Our Customer…for no other reason€¦ · our customer…for no other reason leading in health ....

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Our Customer… for no other reason LEADING IN HEALTH

Transcript of Our Customer…for no other reason€¦ · our customer…for no other reason leading in health ....

Page 1: Our Customer…for no other reason€¦ · our customer…for no other reason leading in health . organisational processes & systems, financials, compliance frameworks & governance

Our Customer…for no other reason

LEADING IN HEALTH

Page 2: Our Customer…for no other reason€¦ · our customer…for no other reason leading in health . organisational processes & systems, financials, compliance frameworks & governance
Page 3: Our Customer…for no other reason€¦ · our customer…for no other reason leading in health . organisational processes & systems, financials, compliance frameworks & governance
Page 4: Our Customer…for no other reason€¦ · our customer…for no other reason leading in health . organisational processes & systems, financials, compliance frameworks & governance
Page 5: Our Customer…for no other reason€¦ · our customer…for no other reason leading in health . organisational processes & systems, financials, compliance frameworks & governance

ORGANISATIONAL PROCESSES & SYSTEMS, FINANCIALS, COMPLIANCE

FRAMEWORKS & GOVERNANCE PRACTICES

SKILLS MATRIX, EXPERIENCE & QUALIFICATIONS

GENERAL INTELLIGENCE (IQ) & DECISION-MAKING

EMOTIONAL INTELLIGENCE & TRUST

COLLECTIVE INTELLIGENCE

BUILDING BLOCKS FOR BRILLANT BOARDS

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SUBMISSIVE

RIS

K A

PP

ETI

TE SOVEREIGN

HOSTILE

DEFENSIVE

BRILLIANT

5 TYPES OF BOARDS

POWER

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OPERATIONS

BOARD

CEO

CUSTOMER

THE NEXUS

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BOARD

CUSTOMER

ORGANISATION

PRODUCT / SERVICE

CUSTOMER FEEDBACK LOOP

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