Our Global Team - joinbain.com · for more than half of the 50 largest TMT companies. ... of the...
Transcript of Our Global Team - joinbain.com · for more than half of the 50 largest TMT companies. ... of the...
We are one global firm, with 4,300individuals from varied backgrounds, working collaboratively across 39 offices in 26 countries. Our teamshave delivered lasting results to more than 3,900 companies worldwide.
Bain delivers results around the world.
Amsterdam 8Atlanta 30Beijing 23Boston 31Brussels 9Buenos Aires 38
Chicago 32Copenhagen 17Dallas 33Dubai 10Düsseldorf 11Frankfurt 12
Helsinki 17Hong Kong 23Ibérica 13Johannesburg Not shownKyiv 15London 16
Los Angeles 34Melbourne 22Mexico City 35Milan 14Moscow 15Munich 12New Delhi 24
New York 36Palo Alto 37Paris 18Rome 14San Francisco 37São Paulo 38Seoul 25
Shanghai 23Singapore 26Stockholm 17Sydney 22Tokyo 27Toronto 39Zurich 19
4
Healthcare
Bain works with healthcare
clients worldwide, helping
them deliver innovative products
and solutions in environments
of increasing price pressure.
Our experts drive results in
projects spanning hospitals,
doctors, multinational pharma-
ceuticals, emerging biotechs,
medical device companies,
intermediaries and medical
suppliers. We’ve helped them
enter new markets, manage
R&D, improve operations and
enhance customer loyalty.
Retail
Bain has worked with leading
retailers around the world to
create winning concepts, tar-
geted consumer offerings,
improved store operations and
optimized product sourcing
strategies. Bain’s leading-edge
approaches include Localization
and BothBrainSM Innovation
to enhance consumer loyalty
and improve store productivity.
Our Retail Practice has part-
nered with the World Economic
Forum on its Innovation in
Retail initiative.
Telecommunications,Media & Technology
Bain’s Telecom/Media/Tech
(TMT) Practice shows companies
how to defend old markets,
enter new ones, improve
performance, control costs
and profitably invest resources.
Our TMT teams help clients
understand the implications
of technology evolution and
how to capitalize on the
inevitable resulting market
disruptions. We’ve worked
for more than half of the 50
largest TMT companies.
Financial Services
Bain helps the world’s leading
financial institutions navigate
relentlessly challenging market
conditions to achieve their full
potential. We help clients in
all major sectors of financial
services develop winning
strategies, maximize customer
relationships, enable their
organizations and harness
operations and IT to drive
profitable growth. Bain has
worked with the majority
of the Fortune top 50
financial institutions.
Industrial Goods & Services
Bain’s Industrial Practice
spans the globe, encompassing
every major business subsector.
We help industrial clients grow
their value by successfully
combining new economy
tools, innovative strategies
and traditional operational
excellence. Our deep experi-
ence, insights and analytical
tools have shown companies
how to jump-start profitable
growth, break into emerging
markets and optimize their
global operations.
Consumer Products
Bain has helped the majority
of the top 50 global consumer
products companies increase
profits and build value. We
invented the High Road/
Low Road category strategy
approach, and pioneered the
Innovation Platform concept
to improve odds of successful
innovation. Using proprietary
tools and fact-based analysis,
Bain rejuvenates brand growth,
improves operations and
designs high-performance
organizations to support
winning strategies.
Industries
Bain commands broad and deep expertise.
GlobalExpertise
At Bain, we command
broad and deep expertise
across every economic
sector and region of the
world. Our consultants
draw on this experience
base to help clients beat
their competition and
achieve exceptional
financial returns. Our
clients outperform the
market 4 to 1.
Bain is the market
leader in private equity.
We wrote the book on
customer loyalty strategies.
Our innovative approach
allows consumer products
companies to tee up big
wins—over and over.
We are a strategic
partner of the World
Economic Forum.
At Bain, we are not
trapped in any single
industry’s traditions.
Our experts possess
perspectives from a
wide range of industries
and business models.
The result: We offer
a global reach with
local experience.
BothBrainSM is a service mark of Bain & Company, Inc. 4
5
Mergers &Acquisitions
Bain offers a unique approach
to gain strategic advantage
through M&A, including
1) a proprietary approach to
diligence, used by top PE
firms 2) tailored integration
focused on “value drivers”
3) a unique perspective on
human capital 4) expertise
in cross-border deals. We’ve
screened more than 30K targets
and supported hundreds of
integrations across all indus-
tries, ranging from deals
involving the Fortune 50 to
smaller “tuck-in” acquisitions.
Customer Strategy &Marketing
Bain is the recognized world
leader in developing customer
loyalty-based strategies that
improve performance. We
unlock growth through unique
customer insights and innovative
products that target high-value
customers. The Wall StreetJournal best seller, The UltimateQuestion, teaches companies
how to use Net Promoter®
Score to turn customers into
promoters who generate profits
and sustainable growth.
Strategy
Bain helps companies find the
next wave of profitable growth
in turbulent economic times.
Growth strategy is a core product
and accounts for more than 30%
of our global strategy business.
Bain focuses on growth in terms
of revenue, cash flow and
shareholder value, all of which
are needed for sustainable,
profitable performance. Bain’s
unique approach is illustrated
in Chris Zook’s trilogy: Profitfrom the Core, Beyond the Coreand Unstoppable.
Organization
In an increasingly complex
world, Bain helps build organi-
zations that allow businesses
to act with speed and flexibility.
We have completed more than
1,500 organizational assignments
worldwide in the last five years.
Bain has developed tools to
improve effective decision
making: Our High-Performance
Scorecard allows companies to
benchmark themselves against
more than 1,000 businesses in
Bain’s database.
PerformanceImprovement
Bain takes a holistic and sys-
tematic view of performance
improvement to achieve opera-
tional excellence. We are able
to unlock large sources of
value by optimizing operations
across functions and interfaces
in addition to looking for
improvements within each
functional specialty. The bene-
fits are lasting—our major
clients achieve an average of
15% revenue growth and 7%
margin improvement.
InformationTechnology
Bain takes a holistic approach
to IT. Our IT work starts with
a comprehensive understanding
of our client’s business strategy
and desired results, which
creates a foundation for IT to
be effective and aligned tightly
with the business. Our IT
work is objective—Bain has
no vested interest in IT imple-
mentations. Bain is one of
the few firms that does IT due
diligence, IT turnaround and
IT post-merger integration.
Capabilities
Net Promoter Score®
is a registered trademark of Bain & Company, Inc.,Fred Reichheld and Satmetrix Systems.
80 90 00 070
4,000
8,000
Bainclients
S&P 500
Our clientsoutperformthe market4 to 1
Note: Calculation and data attested to by PricewaterhouseCoopers through December 2007.
Private Equity
Bain started the private equity
consulting business and is its
largest provider worldwide.
We work on half the large
transactions and with more
than two-thirds the capital
globally—helping our clients
achieve superior returns. We
put our money where our
mouth is—we invest in com-
panies on which we perform
due diligence and trade equity
for fees in companies we
advise post-acquisition.
Europe, Middle East and Africa
• Amsterdam• Brussels• Dubai• Düsseldorf• Frankfurt & Munich • Ibérica• Italy: Milan & Rome• Kyiv & Moscow• London• Nordic: Copenhagen, Helsinki & Stockholm• Paris• Zurich
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Office
• Est. in 1998
• Located in Amsterdam’s
tallest building
• Each day the office gathers to
share lunch in the cafeteria
“The Amsterdam office combines big clients and big caseswith Bain’s laid�back atmosphere.”
—Fleur, consultant
Outside the OfficeJoost, saxophonist
Joost plays in a local jazz bandand is a founding member ofAmsterdam’s Big Bain Band.
Expertise
Chris, strategy guru
A best-selling author, Chris’s first book, Profit from the
Core, explains how companies can locate and profit from
their core businesses. He followed that with Beyond the Core: Expand Your
Market Without Abandoning Your Roots and, most recently, Unstoppable:
Finding the Hidden Assets to Renew the Core and Fuel Profitable Growth.
Client Challenge
Mobile Telecom Co. was an unprofitable follower seeking to gain share in a maturing market.
Recommendations
• Focus on customer segments and distribution channels that best fit the company’s value proposition
• Optimize customer interactions to deliver the right products and services to the right segments
• Achieve cost parity with best practice comparables
Results
0
20
40
60
80
100
Before case
49
After caseBefore case After case
100
–100
–50
0
50
100
–73
100Revenue growth (indexed) Profit growth (indexed EBITDA)
AlumniSander Koster, adviser—Nigeria gas Royal Dutch Shell Geert Postma, managing director Aletra Capital Partners Philippe Thibaut, general manager SigmaKalon Group Arie�Willem van Doorne, COO BikkairAlexander Wouterse, vice president Hagemeyer
Consumer Products2
Healthcare3
Industrial Goods & Services4
Telecom/Media/Tech1
Top industries
Private Equity5
Our WorkW
ibaut St.
Tol St.
Van Wou St.
Mr. Treublaan
Ferd
inan
d Bo
l St.
Kennedy Ln.
Amstel River
Amstel Ri
ver
James
Watt St
.
1 E. Ooster Park St.
Spalder Weg
Ceintuurbaan
President
ZorgvilletCemetery
Ooster Park
Martin LutherKing Park Amstel Station
Ringweg Zuld
Sarphati Park
AmsterdamOffice
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Office
• Est. in 1990
• Located in the heart of Europe’s capital
• Works for local Bel20, midcaps and
international HQs and funds
“I chose BainBrussels for itsstrong competitiveposition, growth,
high�quality work and, mostimportantly, for its people.”
—Eduard, manager
“I joined the Brussels officebecause it was a fast-growingbusiness, in the middle of Europe,and had a lot of connections withother Europeanoffices.”
—Sabine,consultant
Outside the Office
Brussels office, Bain World Cup host
Brussels hosted more than 550employees from 29 offices for the20th annual Bain World Cupsoccer tournament.
Expertise
Nicolas, consumer products expert
Nicolas coauthored “How Do Leaders Drive Category
Growth?” Looking at more than 200 consumer products
companies, Nicolas explained that the most valuable
products are category leaders in the premium segment.
Philippe, authority on CEO success
Philippe interviewed the heads of 157 multinationals for
his book, Maximum Leadership, in which he describes
the five strategies for success employed by the world’s
leading CEOs. Prior to Bain, Philippe was the CEO of
ADB, a Siemens electronics company.
Client Challenge
Food Co. suffered from low profitability and growth, with unsuccessful ventures in new geographies and noncore businesses.
Recommendations
• Achieve full potential of core business; decrease newventure activity
• Reinforce innovation pipeline • Improve execution of geographic
expansion
Results
• Revitalized revenue growth from 0% to 8% in five years 0
1
2
3
4
5X
Profit (indexed)
Year 0
1
Year 5
5
AlumniLouis Amory, managing director Maisons Blavier S.A. Jérôme Lamfalussy, partner E�Capital Dirk Feyants, general manager, accessories & supplies SigmaKalon Group Robert Fontaine,head of marketing office & customer valuation MobistarPeter Grypdonck, managing director Belgium eBay, Inc.
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Office
• Est. in 2007
• Located between the Palm Deira
and the World Islands
• Prior to opening in Dubai, served
Middle East out of Paris for more
than 10 years
“Bain Middle East gives me the opportunity to be part of afast-expanding office in a region with staggering growth.It stimulates my entrepreneurial spirit while exposing me tounique opportunities.” —Mazen, consultant
Outside the OfficeNaji, map collector
Naji collects antique maps, specializing in maps of theMiddle East. One of Naji’sfavorite maps measures distancein days of camel rides.
Expertise
Jean�Marie,veteran in theMiddle East
Jean-Marie has led more than
40 Bain cases in the Middle East
and in countries of the Gulf
Cooperation Council. He has
worked with government bodies,
private equity firms, local businesses
and multinational corporations.
Client Challenge
Consumer Products Co. had achieved more than 60% market share andhigh profit margins. The company questioned whether it should diversify to sustain double�digit growth.
Recommendations
• Grow core business to full potential (vs. diversifying)• Improve in�store execution and build per capita consumption• Transform the category from value to premium
Results
• Abandoned aggressive diversification plan
“Dubai, where only 8% of the population is native to the area, is an incredible place to gain a multicultural experience.” —Cyrille, manager
0
50
75
25
100
$125M
2006Actual
347
Population
10
24
Marketshare
7
Price
16
Cost
25
2015Forecast
123
Per capitaconsumption
Consumer Products Co. net profit
Availability
11
Office
• Est. in 2003
• Located downtown next to the
Rhine River
• Fridays BBQs on the outside terrace
“In the ever�changing project environment, Düsseldorf’s supportive and informal culture is a comforting constant.”
—Inga, consultant
Outside the OfficeHenrik, partner and office head of Düsseldorf,member of Young global Leaders (YGL)
Henrik meets with the global network of YGL on a regularbasis. YGL was initiated by the World Economic Forum to tacklelarge-scale problems, such as poverty and global warming.
Client Challenge
Historically, Personal Care Co. drove sales growth through acquisition.With declining acquisition opportunities, the company required 4.5%organic growth to remain competitive.
Recommendations
• Achieve portfolio transparency to identify opportunities• Focus on most attractive geographic markets• Prioritize investments in growth by brand
Results
“Being part of a young office in the highly competitiveGerman consulting market is energizing and rewarding.”
—Christoph, consultant
Alumni
0%
20%
40%
60%
80%
100%
Company type
Other
Start�up
Small/Medium Enterprises
Consulting
PE/VC/Banking
Blue Chip
Alumni—German practice
0%
2%
4%
6%
8%
Target Year 1
Growth exceeded target
Organic growth
4.5% 4.5%
12
Offices
• Est. in 1982 (Munich) and
2007 (Frankfurt)
• Located in Munich’s city center at
the Stachus; in the Westend Duo,
near Frankfurt’s opera house
• Bain’s fifth-largest office (Munich)
and one of the newest global
offices (Frankfurt)
Frankfurt & Munich [email protected]; [email protected]
Outside theOffice
Ricarda,sailinginstructor
Together with her six�sibling crewteam, Ricarda regularly partici�pates in regattas all over Europe.
AlumniDr. Markus Conrad, CEO Tchibo GmbHDr. Christian Illek, board member Deutsche Telekom, AG
Dr. Theodor Weimer, head of Unicredit Markets & global investment banking Investment Banking
Mirjam Schöning Naujoks, director Schwab Foundation for Social Entrepreneurship
Christian Stahl, partner Apax Partners
“The Munich office is an impressive success story. We’vehad double-digit growth over the last six years in a com�petitive market.”
—Alexander, manager
Our Work
Financial Services2
Telecom/Media/Tech3
Private Equity4
Industrial Goods & Services & Automotive1
Top industries
Client Challenge
Auto Co., an independent subsidiary of a leading manufacturer, suffered fromsignificant and increasing operational losses from its small-car business.
Recommendations
• Realign business model to focus on strategic core • Phase out unprofitable vehicle lines • Restructure operations across entire value chain • Integrate small-car business into Auto Co.
Results
Expertise
Ingo, insurance and bankingexpert
Ingo has worked with all the
major German-based insurance
companies. He regularly hosts
Bain’s Insurance Lounge and
Banker’s Lounge, bringing
together c-level experts to discuss
the latest industry trends.
�800
�400
�200
�600
0
$200M
$700M in profit improvement
Before case
Operating profit
Phase�out Restructure Integrate After case
13
Office
• Est. in 1994
• Located in the Puerta de
Europa Towers
• Advised ~70% of Ibéria’s large
private equity transactions
“After 20 years at Bain and working from six offices across our three regions, I came to Madrid for the opportunity togrow the business in Spain and Portugal.”
—Matthew, partner
Outside the OfficeTeresa, corporate mother
Teresa balances running Madrid’sPrivate Equity Practice with herother passion: her family. Teresaand her husband have two children, ages three and four.
Jordi, outdoor enthusiast
Since joining Bain four years ago,Jordi has hiked the Himalayas,mountain biked in the Andes,skied in the Arctic Circle andrun the New York Marathon.
Client Challenge
Home Appliances Co. had only grown at market levels, and recent performance had deteriorated due to store openings by top competitors.
Recommendations
• Identify priority customer segments• Determine strategic product categories and redefine positioning• Optimize marketing spending; improve store�opening performance• Improve inventory management and reduce out�of�stock items
Results
• Enhanced sales by 27%• Increased gross margin by 8%
–1000
100
200
300
400
–100
350
Before case After case
EBIT (indexed)
Private Equity2
Consumer Products3
Energy & Utilities4
Telecom/Media/Tech1
Top industries
Transportation Services5
Our Work Community Service
14
Offices
• Est. in 1989 (Milan) and 1991 (Rome)
• Located near the Duomo Cathedral
in Milan; in the heart of the Parioli
district in Rome
• Consulting market leader in Italy
“Bain is an informal environment where everyone’s opinionis valued. I appreciate that my contribution counts morethan my seniority.” —Caterina, associate consultant
Italy: Milan & [email protected]
Outside the Office
Francesco, life coach
A member of the InternationalFederation for FamilyDevelopment since 1996,Francesco devotes weekends tohelping couples reach a bal�ance between work, personaland social engagements.
Expertise
Claudia, luxury goods and fashion expert
Claudia developed a database, “Luxury Goods Worldwide
Market Observatory,” that has become one of the most
valued and studied market sources in the international
luxury goods industry.
Client Challenge
Grocery Co. was struggling to strike a balance between low price andproduct selection to meet dynamiccustomer needs.
Recommendations
• Develop new concept store• Reduce SKUs• Focus on private label growth
Results
• Decreased SG&A costs by 40%• Increased EBIT by 36%
Crocefisso St.
Torino St.
Stampa St.San Vito St.Disciplini St.
Olm
etto
St.
Molino delle Armi St.
Amedei St.
AncientCourtyard
Duomo di Milano
Cor
so It
alia
Park of theBasillicas
Basilica diSan Lorenzo
MilanOffice
0%
50%
100%
SKUs
Before
100
After
60
0%
50%
100%
Inventory days
Before
100
After
40
0%
75%
150%
Sales
Before
100
After
125
SKUs reduced...
...inventory days decreased
...and sales improved
Consumer Products & Retail2
Telecom/Media/Tech3
Energy & Utilities4
Financial Services1
Top industries
Mergers & Acquisitions5
Our Work
AlumniFranco Baronio, managing director Banco Popolare Paolo Bertoluzzo, CEO Vodafone Italy Francesco Conte, managing director BC Partners Alessandro Profumo, managing director & CEO Unicredit Group Fabio Vaccarono, managing director Sole 24 Ore System
15
Offices
• Working with clients in the region
since 1990
• Located in Kyiv’s Renaissance
Business Center; in Moscow’s
Lotte Plaza
• Team is a mix of Ukrainian, Russian
and other foreign nationals
“The influence I have seen Bain lend to the growth anddevelopment of Ukraine's businesses is inspiring.”
—Anatoliy, consultant
Kyiv & [email protected]; [email protected]
Outside the OfficeOrest, choir singer
Orest enjoys singing Ukrainian and Europeanclassical music in a choir. For the past decade,he has performed on all the classical stagesin Kyiv. After Orest joined Bain, he continuedto follow his passion and has never missed a rehearsal.
Expertise
Yury, foreigninvestmentsexpert
The Ukrainian national TV
channel frequently interviews
Yury as a leading expert on for-
eign investments. Recently Yury
served as the keynote speaker at
the international conference,
“Attracting Investments into
Ukrainian Companies.”
Client Challenge
Bank Co. sought to establish leadership in an emerging EasternEuropean market. Aiming for 10–15% market share, Bank Co. wouldhave had to outperform the market’s sharp growth continuously.
Recommendations
• Modernize HR and stabilize staff • Boost sales through marketing• Fill branches via new products • Restructure and focus network
Results
• Rated by a leading global finance magazine as top bank in an emerging market one year after working with Bain
AlumniVladimir Bernstein, CEO Real Estate Development GroupAleksey Karavaikin, vice president TNK�BP, Investment GovernanceMark Magaletsky, principal banker EBRD Vsevolod Rozanov, vice president & CFO Mobile TeleSystemsAlexander Savin, CEO A1 Group
“Being part of Bain Moscow's opening has been anenlightening rollercoaster ride. My level of contribution as an AC is exhilarating.”
—Nadya, associate consultant
New Arbat
Protochny Pereujck
Nov
insk
iy B
lvd.
Smolenskaya Ulitsa
SmolenskayaMetro StationKremlin
MoscowOffice
Russian Ministryof Foreign Affairs
RussianGovernment
Building
Vorov
skogo
St.
Peremohy Ave.
B. Khmelnytskogo St.
Artema
Yu. Kotsyubynskogo St.
Gogoliviska
LvivskaSquare
Kyiv DramaTheatre “Bravo”
National Circusof Ukraine
Obs
erva
torn
a
Chekhovskyi Prov.
Olesia Honch
araChapayeva
Turkenievska
Kyiv Office
16
Office
• Est. in 1979
• Located in the heart of London
• 25 nationalities represented
• Johannesburg is a London satellite
“I’m given the opportunity to challenge myself every day. The only ceiling is my own aspirations.”
—Natalie, consultant
[email protected]; [email protected]
Outside the Office
Nick, founder of the Jennie Marsh Trust
While at Bain, Nick establisheda charity to support Africanorphan care and education.Four�day weeks, several leavesand a transfer to Johannesburghave helped Nick serve his cause.
Expertise
James, strategy expert
James leads Bain's Global Strategy Practice.
Throughout almost 20 years at Bain, James has worked
with over 30 global companies to develop and deliver
sustainable, profitable growth strategies. He is the
author of numerous articles on growth, and is the
coauthor of the bestseller, Profit from the Core.
Client Challenge
Department Store Co. was losingshare and saw its profits declining.
Recommendations
• Redefine product offeringbased on consumer insight
• Expand store footprint by 40%• Reallocate 20% of space in
existing stores• Restructure buying and
merchandising operations;implement new categorymanagement tools
AlumniDeborah Cornelius, director of strategy Burberry Stuart Gent, executive vice president Bain CapitalMurray Hennessy, CEO Avis Europe Rob Moffatt, strategy manager GoogleJon Wright, founder Innocent
10.2%
5.5%
9.3%
0
2
4
6
8
12%
10
Year –2 Year 5
+6%
+9%
+9%
+3%
DepartmentStore Co.
Competitor
Operating margin
Year 0Start of Bain
supportRevenuegrowth
Community Service
Three-quarters of the London office
has provided more than 3,000 hours
to Bain’s community service programs.
Results
17
Offices
• Est. in 1994 (Stockholm), 2006
(Helsinki) and 2007 (Copenhagen)
• Located in the city centers of
Copenhagen, Helsinki and Stockholm
• 16 nationalities represented; working
language is English
“The environ�ment at BainNordic is onethat constantlychallenges meand provides
new learning opportunities everyday.”
—Staffan, manager
Nordic: Copenhagen, Helsinki & [email protected]
Outside the OfficeAnders, French horn musician
Anders has played the Frenchhorn since he was a child. Hestudied music in Gothenberg andthen played with the DutchPhilharmonic Orchestra. Sincejoining Bain, Anders keeps uphis love of music by maintaininga regular practice schedule.
Client Challenge
Global Manufacturing Co.
needed to overhaul its supply
chain to improve cash utilization
and profitability.
Recommendations
• Improve product specifications
• Identify low�cost sources in
China and Russia
• Consolidate suppliers;
employ indirect purchasing
• Renegotiate contracts to
improve lead time
• Upgrade and restructure
equipment base
Results
• Delivered three�year road
map to achieve savings
AlumniTomas Ekman, partner 3i Jonathan Kimber, global supply director Oriflame Tarjei Mellin�Olsen, founding partner Medici CorporateTero Telaranta, vice president Cargotec Per Waldemarsson, managing director Brokk
“Team spirit here is very strong.I was made to feel a welcomemember of the team from day one.”—Tiina,senior associate consultant
$0
$100
$200
$300
$400
Target savings
320
Our Work
Private Equity2
Telecom/Media/Tech3
Financial Services4
Industrial Goods & Services1
Top industries
Consumer Products & Retail5
Healthcare6
18
Office
• Est. in 1985
• Located near the Champs Elysées
• Fitness center and concierge services
provided, including event booking
and laundry services
“There is an open dialogue in Bain Paris. Issues are raisedcandidly and resolved by our leadership.”
—Ada, manager
Outside the Office
Laurence, philanthropist
Laurence heads up ActionSolidarité Pays Oubliés, anorganization that sponsors education and childhood nutritionprojects in countries like Haiti and Mongolia.
Expertise
Paris leadership,growth experts
Fifteen partners
and managers
published a five-
week series on
“The Art of
Growth” for Les
Echos, a leading French daily
business newspaper.
Client Challenge
Global Tool Co. asked Bain to help it acquire French Tool Co.Margin potential and integration challenges were major concerns.
Recommendations
• Focus on high-value drivers by:– enhancing revenue through cross selling
and business expansion – leveraging synergies achievable in
purchasing, manufacturing, logisticsand SG&A
– establishing go-to-market strategies foreach country
• Manage cross-border cultural gap withintensive communication
Results
• Integrated teams successfully• Secured ongoing business during the integration process• Achieved 75% of two-year synergy target in first six months
AlumniCatherine Baton,financial controller & business planning Danone France Evrard de Montgolfier, development director Artémis Bernard Gautier, managing director Wendel Investments John Perkins,senior director, Northern & Southern Europe Apple Computer Europe Pauline Quéré, senior director product Carlson Wagonlit Travel
“The Paris office is dynamic, diverse and challenging. Theintellectual demand is high and prompts you to deliver thebest you possibly can.”
—Alexandra, consultant
0.0
0.5
1.0
1.5
2.0
2.5X
1.0
0.4
0.4
0.40.2 2.4
Equity value of acquired company (indexed)
Star
t
Ope
ratio
ns s
yner
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Sour
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End
19
Office
• Est. in 1998
• Located in a historic, early
1900s building
• Sponsors enjoyable office-wide
events, such as ski trips
Community Service
Bain Zurich worked with the CEO
of Job Factory, a nonprofit that offers
apprenticeships to disadvantaged
teens, to develop a franchise model to
scale the business across Switzerland.
“At Bain Zurich, people can make things happen quiteeasily. If you have a good idea, you’re encouraged to goout and do it!”
—Miltiadis, manager
Expertise
Josef, globalstrategydevelopmentexpert
Josef imparted the four key suc-
cess factors for global expansion
in his article “Making Foreign
Moves Pay Off,” which provides
reasons for the 60% failure rate
and reveals the success drivers
for the companies that achieve
profitable foreign growth.
Client Challenge
Power Co. was near collapse dueto noncore portfolio investmentsand numerous reorganizations.Estimated impact of asset destruc�tion was $40B.
Recommendations
• Refocus on core business• Invest in key segments
and geographies• Divest noncore assets
Results
• Added $47B to market cap
AlumniMarkus Binkert, managing director Swiss International Air LinesDr. Holger Müller, strategy director Novartis Pharma Stephan Müller�Kniestedt, CEO Unic AG Aymeric Sallin, founder & managing director NanoDimension Janet Voûte, CEO World Heart Federation
“The Zurich office offers a great balance between international, state�of�the�art strategy consulting with top clients and a down�to�earth, small-office culture.”
—Isa, consultant
0
10
5
15
20
$25
0 1 2 3 4 5
Share price (indexed)
Year
Power Co.'s share price grew >15x since implementing Bain's recommendations
Asia Pacific
• Australia: Melbourne & Sydney• Greater China: Beijing, Hong Kong & Shanghai• New Delhi• Seoul• Southeast Asia: Singapore• Tokyo
Before case
1.0
0.00.51.01.52.0
2.5X
0.3
0.70.2 2.1
Brand and costalignment
Exportturnarounds
Supply chainrationalization
After case
Annual profit improvement (indexed)
1
3
5
7
9
11
13
Share price (indexed)
1994 20072000
Bain clients
Shares on ASX
Offices
• Est. in 1989 (Sydney) and
2000 (Melbourne)
• Located in the central business
districts of Sydney and Melbourne
• Hosted 100 transfers in the last
two years
Australia: Melbourne & [email protected]
Outside the Office
Damien, marathoner
Transfers to several Bain officesenabled Damien to compete inraces on four continents. Hisbest marathon time is two hours,26 minutes.
Expertise
Greg, social entrepreneur
Greg became the founding CEO of the Australian
Charities Fund (ACF) while continuing his client
work. More than 160 organizations have benefited
from funding, skills and corporate resources as a
result of Greg’s and ACF’s work.
“With a steady flow of folks on international transfer, our
offices are like the United Nations—but with a distinctly
Australian flavor.” —Michael, partner
“The leadership team shares details about all aspects of
office performance on a regular basis, which helps us feel
like we’re all contributing to the running of the business.”
—Catherine, consultant
Our Work
Client Challenge
After a period of growth, Wine Producer Co. faced an oversuppliedmarket and performance challenges, resulting in disappointing profitsand margins.
Recommendations
• Align brands and costs with price segments• Turn around sales performance in key export markets • Rationalize wine-making, bottling and distribution assets
Results
22
Offices
• Est. in 1988 (Hong Kong), 1993
(Beijing) and 2004 (Shanghai)
• Located in Hong Kong Central, in
Beijing’s Central Business District and
on Nanjing West Road in Shanghai
• Work with clients in over 30 industries
“Working at Bain Hong Kong provides infinite learningopportunities and the chance to develop and grow withvery talented people.”
—Quincy, consultant
Greater China: Beijing, Hong Kong & [email protected]; [email protected]; [email protected]
Outside the OfficePeter, outrigger canoer
Peter paddles two nights andone morning a week. He andhis team compete annually in theoutrigger canoe world champi�onships—a seven-hourendurance race that requiressurfing Hawaii's 20-foot waves.
Client Challenge
Financial Services Co. had a single�product, single�channel business. The company was losing share and agents.
Recommendations
• Implement a major customer retention program• Enhance product offering• Initiate retention�based compensation; develop a new agent model• Strengthen executive leadership team; equip with a clear vision
Results
• Reduced customer churn by 50%• Improved agent retention
AlumniJim Hildebrandt, managing director Bain Capital Cecilia Ho, general manager International PaperJason Hu, vice president CDH InvestmentsJian Pan, vice president MBK PartnerRick Yan, CEO 51job.com
“Bain’s strong Private Equity Practice has given me the opportunity to work with top global funds and pre�IPO firms across industries. I’ve quickly established a robust understanding of the Asian markets.”
—Xuan, consultant
Community Service
Our Work Top industries
Consumer Products2
Telecom/Media/Tech3
Industrial Goods & Services1
Top capabilities
Mergers & Acquisitions2
Customer Strategy & Marketing 3
Strategy1
0
50
100
150
200
100
Year 2
115
Year 3
160
Shareholder value (indexed) Increased shareholder valueby 60% in 3 years
Year 1
23
24
Offices
• Est. in 2006
• Rapid scale-up and growth of office
• 23 transfers from and 55 to New Delhi
Expertise
Ashish, healthcare expert
Ashish has a wide experience base in healthcare, from
branded and generics pharmaceutical companies, to
medical device players, to healthcare companies. His
journal contributions include In Vivo’s “Healthy Conver-
gence” and “Redefining Big Pharma’s Business Model.”
Client Challenge
After 15 years in India, Packaging
Co. had achieved only a 0.1%
market share.
Recommendations
• Move product from premium to
mass position
• Increase focus on core
customer base
• Eliminate supply chain
complexities to reduce costs
“I value the entrepreneurial spirit of the New Delhioffice. Across all levels of our team, there is a realsense of building the business.”
—Karan, partner
“The growth and diverse work of the New Delhi officehas provided me with an accelerated learning environment.”
—Karthik, associate consultant
Sri, private equity expert
As a leader in Bain’s Private Equity Practice in the US
and now in India, Sri has helped PE funds make
investment decisions across many industries. He has
written articles for the Economic Times, Financial
Express and has been quoted in many publications
including the Financial Times.
Our Work
2
3
Consumer Products & Retail
4
Financial Services5
Private Equity
1
Top industries
Telecom/Media/Tech
Industrial Goods & Services
0%
20%
40%
60%
80%
100%
Market share
Year 0 Year 10E
Packaging Co.
Packaging Co.
Rest ofmarket
Results
Community Service
25
Office
• Est. in 1994
• View of Namdaemun, Korea’s
No. 1 national treasure
• Management consulting market
leader in Korea
Expertise
Chul�Joon,private equitymarket leader
Since founding Seoul’s Private
Equity Practice in 1998, Chul-
Joon and Bain have been
involved in more than 80% of
all major M&A deals in Korea.
Chul-Joon now leads Bain’s
Private Equity Practice in Asia,
which boasts a strong leader-
ship position in size and
growth rate.
Client Challenge
Conglomerate Co. was looking to acquire one of the largest and mostprofitable Korean construction companies in a highly competitive dealenvironment.
Recommendations
• Complete a feasibility study, due diligence, price negotiation and PMI planning to support bid– Confirm investment thesis– Identify synergy potential– Quantify full potential value
Results
• Received perfect score from target’s evaluation committee
• Won the deal—the largest in Korea’s history
AlumniHyun Sang Cho, executive vice president Hyosung Corporation Jin Hwan Choi, senior vice president Hyundai Capital Young�Ho Hur, principal CCMP Capital Asia Jung�Ah Lim, managing director Motorola Korea Jeong�Hun Shin, executive managing director & CFO HAITAI
Community Service
Bain Seoul conducted a pro bono study to identify ways of maximizing
employment potential in Korea. The results were presented to 400 opinion
leaders from the Korean government, including the prime minister, and
from business and academic circles.
0
25
50M
Total population
Totalpopulation
Under theage of 15
Productioncapable
Economicallyinactive
Economicallyactive
Unemployed Employed
What is the full potential of Korean human capital and how can it be achieved?
1 2 3Increase economically
active populationReduce
unemploymentReduce potential unemployment
triggering factors
Year 0
1
0
1
2X
Year 1
2
Market value (indexed)
“It is not a coin�cidence thatBain promotedme to be thefirst female
Korean partner in a global con�sulting firm. Bain has presentedme with tremendous careeropportunities and the necessarysupport to be successful.”
—Yeon-Hee, partner
“Korean companies have enor�mous potential to be globalleaders. I am thrilled to offerstrategic direction that takesthese companiesto the next level.”
—Soomin,partner
Office
• Est. in 1993, regional hub for ASEAN
• 15 nationalities represented
• Works with 60% SE Asian clients
and 40% multinational clients
“Much of our work involves developing Asia�Pacificstrategies for our clients, which requires us to thoroughlyunderstand markets across the region. We are challengedto think in a holistic and integrated way.”
—Louisa, consultant
Southeast Asia: [email protected]
Outside the OfficeYining, dancer
Yining maintains a regularrehearsal schedule to perfect her art. A recent four�month sab�batical enabled her to study theArgentine tango in Buenos Airesand the Brazilian samba in Rio.
Expertise
Ed, financial services expert
Ed was asked to develop a Southeast Asian government’s
master investment plan. Ed’s plan resulted in the estab-
lishment of a $1B government investment fund.
AlumniTobias Damek, associate, principal investments Lehman Brothers Will Hoon, president Eu Yan SangSanjiv Kapoor, director Temasek Holdings Terence Poon, vice president Citibank Zee Yoong Kang, director NTUC Joblink
Our Work
Community Service
300
0
100
200
ASEAN indices
Bain ASEAN* clients
2000 2003 2006
*ASEAN: Association of Southeast Asian Nations
Bain Southeast Asia clients outperform the market 3 to 1
Client Challenge
Global Bank Co. needed to accelerate growth in its consumer wealthmanagement business to achieve clear market leadership.
Recommendations
• Enhance product offering and benefits • Improve customer economics and acquisition channels • Develop a relationship management model • Revamp the organization structure
Results
• Created more than $25B in consumerdeposit growth
• Increased profitability by $1B • Acquired more than 100,000 new
affluent customers 0.0
1.0
2.0
3.0X
Profit (indexed)
Year 0 Year 5
1.0
2.8
26
Hibiya St.
Imperial GardensImperial Palace
Marunouchi Naka St.
Baba
saki
St.
Tokyo Station
Marunouchi Building
TokyoOffice
Office
• Est. in 1981
• Situated in Marunouchi
• Transfer experience: over 25%
of Tokyo consultants
Outside the OfficeShinji, lecturer
Shinji applies Bain’s approach toeducate graduate students on howto enhance Japan’s social welfarethrough health and sport.
Client Challenge
Bank Co. needed to develop a post�consolidation integration plan thatleveraged each banks’ strengths and adjusted their tailored strategies.
Recommendations
• Build a centralized function, specializing in solution business proposals
• Target medium�size businesses with 0.3�1B JPY in revenue; conduct direct marketing
• Focus on mortgages for individual customers
Results
• Significantly outperformed bank competitors
“I was impressed by the enthusiasm of the Tokyo officefor driving growth in Japan. I am convinced that Bain isthe best place to achieve my aspirations.”
—Shigeto, consultant
“We work with many of the leading Japanese companieson their most important problems. My teams’ impact hasfrequently been found in local and global newspapers.”
—Takeshi, consultant
Financial Services2
Telecom/Media/Tech3
Consumer Proucts & Retail4
Industrial Goods & Services5
Performance Improvement4
Organization5
Private Equity1
Top industries
Customer Strategy & Marketing2
Mergers & Acquisitions3
Strategy1
Top capabilities
AlumniShintaro Hori, chairman & senior executive Bain Capital Japan Sakie T. Fukushima, regional managing director Japan, Korn/ Ferry InternationalIchiro Ando, senior VP, chief strategy planning officer McDonald’s Company Shinichiro Nakamura, president Daiwa Steel Tube Industries Hidetaka Sasai, president & CEO Omron Colin
Our Work
27
Note: Case period May–Sep 1999 and Jul–Sep 2003
0
100
200
¥300B
Market value
TOPIX
BankCo.
Jan98
Jan08
Sep03
Increased stockprice by 3x
after the case
Caseend
The Americas
• Atlanta• Boston• Chicago• Dallas• Los Angeles• Mexico City• New York• Palo Alto & San Francisco • São Paulo & Buenos Aires• Toronto
Office
• Est. in 1996
• Located in the heart of Buckhead’s
business district
• Two teams dedicated to serving
private equity
Outside the Office
David, Jeopardy! champion
David won $45,000 as a three�day champion on Jeopardy! He put his winnings toward his MBA tuition.
Expertise
Alan, leader of Global Financial Services Practice
With 20 years at Bain, Alan specializes in strategy,
innovation and new business development. During an
18-month leave, Alan gained valuable experience starting
a high-risk mortgage and credit card origination business.
Client Challenge
Baby Clothing Co. sought to turbo�charge growth.
Recommendations
• Develop five�year growth plan to include IPO
• Build strategy to enter mass channel• Identify supply chain improvements
Results
• Facilitated productive IPO• Acquired major competitor• Successfully entered mass channel• Reduced order cycle time by ~20%
Our Work
Consumer Products & Retail2
Financial Services3
Industrial Products1
Top industries
Performance Improvement2
Customer Strategy & Marketing3
Strategy1
Top capabilities
0
1
2
3
Share price (indexed)
IPO Year 2
Increased share price by >2.5X
30
“Our office is in a fantastic location. You can live in a
great house with a backyard, five minutes from work.”
—Jennifer, manager
Community Service
• Donated ~$3M in professional
services to the Woodruff Arts Center
in Atlanta in 2007 and 2008
– Woodruff Arts Center and its
divisions include the Atlanta
Symphony Orchestra, High
Museum of Art, Alliance
Theatre and Young Audiences
• Bain supported the development
of a strategic growth plan for the
enterprise, including:
– Creation of an enterprise level
mission and vision
– Development of strategic
focus areas
– Design of near-term priorities
to drive execution
• Results to date include unprecedented
levels of collaboration across
the organization
– New method of allocating
shared funds based on
collaboration and education
based incentives
– Introduction of cross-arts,
theme-based events
– Improved processes for
collaboration and communica-
tion across the organization
and its individual boards
Office
• Est. in 1973 as the first Bain office
• Situated between Back Bay and
the South End
• Winner of the 2000 and 2006
Bain World Cup soccer tournaments
“I have a strong
interest in healthcare
and have been
impressed with the
opportunities the Boston office
has provided me, both from
a partner�expertise and
case�experience perspective.”
—Lea, consultant
Expertise
Darrell, management tools expert
In 1993 Darrell surveyed senior executives on usage,
satisfaction and effectiveness of widely used management
tools. Since then he has regularly published Management
Tools: An Executive’s Guide. The survey has been widely
cited in many top-tier US and international publications.
AlumniKenneth Chenault, chairman & CEO American Express Joel Davidson, executive vice president & COO America Online Steve Pagliuca, managing director Bain Capital Mitt Romney, former governor State of Massachusetts Michael White, chairman & CEO PepsiCo International
Community Service
Client Challenge (Bain Boston results challenge contender)
Consumer Food Co. faced declining margins due to an increase in commodity and production costs.
Recommendations
• Focus manufacturing flexibility on most profitable core brands• Optimize supply chain around most efficient
lines and factories • Invest in automation and capacity at top plants;
outsource select products
Results
• Improved gross margin by 300 basis points • Increased capacity utilization by over 20%
Marcia, organization practice leader
Marcia leads Bain's Organization Practice in North America.
She has authored a number of articles on organization,
leadership and executive compensation, which have appeared
in the Harvard Business Review, the Financial Times, the
Wall Street Journal and the European Business Journal.
“What differentiates
Bain most from my
previous consulting
firm experience is the culture—
entrepreneurial, nonhierarchical,
energetic, passionate, caring
and respectful. Bain Boston
successfully balances an intense
pursuit of results for our clients
with a genuine interest in the
development of our people.”
—Shawn, consultant
0
50
100 100
70
30%improve�
ment
Production costs (indexed)
Before case After case(projected)
31
Office
• Est. in 1992
• Located in “the Loop”
• Team from 27 of the 50 states; more
than 20% from outside the US
Community Service
Over 30 volunteers
prepared more than
200 tax returns for
low-income Chicago
families, recovering
an incremental $450k.
“The Chicago office is growing at a robust pace, making it an exciting place to work. There’s always a chance to learn something new.”
—Nikki, consultant
Outside the OfficeDave, rugby player
As a member of the ChicagoGriffins, Dave plays competitiverugby against 18 teams across the US.
Expertise
Ted, leader of Global MergerIntegration Practice
Ted has led or supported over 20 merger integrations
across a wide range of industries. He also recently
authored a HBR article titled “Human Due Diligence.”
Client Challenge
Consumer Products Co. faced softened consumer demand, rising raw material costs and issues with fixed-cost absorption. The resultingpressures drove prices down and encouraged fierce, often irrational,competitive behavior.
Recommendations
• Eliminate pricing gap with competitors• Gain share via a customer�focused business model• Improve profits through product mix makeup and raw materials procurement• Make production decisions that fully account for marginal economics
of commodity markets• Operate more efficiently in manufacturing plants
Results
0%
50%
100%
150%
Profit improvement (EBITDA)
70
Operations
35
Costmanagement
20
Overallimprovement
125
Sales, pricing& procurement
AlumniSteve Berg, partner Castanea PartnersGary Leff, founder Stir Crazy Restaurant Michael Osanloo, EVP of strategy Kraft Austin Rothbard, president Cabo YachtsKatie Weaver, director of accountability Chicago Public Schools
32
33
Office
• Est. in 1990
• Located in Las Colinas, a conven-
ient location to accommodate both
urban and suburban lifestyles
• Given our close relationship with
Bain Mexico City, Bain Dallas
serves Southwest United States
and Central American clients
Our Work
“Given the high proportion of turnaround cases in Dallas,I’ve had the chance to ‘get under the hood’ of a business,have an impact and see results very quickly.”
—Jide, consultant
Outside the Office
Donald, concert violist
Donald graduated from the Trio di Trieste International School ofChamber Music and studiedunder the Dallas SymphonyOrchestra’s associate principalviola. Donald did a six�monthexternship, working for the orches�tra’s vice president of marketingand communication.
Expertise
Stan, airline expert
Stan took a two-year hiatus from Bain to lead the
turnaround of Airline Co., the largest US charter air-
line, as CEO. During Stan’s tenure, Airline Co.’s cash
balances tripled, profitability was restored and the stock
price ultimately rose over 500%.
Client Challenge
Dairy Co. acquired a number of specialty dairy brands. The companysought help with integrating the brands to grow sales.
Recommendations
• Integrate specialty brands into a new branded company• Develop five�year marketing road map; define pricing and trade strategy• Develop the organization to support integrated operations• Design architecture to support integrated supply chain
Results
0
100
200
300
Dairy Co. profit (indexed)
Before case
100
Supply chain
85
Pricing/productstrategy
30
Trade spend
15
After case
230
AlumniTed Beneski, managing partner & CEO Insight Equity Greg Brenneman, CEO QuiznosDan Connors, CEO Wire One Communications Mark Jones, chairman, president & CEO Texas Wasatch Group David Lenhardt, senior vice president PetSmart
Industrial Goods & Services2
Telecom/Media/Tech3
Retail4
Consumer Products1
Top industries
Transportation Services5
Community Service
Office
• Est. in 1996
• Located in Century City, near
Fox Studios
• Owners of box seats to the Dodgers,
Kings, Clippers, Lakers, the Holly-
wood Bowl and the LA Philharmonic
Outside the Office
Stephan, tsunami volunteerStephan traveled to tsunami�stricken Thailand to support therecovery efforts. Bain LA’s Take 2program enabled him to spendseveral weeks in Thailand andmake a meaningful impact.
Expertise
Dave, media and entertainment adviser
Dave has broad experience in film, television and video
games. He also advises private equity investors focused
on media, has served on a number of early-stage venture
boards and founded the investment firm, eVolution.
Client Challenge
Consumer Products Group Co. was a follower in the fragmented US consumer packaged goods category, with low and declining margins, a weak brand portfolio and eroding market share.
Recommendations
• Conduct strategic acquisitions• Introduce premium products• Implement a dramatic cost reduction program• Redesign product development and manufacturing processes
Results
• Transformed from a weak No. 4 to a strong and growing No. 2
AlumniRich Bergsund, CEO Wine.comPhil Kleweno, chairman of the board PlanetOut Marco Petruzzi, president & COO Green Dot Public Schools Bryan Taylor, partner Texas Pacific GroupMatt Tupper, president & CEO POM Wonderful
01234XRevenue (indexed)
Year 0
1
Year 2
3
0%
500%
1,000%
Year 1
1,000
Tripled revenue Improved profit 5X
0
2.5
5XProfit (indexed)
Year 0
1
Year 2
5Return on Bain fees
Achieved 1,000% return on Bain fees
Our Work
Russ, chief talent officer
As the chief talent officer and a senior partner
with the firm, Russ is dedicated to maintaining top
talent through training and development programs that
support consultants throughout their careers at Bain. Top industries
Consumer Products & Retail2
Private Equity3
Telecom/Media/Tech1
Healthcare5
Industrial Goods & Services4
Community Service
Over two-thirds of Bain LA’s associate
consultants dedicate their time to
consulting youth and education
organizations. The team’s first case
was a spin-off strategy for WriteGirl,
a creative writing and mentoring
organization for young women.
34
Office
• Est. in 1997
• Located in “El Pantalon”
• On average, consultants are
citizens of two countries
Mexico [email protected]
AlumniEric Fullmer, managing director Caoba Capital Carlos Lukac, CEO Innopack Aura Martinez, vice president of strategy ING Carlos Montemayor, co�founder & CEO Inflection Point Systems Geoffrey Weston, vice president of cargo Royal Jordanian Airlines
Our Work
Paseo de la Reforma
Las Palmas
Libre Toluca
Constit
uyen
tes
Anillo Periferico
Ave. Rio Churubusco
Miguel Aleman Viaduct
CoyoacanGrounds
CiudadUniversity
Race Trackof the Americas
BosqueChapultepec
Mexico CityOffice
Expertise
Carlos,supply�sideinnovator
Carlos views supply manage-
ment as a means of innova-
tion. His recent article,
“Supply Management:
Strategy’s Hidden Accelerator,”
challenges companies to
extend and deepen capabilities
to achieve a supply-side
competitive advantage.
Financial Services2
Transportation Services3
Consumer Products1
Top industries
Strategy2
Organization3
Performance Improvement1
Top capabilities
Client Challenge
Airline Co. saw its profitability suddenly collapse by an estimated600% in one year.
Recommendations
• Replace assorted fleet with a unified set of aircraft• Exit unprofitable routes• Redesign remaining routes to serve key markets better• Realign executive compensation based on company performance
Results
• Realized $10M per year as a result of the new fleet
–10
0
10
20%
Profitability now comparable to the best US airlines
Major USairlines
EBIT to sales
Low�costcarrier 1
Low�costcarrier 2
Low�costcarrier 3
Airline Co.
“The diversity of experience at Bain Mexico is exciting.We work with large multinationals to small start�ups acrossmore than10 Latin American countries.”
—Jorge, consultant
“Not a native of Mexico, I appreciate the support andcamaraderie the office has given my family and me duringour transition to Mexico City.”
—Nicolas, manager
35
36
Office
• Est. in 2000
• Located in Times Square
• 22 nationalities represented
and 19 languages spoken
Community Service
Bain New York
teamed with the
Clinton Foundation
to reduce fertilizer costs in Malawi
and Rwanda. The work focused on
identifying cost-effective fertilizers,
negotiating price discounts and
improving distribution to small farms.
“From the day I arrived at Bain New York, I have receivedcontinuous training. The subject matter has shifted froman analytical to strategic to a managerial focus."
—Mariame, manager
Outside the Office
Payal, classical Indian dancer
With 20 years of experience, Payal was selected for New York’spremier Indian dance troupe,Bollywood Axion. Payal and thetroupe have been featured inHollywood, Bollywood and onreality TV.
Expertise
Rob, customer strategist
Rob coauthored the study, “Closing the Delivery
Gap,” which identified that while 80% of companies
think they’re delivering a superior experience to their
customers, only 8% of their customers agree.
Client Challenge
Since being acquired, Drug Co.’s operating profit slipped by 30%.
Private Equity Firm wanted to reignite profitable growth and position
it for optimal sale.
Recommendations
• Focus on key customer segments
• Streamline product assortment
and rationalize pricing
• Improve ordering mechanics and
in�store training to decrease inventory
Results
• Improved EBITDA by 60% in 18 months
• Reduced inventory by 15%
Runyon’s Way
Broadway
Restaurant Row
9th
Ave
.
8th
Ave
.
7th
Ave
.
6th
Ave
.
5th
Ave
.
40th St.
50th St.
41st St.
42nd St.
39th St.
49th St.
35th St. Empire StateBuilding
Grand Central
RockefellerCenter
Bryant Park
Central Park
MadisonSquare Garden
New YorkOffice
0.00
0.25
0.50
0.75
$1.00
Before case
$0.50
After case
$0.95
Public debt(value per dollar)
Client Challenge
Tech Co. faced fundamental market shifts, slowing industry growth anderoding share and prices. Its operations were no longer competitive giventhe new market environment.
Recommendations
• Identify cost reduction and efficiency opportunities across all functions,including manufacturing, R&D, sales & marketing, G&A and IT
Results
37
Offices
• Est. in 1978 (San Francisco) and
2001 (Palo Alto)
• Located in San Francisco’s
Embarcadero Center; on the top
floor of Palo Alto’s tallest building
• 150 transfers into and 110 transfers
from the Bay Area over five years
Palo Alto & San Francisco [email protected]; [email protected]
Outside the Office
Larry, triathelete for a cause
Larry has competed in severalIronman triathlons, raised more than$25,000 and drawn attention tothe importance of early detectionand treatment of breast cancer.
George, museum chairman
After serving for 10 years on the board of directors of theExploratorium, a hands�on museumof science, art and human perception, George is now its chairman.
Expertise
Kris, retail strategist
Kris is a frequent speaker and writer on retail strategy
and has been quoted in the popular business press,
including in USA Today and Newsweek.
AlumniPeter Berkowitz, VP of real estate and strategy 24 Hour Fitness Alastair Dorward, CEO Method ProductsKim Goodman, executive vice president American Express Jesse Rogers, managing director Golden Gate Capital John Donahoe, president & CEO eBay, Inc.
“I don’t think any other job would continue to provide so much learning at this stage of my career—that’s true of Bain in any office.” —Travis, partner
Community Service
Year 1 Year 2 Year 3
Bain identified potential savings of up to 20% of total costs
Year 4+ Full potential
G&A and IT
Sales & MarketingR&D
Manufacturing
Resultsachievedto date
Savings
38
Offices
• Est. in 1997 (São Paulo) and
2008 (Buenos Aires)
• Located in premier business and
entertainment district
• Sponsors Do Your Own Thing (DYOT)
social and community activities
“Bain São Paulo offers both the prestige of being part of a high�caliber international firm and the excitement of working in a leading emerging market.”
—Karina, manager
São Paulo & Buenos [email protected]; [email protected]
Outside the OfficeAndre, exercise fanatic
Andre champions runs, triathlonsand adventure races for his Bain colleagues. Most recently,a Bain team completed a40-km mountain bike, 20-kmtrek, 10-km canoe and 100-mrappel race.
Expertise
Rodolfo, profitable innovator
Rodolfo developed an innovative consumer banking
model for emerging market clients. Using the model
to service the untapped and most profitable low-income
segment has transformed the low-income segment into
a highly profitable business with >30% ROE.
Client Challenge
After enduring a financial crisis, Apparel Co. needed a clear strategy tocreate growth.
Recommendations
• Reposition brand to expand into the moreattractive segment of affordable fashion
• Invest in a powerful private label card• Enhance distribution channels; double number
of stores• Refocus efforts to win back wholesale clients
Results
• Revitalized revenue growth by 20% byrepositioning brand
Helena St.
Rocio St.
Ipiranga Museum
Cathedral da Se’
Fidêncio Ramos St.
Olimpiadas St.
Vice
nte
Pinz
ón A
ve.
Gomes de Carvalho Rd.
Casa do Ator St.
Quatá St.
Ramos Batista St.
São PauloOffice
0
100
200
300
400
S&P 500
Apparel Co.
Ibovespa
Year 0 Year 1
Share price (indexed)
Our Work
Financial Services2
Consumer Products3
Transportation Services1
Top industries
Performance Improvement2
Mergers & Acquisitions3
Strategy1
Top capabilities
AlumniLuis Bueno, international new business manager Natura Jairo Carolinski, strategic planning director Cosan Group Rodrigo Osmo, new business director Gafisa Real EstateClaudia Sender, general marketing manager Whirlpool Sergio Werneck, director of internal control & analysis AES
Office
• Est. in 1989
• Overlooks Toronto’s scenic lakefront
• 13 languages are spoken in the office
“I have been a part of groundbreaking decisions for Canadian companies—decisions that have made the frontpages of newspapers.”
—Herbert, manager
Outside the Office
Alison, home builder
Alison has helped build fiveHabitat for Humanity homes in Botswana, Ethiopia, Ghanaand Uganda. She runs Bain’sworldwide partnership withHabitat, sponsoring new hireson destination builds.
Expertise
Alistair, operations strategyexpert
Alistair and his teams have
helped their operations clients
achieve more than $3 billion per
year in improved profitability.
Client Challenge
Home Co.’s share price fell by 50% due to ineffective diversification,a slowed core business and elevated oil prices.
Recommendations
• Realign business around profitable segments; reassess viability of low-margin products
• Reorganize product development andsales force focus
• Institute a long-term pricing model;implement competitive RFP process
• Consolidate manufacturing footprint;increase equipment effectiveness
Results
• Increased market share in target markets by 5 points • Realized $300M in improved cash flow from noncore divestitures
AlumniAndrew Claerhout , director Teachers’ Private CapitalStéphane Dubreuil, senior VP of consumer solutions TELUS Ross Petersmeyer, vice president of strategy Great�West Life Joseph Shlesinger, managing director Callisto Capital Thecla Sweeney, principal Birch Hill Equity Partners
Community Service
“There is a close support network between the women inthe Toronto office. Women’s events are highlights in mycalendar because they provide a chance to connect withwomen on professional and personal issues.”
—Michelle, consultant
0.0
0.5
1.0
1.5
2.0
2.5X
Margin improvement (indexed)
Year 0
1.0
Year1
1.5
Year 3
2.5
39
Europe, Middle Eastand Africa
Bain & Company Netherlands, LLC
Rembrandt Tower, 25th Floor
Amstelplein 1
1096 HA Amsterdam
The Netherlands
tel: +31 20 7107 900
fax: +31 20 7107 950
email: [email protected]
Bain & Company Belgium, Inc.
Blue Tower, 24th Floor
Avenue Louise 326
1050 Brussels
Belgium
tel: +32 2 626 26 26
fax: +32 2 646 28 53
email: [email protected]
Bain & Company Nordic, Inc.
Bredgade 31A
1260 Copenhagen K
Denmark
tel: +33 41 03 00
fax: +33 41 03 10
email: [email protected]
Bain & Company Germany, Inc.
Mönchenwerther Str. 11
40545 Düsseldorf
Germany
tel: +49 211 42476 0
fax: +49 211 42476 200
email: [email protected]
Bain & Company Germany, Inc.
Bockenheimer Landstrasse 24
60323 Frankfurt
Germany
tel: +49 69 667 778 0
fax: +49 69 667 778 200
email: [email protected]
Office contact
Bain & Company Russia, LLC
Lotte Plaza Business Center
15th Floor
8 Novinsky Boulevard
Moscow, 121099
Russia
tel: +7 495 721 86 86
fax: +7 495 721 86 87
email: [email protected]
Bain & Company Germany, Inc.
Karlsplatz 1
80335 Munich
Germany
tel: +49 89 5123 0
fax: +49 89 5123 1113
email: [email protected]
Bain et Compagnie
50 avenue Montaigne
75008 Paris
France
tel: +33 1 44 55 75 75
fax: +33 1 44 55 76 00
email: [email protected]
Bain & Company Italy, Inc.
Piazza Ungheria, 6
00198 Rome
Italy
tel: +39 06 8525 01
fax: +39 06 8540 351
email: [email protected]
Bain & Company Nordic, Inc.
Regeringsgatan 38, 6th Floor
S-111 56 Stockholm
Sweden
tel: +46 8 4125 400
fax: +46 8 4125 410
email: [email protected]
Bain & Company Switzerland, Inc.
Rotbuchstrasse 46
8037 Zurich
Switzerland
tel: +41 44 3608 600
fax: +41 44 3608 686
email: [email protected]
Bain & Company Nordic, Inc.
Urho Kekkosen katu 3B, 5th Floor
00100 Helsinki
Finland
tel: +358 9 6850 550
fax: +358 9 6850 5599
email: [email protected]
Bain & Company South Africa, Inc.
Nelson Mandela Square
West Tower, 2nd Floor
Maude Street, Sandown
Johannesburg
South Africa
tel: +27 11 881 5450
fax: +27 11 881 5455
email: [email protected]
Bain & Company Ukraine, LLC
Renaissance Business Center
24 Vorovskogo Street
Kyiv, 01054
Ukraine
tel: +38 044 490 70 10
fax: +38 044 490 70 11
email: [email protected]
Bain & Company Inc. United Kingdom
40 Strand
London WC2N 5RW, England
United Kingdom
tel: +44 20 7969 6000
fax: +44 20 7969 6666
email: [email protected]
Bain & Company Ibérica, Inc.
Edificio Puerta de Europa,Torre Este
Paseo de la Castellana, 216
28046 Madrid
Spain
tel: +34 91 790 30 00
fax: +34 91 790 31 00
email: [email protected]
Bain & Company Italy, Inc.
Via Crocefisso, 10
20122 Milan
Italy
tel: +39 02 58288 1
fax: +39 02 58314 070
email: [email protected]
Bain & Company Korea, Inc.
KorCham Building 10th Floor
45 Namdaemunno 4-ga, Jung-gu
Seoul, 100-743
Korea
tel: +82 2 6320 9300
fax: +82 2 6320 9301
email: [email protected]
Bain & Company China, Inc.
31F, 2 Plaza 66
No. 1366 West Nanjing Road
Jing’An District, Shanghai 200040
P.R.China
tel: +86 21 2211 5588
fax: +86 21 2211 5500
email: [email protected]
Bain & Company SE Asia, Inc.
8 Shenton Way, Level 50
Singapore 068811
Singapore
tel: +65 6222 0123
fax: +65 6222 0122
email: [email protected]
Bain & Company, Inc.
126 Phillip Street, Level 22
Sydney, New South Wales 2000
Australia
tel: +61 2 9024 8600
fax: +61 2 9024 8500
email: [email protected]
Bain & Company Japan, Inc.
Meiji Yasuda Seimei Building
9th Floor 2-1-1 Marunouchi
Chiyoda-ku, Tokyo 100-0005
Japan
tel: +81 3 6267 4800
fax: +81 3 6267 4900
email: [email protected]
Asia Pacific
Bain & Company China, Inc.
Unit 2407-09, Office Tower 2
China Central Place
No. 79, Jianguo Road
Chaoyang District
Beijing 100025
P.R.China
tel: +86 10 6533 1199
fax: +86 10 6598 9090
email: [email protected]
Bain & Company Middle East, Inc.
Dubai World Trade Center, Level 16
Sheikh Zayed Road
PO Box 9237
Dubai
United Arab Emirates
tel: +971 4 508 0500
fax: +971 4 508 0509
email: [email protected]
Bain & Company India Private, Ltd.
5th Floor, Building 8, Tower A
DLF Cyber City, Phase II
Gurgaon, Haryana, 122 002
India
tel: +91 124 454 1800
fax: +91 124 454 1805
email: [email protected]
Bain & Company (Hong Kong)
30/F, One International Finance Centre
1 Harbour View Street
Central
Hong Kong
tel: +852 2978 8800
fax: +852 2978 8801
email: [email protected]
Bain & Company, Inc.
Rialto Tower South, Level 52
525 Collins Street
Melbourne, VIC 3000
Australia
tel: +61 3 8614 8000
fax: +61 3 8614 8011
email: [email protected]
Bain & Company Mexico, Inc.
Corporativo Arcos Oriente
Bosque de Alisos # 47-B, 4th Floor
Col. Bosques de las Lomas
Mexico, D.F. 05120
Mexico
tel: +52 55 5267 1700
fax: +52 55 5267 1727
email: [email protected]
Bain & Company, Inc.
Three Times Square, 25th Floor
New York, New York 10036
USA
tel: +1 646 562 8000
fax: +1 646 562 8080
email: [email protected]
Bain & Company, Inc.
Two Palo Alto Square
Palo Alto, California 94306
USA
tel: +1 650 845 3600
fax: +1 650 845 3601
email: [email protected]
Bain & Company, Inc.
One Embarcadero Center
San Francisco, California 94111
USA
tel: +1 415 627 1000
fax: +1 415 627 1033
email: [email protected]
Bain & Company Brazil, Inc.
Rua Olimpíadas, 205 - 12º andar
04551-000 - São Paulo - SP
Brazil
tel: +55 11 3707 1200
fax: +55 11 3707 1210
email: [email protected]
Bain & Company Canada, Inc.
2 Bloor Street East, 29th Floor
Toronto, Ontario M4W 1A8
Canada
tel: +1 416 929 1888
fax: +1 416 929 3470
email: [email protected]
The Americas
Bain & Company, Inc.
3280 Peachtree Road NE, Suite 2400
Atlanta, Georgia 30305
USA
tel: +1 404 869 2727
fax: +1 404 869 2222
email: [email protected]
Bain & Company, Inc.
131 Dartmouth Street
Boston, Massachusetts 02116
USA
tel: +1 617 572 2000
fax: +1 617 572 2427
email: [email protected]
Bain & Company, Inc.
190 South LaSalle Street, Suite 3400
Chicago, Illinois 60603
USA
tel: +1 312 541 9500
fax: +1 312 541 0089
email: [email protected]
Bain & Company, Inc.
5215 North O’Connor Boulevard
Suite 500
Irving (Dallas), Texas 75039
USA
tel: +1 972 869 2929
fax: +1 972 869 7915
email: [email protected]
Bain & Company, Inc.
1901 Avenue of the Stars, Suite 2000
Los Angeles, California 90067
USA
tel: +1 310 229 3000
fax: +1 310 229 3050
email: [email protected]