Over 5,200 people have downloaded the Close Call app

Read this hints and tips pack to get the most out of the app and help the Close Call Centre- saving you time a well

Top tip number 1

Add a description to your Close Call report:“Gate broken, the siding pin that holds back the gates are missing on one and bent so it won't work, this results in the gates not being able to held back when open. This presents a hazard when using the gates with striking vehicles or staff. The gate is located at the tank house access.”

“Rotten floor panel. needs replacing. put temp repair down by placing ply wood over it. ECM 1 4m73ch in wood green relay room.”

Good description with clear explanation

Good description with clear explanation and location information

Adding additional location details in the description field e.g. On Track, Off Track, ELR, DU info helps the Close Call team to locate the Close Call faster and easier

Top tip number 2

Add a good photo to your Close Call report:

Photos with explanations and annotations of the close call help the centre understand what has happened. Ensure you also show how the close call has been fixed- if at all. Altogether this will mean the right people are called to fix the close call

Photos should be clear with descriptions and annotations. You are acting as the eyes of the Close Call centre. The more information you can provide the better!

Top tip number 3

Add location and GPS coordinates:

Adding your location will ensure the site of the Close Call is known and can be fixed quickly and efficiently.

The app should automatically provide GPS coordinates. If it doesn’t please make sure you add it by ensuring your Location settings are turned on your iDevice or by using the Where Am I? app. If this doesn’t work ELR, DU information will also help.