Oversight and confidence. Improving the complaints system and increasing public confidence Oversight...
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Oversight and confidence
Improving the complaints system and increasing public confidence
Oversight pilot projects
Rebecca ReedSenior Oversight Manager
• Direction and control• Access• Local resolution• Quality of investigations• Learning and recommendations• Handling allegations of discrimination
2013-2014 pilots
• Oversight Digest
• Changed practices
• New systems introduced
Impact of our work
• These projects were helpful• You were clear on what we were doing and why• We were clear about what we asked for• Impact varied significantly• Some duplication of other agency work• You welcomed the opportunity to have face to face
discussions• Our final reports were good
PSD feedbackon our work
• Follow up work on 2013-2014 projects
• Referrals• Appeals
2014-2015
IPCC Performance Framework and Research
Kathie Cashell, Head of Analytical Services
• Official Statistics: Police complaints Deaths following police contact
• Research Studies Public confidence survey Police corruption Abuse of powers to perpetrate sexual violence Deaths in police custody (10 year review) Road Traffic Accidents Use of Force (2014/15)
Introduction to Police Complaints Data and IPCC Research
• Quarterly reports for all forces• Comparison to national and most
similar forces• Force commentary • Police and IPCC data
Complaints Information Bulletins
• Appeals Upheld:Non recording Local resolution Investigation
• Timeliness: Recording and completing complaints and appeals
• IPCC performance
Performance indicators
• Complaints recorded• Most common allegations• Outcome of investigations• Referrals to IPCC
Contextual Information
• New data (PRSRA changes) Local appeals D&C allegations
• New report format More trend data (current quarter plus 14) Easier comparison to all forces and MSF
2014 Bulletins
• More accessible IPCC website improvements
• New data Complainant satisfaction Outcomes following misconduct proceedings
Future Improvements
• Your feedback on the new bulletin format
• Future improvements and new data• Future research priorities for the
IPCC
Group Discussion