Outsourcing - madeinasia.hk Bastjaens... · © Cathay Pacific Airways Limited and its subsidiaries...
Transcript of Outsourcing - madeinasia.hk Bastjaens... · © Cathay Pacific Airways Limited and its subsidiaries...
Confidential and Proprietary Information
© Cathay Pacific Airways Limited and its subsidiaries
Why we should rely on those who know best to deliver more value
Outsourcing
Pierre Bastjaens
Head of Services & Operations Procurement
16 March 2017
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© Cathay Pacific Airways Limited and its subsidiaries
Business objectives
• Cost optimisation
• Efficiency gains
• Innovation
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© Cathay Pacific Airways Limited and its subsidiaries
The right partner
• Major player
• Scale and strong financials
• Solid track record
• Strong innovation capabilities
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© Cathay Pacific Airways Limited and its subsidiaries
The process
• Business requirements definition
• Risk analysis
• Contractual framework
• Financial modelling
• RFP
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© Cathay Pacific Airways Limited and its subsidiaries
The challenges
• Specifying precisely what was required
• Defining clear and realistic service levels
• Working out the baseline cost
• Resistance to change
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© Cathay Pacific Airways Limited and its subsidiaries
Progress
• Typical teething issues have been overcome
• Resistance to change has disappeared
• Value is coming to the business
Outsourcing was the right decision!
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© Cathay Pacific Airways Limited and its subsidiaries
Procurement’s value
• Work closely with the business
• Challenge the requirements
• Robust and flexible contract
• A well balanced deal
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© Cathay Pacific Airways Limited and its subsidiaries
Take-aways
• You should focus on what you do best
• Outsourcing = competitive advantage
• Outsourcing should be on your radar
“If you deprive yourself of outsourcing and your competitors do not, you’re
putting yourself out of business”