our blueprint for success - ChessICT · strategy 2018 a great place to work ... Our Blueprint sets...
Transcript of our blueprint for success - ChessICT · strategy 2018 a great place to work ... Our Blueprint sets...
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It sets out the reasons why we want to grow, our vision for the future, the critical areas we focus on, the importance we attach to our culture, our values and is the basis for our quality policy. We use it every day to inspire, focus, motivate and guide us.
As proud as we are of our past success, we are excited by our future plans.
Thank you for your support.
C D Pollock DL
FOUNDER AND CHIEF EXECUTIVE
I am pleased to present you with a copy of Our Blueprint for Success written by our people.
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play your part “ ”
The Sunday Times Best Companies
to Work For 2017
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we areAlderley Edge
Bury St Edmunds
Glasgow
Edinburgh
Borehamwood
Burnley
£120
55040,000 500
MILLION TURNOVER
CUSTOMERSPARTNERS
PEOPLE
TEAM 1
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C O N T E N T S
our blueprintLOVE
4 |
strategyaward winningcore valuesimperatives for growth
visioncritical success factorscultureplay your part
VO I C E & C O N N EC T
I C T
CY B E R S EC U R I T Y
D I G I TA L
BUSINESSCORPORATEENTERPRISE PARTNER
Internet Access | Networks | Mobile | Voice | PBX
Infrastructure | Cloud | Network | Software
Cloud | Endpoint | Gateways | Infrastructure | Servers
Apps | Cloud | Consultancy | Software | Support
passionate about technology
“”
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Happy People make customers happy
Own It I will own this for you
Accuracy get it right first time
Speed do it now, tomorrow may be too late
Passion show them we care
One Team work as one to deliver great service
Kiss systems and procedures
Talk at every opportunity to our customers
Knowledge develop our people to deliver great service
Qualityis reflected in everything we do
strategy 2018
a great place to work a great place to be a customer
Our strategy sets out the things we aspire to every day.
ebillz Celebrate Customer Service Week
“ ”
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award winning
QualityQuality describes the high standards we set ourselves. It reflects our commitment to build a business we can be proud of, to be a great place to work, a great place
to be a customer. Quality is reflected in everything we do.
PassionPassion reflects the attitude, energy and performance of our people and
the positive effect it has on others. We care, support and help each other to achieve our goals.
SimplicityWe strive to make life easier for our customers and our people.
CULTURE
4.7
QUALITY
CUSTOMERS
LEADERSHIP
GROWTH
core values
Rebecca Callan, Customer Passion Hero of the Year 2016
Our core values are the foundations of Chess. They are the standards we set ourselves and follow every day. Our people understand and are committed to our core values.
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3rd2nd
2nd
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Passion inspires our people
“”
FS32851 WORK PL ACE
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Market OpportunityWe are lucky to work in a fast-moving, dynamic, growth industry. Our agility enables us to embrace change quickly, strengthening our ability to grow. Innovative products and services create new, exciting challenges and opportunities.
People OpportunityOur growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
One Team SpiritWe are passionate about our unique team spirit. As one team, together, we own and nurture our vision, culture and values.
Maximising Our PotentialWe have the talent, knowledge, skill, experience and drive to build a business we can be proud of. We are a significant player in our industry with the potential to be great. Striving to maximise our potential and that of our people will be a rewarding journey.
ChallengeWe are, and have always been, an ambitious organisation with a desire to grow and be great at what we do. We strive every day to be the best of the best. This is our challenge.
imperatives for
born
1st acquisition
50th acquisition
75th acquisition
200 Chess people
400 Chess people£1M
per month EBITDA
£1M per year turnover
£1M per month turnover
100 Chess people
1993
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2010
2015
2016
2017
2020
2011
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ebillzthe complete billing solution
PARTNER SERVICES
ICT SOLUTIONS
growth
Digital
ICTCyberSecurityebillz Partner
DIGITAL
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2nd
2nd
3rd
If you’re not growing, we’re not growing
“”
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• Being an energetic, hard-working, success-driven, fun and exciting place to work that attracts, retains and inspires people.
• Being easy to deal with, meeting customers’ expectations.
• Having a performance culture where everyone achieves their target.
• Working with our people, customers, partners and suppliers for mutual success.
• Delivering growth through sales, acquisitions and retaining customers.
• Winning awards for excellence and customer service.
• Delivering technological advantage to our people and customers.
• Being a performance benchmark and a trusted brand.
• Optimising reward and recognition systems to motivate our people.
• Sharing ownership with our people.
• Playing our part in the wider community.
vision
We will achieve this by...
CyberSecurity Launch Day Sharing ownership with our people “ ”
a great place to work a great place to be a customer“ ”
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1Customers To listen, talk and know our customers, to deliver great service.
3Financial ControlTo control costs, maintain positive cash flow, measure and report on performance.
5RelationshipsTo nurture strong relationships with our customers, partners, people and suppliers.
7Systems and ProceduresTo continuously develop and improve simple, reliable, accurate and efficient systems.
9BrandsTo promote and build a trusted brand.
11ComplianceTo adhere to all aspects of legal, regulatory and business standards.
critical success factors
2 PerformanceTo measure, manage and consistently achieve targets.
4 PeopleTo continuously improve the knowledge, skill and performance of our people.
6 Products and ServicesTo deliver reliable innovative technology solutions that meet our customers’ needs.
8 LeadershipTo inspire, motivate and guide our people, to be a role model.
10 AcquisitionsTo maximise value with smooth integration, to make a great first impression.
12 CultureTo never take our unique culture and core values for granted.
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Leadership Away Day
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the areas we focus on to achieve our vision
“”
culture
• To help maintain a friendly, positive atmosphere where everyone feels valued and cared for.
• To help maintain a healthy, happy, energetic, safe place to work.
• To put customers at the heart of our decision making.
• To exceed customer expectations — own it.
• To take responsibility for their performance and personal development.
• To help improve the way we do things and embrace change.
• To help others — one team.
• To be fair, respectful and treat others as they would wish to be treated.
• To behave and operate with integrity.
• To communicate openly, positively, honestly and constructively.
• To acknowledge the contribution and celebrate the achievements of others — gimme 5.
• To encourage, motivate and support others in their quest for success.
• To enjoy, and learn from, the challenges created by our growth.
• To play our part in the wider community by supporting charities, minimising our impact on the environment and creating employment.
• To work hard, have fun and celebrate our successes.
• To challenge those whose behaviour or attitude does not support our culture.
• To help protect and nurture our culture.
Cultural Architects
the attitudes and behaviours we expect of our people
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play your part
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In order of priority my top 5 work responsibilities and goals
Responsibilities
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2.
3.
4.
5.
Goals
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2.
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“ I use my blueprint to inspire, focus, motivate and guide me.”
Our Blueprint sets out the guidelines Chess people follow every day. Each year we review our responsibilities and goals. They are our Quality Objectives.
play your part“ ”