Outsourced Call Center
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BPO: Business Process Outsourcing
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Transcript of Outsourced Call Center
![Page 1: Outsourced Call Center](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce332abb61ebf14c8b45b9/html5/thumbnails/1.jpg)
BPO: Business Process Outsourcing
![Page 3: Outsourced Call Center](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce332abb61ebf14c8b45b9/html5/thumbnails/3.jpg)
History of BPO
• World War II
– Increased international trade
• 1960s – 1980s
– Importing turns to outsourcing
• 1990s – Present
– Services now outsourced
– BPO begins
![Page 4: Outsourced Call Center](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce332abb61ebf14c8b45b9/html5/thumbnails/4.jpg)
HP Goes The Distance For P&G
• Corporate Culture & Brand
• Finance and Accounting
• Bangalore & Mumbai, India
• Global Customers w/ Local
Support
• Core Competencies cut
Defects
![Page 5: Outsourced Call Center](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce332abb61ebf14c8b45b9/html5/thumbnails/5.jpg)
THANKS