Our Relationship with Stakeholders - 関西電力€¦ · Our Relationship with Stakeholders The...
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Our Relationship with Stakeholders The business activities of the Kansai Electric Power Group are supported by our stakeholders. We are taking measures to expand communication with our main stakeholders to meet their expectations. meet their expectations. Customers Local Communities / The Public Building relationships of trust with customers through properly understanding their needs and promoting better products and services Consulting with local communities as an enterprise that closely cooperates with the people in those communities, and deepening relationships of trust by actively responding to and working to resolve community issues Business Partners Procuring materials, equipment and services that excel in safety, quality and price in a timely, ecological way to firm up relationships of trust with business partners Employees Continuing to create a corporate culture and build frameworks to give motivation and satisfaction to all of our employees, who are the driving force behind the company, and allow them to demonstrate their true abilities Shareholders/Investors Meeting the trust of shareholders and investors through fair, prompt information disclosure and efforts to improve corporate value Kansai Electric Power Group Main Stakeholders Main Activities Two-Way Communication PR Activities Customers Local Communities/ The Public Shareholders/ Investors Employees ● Use of the Web (website/Facebook/YouTube/ Twitter/Instagram) ● Information newsletter Watt ● Electricity consumption receipt and leaflet ● Hapi e-Miruden members’ website for energy saving ● Hapi e-Life navi website for energy savings information ● Use of mass media (TV commercials, newspaper ads) ● Holding various events ● Press releases ● Press conferences ● Tours of power plants and other facilities ● Make note of input from customers at call centers and sales offices ● Updating Danbo-no-Koe, a database of customer input, including input from people in local communities ● Energy conservation consulting, and other daily sales activities ● Use of the Web (website/Facebook/YouTube/ Twitter/Instagram) ● Communication magazine Yaku ● Kansai Electric Power Group Report ● Tours of power plants and other facilities ● Participation in local government’s disaster preparation drills ● Disaster Preparedness Handbook ● Kansai Electric Disaster Preparation Measures ● Participation in environmental events ● Tree-planting and beautification activities ● Offering on-site classes and on-site explanatory meetings ● Press releases ● Press conferences ● Use of explanatory tools (Kanden el message information brochure/safety-related videos) ● Communication with local governments ● Communication with customers in the vicinity of power plants ● Interaction through energy conservation consulting, environmental efforts and other daily sales activities ● Updating Danbo-no-Koe, a database of customer input, including input from people in local communities ● Use of the Web (website/Facebook/YouTube/ Twitter/Instagram) ● Official announcement of main procurement plan ● Use of the Web (website/Facebook/YouTube/ Twitter/Instagram) ● Factbook ● Corporate information/IR information Web pages ● Kansai Electric Power Group Report ● Use of the Web (website/Facebook/YouTube/ Twitter/Instagram) ● Use of internal portal site ● In-house organ The Kansai Denryoku Shimbun ● Distribution of message from president, etc. ● In-house TV ● Email magazine ● Local explanatory meetings on nuclear power safety ● Dialogues with the president ● Executive visits ● Publicity campaigns ● Labor-management consultations ● Company-wide employee questionnaire on CSR ● Compliance consultation desk ● General Shareholders’ Meeting ● Company briefings ● IR meetings ● Training workshops and safety patrols ● Information sharing at meetings of presidents of affiliated companies, etc. ● CSR procurement policy explanations and promotion activities Shareholders/ I t ne Ge ● mp Com ● me IR m i m d p p Business Partners In estors ● IR m Suppliers, Subcontractors, etc. （ ） o u i o ● Comp C me m i p p Investors ● IR m Employees alo ec bli ● Labo L ● Com C me m in or o esi e R p d p Employees ● Dia D ● Exe E ● Pub P ● Lab L Investors IR m ● Tra ● Info pre ● CSR and a Business Partners li （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ （ ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） ） Suppliers, Subcontractors, etc etc. （ ） （ ） 63
Transcript of Our Relationship with Stakeholders - 関西電力€¦ · Our Relationship with Stakeholders The...
Our Relationship with StakeholdersThe business activities of the Kansai Electric Power Group are supported by our stakeholders. We are taking measures to expand communication with our main stakeholders to meet their expectations.meet their expectations.
Customers
Local Communities / The Public
Building relationships of trust with customers through properly understanding their needs and promoting better products and services
Consulting with local communities as an enterprise that closely cooperates with the people in those communities, and deepening relationships of trust by actively responding to and working to resolvecommunity issues
a d o g to eso e
Business PartnersProcuring materials, equipment and services that excel in safety, quality and price in a timely, ecologicalway to �rm up relationships of trust with business partners
EmployeesContinuing to create a corporate culture and build frameworks to give motivation and satisfaction to all of our employees, who are the driving force behind the company, and allow them to demonstrate their true abilities
Shareholders/InvestorsMeeting the trust of shareholders and investors through fair, prompt information disclosure and e�orts to improve corporate value
Kansai Electric Power Group
Main StakeholdersMain Activities
Two-Way Communication PR Activities
Customers
LocalCommunities/
The Public
Shareholders/Investors
Employees
● Use of the Web (website/Facebook/YouTube/Twitter/Instagram)
● Information newsletter Watt ● Electricity consumption receipt
and lea�et● Hapi e-Miruden members’
website for energy saving
● Hapi e-Life navi website for energy savings information
● Use of mass media (TV commercials, newspaper ads)
● Holding various events● Press releases● Press conferences ● Tours of power plants and other
facilities
● Make note of input from customers at call centers and sales o�ces
● Updating Danbo-no-Koe, a database of customer input, including input from people in local communities
● Energy conservation consulting, and other daily sales activities
● Use of the Web (website/Facebook/YouTube/Twitter/Instagram)
● Communication magazine Yaku ● Kansai Electric Power Group
Report● Tours of power plants and other
facilities● Participation in local
government’s disaster preparation drills
● Disaster Preparedness Handbook● Kansai Electric Disaster
Preparation Measures
● Participation in environmental events
● Tree-planting and beauti�cation activities
● O�ering on-site classes and on-site explanatory meetings
● Press releases● Press conferences ● Use of explanatory tools (Kanden
el message information brochure/safety-related videos)
● Communication with local governments
● Communication with customers in the vicinity of power plants
● Interaction through energy conservation consulting, environmental e�orts and other daily sales activities
● Updating Danbo-no-Koe, a database of customer input, including input from people in local communities
● Use of the Web(website/Facebook/YouTube/Twitter/Instagram)
● O�cial announcement of main procurement plan
● Use of the Web(website/Facebook/YouTube/Twitter/Instagram)
● Factbook
● Corporate information/IR information Web pages
● Kansai Electric Power Group Report
● Use of the Web(website/Facebook/YouTube/Twitter/Instagram)
● Use of internal portal site ● In-house organ The Kansai
Denryoku Shimbun
● Distribution of message from president, etc.
● In-house TV● Email magazine ● Local explanatory meetings on
nuclear power safety
● Dialogues with the president ● Executive visits● Publicity campaigns ● Labor-management consultations● Company-wide employee
questionnaire on CSR● Compliance consultation desk
● General Shareholders’ Meeting● Company brie�ngs● IR meetings
● Training workshops and safety patrols ● Information sharing at meetings of
presidents of a�liated companies, etc. ● CSR procurement policy explanations
and promotion activities
Shareholders/I t
ne Ge● mp Com● meIR m
imd
pp
Business Partners
In estors ● IR m
Suppliers,Subcontractors,
etc.（ ）oui
o● CompC
mem
ipp
Investors ● IR m
Employees
aloecbli
● Labo L● ComC
mem
inoroesieR pd p
Employees
● Dia D● Exe E● Pub P● LabL
Investors ● IR m
● Tra● Info
ppre● CSR
anda
Business Partnersli（（（（（（（（（（（（（（（（（（（（（（（ ）））））））））））））））））））））））（（（（（（（（（（（（（（（（（（（（ ）））））））））））））））））））（（（（（（（（（（（（（（（（（（（ ））））））））））））））））））pp ,Suppliers,
Subcontractors,etcetc.（ ）（ ）
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