OUTLINE

• Introduction

• Awards managed by KACE

• Award Categories

• Number of Participating Organizations

• Assessment Methodology

• Award Impact

Introduction

• King Abdullah II Center for Excellence was founded in January 2006 by the Royal Decree

• National Distinctive Referential Host for all excellence awards

• His Royal Highness Prince Faisal Bin Al-Hussein is the Chairman of the Board of Trustees, under which the Center is managed and supervised.

Our Vision

“To be the primary catalyst in developing a more consistently competitive Jordan”

Our Mission

“To become the national reference for quality and excellence among public,

private, business associations, educational service providers and non-governmental institutions, measuring their ability and

efficacy in serving their individual stakeholders and their contribution in

raising the competitiveness of the Jordanian economy”

Awards managed by KACE www.kace.jo

• “King Abdullah II Award for Excellence in Government Performance and Transparency” www.kaa.jo

• “King Abdullah II Award for Excellence” for Private Sector www.kaaps.jo

• “King Abdullah II Award for Excellence” for Business Associations: phase I Mark of “Best Practice” www.associationsaward-jo.com

Levels of the Award

Excellence Pyramid

His Majesty's Vision

“My government will continue to restructure its administration, modernize it, eliminate

bureaucracy, modernize and ease procedures, and work for an institutional attitude where team spirit prevails, allowing capable citizens a chance as well as loyal administrative leadership that are

capable and creative.”

King Abdullah II

First Address to the Parliament in November 1999

Categories of King Abdullah II Award for Excellence in Government Performance and Transparency

The Award is granted to one or more winners in each of the following categories:

• Best Ministry • Best Public Institution / Department• Best Accomplishment • Best Ministry / Public Institution Participating for

the First Time • Distinguished Government Employee • Any other category the Board may assign such as

the Comprehensive Distinguished Performance.

Participating in the Award

• Obligatory for all ministries and public institutions.

• Every ministry and institution should nominate one employee for each of the Distinguished Government Employee Award categories

Number of Participating Organizations in the Award

Cycle MinistriesPublic

InstitutionsTotal/Cycle

First 2002-2003 - 20 20

Second 2004-2005 6 27 33

Third 2006-2007 11 41 52

Assessment Methodology

The final score for each ministry / institution depends on four integrated components, which are:

• 60% for the Assessment Process findings.

• 15% for the Mystery Shopper findings.

• 15% for the Customer Satisfaction findings.

• 10% for Employee Satisfaction findings.

Award Impact

Impact Percentage

Item 75-100% 74-50% 50-100%

Facilitating Services offered to Customers

.41 .57 .98

Decreasing Service Delivery Time .30 .62 .92

Increasing Services Quality .38 .51 .89

Increasing Customer Satisfaction .42 .53 .95

Increasing Employees Satisfaction .41 .35 .76

Thank you