Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged...
-
Upload
marjory-mcdowell -
Category
Documents
-
view
214 -
download
0
Transcript of Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged...
![Page 1: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/1.jpg)
Over, Short and Damaged Data to Manage Unsaleables
Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process
controls and data analysis. Learn how Heinz is using data to make changes within their supply chain to be
more efficient in the future.
![Page 2: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/2.jpg)
Heinz MUDA Reduction Road Map
• Unsaleables management 2004
– Reclaim
– Swell Allowances
– Markdown Program
– Liquidation
• Added internal waste streams in 2007
– Disposals, Raw Material and Finished Goods
– Warehouse Damage and Cycle Count Adjustments
• Final piece of puzzle: OS&D program 2009
– Delivery exceptions
– Customer convenience returns
![Page 3: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/3.jpg)
3rd Party Selection Criteria
• Industry ranking
• OS&D experience
• Carrier network range
• Infrastructure, systems and processes
• Value
• Professionalism and Credibility
• Internal efficiencies
• Adaptability
![Page 4: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/4.jpg)
C.H. Robinson Overview
• More than 36,000 active customers
• Over 9.2 Million shipments handled annually
• More than 1 million shipments annually in the Food & Beverage Industry
• Grocery Manufacturer Member
• Executive member of key Food & Beverage associations/organizations
– Produce Marketing Association - Center for Produce Safety
– Food Marketers (FMI) - Produce for Better Health
– Food Shipper Association - United Fresh
– Sustainable Food Lab
![Page 5: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/5.jpg)
Solution Heinz was Seeking
Event Coordination
• Immediate and consistent control of order exceptions
• Synchronized communication to all pertinent parties
• Visibility to all exceptions and resulting disposition
• Single chain of control for food products
Measurement & Improvement
• Metrics for logistic related delivery exceptions
• Reduced cycle return times
• Gathering and reporting program compliance
• Assistance in gaining measurable order fill rates
![Page 6: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/6.jpg)
Road Map
• Development and optimization of practical disposition rules
and thresholds based on item value
• Centralized communication platform established
• Return processes to deliver lowest cost scenario and cycle
time goals
• External education of carriers
• Internal education of Heinz Customer Service, Customer
Accounting, and Supply Chain teams
• Baseline reporting suite developed
• Continuous review of data to drive efficiency at both DC and
customer facilities.
![Page 7: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/7.jpg)
OS&D Best Practices
• Consistent processes
• Reduction in transportation accessorial charges
• Immediate visibility to OS&D events
• Centralized web interface
• OS&D trend reporting drives:
– Distribution center accuracy
– SKU/packaging awareness
– Carrier compliance
– Consistent delivery exception execution
![Page 8: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/8.jpg)
How Heinz Obtains Data
• On-going exchange of item information
• Detailed tickets are input by CHR Customer Service
• OS&D events are communicated via email
• Ad-Hoc and Automated reports sent on regular schedule
• Perpetual data availability
• Systems compatibility
![Page 9: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/9.jpg)
How Heinz Utilizes the Data
• Benchmark OS&D occurrence rates by location
• Returns by event type
• Return transportation expense tracking
• Foodservice channel
• Low reclaim items
• Determining customer behavior
• Evaluating packaging and/or product alternatives
• Common denominators
![Page 10: Over, Short and Damaged Data to Manage Unsaleables Understanding a structured Over, Short & Damaged (OS&D) program can drive value though process controls.](https://reader036.fdocuments.us/reader036/viewer/2022082712/56649e565503460f94b4dbd8/html5/thumbnails/10.jpg)
Questions