OTM at Toll

OTM at Toll

§ The History of OTM at Toll

§ Timeline

§ The ‘One Toll’ Initiative

§ Blending the best of Toll

§ The OTM Solution at Toll

§ A Synergistic model

§ Strategic OTM Investment

§ Underpinned by MavenWire

2002Concept (GC3)

2004Live

Learning

2009Change

2013Upgrade

2015Growth

The History of OTM at Toll

The ‘One Toll’ Initiative

§ One Toll is about maximizing opportunities for the customer and Toll

§ Combines the complete range of Toll services and capabilities

§ Program operates across Australia and New Zealand

§ Roll out is set to continue which will further enhance the collaboration

OTM Solutions at Toll

Control

Visibility

Communication

Best Carrier

Settlement

Strategic OTM Investment

ü Global review of software – OTM

ü Global review of Vendor – MavenWire

ü Design agreed

ü Build program agreed

ü Uplift with customer collaboration

ü Testing and Deployment

ü Refinements

ü New customer on-boarding

ü Hosting and support

ü CI / R&D

What is current state?

§ Enhancing current model (Listening to suggestions)

§ Streamlining on-boarding process

§ Nailing down model and sales and marketing

§ Building feedback loops - CI for customers

§ Looking at ways to lower cost through standardization

§ Applying proper due diligence

Thank you

Questions?