Our vision, values, strategy and objectives March 2018

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UCLH vision

We are committed to delivering top-quality patient care, excellent education and world class research

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Our values are: safety, kindness, teamwork and improving

UCLH values

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UCLH strategy

Specialist careInvesting in our specialist services we will ensure world class provision for our patients

Expand research We will work more closely with UCL (University College London) and other academic partners, becoming a research hospital where research is embedded across all services

Operational excellenceWe will optimise our operational processes, supported by new technology and electronic health records, separating acute and elec-tive streams where possible

Local careWorking with partners we will improve the health of our local population

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Provide the highest quality care within our resources and increase focus on safety

Six objectives and priorities to achieve them

• We will standardise care by driving up adherence to standards and guidelines with the support of Electronic Health Record System (EHRS), designing safety mechanisms into the system.

• We will improve patient experience and improve patient involvement in their care.

• We will continue to work towards reducing avoidable harm through our agreed priorities.

• We will expect innovation in practice to improve services we provide to patients.

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Become a world class academic research hospital embedding research throughout the organisation and all disciplines

• We will invest and grow services that align with UCL research expertise.

• Our research focus will include urban health and the health needs of our local population including being part of the North London Partners in Health and Care’s* health information exchange.

• We will use EHRS informatics data to enable more research opportunities.

• The way we select new consultants will reflect the priority we place on patient care and research.

• We will support junior staff to engage in research, and encourage non-medical disciplines to combine clinical work with research.

• We will strive to align and bring together medical and academic leadership at all levels in our organisation.

• We will offer all our patients the opportunity to be part of appropriate trials.

*Our Sustainability and Transformation Partnership in North Central London

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• We will work closely with providers, clinical commissioning groups and local authorities through North London Partners in Health and Care and beyond.

• We will continue to develop our partnership with Whittington Health as part of our work to improve care for local patients.

• We will work with GP Federations and our community providers to support population health and prevention work; reduce emergency attendances and admissions; as well as ensure a joined up and integrated approach to out-of-hospital-care and speed up appropriate discharges.

• We will innovate and advance specialist health and care developing regional and national services, where appropriate working with our specialist partners in UCLPartners and beyond (e.g. Mount Vernon Cancer Centre, Great Ormond Street Hospital for Children NHS Foundation Trust, Moorfields Eye Hospital NHS Foundation Trust).

Improve patient pathways through innovation and collaboration with partners

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• We will attract and retain the right staff, being an inclusive employer of choice by focussing on the experience of our staff.

• We will demonstrate the right leadership, developing leaders who achieve great outcomes through collaboration.

• We will invest in the right capabilities, stimulating talent, and ensuring learning and development is available for all to build clinical, administrative managerial, education and research capability and to sustain digital transformation.

• We will deploy our staff in the right way: helping staff work as effectively as they can and improving our productivity.

Support the development of our staff to deliver their potential and foster talent 4

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• We will achieve financial targets, including the delivery of an extensive but realistic cost improvement programme.

• We will deliver clinical and non-clinical productivity efficiencies in line with the Carter agenda.

• We will deliver more efficient use of non-pay resources.

• We will continue our leading role within North London Partners in Health and Care and specialist sustainability and transformation partnerships to support financial objectives.

• We will achieve value for money from our assets and estate.

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• We will develop standardised processes and expect adherence to them.

• We will make the most of our coordination centre to improve patient flow and reduce delays at our hospitals using digital tracking technology.

• We will ensure non-clinical staff can work as effectively as possible.

• We will make optimal use of our infrastructure.

• We will improve our interaction with patients.

• We will put effort into researching and evidencing operational excellence.

Deliver operational excellence through Electronic Health Record System and optimised processes 6