海外卡车服务政策 （缅甸）

Overseas Warranty and Service Policy of FOTON Truck Products

(Myanmar)

有效期：自 2011年 1月 1日至 2011年 12月 31日

Period of validity: 1st Jan, 2011 to 31st Dec, 2011

北京福田国际贸易有限公司卡车销售公司 (Truck Sales division of Foton International Trade Co., Ltd, Beijing)

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目 录 CONTENTS

Ⅰ 保修服务 Warranty Service 1.适用范围

1. Coverage 2.福田责任 2. Foton Responsibilities

3.经销商责任 3. Distributor Responsibilities 4.用户责任

4. User Responsibilities

5. 限定条件

5. Limitations

Ⅱ 费用补偿政策 Cost Reimbursement Policy 1.福田康明斯发动机海外保修费用索赔流程

1.Foton-Cummins Engine warranty claim process

2.整车保修费用

2. CBU Warranty Expense

Ⅲ 故障件处理

Ⅲ Process of failure parts Ⅳ 附则

Ⅳ Supplementary articles

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Ⅰ 保修服务

Ⅰ Warranty Service 1 适用范围

1．Coverage

1.1 保修产品 1.1 Warranted Products 本政策适用于福田国际贸易有限公司卡车销售公司 2011年 1月 1日至 2011年 12月 31

日正常出口的卡车整车和 KD组装整车的售后服务工作；专用车、改装车、海外政府招标或团

体采购的产品应根据客户或市场的需要，考虑本公司的能力而作相应修改或补充。

This policy is applicable for after-sale services of Foton CBU and KD assembly vehicle product

which are exported by Truck sales division of Foton Overseas Enterprise from Jan. 1st, 2011 to Dec.

31st, 2011. In case of Special-purpose vehicle, Remoulded-vehicle， foreign government bidding or

group purchasing, the policy should be adjusted, complemented or renewed according to the

requirement of agents and market.

1.2 车辆基础质保政策 1.2 Basic Vehicle Warranty policy

类别 Category

品牌

Brand

国家

Country

奥铃、欧马可

Ollin, Aumark 欧曼

Auman

整车基础质保政策 Basic warranty Policy

of CBU

缅甸

Myanmar

24个月/5万公里 24 months/50,000km

24个月/6万公里 24 months/60,000km

说明一：范围及定义 Explanation I: Scope & Definition 1. 整车基础质保政策中包含的零部件包括除特殊质保件及不质保的零件以外的所有整车零部件。

1. Basic warranty Policy of CBU covers every parts of the corresponded vehicle other than Special Items (as defined below), Expendables, Fuel, oil and Lubrications: (as defined below).

2. 质保期限自首位用户购车之日算起，时间和里程以先到者为准。

2. The warranty period shall begin since the date that the vehicle is delivered to the first retail purchaser only and warranty mileage or period is exclusively stipulated by warranty policy, whichever comes first. 说明二：特殊质保件

Explanation II: Special Items 1. 福康发动机基础质保政策：整机质保 18个月内或行驶里程 16万公里。其中， 12个月内或行驶里程 8万

公里内，起动机、交流发电机、皮带、皮带涨紧轮、废气再循环阀、废气再循环进气节流阀、发动机控制模块

线束、水泵、机油加热器、冷却液加热器、空气加热器质保 12个月内或行驶里程 8万公里； 1. Foton-Cummins Engine Warranty Policy: Foton-Cummins Engine is warranted by 18months or 160,000km mileage; Among them, Starter, Alternator, Belt, Belt Pulley, Exhaust Gas Recirculation Valve, Exhaust Gas Recirculation Intake Throttle Valve, ECM Harness, Water Pump, Oil Heater, Coolant Heater, Air Heater are warranted by 12months or 80,000km mileage. 2. 轮胎：汽车（底盘）轮胎在用户购车后 6 个月内或行驶里程 10000 公里内，在正常环境和正常使用条件下

使用，如发现鼓包、龟裂、分层等质量问题可以质保。

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2. Tire: In case of proper operation under the normal environment, vehicle (chassis) tire can be warranted within 6 months or 10,000km mileage if the failure is due to quality problems such as the bulge crack, delamination and etc. 3. 电瓶：用户购车 6个月内或行驶里程 10000 公里内，在正常环境和正常使用条件下使用，电瓶出现质量问

题可以质保。 3. Battery: In case of proper operation under the normal environment, battery is warranted within 6 months or 10,000km mileage if part’s falling is due to quality issue. 说明三：不质保的零件

Explanation III: Not-covered Items Ø 正常磨损件：制动蹄片(烧焦、磨损等使用原因不质保)、离合器摩擦片(烧焦、磨损等使用原因不质保)。 Ø Normal Consumption Parts: Brake Shoe (without warranty for the parts burned, worn and damaged during use),

clutch lining (without warranty for the parts burned, worn and damaged during use). Ø 消耗易损件：雨刮片、灯泡、保险管（片）、各类滤芯等。 Ø Expendables: Wiper Blade, Bulb, Fuse, various kinds of Filter Elements, and etc. Ø 油、液：油料、润滑油脂、冷却液、电瓶液。 Ø Fuel, Oil and Lubrications: Oil, Lubricating Grease, Coolant, Battery Electrolyte. Ø KD组装产品中，其中本地化的所有零部件。 Ø All localized parts and components used in KD assembled products. Ø 因 KD组装过程中装调不当导致异常损坏的零部件。

Ø Parts failure incurred by improper assembly or adjustment during local KD process.

2.福田责任

2. Foton Responsibilities 车辆在福田国际贸易有限公司卡车销售公司规定质保期限和质保行驶里程内，在正常使用

及服务情况下，确属设计、材质、制造、装配质量问题而引起车辆的机件损坏或性能变坏，给予

质保。

Vehicles in the range of quality warranty defined by Truck sales division of Foton Overseas

Enterprise，which is operated under normal condition and proper maintenance, be damaged or

disabled due to issue of design, material, production or assembly will be warranted.

3、经销商责任

3. Distributor Responsibilities

3.1 国外各经销商向终端客户提供的质保承诺不低于上表标准，并以书面形式明示。

3.1 Overseas distributors should provide quality warranty which not less than the aforementioned

standard, and make the commitment to customers in written.

3.2 服务中心（或代理商）必须于每月 10日前按规定的格式（见附件 1）向北京福田国际贸

易有限公司如实反馈上月所发生的所有质保信息；不按时提报的，北京福田国际贸易有限公

司有权拒绝支付相关质保费用。

3.2 Service center (or dealers) must feedback the last monthly service information as required

format (see attachment 1) to Foton company before 10th of each month. Foton Company is entitled

to reject the warranty fees payment if it is delayed by service center (or agent).

3.3 凡属质保期内的服务，服务中心（或代理商）必须向客户提供免费的服务，不允许向用

户收取费用。

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3.3 Service Centers (or dealers) are responsible for providing free warranty services Extra charges

from end user are prohibited.

3.4 未经诊断确认故障的真实性、原因和责任即实施质保而发生的费用由责任服务中心（或

代理商）承担。

3.4 Services centers (or dealers) must fully bear the warranty cost for any service carried out

without confirming the facticity, reasons and blame of the failures in the first place.

3.5 因维修质量不合格造成返工或投诉的，损失由责任服务中心（或代理商）承担。

3.5 The service centers (or dealers) are responsible for the loss that caused by repeat work or

customer’s complain due to disqualified service quality.

3.6 违犯质保原则的（如本来换零件可以解决的而却故意换总成等），已发生的费用由责任单

位承担。

3.6 Party shall take responsibility to fully bear relative charges if the service is violated warranty

service’s principle. (i.e. Although replacing breakdown parts can solve the issue, service is

deliberately carried out by replacing main assembly).

3.7不得拒绝为客户服务，质保服务必须由客户验收且客户签字。

3.7 It is forbidden to refuse to provide warranty service to customers; Warranty service must be

checked and accepted with confirmed signature by customers;

3.8 经销商对终端用户始终兑现车辆基础质保政策。其中，对自到岸之日起 6 个月内实现销

售的福田产品，福田对经销商兑现基础质保期限所发生的质保费用；对自到岸之日起 6 个月

后实现销售的福田产品，福田对经销商兑现（T+6-N）个月质保期限所发生的质保费用，经销

商承担（N-6）个月质保期限所发生的质保费用。（备注：质保期限以 T 个月代表，到岸日期

与销售日期之间的月数以 N个月代表（N＞6）。）

3.8 Distributor shall always promise Basic Warranty Policy to end-user. Among that, if distributor

sells the product within 6 months after vehicle arrived in destination port, FOTON will grant Basic

warranty policy to distributor (T months) and bear the warranty cost which is complied with

stipulated agreement; if distributor does not sell the product within 6 months after vehicle arrived in

destination port, distributor shall be responsible for the warranty granted to end-users, to the extent

that FOTON shall only grant to compensate warranty cost within warranty period: (T+6-N) months

to distributor, while warranty mileage will not be deducted, i.e. distributor shall bear warranty cost

within period: (N-6) months. (N.B.: T stands for the warranty period; N stands for the period from

the date that vehicle arrived in destination port to sales date (N>6).)

3.9 经销商要根据所销售产品的质保政策编制和印刷用户维修保养手册并在车辆销售时发放

给终端用户，作为车辆维修保养的凭证

3.9 Distributor shall compile and print the 《Warranty Maintenance Manual》according to valid

warranty policy, and issue the manual to the end user while delivery for recording maintenance

history.

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3.10 配件采购量要求：为了保证当地服务的及时性，各经销商必须采购适当额度的配件才能

得到福田的费用补偿政策和各项服务商务政策：

轻卡产品配件采购量标准：整车 FOB价格*采购数量*2%

重卡产品配件采购量标准：整车 FOB价格*采购数量*4%

3.10 Spare parts minimum purchasing requirement: To assure our local service responsiveness, all

distributor must purchase appropriate amount of spare part in order to benefit from warranty cost

reimbursement policy and all terms of valid service commercial policy issued by Truck sales

division of Foton Overseas Enterprise:

Criterion of the amount of spare part purchasing for light duty truck:

CBU FOB price* quantity*2%

Criterion of the amount of spare part purchasing for Heavy duty truck:

CBU FOB price* quantity*4%

3.11 经销商在签订服务协议之后并履行规定条款的前提下，可享受 1年两次的免费 DHL紧急

配件服务，每次提报的品种不得超过 20种，总数量不得超过 50件。

3.11 If distributor’s signed up the after-sales service agreement and fulfilled all stipulated clauses

according the service policy, every distributor is entitled to raise twice free urgent spare part DHL

express requirement pre year. The total varieties in each application can not be more than 20

categories, and the total quantity can not be more than 50 items.

4、用户责任

4. User Responsibilities 4.1 用户负责按照福田汽车质保手册规定使用与保养汽车。

4.1 User is responsible for operating and vehicle maintenance according to Foton vehicle

maintenance regulation which is stipulated in 《Warranty Maintenance Manual》.

4.2 用户负责提供所有执行的保养的证据，例如《质保手册》、购车发票（或购车发票复印件）。

4.2 User is responsible for providing all proof of implemented maintenance, such as 《Warranty

Maintenance Manual》, vehicle purchasing invoice (or copy).

5、限定条件

5. Limitations

5.1 质保凭证上汽车型号、发动机型号、底盘号、发动机号与实物不相符或涂改者，不予质

保。

5.1 Vehicle which is observed with discrepant or changed VIN, engine number, chassis number as

shown on the《Warranty Maintenance Manual》, shall not be warranted.

5.2未按汽车使用说明书中所规定的方法操作、使用超过福田公司技术文件中所规定的限度及

标准(最大载重量、发动机超负荷及其它因素)而导致的任何损伤，如超载、超速、轮胎气压

不符合规定值、不规范操作等引起的损坏件，不予质保。

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5.2 Any damages caused by not operating vehicle according to operation manual, or exceeding

regulated standard or limitation which are stated in the Foton technical documents (e.g. overloading,

over-speeding, abnormal tire pressure, improper operation and so on) are not covered by warranty.

5.3未按照福田公司规定进行定期维护保养，或使用非福田公司准许(或推荐)的润滑油、润滑

脂、制动液、冷却液所造成的损坏，不予质保。

5.3 Damages caused by not carrying scheduled maintenance as maintenance regulation, or using

unpermitted Lubricating oil, Grease brake fluid or Coolant, are not covered by warranty.

5.4未经福田公司准许，自行对最终装配的车辆进行改装（如换用不同规格型号的轮胎、换用

不同型号和生产厂家的发动机、车架上焊接零部件等）、加装（如添加钢板弹簧片数、更换加

厚的钢板弹簧、用电设备等），包括对车身、底盘或零件的变更以及由此引起的车辆损坏或失

效，不予质保；此外，当里程计未接，或故意更改读数使里程数不能确定时，车辆的维修就

不包括在质量质保范围内。

5.4 Damages and failures due to Vehicle refit without of Foton’s approval (e.g. Changing to

different tire model, engine and welded-part etc.) or installing (e.g. Adding leaves, changing to

thicker leaf springs or installing the electro-equipment and so on), including changing body, chassis

or spare parts are not included in warranty. Furthermore, not connecting odometer wire or changing

the mileage reading on purpose, the vehicles are not covered by warranty.

5.5使用福田汽车(底盘)的改装车，改装单位生产部分，及因改装缺陷导致的故障福田公司不

负责质保，其质保服务由改装单位自行负责。

5.5 Components produced by refitting plants or failures caused by the defect of refitting based on

Foton vehicles(chassis) are not covered by warranty, such related service shall be carried by

refitted-vehicle plants.

5.6车辆出现故障不及时排除而强制行驶引起的继发性故障及损坏的零部件，或肇事损失的零

部件及其间接损失，不在质保范围。

5.6 Consequent failures and damaged spare parts caused by not resolving the problem in time but

compulsive operation, or parts loss and indirect loss by causing trouble are not covered by warranty.

5.7维修车辆时，装用非福田品牌配件或使用未经福田国际贸易有限公司卡车销售公司认可的

配件而导致损坏的零部件，不予质保。

5.7 During vehicle service, any damage caused by installing Non-Foton parts or parts uncertified by

Truck sales division of Foton Overseas Enterprise are not covered by warranty.

5.8汽车肇事后，未经福田公司认证质量责任客户单方处理的车辆，不在质保范围。

5.8 After accident, damaged vehicle which if be unilaterally disposed by client without pursuing

obligation verification by Foton, is not covered by warranty.

5.9 超过质保期限和质保行驶里程的零部件（两者其中一项超过期限规定即为超过质保期。

比如奥铃轻卡系列产品发动机缸体质保期为 24个月、10万公里，若客户购车时间在 24个月

内，而车辆累计行驶里程已达到 100001公里或以上，则超过了质保期；同理，若客户购车时

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间超过了 24个月，即使车辆累计行驶里程小于或等于 100000公里，也超过了质保期），不予

质保。

5.9 Parts that exceed the warranty term or mileage (the warranty limit is deemed as expired when

either one condition occurs. For example, warranty period for the engine cylinder block of OLLIN

series light truck is 24 months or 100000km. If the purchasing date is still within 24 months, while

the total driving mileage is over 100001km or above, then the warranty is expired; in the same way,

if the purchasing date was on 24 months ago, while the total driving mileage is less than or equal to

100000 km, the warranty is also deemed as out of warranty coverage).

5.10 任何不可避免的自然灾害、火灾、撞车、偷盗所导致的损伤以及由此引起的二次损伤，

或任何由于烟尘、化学试剂、海水、海风、盐类或其它类似原因导致的损伤，不在质保范围。

5.10 Any damage or consequent damage caused by unavoidable natural disaster, fire, vehicle

crashing, stolen is not covered by warranty. Any damage caused by smoke, chemistry regent,

seawater, sea breeze, salt and other similar causes is neither covered by warranty.

5.11在恶劣的自然环境(如：低于-20℃或高于 40℃)下未采取正当的维护措施所导致的任何损

伤，不在质保范围。

5.11 Any damage caused by not taking proper maintenance under poor environment (e.g. lower than

-20℃or higher than 40℃) is not covered by warranty.

5.12 任何由于时间因素所致的损伤(喷漆表面和电镀的自然退化、表面剥落和其它劣化)，不

予质保。

5.12 Any damnification due to time factors (natural degeneration of painting on the surface and

electrophoresis，flaking and other degeneration )is not covered by warranty.

5.13由于正常自然磨损引起的零部件消耗不予质保服务。

5.13 Spare parts worn due to natural consumption are not covered by warranty.

5.14由于发动机吸入水份或进水造成的故障，不予质保服务。

5.14 Failures caused by engine sucking water or water moving in it are not covered by warranty.

5.15不影响性能的感觉问题(凡属不影响产品质量、功能或性能的不良感觉)，不予以质保。

5.15 The feeling problems which do not affect the vehicle performance (which is not one of the bad

feelings that affect the quality, function or performance) is not included in warranty service.

5.16随车工具、附件及有关技术服务文件丢失，不在保修服务范围内。

5.16 Losing vehicle tools, accessories or others technique documents are not included in warranty

service.

Ⅱ 费用补偿政策

Ⅱ Cost Reimbursement Policy

1. 福田康明斯发动机海外保修费用索赔流程

1. Foton-Cummins Engine warranty claim process

福田康明斯发动机海外质保索赔由康明斯当地机构负责，相关事宜可直接联系康明斯当地分

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销商，福田可给予联系支持。

Based on prescription of the joint venture contract of Beijing FOTON Cummins Engine Co.,

Ltd.(BFCEC) that warranty claim of the joint venture products shall be carried out through

Cummins global distribution channels. Foton assist distributors to build up liaison with local

Cummins distribution.

2整车保修费用

2 CBU Warranty Expense

2.1 质保费构成

2.1 Composition of Warranty Cost

2.1.1 质保费用 = 零件费（FOB价）+ 零件管理费 + 维修工时费

2.1.1 Warranty Fee= Parts (FOB price) cost + Parts Management Cost + Labor Cost

2.1.2零件管理费=零件海运费 + 零件各类杂费 + 进口税

2.1.2 Parts Management Cost = Sea Freight Fee + Part Handling Fee + Import Tax

零件费：零件费根据服务协议签订的当期价格计算。

Parts Cost：Parts cost is calculated by the price of the service agreement signing date.

零件管理费仅以零件 FOB价的议定百分比计算; 具体标准见服务协议

Part Management Fee is only calculated by negotiated percentage of part’s FOB price; standard

shall be referred to service agreement.

2.1.3维修工时费 = 工时定额 ×工时单价

2.1.3 Labor Charge= Standard Time × Labor Rate

2.2工时定额按福田国际贸易有限公司卡车销售公司颁发的 2011版《维修工时定额标准》执

行。

2.2 Implement labor time according to Repairing Labor Time Standard, 2011 version issued by

Service department in Truck sales division of Foton Overseas Enterprise.

2.3基础工时单价标准见服务协议。

2.3 The basic labor rate shall be referred to service agreement.

2.4保修费用的兑现方式和周期

2.4 Cashing methods and periods of the fees

2.4.1兑现方式：T／T

2.4.1 Settlement：T／T

2.4.2 保修费用的兑现周期

2.4.2 Periods of the fees

序号

No.

费用项目

Fees

兑现周期

Settlement Periods

1 保修费用审核

Approval of Warranty Claim

1个月

1 months

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2 保修费用支付

Warranty Claim Cashing

3个月

3 months

以上费用北京福田国际贸易有限公司将以书面形式通知经销商，经销商应按所通知金额

开具商业发票。北京福田国际贸易有限公司卡车销售公司收到发票正本后予以兑现。

A paper notification will be delivered to the service centers or agents by Service department in

Truck sales division of Foton Overseas Enterprise regarding these fees. The service centers (or

Agents) should make out the invoices for the notified amount. The money will be cashed in after the

invoices are received by Truck sales division of Foton Overseas Enterprise.

Ⅲ 故障件处理

Ⅲ Process of failure parts 3.1 故障件由服务中心（或代理商）保存六个月，经北京福田国际贸易有限公司卡车销售公

司鉴定确认后，可作报废处理，残值归服务中心所有。

3.1 The service center (or Dealers) should keep the failure parts for 6 months. The failure parts shall

be discarded as useless after the troubleshooting and confirmation from Truck sales division of

Foton Overseas Enterprise and the service centers possess the failure parts.

3.2 故障件验收依据为《月度质量信息报表》。

3.2 The reference of the check and acceptance of the failure parts are “Product Quality Warranty

Technology Appraisal Form”.

Ⅳ 附则 Ⅳ Supplementary articles 1．本政策的解释权归北京福田国际贸易有限公司卡车销售公司。

1. The ultimate power of interpretation belongs to Truck sales division of Foton Overseas Enterprise. 2．本政策自 2011年 1月 1日起实施，原政策同时废止。

2. This policy is valid from Jan. 1st 2011 and the former policy is abolished at the same time.

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