OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone....

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Transcript of OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone....

Page 1: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.
Page 2: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

OVER 70%of all ER, urgent care, and doctor

office visits can be safely handled over the

phone.-Wellness Council of America

Did you know?

Physician Access

Page 3: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

The most innovative & comprehensive healthcare solution on the market today!

PersonalizedProactive Wellness Program

Prescription Drug Pricing Comparison Search Tool

24/7 Physician Access

AnywhereAnytime

Page 4: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

24/7access to doctors

Licensed and reside in the US

All Board Certified Licensed

Physicians

Available by phone, video, or email

Diagnose, prescribe, inform

Service available in 49 states (exception

Idaho)

Largest Telehealth network in the

country

Physician Access

Page 5: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Top 9 Reasons We Visit the Emergency Room

Allergies

Bronchit

is

Earache

healthiestyou doctors address the most common visits

and many more…

Physician Access

Sore Throat

Pink Eye

Sinusitis

Strep Throat

Upper Respiratory

Infections

Urinary Tract Infections

Page 6: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Telehealth vs. Office Visit

8,000 patients

Source: Journal of American Medical Association, Vol 173 No. 1

“…telehealth did not have higher rates of misdiagnosis or treatment failure.”

Telehealth market expected to

double by

2016

Physician Access

Page 7: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Call healthiestyou or schedule your

appointment onlineProvide medical history

Call is scheduled withappropriate doctor

Doctor reviews online patient

history and calls the member

If prescription is required, sent via

Escript to member’s choice of pharmacy

Doctor updates EMR with

consultation notes

Member receives follow-up survey

The Member Experience

Physician Access

Page 8: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

AVERAGE CALL BACK TIME

from a doctor• 30% under 2

minutes• Guaranteed under 3

hours• 11

minutes

Physician Access

Page 9: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Our Health Management Platform

Designed by Dr. Kelly Traver, world-renowned physician and wellness expert

Leverages more than eight years of research and real life experiences of 10,000 patients

Personalized, smarter-with-use, online health programs that empowers people to achieve the health and happiness they deserve.

Taps into up-to-date brain and behavior science on 12 major brain principles

Dr. Kelly Traver is a Stanford educated physician and former Global Medical Director for Google Worldwide. She is also the author of the HealthiestYou 12 Week Program, available everywhere books are sold.

Page 10: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Personalized Health Mgmt

1 Online

Mobile App2

Book by Dr. Kelly Traver

3

Health Management Program

How do you access the awesomeness?

Page 11: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Health Management Member ExperienceVirtual Coach:

Delivers personalized feedback based on actual

behaviors (1800-rule engine)

Personalization:Behavioral questions enable

better customization of program based on real user

data

Weekly Action Plan:

Customized to meet specific needs/goals

Points for Rewards:Incentivizes users

Social Media Tools:Harnesses the power of

crowd sourcing, collaboration, and mutual

support

Activity Log:Enables users to input and

track their cumulative progress

Personal Library:Updated in real time with

appropriate lessons, exercises, etc.

Videos for this Week’s Lessons:Engages users, better results with targeted

video

Page 12: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Save up to 85% on medication!

Prescription Drug Price Comparison Tool

Beats co-pays 7 out of 10 times!

Page 13: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Prescription Drug Comparison Tool

Notice any difference?

$16.00$73.47

vs.

…we sure do!

}

Page 14: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

The Member Experience

Team Member: " I wanted to thank you for implementing this program!  As you know , my daughter came home sick yesterday. This morning she was still not feeling well complaining of a cough, sore throat and stuffy nose. Nothing traumatic but something to address. With a busy work day ahead...I was able to get her evaluated without missing a beat with my work obligations. I was able to get her lunch and drop her off to my back up person on my way to my meeting. As a single   parent, this program saved me from having to take a 1/2 of a day off from work and allowed me to balance my life as a parent and as an employee. Kudos to the G&A family!”Team Member: 

"After being sick for several weeks, one doctor's office visit and several follow up calls with my primary care physician, I decided to contact Healthiest You to get some relief for continued problems with allergy issues. 

I was pleasantly surprised at how quick and easy the enrollment process was followed by an immediate call from a doctor that I was able to select from many choices.  I only had about a 40 minute window in my day and didn't think it was possible to talk with a doctor so quickly.  I was on the phone with the doctor for 6 minutes and was able to pick up my prescription on the way home from work.  I only invested about 15 minutes and didn't even have to leave the office.  

Awesome new benefit!”

Raving Fans

We have stacks upon stacks of these…

Page 15: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Our members UTILIZE way

more!

2%Competitor Avg.

Competitor Avg.

*Percentages based on annual utilization.

39.75%

Page 16: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

HealthiestYou changes the delivery of care, which changes the benefit plan

design, which allows…

Benefit Plan Design

Reduced Medical Spend Increased Employee

Benefits Flexibility on Benefit

Selection= The Future of Benefit Plan Design!

Page 17: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Benefit Plan Design

1. Start with HealthiestYouOver 70% of ER, Urgent Care,

and Doctor Office Visits can be handled safely and effectively over the phone.

24/7 Access to Physician Network.

No Consult Fees! Wellness and Sick Care ProgramPrescription Savings up to 85%.2. Major MedicalHMO, PPO, High Deductible,

HSA, Self Insured

3. Supplemental MedicalMedical Bridge/Gap Plan,

Critical Care, Cancer, Accident

4. AncillaryDental, Vision, EAP,

Chiropractic, ID Theft5. Financial

Life, Disability, IRA, 401K

70%+

30%

Page 18: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Why Industry Leading Engagement & Utilization

• 24/7/365 Physician Access• No Consultation Fees• Personalized Health Management • Prescription Drug Price

Comparison Tool• Benefit Plan Design• Member Friendly Portal

• Comprehensive Employee Communication

• Support from HY Team• Monthly Newsletter to Group

Admin

*Benefit plan design can play a critical role in driving utilization

Page 19: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

HY Marketing Fun = Utilization = Savings For All

Custom Monthly Newsletters Proactive Health Awareness Educational Videos by Dr. Kelly Digital Product Video Breakroom Posters, Stickers,

Magnets Geo-Location Notification

Page 20: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Client Case Study

June 2012-May 2013

Page 21: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Truth in NumbersHealthiest You Case Study Healthiest

YouHY Competitor

Number of employees 2200 2200

Membership fee $10 pepm $4 pepm

Annual cost for program $264,000 $105,600

# Annual doctor consultations 1071 44

Utilization percent 44.5% 2%

Claim redirection savings ($200 per visit)

$214,000 $8,800

Effective cost $50,000 $96,800

Annual broker commission $39,600 $15,840

Page 22: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

1 Instantly Create

Proposals

Work from Anywhere

Stay in the Know

Real Time Dashboard

2

Our Supercharged Partner Portal

Automated Tasks

Marketing Help

Social Sharing

Beautiful Emails

Become a Telehealth SUPERHERO

today!

Page 23: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.
Page 24: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

1 Group Application

Form of Payment – ACH, CC, or Check

Group Census

2

3

- Enrollment -

Page 25: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

Industry-First Revolutionary Tools

Page 26: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

1 Use the service – have your own membership

Sign up for Partner Portal and get contracted

Use our support team to help close your first group- www.hypartner.com

2

3

- Getting Started -

Page 27: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

It’s all about creating a path to better health, and we’re excited to

lead the way.

Page 28: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

97%of members will use the service again.

(68% national average satisfaction

rating with in-person doctor visit)

Survey Saaays…

93%of members had issues resolved

with healthiestyou

95%of members would recommend

healthiestyou

50%of telephone consultations resulted in

an employee not leaving work for care

95%of members showed improved nutrition

74%of members relieved stress levels

And the

Page 29: OVER 70% of all ER, urgent care, and doctor office visits can be safely handled over the phone. -Wellness Council of America Did you know? Physician Access.

The Healthiest of Reminders… healthiestyou is not health insurance and we encourage all members to

maintain adequate insurance from a responsible provider. healthiestyou is designed to complement, and not replace, the care you

receive from your primary care physician. healthiestyou physicians are an independent network of doctors who

advise, diagnose, and prescribe at their own discretion. healthiestyou physicians provide cross coverage and operate subject to

state regulations. Physicians in the independent network do not prescribe DEA controlled

substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.

healthiestyou does not guarantee that a prescription will be written. Prescriptions by phone are not available in Idaho.