Osler Town Halls September 2013

SEPTEMBER TOWN HALLS

OUR VISION

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PAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

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• Welcome

• Strategic Plan Update

• 2013-14 & 2014-15 Budget Update

• 2013-16 Clinical Priorities Plan

• Questions & Suggestions

AGENDA

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FOUR STRATEGIC DIRECTIONS

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Call centre enhancements & recognition

Launched “Frontline Heroes”

Patient Summit – October

Staff/physician satisfaction: results shared & action plans underway

New website and social media platform launched!

STRATEGIC PLAN – PROGRESS REPORT

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New 2013-16 Clinical Priorities Plan!


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Health Links CW Health Links

Secretariat established

Critical Partnerships Primary Care

Planning Table established

2nd Tele-Town Hall with CW CCAC, Region of Peel, Headwaters Health Care


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Chief Research Officer Ethics LTC pilot in field New preceptor targets National student app

contest


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2013-14 BUDGET UPDATE

2013-14 budget tracking as expected– No service reductions– Minimal staffing changes– Full revenues not confirmed– Capital released in phases based on

organizational performance– Continue on track with our ABP and Year 1

priorities

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THE YEAR AHEAD

• Strategically refocus some clinical areas to support community needs

• Move towards volume funding in a few areas• Reassign or close a small number of underutilized

beds to invest in for new care models (i.e. outpatients services)

• Additional short-term funding allows for 18-month transition

• Some staffing changes expected:– Some involuntary separations– No involuntary nursing exits

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QUESTIONS ON YOUR MIND

Submit online at [email protected]

QUESTIONS?

12CONFIDENTIAL – For Discussion Purposes ONLY

Paving Osler’s future towards operational leadership and community differentiation


OUR CLINICAL PRIORITIES PLANNING PROCESS

Completed: • Validation of Clinical

Services aspirations; Several stakeholder engagement sessions and consultations.

• Drafting and validation of the Clinical Priorities Plan

Current State: • Continued engagement with

partners; Refinement of the Clinical Priorities Plan;

Board approval:• Last week we received the

go ahead from the Board on the plan

• Now we will work on sharing it internally

• Launch is planned for November

Today


KEY ASSUMPTION

Initiating a shift in the model of care within the health system to:

Increase Scheduled Outpatient Activity

Reduce Unscheduled/ Avoidable Emergency Visits & Inpatient Admissions


OVERARCHING THEMES

A system designed to support timely access to appropriate care, across the continuum of care.

Effort to prevent onset and/or exacerbation of chronic diseases, such as diabetes, COPD and CHF.


Programs

• Cardiovascular *• Medicine • Mental Health

and Addictions *• Musculoskeletal • Oncology *• Palliative Care• Renal / Chronic

Kidney Disease• Seniors *• Women and

Children *

Services

• Ambulatory Care

• Critical Care• Diagnostic

Imaging• Emergency Care• Laboratory• Pharmacy• Rehabilitation

and Complex Continuing Care

• Support • Surgery

Practice

• Academic Partnerships

• Ethics• Family Medicine• Infection

Prevention and Control

• Interprofessional Practice

• Quality • Research• Spiritual Care

OSLER’S CLINICAL SERVICES PORTFOLIO

* Represents previous Health System designation


THE HIGHLIGHTS...

• Contemporary Vascular Program

• Health Links• Specialized EGH Services• CTAS 2 Redesign/Level IV

Trauma• Integrated & Virtual

Mental Health & Addictions

• Stroke Strategy/Neurosciences

• MSK Program• Peel Memorial - Centres

of Excellence• Model of Care


Fred Today: • 71-year-old male, living

independently, without a family physician

• Diagnosed with vascular disease, high blood pressure and depression

• Suffers a stroke, is admitted to a hospital without a stroke program

• Transferred to a rehab facility outside of the LHIN

• Discharged without follow up • Has multiple encounters with

hospital EDs and walk in clinics• Readmitted several times for

mental health and vascular issues


Fred in Three Years: • Receives life saving

Endovascular Aneurysm Repair

• Lives independently with regular vascular health follow up using telemedicine

• Regularly visits on-site psychiatric services at his Family Health Team

• Visited the Urgent Care Centre for an infection

• After a hip fracture is quickly admitted to the Musculoskeletal Program for surgery and rehab

• Receives follow up at a Seniors outpatient clinic

• Participates in the True North Project to share his experiences directly with staff

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QUESTIONS ON YOUR MIND

Submit online at [email protected]

OTHER QUESTIONS?

• What is the status of the staffing and scheduling project review?

• What is the status of redevelopment at Peel?• If you could name your top two priorities for the balance of

this calendar year, what would they be?• I would love to spend more time with the senior leadership at

Osler. Can you help make that happen?

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THANK YOU!

Please fill out the evaluation form on your chair or fill out the online evaluation through survey monkey

OUR VISION

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PAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

Osler Town Halls September 2013

Health & Medicine

Transcript of Osler Town Halls September 2013