Oswego boces greeter training 2013
Transcript of Oswego boces greeter training 2013
School GreeterTraining Workshop
Agenda
• Roles and Responsibilities of School Greeters
• Skills for being a School Greeter• Recognizing potential problems• Communications• Tools and Resources available • Skill building and information sharing
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Multifaceted Approach to Safety
• No portion stands alone • Where have we been• Where we are going• District Policies• Emergency Response
IDSign-out
WeaponsDesk
De-escalation
Sign-in
Comm-unication
EscortVisitor
Why are we here?• Violent crime in
schools has declined since 1994. The incident rate in 2003 (6 per 1,000 students) was less than half of that in 1994
Source: U.S. Department of Justice, Bureau of Justice Statistics, National Crime Victimization Survey (NCVS). Cited in Table 2.2 in Indicators of School Crime and Safety: 2005; National Center for Education Statistics, Bureau of Justice Statistics.
Why are we here?• September 17, 2007: Willingboro, NJ - Elementary school locked down
after unidentified male came onto school property and shot at the building while children were inside. No one was injured.
• September 28, 2007: Houston, TX – A middle school student, who had been suspended earlier in the day for threatening teachers, returned to the school with a 9mm gun loaded with 14 rounds. The school was in lockdown for about 15 minutes.
• October 10, 2007: Cleveland, OH – A student shot two teachers and two students, and then killed himself. The shooter had been suspended the day before for fighting with another student.
• October 10, 2007: Norristown, PA – A student was arrested for planning a Columbine-like attack and stockpiling a mass of weapons. Police reportedly found numerous guns, bomb-making instructions, videos of the Columbine attack, hand grenades, and other items.
Why are we here?• January 18, 2008: Hempstead, NY - A 15-year-old male high school
student was stabbed while playing handball on the high school's athletic court around 3:30pm after school dismissed. Initial police reports were that the victim and his 16-year-old friend were ambushed by non-students
• January 23, 2009: Cahokia, IL - A 17-year-old male non-student was shot and killed in a high school parking lot in between junior varsity and varsity girls basketball games.
• September 15, 2009: Coral Gables, FL - A 17-year-old high school student was stabbed to death during a fight in a school courtyard around 9:00am
• October 30, 2009: Long Beach, CA - A 16-year-old female high school honors student was shot and killed while leaving a high school homecoming game. Police reported the victim was an innocent bystander in the middle of two rival gangs engaged in a conflict.
Why are we here?
• December 14, 2012 – Sandy Hook Elementary, 20 year old Armed Gunman entered school with several guns and opened fire in several classrooms. Killed 20 students, and 7 staff members. Committed Suicide when law enforcement arrived at school.
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Entrance / Access
• There should be one to each building (or very limited means of access)– “single point of entry”
• All other doors should be locked
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Enhancing Equipment Entrance / Access
• Cameras• Buzzers / Keypads / Proximity
Cards• Interior Doors
YOU Are Your School !!!
• The Greeter is usually the first person a visitor encounters
• Your first impressions will guide you on how to treat the visitor
• Their first impressions will dictate how they view your school
KEEP YOUR SCHOOL SAFE… MAKE YOUR VISITOR FEEL
WELCOME
• Welcome visitors and ensure they follow proper visitor rules
• Identify potential hostile/dangerous situations and report them properly
• Work with School Administrators and outside agencies to ensure a safe school environment
Roles and Responsibilities of a School Greeter
Greeting a Visitor:- Ask who they are and who they are there to
see. Request picture ID, verify name- Contact the person visitor is seeing and
have them come to front desk - Door should be opened from inside or
remotely- Use most direct path from door to desk
DO NOT ALLOW VISITORS TO WANDER THROUGH THE SCHOOL !!!
Roles and Responsibilities of a School Greeter
• Have visitor sign in and give them a visitor badge. Remind them of the need to sign out and return the badge when done
• School may have policy regarding visitors being accompanied at all times, including while departing
• Be observant for visitor departing and ensure they sign out
Roles and Responsibilities of a School Greeter
• Be observant for any potential problems in the area of the school entrance
• Be observant for any potential problems anywhere in the school and report them
• Know what to do in case of an emergency• Know the building floor plan
Roles and Responsibilities of a School Greeter
Skills of a School Greeter
Observing (Seeing, Listening, Monitoring)
Reporting(Internal (Office, Security, etc) and External (Police,
Emergency Responders, etc.)
ObserveThe individual may be under the influence of one or more of the
following emotions:
ANGER
FRUSTRATION
CONFUSION
Self ControlThe only aspect of a crisis
situation that we have absolute control over is our
EMOTIONS.
Self ControlWhen confronted with a
difficult subject, the first step is not to control his/her
behavior,but to control your own
behavior.
Self ControlIf you can’t control yourself,
you can’t control the situation.
Nonverbal Behavior
Your tone indicates your attitude.
A calm controlled demeanor may be more effective than
a brilliant argument.
Self ControlAllow individual to finish
before you respond
Repeat back what you think the problem is
Nonverbal Behavior
Tone of voice
Eye contact (or lack of)
Facial expressions
Posture and gestures
Observing Seeing
• Monitoring of door• Recognition of non-regular people• Potential problems between students• Signs of problems (smoke, fire, etc) • Recognition of suspicious items (i.e.
packages, backpacks, weapons, etc)
Recognizing Problems
• Recognizing potentially dangerous individuals
Ask yourself: Does this person belong in this place at this time?
• Problems between students• Unusual sights/sounds/smells• Alarms and warnings
Observing Monitoring
• Do not get physically involved• Notify school/outside officials• Always be aware of who is in the area
Observing Listening
• Attending to buzzer/intercom
• Listening for sounds of potential problems (fights, alarms, noises)
Active Listening
• LISTEN
• ACKNOWLEDGE
• DON’T ARGUE
Five Steps To Active Listening
1. Listen to the content
2. Listen to the intent, repeat it back for clarity
3. Be aware and assess nonverbal communication
4. Monitor your nonverbal communication
5. Listen with empathy
EMPATHY
Empathy absorbs tension.“Let me be sure that I
understand what you need …”
“I can understand how you would be upset over …”
Be careful not to promise something you cannot give
Occupy The Individual
Slow things down
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De-escalation
• Aggressive Behavior and Body Language
• “You must sign-in!”• “I need you to sign-in”• Notify appropriate personnel if
threats are made• Descriptions
Practice• With a partner, choose one to act as the
greeter, one will act as a visitor
• Use the scenario given to you
• Use the active listening skills that we reviewed
The Role in a Crisis: Tools for Dealing with
the Dreaded Phone Call
Communications
• InternalIntercom system / door buzzer
Communication with office/supervisors Notification of potential hostilities
• ExternalPolice/Emergency Services
Oswego BOCES
How Your Role Plays into Response
• Major Components – Relationships
• Know your crisis team members, know staff and students
– Communications• Gather facts and share information with
administrators • Know your Phone Tree • Gotta-Go-Bags (ensure resources are
maintained)• Use Tools to gather facts
– Bomb Threat Card, Greeter Checklist
– Training and Practice • Conduct periodic training on role
(tabletops/drill scenarios)
Communications
• Ensure phone numbers, fax numbers, email addresses of each building crisis team is updated. – Common language between school
district and emergency responders.– Understand communication protocols in
regard to school safety.– Staff Identification Badges.
• Best Practice Consideration – number all exterior doors for easy identification for emergency services response.
Greeter ChecklistSCHOOL GREETER CHECKLIST SCHOOL: __________ MONTH: _____________
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Supplies Visitor Log and Badges Staff Directory Emergency Contacts Pens Information Log Emergency Response Building Safety Plan Go Bag Student Attendance Staff Attendance Bomb Threat Card First Aid Kit AED
Setup Line of Sight to Office Line of Sight to Door Remote Door Access Clear pathway
Communications Phone Cell Phone Radio Remote Alarm Video Miscellaneous
Bomb Threat Card
http://troopers.ny.gov/Publications/Crime_Prevention/bombcard.pdf
Gotta Go Bags
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More
• Do not leave desk unattended• Watch for distractions• Have a means of communication
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More
• Be mindful of what you may say in front of visitors (protect confidentiality)
• Bathroom Break Coverage
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Awareness - - Packages
Suspicious Packages
Bomb Threats
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Housekeeping
• Desk appearance• Potential weapons
Additional Tools and Resources Available
Oswego BOCES Health and Safety – Debra Eichholtz (315) 963-4476
Oswego BOCES Security – Mike Sterio (315) 963-4481
New York State Police, Troop D – Jack Keller, Outreach Coordinator (315) 366-6077
New York State Center for School Safety – http://nyscenterforschoolsafety.org/
National School Safety Center – http://www.schoolsafety.us/
Centers for Disease Control – www.cdc.gov/injury/
Keep Schools Safe - http://www.keepschoolssafe.org/
Public School Parents Network - http://www.psparents.net/school_security.htm
Safe Schools
Is Our
Business
Questions???
Quiz
Conclusion
• Ask questions, share ideas with colleagues, make suggestions
• Attend Crisis Team Meetings • Know your Role in Emergency
Response
Thank you for your Time!We are Here to Help!
Office of Safety and Risk ManagementDebra Eichholtz, Safety Coordinator