Our PurposeTo continually strive to achieve excellence - both on and off the job.

Vision“TCS will be recognized and respected as a professional, innovative,

profitable and knowledge based logistics/services enterprise. TCS

embeds internet based technologies into its internal operating structures

and as business solutions for customers; with customer, employee

and shareholder interests at the core of its operations; demonstrating

a clear concern for ethical conduct and good corporate citizenship;

with the objective of growing into a regional and global player”.

Mission“To direct all our organizational efforts at building upon the existing

organizational strengths and brand recognition to achieve enhanced

levels of profitable growth in the core business and diversify into new

areas that complement and supplement the core business with the

diversification aimed at achieving excellence and industry leader status

in the new areas. The TCS People will however be encouraged to be

open to unconventional ideas and services and recognize new trends

at very early stages”.

Almost three decades into its existence, the TCS brand has evolved, into a symbol

of trust & reliability. TCS provides domestic & international express services to

consumers, corporates, SMEs and households alike, with pickups & deliveries

crossing over 6 million a month. TCS operates with over 6,000 professionals, 24/7

call center, 430 plus conveniently located Express Centers, dedicated chartered

aircraft, 2000 on-line & offline locations, 225 plus satellite tracked delivery vehicles

and a proficient team of couriers dedicated to providing you the best of service and

reliability in the industry. With a view to enlarging its presence in the global village,

TCS operates in international territories through its business partners in Dubai and

London, providing access to its customers to over 3,500 destinations worldwide.

TCS has achieved many milestones by investing into its business model that continues

to grow stronger. Realizing the customer needs and expectations have always been

the driving principles in the milestones that TCS has achieved over the years. This

has resulted in setting benchmarks to improve the overall quality and standards of

the express courier industry.

TCS achievements have led to a case study, undertaken by Harvard Business School

in 2003 for 'International Entrepreneurship' course of MBA. It has been mentioned

in the textbooks used by Harvard Business School as a model of highly effective

company from the developing world.

A case study on TCS has also been included in Philip Kotler’s latest South Asian

edition of “Principles of Marketing” which is being taught at the best & biggest Business

Schools across South Asia.

Our wide

range of services

include:

Overnight Express Delivery

Second Day Delivery

Same Day Express Delivery

Fragile & Special Handling

Out-of-Service Area Deliveries

Holiday Deliveries

2, 5, 10 & 25 Kg Economical Red Boxes

Retail Services

Retail outlets are the visage of any company. At TCS our

main focus is on customer satisfaction. Over 430 conveniently

located Express Centers, backed by over 225 satellite-tracked

delivery vehicles and dedicated couriers astride motorbikes,

extend the TCS outreach throughout the length and breadth

of the country, making it one of the most recognizable brands

in Pakistan. With its distinctive logo and corporate color, the

TCS retail environment is an ideal mix of tasteful decor,

competence, and hospitality geared to optimizing customer

experience.

The number of computerized TCS Express Centers that are

open 24/7 has been on the rise ensuring an enabling

environment, much to our valued customer’s delight. TCS

service standards are maintained through support teams

comprising of Retail Team Leaders and Mobile Maintenance

Units that stay on the move 12 hours of the day, every single

day.

At TCS, we not only serve our customers by selling in-house

services, we also have widened our service horizon by

contributing in admission process of reputed Universities,

which shows that our metro-geographical presence and highly

efficient trained staff is contributing as a responsible national

entity to serve Pakistani institutes and citizens.

TCS has taken yet another step as the undisputed leader of the

Courier Industry by setting up a state of the art 24/7 Call Center

at its brand new and purpose built Head Office at the Karachi

Airport. Centralizing customer calls in Karachi, Lahore and

Islamabad under one roof, initially launching off with 30 seats

and aiming to accommodate 300 employees at a time, the contact

center offers TCS customers various channels of communication.

The contact center is fully equipped with a customized IP based

Intel solution.

A dedicated fleet of chartered

TCS aircraft, that includes a

Boeing 737, crisscross the night

skies carrying express loads to

the four corners of the country,

liberating valued TCS customers

from the constraints of

commercial airline schedules.

This invaluable flexibility in

scheduling flights gives TCS an

unbeatable competitive

advantage in both its domestic

and international operations. The

main hubs are Karachi and

Lahore with periodic extension to

Islamabad. Dubai serves as the

TCS marshalling point for

international traffic, covering the

Middle East.

TCS is the only Express &

Logistics Company in Pakistan

that has its own dedicated fleet

of charted cargo aircraft.

TCS staff is geared to taking full

advantage of this facility. Air

operations have led to an

increase in air capacities and the

linking of more cities with

consequent improved delivery

and cut-off timings that make for

a ‘WOW!’ customer experience.

24/7 Call Center

Leading from the FrontBeing the leader in the domestic express delivery industry, TCS

enjoys an experience of more than two and a half decades. TCS

is widely trusted and acclaimed for reliability, speed and

convenience.

The TCS EdgeBy virtue of the business partners’ presence in Dubai & London,

TCS brings its operations expertise to your doorstep, providing

the fastest delivery times all across the globe. TCS now provides

the fastest connections worldwide from Pakistan.

TCS International ExpressTCS International delivers your shipment to over 3,500 cities

worldwide faster and with more reliability.

Our services include:

International Documents & Parcel Express Delivery

10 & 25kg Economical Red Boxes for the UK,

Europe, USA, Canada & Far East

Students Express

UAE Express

Express Delivery to over 3500 Destinations Worldwide

Freight Plus

Import Express

MMS - Mail Management Solution

At TCS innovation is a norm and with a view to creating & delivering business value

to customers. Value is the most significant outcome expected of

each and every business process. Mail Management is one process yet to be recognized

as a source of value in our local business environment. TCS promises to deliver this

value through its innovative service - MMS.

MMS - Mail Management Solution stands upon the single largest investment in

infrastructure made by TCS for continuous delivery of value. MMS is equipped with

state-of-the art printing and sorting technology that has been sourced from the best

suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution

provider in the category with the largest delivery network in Pakistan.

Now businesses can realize all financial benefits of effective mail management through

customized production and efficient delivery of vital business documents like statements,

bills,invoices, leaflets and much more. Be it mail (room) urgent printing,deliveries or

all integrated together in an end to end solution, TCS promises sheer value to all it

customers big or small.

Our services include:

• Digital Printing

• Automatic Stuffing & Insertions

• Nationwide Delivery

• Mail Room Management

• Bulk Mail Projects

Sentiments of care & appreciation are delivered for all occasions

by Sentiments Express, a division of TCS, that deals in

personalized & corporate gifts, greetings & mail order delivery

service at your door step since 1989. Sentiments Express offers

a wide array of gifts from gourmet cakes, floral bouquets &

ethnic sweets to perfumes, toys & leather goods along with an

exclusive greeting card carrying your personalized message.

Be it Eid, Christmas, Valentine’s Day, Mother’s Day, Father’s

Day, Friendship Day, Birthday, Wedding, Get Well Soon, any

Brand Campaigns, Employee Greetings, Promotions, or just an

expression of your Appreciation, TCS Sentiments Express can

help you let your Employees, Customers, Business Partners,

or Loved Ones know that you care.

Realizing the potentials of Supply Chain Management in Pakistan, TCS launched its

Logistics Wing as a registered company in 2002 as TCS Logistics (Private) Limited.

TCS Logistics has 3 divisions, namely (a) Overland Express,

(b) W&D (Warehousing & Distribution), and (c) Fleet Solutions. TCS Logistics employs

898 professionals, working day and night to add value to your businesses.

TCS is currently maintaining a fleet of over 225 vehicles (doubling every 2 years),

covering approximately 1.5 million kilometers per month, with a mammoth workforce

of 432 drivers and 66 workshop staff. National Energy Conservation Centre (ENERCON),

Govt. of Pakistan, has declared TCS Logistics as the ‘Best Fleet Management Company

of Pakistan’.

TCS Logistics is the 3rd largest satellite-tracked, fleet management company in

Pakistan. We are maintaining an outstanding safety record and following safety

procedures. We know what it takes to master the roads and the machines, TCS has

extended its expertise in fleet management to the corporate sector of the country as

well.

W&D (Warehousing & Distribution), a division of TCS Logistics was

established in 2004. It specializes in the 3PL setup and is setting new

benchmarks by providing Total Logistics and Supply Chain solutions in

Pakistan. In this relatively short time span, it has already had its presence

felt on the supply chain canvas of the country. W&D has an envious

clientele in Telecom, FMCG, Pharma, I.T. and other sectors, it is all set

to providing its customers extra-ordinary services in their respective

industry segments anywhere in the country. W&D already has over 200,000

square feet of multi-user Warehousing facilities in the country, which offer

efficient and economical warehousing services by employing carefully

thought out material storage and handling equipment.

With the most modern and efficient tools in warehouse management and

out-of-the-box distribution models, W&D division is continuously achieving

Key Performance Indicators (KPI) set by its customers. TCS Logistics

has also implemented ISO 9001 as an assurance of the quality of service

provided to its customers. W&D is not rigid in its approach and believes

fully in offering customized solutions to its customers that best fit their

specific logistics and supply chain needs. The Inventory Management &

Warehousing process has been automated with an in-house web-based

management system “WMS” that provides online access and real-time

information to customers for ordering, monitoring and managing their

stocks.

The current range of specialized services includes:

• Warehousing

• Transportation and Distribution

• Value addition and Stock Repacking

• Barcoding & labelling

• Warranty Management

• Reverse Logistics

• Project Management

• Customs Clearance

• Freight (Air & Sea)

Formed in 1989, TCS Overland Express is the market leader in the door-to-door

goods transportation business in Pakistan. This business is particularly suited for

your bulk & LCL cargo movements to major cities of the country, delivered within

three to five working days. TCS Movers & Packers facilitate household customers

when relocating to a different city. When it comes to secure, economical and time

bound transportation of heavy cargo to any part of Pakistan by road, TCS Overland

Express is the preferred choice of a large corporate customer base.

Our services include: We serve:

• LCL (Less than Container Load)

• FCL (Full Container Load)

• Door to door delivery

• Hub to Door delivery

• Pallet boxes of 50 kgs

• Movers & Packers service

• Pharmaceutical Companies

• Banking Sector

• Major Printing Houses

• Automotive Industry

• Telecom Industry

Household

Intiana Private Limited, a separate registered company of TCS, commenced its operations in May 2004.

The division is playing a major role in the uplift of the country’s dormant travel & tour industry. Intiana provides

specialized services in air ticketing on all domestic and international carriers - whether it is spiritual, business

or leisure travel, the company offers exclusive packages to its customers. Intiana also offers customized

travel packages to suit the budgets of its customers catering to all segments of the market.

Joining hands with travelers, students and immigrants, Visatronix is providing valuable services to its

customers by facilitating the entire visa process. Visa Drop Box facilities for visa applicants are provided

all over Pakistan in the non-immigrant (work, visit, study) categories for Canada, India, Spain, Italy, South

Africa, Malta, Malaysia, Egypt and Tunisia.

The division gained momentum with the commencement of its services in all major cities by providing

relevant information to its customers on visa policy of different countries, aiding them in filling out visa forms

and, thereafter, securely transporting passports to and from embassies. Visatronix has made the visa

application process both convenient and reliable.

Paint the Perfect Future for your Organization!

Octara Private Limited is an independent enterprise and a Business Information Management company of the TCS Group specializing in Corporate/Management Training, Workshops, Seminars, Conferences and Publications.

Being a premium training solutions provider in the country, Octara offers a diverse range of training courses ranging from strategic and technical modules to the simple yet effective managerial and motivational courses. Painting the training canvas of the corporate sector, our quality training sessions are uniquely valued as a best fit for all management levels. Apart from our public courses, Octara offers a full range of customized in-house modules and consultancy services ranging from training needs evaluation through to post-course follow up.

Octara has to its credit events such as the landmark 10th Management Convention MAP, the 10th General Meeting of the Asia Pacific CSD Group, Central Depository Company events in the Middle East, Valuing the People Factor Conference, The Media & Marketing Festival and numerous workshops & seminars featuring world-class speakers.

Paving a revolutionary path for the corporate sector, Octara has successfully introduced several leading local & international speakers like Hassan B. Rizwan (PK), Ramiz Allawala (PK & UAE), Baseer Sami (PK), Saadi Insha (PK), Paul Bridle (UK), Roger Harrop (UK), Michael Podolinsky (USA), William J. Rothwell (USA), Ian Ruskin Brown (UK), Alan Power (UK), Jim Truscott (Australia), Lesley Harvey (UK), Sandra Reeves (Asia Pacific), Jeremy Parsons (UK), Jerry Brown (UK), Paul Walsh (UK) and many more.

Octara is all about YOU, so help us help you explore and nurture your inner strengths and achieve your business ambitions today.

Regional Offices

South RegionKARACHI

TCS Express & Logistics CenterSaqib Hamdani Building

Iqbal Avenue, Jinnah International Airport, Karachi 75202, Pakistan.Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816

HYDERABAD Bungalow # 14/A, Unit # 3,

Main Autobahn Road, Latifabad, Hyderabad. Tel: (022) 111 123 456, (022) 3815966 / 7, (022) 3812180 / 2,

Fax: (022) 3816821

SUKKUR Bungalow # 47, Muslim Cooperative Housing Society,

Military Road, Opposite Red Carpet Hotel, Sukkur. Tel: (071) 111 123 456, (071) 5632801 / 3

QUETTA Model Town near Usmania Restaurant Pishin Stop, Quetta.

Tel: (081) 111 123 456, (081) 2837132 / 33, Fax: (081) 2821427

Central RegionLAHORE

01 PECO Road, Opposite Ittefaq Foundry,Kot Lakhpat, Lahore.

Tel: (042) 111 123 456, Fax: (042) 5943278

MULTAN 958/B, Tareen Road, Multan.

Tel: (061) 111 123 456, Fax: (061) 4500947

FAISALABAD P-6158, West Canal Road, Near Faisalabad Toyota Motors, Faisalabad. Tel: (041)111 123 456, (041) 8544034 / 35 / 36 / 38, Fax: (041) 8501317

North RegionRAWALPINDI / ISLAMABAD

Near Fizaia Colony, Islamabad Highway Service Road, Rawalpindi. Tel: (051) 111 210 210, Fax: (051) 4471261

GUJRANWALA Opp. Ghulam Distgir Khan Filling Station, Main G.T. Road, Gujranwala.

Tel: (055) 111 123 456, (055) 4231901 / 3, Fax: (055) 4231906

PESHAWAR 54 The Mall, Near PTV Station Mall Road, Peshawar Cantt.

Tel: (091) 111 123 456, (091) 9213967 / 9, Fax: (091) 9213977

TCS Express & Logistics CenterSaqib Hamdani Building

Iqbal Avenue, Jinnah International Airport, Karachi 75202, Pakistan.Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816, Web: www.tcs.com.pk