Outsourced Workers: Why Managing Your Non-Strategic Workforce Should Matter

HR.com Webcast

Outsourced Workers:Why Managing Your Non-Strategic Workforce Should Matter to You

Presenters:

Teresa MooreSenior Product Manager

July 19, 2012

April 10, 2023Beeline.com Confidential & Proprietary 2

Outsourced Workers - Agenda

• Where Do They Fit?• Who are Outsourced Workers?• Common Terminology• Market Problems• Current Trends• Supporting Materials

Where Do They Fit?


Outsourced Workers – Where Do They Fit?


What’s the Difference?

Professional Staffing

Temporary Staffing

Services Procurement

Outsourced Workers

• Resource augments current staff (for example, PM/IT resource)

• High value added• Adds capacity / increases

flexibility and scalability• Immediate cost savings

opportunity• Typical implementation

focuses on IT Contractors first due to large volume

• Repeatable hiring process

• Compensated hourly, usually to a rate card

• Managed by Organization• Individual resources

• Commoditized skills• Task oriented/lower value• Adds capacity/increases

flexibility• Highly repeatable hiring

process• Compensated hourly• Managed by Organization• Supplier executes per

internal requirements• Individual resources

• Specialized skills not inherent to current staff

• Want to develop knowledge

• Typically brings expertise measured on delivery

• Compensated based on competitive bid of deliverables or SOW outcome

• Complex contracts deliverables

• Milestone-based work with awards/penalties associated 1 to many resources

• Longer duration contracts that don’t change often

• Not core business function

• Supplier manages to internal requirements/SLAs

• Open-ended employment relations with the supplier

• 1 to many resources

Who Are Outsourced Workers?


Outsourced Workers – Who Are They?

Service workers contracted through a supplier, or recruitment company, who have been hired to perform a specific function outside of your organization’s core business.


A Few Examples…


Poll

Does your organization have a process in place to manage your Outsourced Workers today?

- Yes

- Somewhat

- No

- Not Sure

Common Terminology


A Little Bit of Everything…

VMS

Lite

Resource Management

Access Only WorkersOutsourced Workers

Managed Service WorkersThird-Party Workers

Market Problems


What We’re Hearing…


Can You Answer?

• Does your organization have a simple, consistent, and streamlined way of tracking service workers (i.e. janitors, landscapers, security guards, etc.)?

• If asked today to provide a list of all non-employees, could you provide it?

• Does your organization have a consistent on/off boarding and background process for service workers?

• Are you confident all service workers are compliant with organizational policies?

• Are your service workers validated regularly to ensure they are not maintaining badge and network access longer than necessary?


Could You Answer?


Poll

What is your main driver to implement a solution for Outsourced Workers?

- Visibility

- Operational Efficiency

- Compliance

- Quality

- Not Sure

Current Trends


What is the Contingent Workforce?

The Contingent Workforce is trending upwards

• Any one or group providing service at your company that is not employed by your organization


Contingent Labor – Growth Outlook

• Contingent workers - such as temporary employees, project consultants, contractors, seasonal workers, freelancers, and other non-core employees - now represent 30% of the entire U.S. labor force. …predicted to quadruple over the next 10 years. (Advisory Council, U.S. Department of Labor)

• MIT Sloan Study predicted 50% of the workforce would be contingent by 2015; leading case study software company reached it several years ago…the study was started in 1994.

• Littler/Mendelson predicted 50% of post recession hiring will be contingent workers

• According to the U.S. Bureau of Labor Statistics, the temporary help services industry added nearly half a million workers and accounted for 91% of total nonfarm job growth from June 2009 through June 2011. (American Staffing Association)

The staffing industry generated approximately $97.1 billion in sales in 2010: $87.4 billion from temporary and contract staffing and $9.7 billion in search and permanent placement services.


2011 Steep Trend Upward

• 65% ClientsExpanding Program to Track and Manage

Outsourced Workers through Beeline’s VMS

• More Than 250,000Outsourced Workers Being Tracked

through Beeline’s VMS


Recent Case Studies

• Major Financial Institution

• Fortune 50 Company

• AOL

Recent audits are showing the risk trending upwards

Organizational Benefits


Poll

Is your organization currently building a business case to support an Outsourced Workers solution?

- Yes, we are currently trying to implement a solution

- We are 3-6 months out from implementing a solution

- We are 6 months+ out from implementing a solution

- I do not know


Reasons to Manage Your Non-Strategic Workforce

Visibility



Compliance



Quality



Operational Efficiency

Supporting Materials


Outsourced Workers Whitepaper

www.beeline.com/thought-leadership/whitepapers/align-outsourced-workers

http://www.beeline.com/thought-leadership/whitepapers/align-outsourced-workers




Upcoming Webinars

www.beeline.com/landing/webcasts

• Outsourced Workers: Building a Business Case for Managing Your Non-Strategic Workforce

• Getting the Most Out of Your Flexible Workforce with Services Procurement

http://www.beeline.com/landing/webcasts

http://www.beeline.com/landing/webcasts


Outsourced Workers - Summary

• Where Do They Fit?

• Who are Outsourced Workers?

• Common Terminology

• Market Problems

• Current Trends

• Organizational Benefits

• Supporting Materials


Questions & Answers

Outsourced Workers: Why Managing Your Non-Strategic Workforce Should Matter

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Transcript of Outsourced Workers: Why Managing Your Non-Strategic Workforce Should Matter