direct email addresses are available for bookings:

[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]

Training Services You will find the Training Services department on the third floor.

Customer Coordinator The Customer Coordinator is dedicated to help you with all training-related matters.Our main goals are to:• Be the principal point of contact for the customer• Ensure effective communication between customer and executive departments• Assist the customer in all the different stages of trainingPhone: +46 70 997 4691E-mail: [email protected]

Food and BeveragesOur popular inhouse Restaurant Academian offers a variety of hot and cold meals, snacks and ice cream Mon–Fri 0800-1700.Discounted meals and breakfast is also offered at the nearby hotel Radisson Blu Arlandia.

www.oaa.com | 3

In the training centre there are also vending machines with a variety of light meals, sandwiches, salads, snacks and soft drinks. Coffee machines are free to use. If you bring your own food there are microwave ovens at your disposal.

Emergency and EvacuationAn evacuation chart is posted on each floor of the building. Each poster is clearly marked with the assembly point you should go to in case of fire.

Laundry FacilitiesYou will find washing machines, a tumble dryer and ironing facilities situated in the basement of our facility. Washing powder is available at our Service Centre.

Leisure FacilitiesThere is a fitness room and sauna located in the basement of our facility. Adjacent to the Service Centre is a billiard room. You can play table tennis, floor ball or play tennis on our own tennis court. Rackets can be borrowed from the Service Centre.

LockersWe offer our airline customers a locker to stow away training materials in. If you are interested, please contact our Service Centre. Please note that Oxford Aviation Academy is not responsible for any missing belongings, personal or company-related.

Meeting LoungeYou can take a break from your training in the Meeting Lounge on the 3rd floor, where you can have a cup of coffee or tea or buy soft drinks and snacks.

PC/Internet/FacsimileOn the 3rd floor you will find an Internet station with Internet access free of charge, PC’s and plug-ins for your own laptop.Our Service Centre can assist you to send a fax.Mail can be left at the Service Centre.

PhotocopiesOur Service Centre can assist students with photocopying for a small charge.

Arlanda Airport - Oxford Aviation Academy

Radisson BLUArlandia Hotel

4 | www.oaa.com

Simulator ApprovalsFSTD Qualification Certificates are available on the Oxford Aviation Academy website, www.oaa.com

VAT RefundsOxford Aviation Academy can assist in claiming the refund of Swedish VAT at no cost.

Please contact Finance & Control, phone: +46 8 797 1415, fax: +46 8 797 4569, E-mail: [email protected]

Visa Application – Invitation letter. Cecilia Hoffborn, phone +46 8 797 2728, fax +46 8 797 4243,E-mail: [email protected]

LocationThe Stockholm training facility is located at Stockholm-Arlanda Airport, only a few minutes from the terminal buildings, 42 km north of Stockholm City.

Arriving at Arlanda AirportBetween the Airport terminals and Oxford Aviation Academy there is a free-of-charge shuttle bus (No. 14) leaving every 15 minutes in both directions. It takes only 3-4 minutes to the Radisson Blu Arlandia Hotel and the OAA Training Centre.

Arriving at Skavsta AirportSkavsta (NYO) airport, located 80 minutes by bus south of Stockholm, caters to a number of low cost airlines. From Skavsta there are airport buses to central Stockholm, where you change bus and take the Arlanda Airport bus (45 minutes) to Arlanda Airport.For tickets, timetables etc. see www.flygbussarna.se

Arriving by carFrom Stockholm, motorway E4: Exit Arlanda, at roundabout turn to Norrtälje/Almunge and turn right at Radisson Blu Arlandia Hotel. From Uppsala, motorway E4: Exit Arlanda, second roundabout turn to Norrtälje/Almunge and turn right at Radisson Blu Arlandia Hotel.

Hotel Accommodation Oxford Aviation Academy can assist in arranging hotel accommodation at discounted prices.

For reservation, please contact us at:Email: [email protected]: +46 8 797 1763

Please note that the Service Centre can only assist with hotel reservations in connection with training at Oxford Aviation Academy.

NightstopWe offer you a modern and comfortable accommodation at competitive prices at our own Hotel Nightstop ideally located just in front of our training centre. Our product focuses on efficient, practical and casual service. All our 58 rooms are fully equipped with air conditioning, internet access, refrigerator, comfortable beds, bathroom with bathtub and cable television with both domestic and foreign programmes.

www.oaa.com | 5

You will also find gym facilities and sauna on site. The Coor restaurant Academian offers Health-conscious meals. During your stay we provide convenient laundry possibilities. Nightstop will satisfy the fundamental needs of all travellers. Our aim is to always deliver service with a warm and friendly attitude. Check-in is at the Customer Service Centre who also assists with all customer related issues.

Other Hotels in the areaOxford Aviation Academy has discounted rates in place with most hotels in the area. Our Service Centre staff are happy to discuss requirements; any reservations need to be made in advance to qualify for room rates and other benefits.For a detailed hotel list and prices, please contact Customer Services.

Rental carsYou can book a rental car from Hertz through the Oxford Aviation Service Centre at a very competitive price. Several car models in various price ranges are available. Reservation shall be made via Oxford Aviation Academy, Service Centre. Direct payment to Hertz by the customer.

We will do our best to accommodate your requests, but to increase your chances of obtaining the car of your choice, please place your order with us well in advance of arrival. The distance in time by car to Stockholm is about 30 minutes, Uppsala 30 minutes, Märsta 10 minutes, the Eurostop Shopping Mall and the Quality Hotel 5 minutes, Sky City 3 minutes and Sigtuna 20 minutes.

Nice to know, SwedenTemperatureYour clothing requirements will depend on the season. In wintertime (Nov-Mar) warm clothing and boots or heavy shoes is a must. There are many delightful days in the spring, but it can also be rainy and windy. Summer temperatures are normally comfortable and the humidity low. Early autumn is pleasant but the nights are usually chilly.

In Stockholm the average temperature is: JAN -2,8º (+27,0 F) JUL +17,2º (+63,0 F)

Money and Credit CardsThe Swedish currency is krona, SEK. Each krona is divided into 100 öre. Most international credit cards are accepted in Sweden. For exchange there are several banks and exchange companies at Arlanda Airport.

Driver’s Licence It is recommended that you bring an international driver’s licence. If you plan to drive, you must refrain from drinking alcohol. Keep your consumption down, even the night before. Driving while under the influence of alcohol is a serious offence in Sweden, and the permissible amount of alcohol in the blood is extremely low.

Telephone The country code for Sweden is +46.

6 | www.oaa.com

ElectricityThe voltage in Sweden is 220V.

ShoppingSweden has a Value Added Tax (VAT), which is included in the price of all items and services. However, tourists are refunded the tax before leaving the country. When you buy something in a Tax Free store, ask for a receipt, which enables you to reclaim the VAT in cash when leaving the country. There are “VAT-counters” at Arlanda Airport.

Tipping Tip is included in the price you pay in restaurants and for taxi. However, it is usual to add an extra tip of about 10% if you are satisfied with the service.

Medical Care Medical costs in Sweden can be expensive unless you have health insurance coverage. No vaccinations are required to enter Sweden. Pharmacies are called “Apotek”. The nearest pharmacy is located at the airport in Sky City. The Service Centre will assist if you need information about 24 hour dental or medical services and pharmacies.

Other Organisations and Services Serious emergencies 112 Stockholm Info Service +46 8 508 285 08 Taxi 020 +46 20 20 20 20 Telephone information +46 8 118 118 (domestic) Email information www.eniro 118118.se

Embassies Embassy of USA +46 8 783 53 00 Embassy of China +46 8 579 364 37 Embassy of Colombia +46 8 21 43 20 Embassy of France +46 8 459 53 00 Embassy of Italy +46 8 545 671 00 Embassy of Japan +46 8 579 353 00 Embassy of Spain +46 8 667 94 30 Embassy of India +46 8 10 70 08 Embassy of Kenya +46 8 21 83 00

Additional embassies and information can be found on the website www.sweden.gov.se

Surroundings

StockholmPublic Transportation The Shuttle Bus leaves Radisson Blu Arlandia Hotel for the airport every 15 minutes. An Airport-City Bus leaves the airport every 10 minutes for the City Terminal in downtown Stockholm. It takes around 40 minutes. The Arlanda Express Train, to and from Stockholm City, takes only 20 minutes and leaves every 15 minutes.

There are also Commuter Trains from Märsta station to/from Stockholm City. Stockholm has a fairly extensive subway system justly described as “the longest art gallery in the world”. About half of the 99 stations are embellished with artwork ranging from sculptures and paintings to mosaics, wall relief and engravings. To find a subway station, look for a white sign showing a blue “T”.

www.oaa.com | 7

Many buses are available in the Stockholm area. A subway ticket entitles you to travel on the “SL” buses and vice versa if you board within one hour from the start of your journey. Be sure to keep your ticket until you have left the station. You may be asked to show it again, and if you don’t have it, you may have to pay a fee. Tickets for subway and buses must be purchased in advance at stores called “Pressbyrån” (several located at the airport), commuter train stations or at the Central Station in Stockholm City. There are different alternatives of tickets so please ask when you purchase the ticket. The phone number to “SL” is +46 8 600 1000.

The Stockholm CardA popular and comfortable way to see the main sights is to buy “The Stockholm Card”. The card is sold at the Arlanda Visitor Center located in the arrival hall at terminal 5, the Sweden House in Kungsträdgården, at the Central Station in Stockholm City and at some tourist offices.

Maps and Other Information At the Service Centre you can get Stockholm maps and the leaflet “Stockholm this week”. For more information about Stockholm and its surroundings please contact customer coordinator +46 8 7974691, the Arlanda Visitor Center located in the arrival hall at terminal 5 or visit the official Stockholm websites: www.stockholmtown.se or www.visit-stockholm.com

Uppsala “The big city with the small-town charm”. The university city of Uppsala is located north of Arlanda International Airport. With the commuter train that departs every 30 minutes you will be there in 20 minutes. With 180,000 inhabitants, Uppsala is Sweden’s fourth largest city. Uppsala has retained its small-town charm while offering a big city’s selection of shops, restaurants and things-to-do. Uppsala also offers unique cultural treasures and an exciting history. At the Service Centre you can get Uppsala maps. Fore more information about Uppsala please contact customer coordinator Håkan Lindström +46 8 797 4691, the Arlanda Visitor Center located in the arrival hall at terminal 5 or visit the official Uppsala tourist website: www.uppsala.nu

We look forward to meeting you

Upd Jan 2012

Sigtuna A nice city to visit nearby Oxford Aviation Academy is Sigtuna – Sweden’s first town. It was founded more than a thousand years ago and still holds a lot of the old structure from the past. Local buses leave for Sigtuna from Arlanda Airport. For info on how to get there and what to see please visit the official Sigtuna website; www.sigtunaturism.se or visit the Arlanda Visitor Center located in the arrival hall at terminal 5.

Märsta The closest town to Oxford Aviation Academy is Märsta, located only minutes by car from OAA. Here you can find a variety of shops and restaurants. There are local buses to Märsta leaving from Arlanda Airport. For more information about Märsta and how to get there visit the Arlanda Visitor Center located in the arrival hall at terminal 5. A map over Sigtuna and Märsta can be found in the Service Centre.

8 | www.oaa.com

Stockholm-Arlanda

Customer SurveyOur aim is to provide you with the highest quality of training and the highest standards of service during your stay.

Your input, ratings and comments, are very important to us. This information will help us identify key business areas in which we can better meet your needs. We are interested in your opinion on how we can improve our services to you. OAA would like to thank you for taking the time to complete this customer survey form before leaving our training centre. Please hand it over to our staff in the reception.

______________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

www.oaa.com | 9

www.oaa.com

CopenhagenDenmark

Hong KongChina

OsloNorway

StockholmSweden

London LGW&LHR, Manchester, United Kingdom

Oxford Aviation Academy

Arlanda Airport

SE-195 87 StockholmPhone +46 8 797 1763

[email protected]@oaa.com

www.oaa.com

Oxford

Documents

Transcript of Oxford