OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM) 25/11/11 KATE MARTIN & IAIN NEILL.
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Transcript of OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM) 25/11/11 KATE MARTIN & IAIN NEILL.
![Page 1: OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM) 25/11/11 KATE MARTIN & IAIN NEILL.](https://reader036.fdocuments.us/reader036/viewer/2022062515/56649cb05503460f94974e19/html5/thumbnails/1.jpg)
OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM)25/11/11KATE MARTIN & IAIN NEILL
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Overview• MACS Services•Journey to outcomes work•Developing Outcomes• SPIN•Benefits•Learning
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Developing Outcomes•Clarity of aims and objectives• Linking aims to outcomes• Key Performance Indicators • Outcomes to Supporting People• Introduction of Outcome Star
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Monitoring Outcomes• Development of the SPIN database• Reporting Hard outcomes•Soft Outcomes reporting via the Outcome Star
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Outcomes
Five high level indicators:•Achieve Economic Wellbeing•Enjoy and Achieve•Be healthy•Stay safe•Positive contribution
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Database Development•Selecting your basket of indicators
See exercise in pack
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SPIN DEMO
• Hard Outcome reports• Distance travelled•Statistics•Funder reports•Journey Outcome Graphs
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Outcome Star
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Outcome Star
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Benefits for Young People
•Visual tool•Improved monitoring of service•Tailored support to suit specific individual needs•Analysis enables change of interventions
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Benefits for Staff•Reduction / change of administration•Framework for learning and development•Clearly demonstrates achievements•Motivational•Improves clarity / purpose of work
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Benefits for Organisation•Evidences performance for future contracts•Provides clear statistical analysis•Improved I.T. systems•Highlights improvements for the future and gaps in provision•Benchmarks our work •Introduction of Balanced Scorecard
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Lessons Learnt •The development of the IT system more complicated than we thought•Initial input of data – underestimation of time.•Staff consultation – balancing work and new system.• To develop a small focus group of staff to meet and feedback learning
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Lessons Learnt •Time required to manage outcomes•Inputs to system need to be closely monitored •Interpretation of questions•Confusion over distanced travelled models
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Useful websites:www.homelessoutcomes.org.uk www.outcomesstarsystem.org.uk If you would like to demo our SPIN system which monitors hard outcomes you can email [email protected]
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Contact Details
MACS Supporting Young People4 Lower Crescent BelfastTel: 02890 313163E-mail: [email protected]