Overview of the Study
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Overview of the study
Customer Profiling
A demographic profile identifies your target customers, their characteristics, and their
geographic locations. An example of this might be
Customer is married, has children, lives in an affluent neighborhood, and reads The
Guardian
Demographics are important considerations in attracting customers and generating
revenue in the first stages of a project, particularly if you plan to retail online
One way of beginning to define your target audience is by creating a list of media you
plan to target for your product. There are several elements to consider here;
- What is the price point for your product and which magazines/fashion pages tend
to feature products in your price range?
- Which publications show a particular interest in ethical/environmentally friendly
products?
- Are you targeting a high fashion or a high street market? Which publications will
allow you to target the appropriate audience?
Create a list of five target publications you would ideally like to feature your product in
the first year of trading.
Publication Readership/ target age group
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Once you have a list of target media you can start to put together a profile of your
customer. Defining where your product fits in will help you to understand the customer
you are targeting and to be specific about when and how your product will be best
featured in media.
You may have more than one customer group. Identify the most important groups.
Then, for each customer group, construct what is called a demographic profile:
Age
Gender
Location
Income level
Social class
Occupation
Education
If you are planning to wholesale, complete a similar process for your potential business
customer; for example large high street retailers ranging to small exclusive boutiques;
the demographic factors might be:
Location
Size of retailer
Target customer for retailer
Brands already stocked
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Price ranges
THE CONCEPT OF ECO FRIENDLY
With the emergence of green consumerism, businesses have been under growing
pressure of producing green products. To some manufacturers, it is not a threat but an
opportunity because it suggests that products with environmentally friendly nature would
attract consumers to buy. To convey the message that a product is environmentally
friendly, marketers have been using advertising and/or packaging as the media for
communication. When packaging is used for such purpose, certain form of eco-label onproduct packaging certified by a third-party program serves as a proof of environmental
performance of the product. While literature suggests that consumers respond
positively to environmental claims, many of which in the form of eco-label (e.g., Chase
and Smith 1992; Hayhurst 2000; Salzman 1991; Wiltberger 1999), the true behaviours
as displayed in their actual purchases have not been fully investigated.
This research attempted to simulate a web-based shopping environment in which
how the actual purchase intention of Chinese consumers is to be affected by the
presence and absence of eco-label on product packaging was investigated. An
experimental design was employed in an attempt to enhance internal validity, and
considerable effort was made to obscure the purpose of the study in order to avoid
issues related to hypothesis guessing and social desirability bias. The context of this
study is important for three reasons. First, the condition of the natural environment in
China is among our greatest global concerns (Sims, 1999; World Bank, 1997). Second,China has the worlds largest population. Consequently, the aggregated behaviour of
Chinese consumers has a tremendous potential impact on the environment. Third, the
growth of ISO 14001 EMSs in China is growing exponentially to a point that an empirical
link between eco-label and purchase intention should be established.
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The concept of branding the eco friendly products in Ludhiana. The study will evaluate the
impact of the eco friendly advertisement on the branding of the products.
Literature ReviewEnvironmental protection has become an issue of both regional and global
importance (e.g., Asprion, 2000; Dunlap et al., 1993; Dunlap and Saad, 2000; Kornblut,
2001; McDaniel and Rylander, 1993). Although surveys typically suggest that
consumers would favour green products (e.g., Bhate and Lawler, 1997; Dagnoli, 1991;
Freeman and Dagnoli, 1990), actualconsumer response to green marketing efforts has
often fallen short of expectations. Reasons for the gap between reported preference for
green products and the actual purchase of such products are cited in many studies(e.g., Ellen, 1994; Morris et al., 1995; Walley and Whitehead, 1994). Some of the
explanations that have been proposed include excessive price premiums for
environmentally friendly products, reluctance to change purchasing habits, little societal
pressure to conform and inability to identify the real environmental attributes.
Most surveys in Europe and North America do indicate that consumers are
becoming more environmentally conscious (Dagnoli, 1991; Freeman and Dagnoli, 1990;
Rolfes, 1990) but, relative to other considerations (especially price), the importance of
specific environmental attributes of products is much less certain. Moreover, it is likely
that cultural and economic considerations will lead to variance on this issue by region.
British consumers, for example, stated they were willing to pay more for environmentally
friendly products (Bhate and Lawler, 1997; Prothero, 1990). In the US, a telephone
survey revealed that 25% of respondents claimed to have stoppedbuying at least one
companys product because they believed the company was not a good environmental
citizen (Freeman and Dagnoli, 1990). With the notable exception of Japan, where
citizens thought that environmental problems were especially serious (McClure, 1991),
in most other Asian countries, consumer interest in protecting the environment,
especially for poorer populations, is a relatively more recent and less developed
phenomena. However, such awareness may be emerging. A 1991 consumer survey in
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Singapore revealed that almost all respondents indicated that they would like to know
where they could buy environmentally friendly products (Shamdasani et al., 1993).
Similarly, a survey of more than five thousand citizens in Hong Kong found that more
than half of the respondents claimed to have shopped for environmentally safe products
(ECCO, 1996).
One troublesome aspect of many studies on green consumerism is that the results
may be method-bound. Social desirability and other biases may lead respondents to
profess to be more environmentally enlightened than they would actually behave at the
cash register. In particular, green purchasing intention is easily set aside when a
product is disadvantaged on other criteria. Two more studies (i.e., Chan and Yam,
1995; Yam-Tang and Chan, 1998) found that Chinese people readily abandoned their
environmental purchase intention in the face of incrementally higher price and/or a
modicum of inconvenience.
In summary, research has generally shown that most consumers in developed
countries claim to care about the environmental performance of products. However, in
most of these studies, consumers have also demonstrated that environmentalconsiderations are secondary and that a preference for environmentally friendly
products is manifest only when products attain parity on more essential product
attributes (e.g., price, performance and convenience). Thus, for products where the
price and performance of green products attain a reasonable level of parity with their
more harmful alternatives, there should be viable market segments. However, for this to
occur, there has to be some mechanism that clearly signals such environmental
attributes. In addition, because some products may be modestly beneficial to the
environment in some aspects, while being highly damaging in others, it is relatively easy
for producers to erroneously exploit green consumers. For example, a producer of
paper diapers can extol the virtue of requiring less hot water than cloth diapers, while at
the same time ignoring the fact that its use can lead to more solid waste and create
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health problems. Consequently, consumers and the overall society would benefit from
some mechanism for ensuring the credibility of such claims.
Thgersen (2000) cited some literature to suggest that eco-labelling is one of the
most effective forms of communicative instruments for providing timely and relevant
information for consumers (Hansen and Kull, 1994; Milj-og Energiministeriet, 1995;
Scammon and Mayer, 1993). Eco-labels seek to promote green purchase behaviour by
credibly signalling that a product is environmentally friendly. An eco-label can be
defined as any symbol appearing on product packaging informing consumers that a
particular product is in some significant way less harmful to the environment than
purchase alternatives. An eco-label can address a single dimension (a Type 1 eco-label
as described in ISO 14020) or multiple ones. An example of the former would be the
energy-use labels commonly found on various white goods (e.g., refrigerators, air
conditioners, etc.). Those addressing multiple attributes may use a report card
approach and often seek to evaluate the product over its complete life cycle (a Type 3
label). Unfortunately, increasing information content runs the risk of exceeding
consumer patience and/or capacity for interpretation. The most common approach to
eco-labelling awards a seal of approval based on a third party evaluation of mu ltiple
attributes (a Type 2 label).
While eco-labels have widely been used, surprisingly, little research has been
conducted on the influence of eco-labels on actual consumer purchasing behaviour.
The few studies that have focused specifically on eco-labels have tended to evaluate
the labelling scheme itself, the labels popularity or the reasons why consumers notice
the label. Manhoudt et al. (2002) studied four environmental certification schemes
involving agricultural crops in the Netherlands. Thgersen (2000) developed a
psychological model to explain variations in consumer attention towards eco-labels and
tested the model using data collected from several EU countries. Their findings suggest
that a majority of the consumers notice eco-labels, albeit sporadically. Imkamp (2000)
replicated a study done in 1989 where one of the questions sought consumers
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preferences for quality vs. ecological labels and found that preferences for eco-label
had risen from 19% in 1989 to 46% in 1998. In a very recent study, Teisl et al. (2002)
investigated the effectiveness of eco-label and its design but the study was limited to
forest products using focus groups only. In the conclusion, the authors mentioned that
the focus group approach sought to develop general insights and directions rather than
quantitatively provide precise or absolute measures and that the research wanted to
trigger a more quantitative study of eco-labeling. Therefore, this study arguably
addresses a need for quantitative research in this area. Moreover, we attempted to
measure the actual behaviour, rather than a reported one, of consumers in making their
purchase decision over a wide range of grocery products usually found in supermarkets.