Our Haven… Your Peace of Mind

ha·ven

Noun: haven; plural noun: havens

“a place offering favorable opportunities and conditions”

synonyms: sanctuary, oasis, retreat

Our Haven… Your Peace of Mind

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Haven Riviera Cancun is part of Hipotels, which fully owns and operates 29 hotels, located exclusively in the Balearic Islands, the Canary Islands, and Andalusia.

In 2015, Hipotels began its first Mexico/Caribbean development which will include 3 resorts and1,500 rooms in the future.

Haven Riviera Cancun Resort & Spa opened on October 5, 2018 – anadults-only, all-inclusive resortwith 333 guest suites.

Haven Riviera Cancun is a proud member of Preferred Hotels & Resorts and its LVX Collection, The Hotel Collection 2020 by American Express and recent winner of the 2020 Tripadvisor Travelers’ Choice Award.


COVID-19 Safety Protocols• Have all rooms fully cleaned and sanitized daily

• Have all the public areas, surfaces and touch points sanitized multiple times throughout the day

• Have hand sanitizer dispensers available throughout the property

• Enforce social distancing measures and continue to use throughout the resort

• Keep all table set-ups and seating arrangements adjusted to meet safe recommended distances

• Implement strict hygiene policies for staff

• Remind our guests and employees of resources at their disposal

• Offer guests the opportunity to have rooms cleaned less frequently

• Abide by any new mandatory policies

• NEW - Haven Riviera Cancun is pleased to provide complimentary COVID-19

Antigen testing and Health Insurance to all guests. To learn more about this,

please go to www.havenresorts.com/covid19

http://www.havenresorts.com/covid19

Hotel Overview:

• Adults-only

• 333 Junior Suites & Suites (109 units are part of

Serenity Club)

• Exclusive Serenity Club check-in area and lounge

• 24-hrs all-inclusive including room service

• 1 main - 4 a la carte restaurants - 2 snack bars

• 9 bars including 2 swim-up bars

• Beach & Pool waiter service

• Coffee Shop

• 3 pools & 1 giant jacuzzi

• 15 swim-up pools

• Full-service Spa & Gym

• Bridal Spa Suite

• Tennis & multiple use court

• Shops

• Tour desks

• In-house travel agency

• Complimentary WIFI

Unique Selling Features:

• 15 min transfer from Cancun airport

• All-Suites property

• No Time Share, no Vacation Club

• Intimate and secluded ambiance

• Horizontal beachfront design

• Over 200 sq. ft. of pools per available room

• Views of rooms - 32% Oceanfront & 54% Partial Oceanview

• Serenity Club 100% Oceanfront Guaranteed

• 88 Swim-out Suites

• King size beds guaranteed

• Personalized Amenities menu

• Nespresso machines in all rooms

“Main” Pool

“Havens” Pool


Junior POV Suite

Junior Suite Swim-out POV


Junior Suite POV

Junior Suite Swim-outPOV


Serenity Club Junior Suite Swim-out Ocean Front

Serenity Club Junior Suite Ocean Front


Serenity Club Junior Suite Ocean front / Swim-out

OceanFront


Serenity Club One Bedroom Master Suite OceanFront


Serenity Club One Bedroom Master Suite Ocean Front


Serenity Club Two Bedroom Master Suite Ocean Front


Serenity Club Two Bedroom

Master Suite Ocean Front


Serenity Club Presidential Suite Ocean Front


Serenity Club Presidential

Suite Ocean Front


“Flavours” International Cuisine


“Agua Bendita” Mexican SteakHouse


“Satsu” Asian Fusion


“Vora Mar” Grill


“Olios” Mediterranean


“Limes” Bar


“Moons Cabaret”


“MySenses” Spa


Romantic All-Exclusive

Wedding Experience

[email protected]

Unique Selling Features

for Destination Weddings:

[email protected]

• Only one wedding per day

• Access to spectacular complimentary Bridal Suite

• Wedding Group Cash Incentive up to $1,000 USD

• Services of Certified Wedding Planner

• Mesmerizing locations for all your events

• Pre-wedding “Sneak Peek” resort visit option

• Intimate and secluded ambiance

• Same sex weddings

• Commissions on wedding packages

• Complimentary anniversary and honeymoon packages

Get Ready in the

Perfect Bridal Suite

[email protected]

Wedding and Romance Packages:

Sneak Peek Pre-Wedding Visit• If wedding is confirmed 50% credited toward wedding package.

Haven in Love Wedding • $2,500 USD up to 10 guests (could be complimentary)

• Extra guest - $15 USD

Wedding Bells are Ringing Wedding • $2,999 USD up to 20 guests

• Extra guest - $55 USD

Tie the Knot Wedding • $4,999 USD up to 20 guests

• Extra guest $75 USD

Say Yes to Forever Proposal • $199 USD or Complimentary with 3 nts minimum stay

Lasting Moments Honeymoon • $399 USD or Complimentary with 4 nts minimum stay

Our-Versary Anniversary • $299 USD or Complimentary with 3 nts minimum stay

You’re Still the One Vow Renewal • $399 USD or Complimentary with 4 nts minimum stay

Wedding Packages are commissionable

[email protected]

New!

Package Inclusions at a Glance Haven In Love Weddig Bells are Ringing Tie the Knot

Services of a wedding coordinator X X X

Preparation of wedding attire X X X

Bridal Suite on wedding day X X X

Symbolic Ceremony X X X

Choice of wedding ceremony locations X X X

Floral arrangement for Bridal Bouquet, Groom Butonniere and Alter Table X X X

Tiffany chairs for ceremony X X X

2 corsages & 2 boutonnieres X X

Wedding gazebo X X

Wedding gazebo and Florals upgrade X

Audio System for the ceremony X X X

Wedding Cake X X X

Champagne for your wedding toast X X X

15% discount on wedding photo & video services (not combinable with any other promotion) X X X

1 hour private cocktail reception with hors d’oeuvres & open bar X X

45-minute instrumental soloist for ceremony or cocktail reception X X

Hairstyling and makeup application for one member of the wedding couple on the ceremony day X X

2-hour private dinner reception with four course dinner & open bar (up to 20 guests) X

2 hour private welcome dinner reception (buffet style with open bar) X

Audio System included for welcome dinner reception X

3-hour private dinner reception with four course dinner & open bar (up to 20 guests) X

Signature Cocktail for wedding reception X

2-hour DJ Service during wedding dinner (with basic audio system included) X

Just for you:

In-suite check-in X X X

30-minute couples massage X X X

15% discount on all additional MySenses Spa treatments for wedding couple (products excluded) X X X

Special wedding turn down service on your wedding night. X X X

Late check out for wedding couple guaranteed until 2:00 pm X X X

Personalized welcome sign for your wedding group upon arrival X X

Gift bag room delivery X X

Intimate dinner for two during your stay X

Wedding Gifts from Haven:

Complimentary “Lasting Moments” Honeymoon Package X X X

Complimentary “Our-versary” Anniversary Package X X X

15% MySenses Spa discount on all treatments (products excluded) for couple’s parents, maid of honor & best man X X

Pamper your parents with 4 certificates for 30 minutes massage at My Senses Spa X

Special Concessions for Wedding and Leisure Groups Travel: December 21, 2020 – December 20, 2022

Booking Window up to April 30, 2021

• 1 Comp room per 5 dbl rooms paid , max of 3 comps

• 1 Upgrade per 5 dbl rooms paid , max of 3 upgrades

• 1 VIP amenity per 5 dbl rooms paid , max 3 VIP amenities

• 1-hour comp cocktail reception with pre-selected liquors

• 24 room nights mínimum for concessions to apply

• For bookings made through our partnering tour operators

Wedding and Leisure Groups Combinable with Best Available Rate at time of booking

• Travel: December 21, 2020 – December 20, 2022

Cash Incentive for Wedding and Leisure Groups:

40 – 79 room nights per group - $200

80 – 159 room nights per group - $450

160+ room nights per group - $1,000

PLUS – 2 Complimentary Nights

• Applicable for travel agent bookings made through our partnering tour operators

• Promo code WGCI2021 and group information must be submitted to [email protected]

• Promo code LGCI2021 and group information must be submitted to [email protected]

• Room nights above are based on double occupancy

• Combinable with best available rates and groups concessions at the time of booking

• Cash incentive will be redeemed once group travel has been concluded

• Booking window: Through April 30, 2021 (new bookings only)

• Travel valid through December 20, 2022

havenresorts.comhavenresortsacademy.com

[email protected]

Travel Agent Learning:

Become a HipAdvisor

Haven Preferred Agent Academy:

This educational course was created to introduce travel advisors to the unique selling features of the resort. Agents will gain valuable insight and have access to detailed resources making selling the resort easy. Complete the course and you’ll become a Certified HipAdvisor!

Enroll at: www.havenresortsacademy.com

Haven’s Travel Advisor

e-Newsletter:

Sign up for our new e-Newsletter – The HipAdvisor – which launched in early July. Featuring news, tools, great offers, travel tips and lively inside information.

Sign up at: www.havenresorts.com/agentnewsletter

havenresortsacademy.com

http://www.havenresortsacademy.com/



http://www.havenresorts.com/agentnewsletter



HipAdvisor GetawayTravel Agent Package:

[email protected]

$299 USD per person

Includes:

3-night all-inclusive package

Junior Suite Partial Ocean View

15% Discount on Spa treatments

$50 USD Resort Coupons

Upgrade to Serenity Club JRS Ocean Front -$100 USD per person for all 3 nights

• Subject to availability and based on double occupancy

• Travel Agent Academy course needs to be completed by the time of booking to be eligible

• Complimentary night earned by completing the Preferred Agent Academy course can be added to the package stay

• Site inspection is mandatory or best available rate will be charged at check-out for the entire stay.

• Valid for travel December 21, 2020 – April 30, 2021

• Bookable only via hotel’s website

• Additional terms and conditions may apply

• Booking code – Provided after completion of Academy Course

havenresortsacademy.com

Your All-Exclusive Experience

Find your personal sanctuary and tranquility at Haven - an intimate all-suite beachfront resort.

Feel surrounded by pure luxury and be pampered by our attentive, experienced team. We’ll help

you explore new levels of exclusive services and personalized amenities. Enjoy the finest

facilities, indulge in opulent accommodations, unique fusion cuisine and unparalleled spa

experiences.

Only at Haven Resorts & Spas will you discover what a real all-exclusive experience is all

about - fulfilling every vacation desire.

Our Haven… Your Peace of Mind

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