The master copy of this document is stored on the local Area Network. Any other copy, whether electronic or on paper, is an uncontrolled copy and must be deleted or destroyed when it has served its purpose.

Copyright in this work is vested in EDS and all information contained in this document is the sole property of EDS. This document must not be reproduced in whole or in part without written consent from EDS.

Osiris User Manual and

Help Guide

Order Submission, Inquiry and Return Information System

Osiris 2.1

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Revision/ Version

Date Change Description

V1.0 19 October 2004 Cristina Gayán Initial version.

V1.1 14 December 2004 Cristina Gayán P02, P03, Q02 and Q03 layouts are in Appendixes A, B, C and D

Reviewed by:

Organisation Name Version Date

GME Ludo Moens V1.0 19 October 2004

GME Ludo Moens V1.1 14 December 2004

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Contents

General Information ..............................................................1

Logging in............................................................................2

Getting started .....................................................................4

Working with the navigation menu bar ................................5

Working with a page menu ................................................5

Working with the submenu................................................5

Selecting an option...........................................................6

Order Entry..........................................................................7

Submenu options .............................................................9

Buttons ..........................................................................9

View Open Orders .................................................................10

Submenu options .............................................................11

Buttons ..........................................................................11

Update Order .......................................................................12

Update Order Header........................................................12

Submenu options .............................................................13

Update Order Line............................................................13

Submenu options .............................................................14

Delete Order Line.............................................................14

Delete Order ........................................................................16

Close Order..........................................................................18

Download Acknowledgements .................................................20

Upload Orders ......................................................................23

Browsing for the file .........................................................23

Uploading Orders .............................................................24

Stock Inquiry .......................................................................26

Order Inquiry .......................................................................28

Logging off...........................................................................31

Glossary ..............................................................................32

Getting more help .................................................................34

Appendix A: P02 Layout.........................................................35

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Appendix B: P03 Layout.........................................................38

Appendix C: Q02 Layout ........................................................40

Appendix D: Q03 Layout ........................................................42

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General Information This application will allow dealers and Authorized Repairers to enter GM parts orders and receive GM acknowledgments via the Internet.

Note: Any reference to “dealer” in this document implies Dealers and Authorized Repairers.

When the dealer enters and closes an order, it will be sent to the DDS system, which will refer the order to the appropriate GM warehouse or supplier. As soon as the DDS system receives acknowledgments from the suppliers or GM warehouses, it will send the information to the OSIRIS Web application. There the dealer will be able to see the acknowledgment information.

To enable the integration of this application with the dealer local system following functionalities are available:

υ Upload order information using a local file in a specific format (P02 or P03 depending on the dealer’s set-up)(this option eliminates double entry of the order data)

υ Download acknowledgments to the local system (in Q02 or Q03 format depending on the dealer’s set-up).

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Logging in 1. Double-click on the browser icon on your desktop.

2. Enter the Channel21 URL http://channel21.int.rit.gm.com (for access via VPN) or https://channel21.rit.gm.com (for access via internet) in the Address field and press enter.

υ The Channel21 login page is displayed, with the cursor in the user id field.

3. Enter your user id.

4. Press tab to go to the next field.

5. Enter your password.

6. Click the Enter button.

υ You are now on the Channel21 Home page.

7. Click the Parts link placed on the left side of the screen.

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υ You are now on the Parts Home page.

8. Click the Osiris link.

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Getting started All the pages in the application follow a similar template:

• A Navigation Menu Bar on top of the page

• Submenus (depending on the page the user is on)

• The Title of the page

• The Main content of the page. This can be :

o Either a menu page

o Or a working page

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Working with the navigation menu bar

The navigation menu bar shows general actions available for the user. Click the items in the menu to go to the Home page, to show the Help pages. Click Logout, if you want to disconnect from the application.

Working with a page menu

Click the items in the main menu to go to the Order Entry, Upload Orders, Order Update (view open orders), Download Acknowledgments, Order Inquiry and Stock Inquiry pages.

Working with the submenu

A Submenu appears on the working pages below the Navigation menu bar on the right. The content of this submenu depends on the page. It is a shortcut to allow quick access to functionalities related to the page. Click the items that appear in the submenu to go to the desired pages.

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Selecting an option

In some cases, you will have to choose between several options in a list box when completing a page.

You find a list box example on the Order Entry page:

To select an option in a list box (e.g. “Dealer Code”):

1. Click the arrow pointing down next to the field.

2. Click one of the options displayed in the list box.

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Order Entry Select the Order Entry option in the Main menu.

υ This takes you to the Order Entry Header page.

You have to fill in all the required data for the order header. First select the Dealer Code followed by the Order Number (this is a mandatory field). The rest of the fields have to be selected from a list (Order Type and Backorder Indicator). Finally press Add Order button.

If the Order Number field was left empty when the Add Order button is pressed, the system will show a message: “Mandatory field is missing: Order Number”. Otherwise, the system takes you to the Order Entry Lines page.

Note: The Order Number is converted by the system to upper case.

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You have to fill in all the required data for the order line:

• Part Number.

• Quantity with a numeric value greater than zero.

• Key Code mandatory if the ordered part is a key

Additional non-mandatory fields:

• Bin Remark

Once that all the required data have been filled, press Add Order Line button. Following error messages can appear if any of the mandatory fields is empty or incorrect:

• Mandatory field is missing: Part Number

• Mandatory field is missing: Quantity

• Expected integer value in field: Quantity

• Field Quantity should be greater than zero

If all the fields are correct the line is added to the order. You can continue adding new lines to the order.

Note: The system will not accept 2 orderlines with the same Part Number – Key Code combination. In case of such duplicate orderlines, the system will show following message: The order line already exists.

Note: Part Number and Key Code are converted to upper case.

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Submenu options

On the Order Entry Lines page, a submenu is displayed: View Details. Once the order is complete, you can see the details by clicking this link.

Buttons

See the Delete Order, Delete Order Line and Close Order sections.

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View Open Orders Select the Order Update option in the Main menu.

υ This takes you to the Order Update main page that shows all the open orders related to the user. Orders are sorted by Dealer Code and Order Number.

Note: Orders entered in the system through the upload functionality are not shown in this page because they are automatically closed after uploading.

Click an Order Number in the table.

υ This takes you to the Order Details page that shows the details (header and lines) of the selected order.

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Submenu options

In this case, only the Non-Closed Orders option appears. You can go to the overview of all the non-closed orders by clicking this link.

Buttons

See the Order Entry (for Add Lines), Delete Order and Close Order sections.

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Update Order Select the Order Update option in the Main menu.

υ This takes you to the Order Update main page that shows all the open orders related to the user. Orders are sorted by Dealer Code and Order Number.

Click an Order Number in the table.

υ This takes you to the Order Entry – View Details page showing the header and lines of the selected order.

Update Order Header

If you want to update the order header you have to click the Update Header button.

υ This takes you to the Order Entry – Update Header page.

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In this page, you are allowed to change Order Type and Backorder Indicator. The rest of the header information cannot be modified.

Once you updated the data, click the Save button to store the changes or any of the submenu buttons to return without saving the changes.

Submenu options

Following options are available in submenu:

• View Details: you can return to the details of the order by clicking in this link.

• Non-Closed Orders: takes you to the overview of all the open orders.

Update Order Line

To update an order line, click the Update link of the appropriate order line on the Order Detail Screen.

υ This takes you to the Order Entry - Update Line page that shows the details (header and lines) of the selected order

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On this page, you can change Quantity, Key Code and Bin Remark. The rest of the line information cannot be changed.

Once you updated the data, click the Save button to store the changes or any of the submenu buttons to return without saving the changes.

Following error messages can appear if any of the mandatory fields are empty or incorrect:

• Mandatory field is missing: Quantity

• Expected integer value in field: Quantity

• Field Quantity should be greater than zero

Submenu options

Following options are available in submenu:

• View Details: you can return to the details of the order by clicking in this link.

• Non-Closed Orders: takes you to the overview of all the open orders.

Delete Order Line

To delete an order line, click the Delete link of the appropriate order line on the Order Detail Screen. It will delete the line from the order. Before deleting the line, the application asks for confirmation showing the following message:

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If you click the OK button, the line will be deleted. If you click on Cancel, the order line remains unchanged.

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Delete Order There are two ways to delete an order, either when creating an order or, when an order has already been created, through the order update functionality.

1. When creating an order

(For details on how to create an order, see higher.) The order can only be deleted by clicking the Delete Order button on the Order Line Entry page.

2. Through the Order Update Functionality

(For details on how to update an order, see higher.) The order can only be deleted by clicking the Delete Order button on the ORDER ENTRY – View Details page.

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Before deleting the order and all its lines, the application asks for confirmation showing the following message:

If you click the OK button, the complete order with all the order lines will be deleted. If you click Cancel, the order remains unchanged.

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Close Order If you want to close an order and mark it as ready to be sent to DDS, you have to click the Close Order button. There are two ways to achieve this:

Either when creating an order.

Or when updating an order.

1. When creating an Order

Select the Order Entry option in the Main menu.

υ It takes you to the Order Entry Header page.

Fill in order header data and click Add Order button.

υ Order header is created and the system takes you to the Order Line Entry page where a button to close the order is available: Close Order.

2. When updating an Order

Select the Order Update option in the Main menu.

υ It takes you to the Order Update main page that shows all the open orders related to the user (depending on the user type: Super user, GM user, Main dealer user and Dealer user). Orders are sorted by Dealer Code and Order Number.

Click on an Order Number in the table.

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υ It takes you to the Order Details main page that shows the details (header and lines) of the selected order. It also presents the user with a Close Order button.

If you want to close an order and mark it as ready to be sent to DDS, you have to click the Close Order button. Before closing the order and all its lines, the application asks for confirmation showing the following message:

If you click OK button, order will be closed. If you click Cancel, nothing happens.

Note: If you close an order, it will no longer appear in the Non Closed Orders overview.

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Download Acknowledgements Select the Download Acknowledgements option in the Main menu.

υ This takes you to the Acknowledgement Download page. Here you can define the search criteria to select the acknowledgments that have to be downloaded.

After Selecting the Dealer Code from the drop down list, you can use the following search criteria:

• Select New All the acknowledgments for the selected dealer, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).

• Select All All the acknowledgments for the selected dealer are downloaded in the format set up for the dealer (Q02 or Q03).

• Select Order Number and New All the acknowledgments for the selected dealer and order number, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).

• Select Order Number and All selected All the acknowledgments for the selected dealer and order number are downloaded in the format set up for the dealer (Q02 or Q03).

• Select Order Number, Part Number and New All the acknowledgments for the selected dealer, order number and part number, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).

• Select Order Number, Part Number and All

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All the acknowledgments for the selected dealer, order number and part number are downloaded in the format set up for the dealer (Q02 or Q03).

When you click the Download button a dialog appears asking to open the file or to save it on the local system.

The format of the file (Q02/Q03) that is downloaded depends on the set-up of the dealer:

• Q02 layout (see Appendix C)

• Q03 layout (see Appendix D)

File name format will be

• For Q03 dealers: OPSSQQ03_yyyy-mm-dd_hh-mm-ss_ NNDDDDSSS.txt

• For Q02dealers: OPSSQQ02_yyyy-mm-dd_hh-mm-ss_ NNDDDDSSS.txt,

where: • yyyy-mm-dd is the date • hh-mm-ss is the time • NN is the NSC code • DDDD is the dealer code for the NSC • SSS is the ship to address

Time and date are determined by the server location, currently in Germany.

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Upload Orders Select the Upload Orders option in the Main menu.

υ This takes you to the Order Upload page where you can define the file to be uploaded.

Browsing for the file

The user can select the file to upload in two ways:

υ By entering the complete path on the local system in the field Select an orders file to upload.

υ By clicking on the Browse button. In this case, an explorer window will appear where the user can navigate to select the file.

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File format should be P02 or P03 depending on the set-up of the dealer: • P02 format (see Appendix A)

• P03 format (see Appendix B)

Uploading Orders

When the user clicks the Upload Order File button, the file is processed. All the orders are checked before storing them in the database. If an error is detected in the header or in any of the lines, the order and none of its lines are stored in the database and an error message appears (detailing the line in error). Only orders that are completely correct are saved on the database.

These are the most common errors:

• File name/path specified is not correct.

• The file already exists on the server

• The file is empty.

• The header does not exist for line X

• The record length is invalid. Line: X -- Record: Y

• The record id is invalid. Line: X -- Record: Y

• The record type is invalid. Line: X -- Record: Y

• The dealer code is invalid. Line: X -- Record: Y

• The order number is invalid. Line: X -- Record: Y

• The order type is invalid. Line: X -- Record: Y

• The backorder indicator is invalid. Line: X -- Record: Y

• The nsc is invalid. Line: X -- Record: Y

• The full supply indicator is invalid. Line: X -- Record: Y

• The single supply indicator is invalid. Line: X -- Record: Y

• The part number is invalid. Line: X -- Record: Y

• The quantity is invalid. Line: X -- Record: Y

• The warranty indicator is invalid. Line: X -- Record: Y

• No lines for header. Line: X -- Record: Y

• User has no privileges for dealer. Line: X -- Record: Y

• The order already exists. Line: X -- Record: Y

• The order could not be created. Line: X -- Record: Y

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• The order line data does not match the header. Line: X -- Record: Y

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Stock Inquiry Select the Stock Inquiry option in the Main menu.

υ This takes you to the Stock Inquiry page where you can check the stock for a part.

If you select a Dealer Code and enter a Part Number (GM part number or catalogue number), information about the part is shown.

If the part doesn’t have supersessions, a table with the stock status in the different GME warehouses will be shown.

If the part has supersessions, a table with the part numbers and quantities that supersede the part will be shown.

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The user has to select the part that is replacing the original one and click it. A new page will pop up with its stock availability in the different GME warehouses.

Note: Stock availability at external suppliers will not be shown.

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Order Inquiry Select the Order Inquiry option in the Main menu.

υ This takes you to the Order Inquiry page where you can select the orders that you want to check.

After selecting the Dealer Code from the drop down list, you can use the following search criteria:

• Order Number

• Order Number / Part Number combination

When you click the Search button a table with all the orders meeting the search criteria will be shown.

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If you click an Order Number, a table with all the order lines for that order will be shown. The search bar is still shown on this page and you can perform new searches.

If you click a Part Number, a pop-up window shows the history of that line.

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All historical events of the order line are shown.

The original Order Inquiry screen remains available to facilitate selection of a new part number for the given dealer code and order number.

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Logging off If you click on Logout link in the menu, the application is closed.

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Glossary Backorder Indicator: indicates the action the dealer wants to have performed in case no stock is available for a requested part. Possible values are:

υ C: all the lines for the orders with backorder indicator C will be cancelled when there is no stock for the part requested.

υ B: all the lines for the orders with backorder indicator B will be backordered when there is no stock for the part requested.

Bin Remark: describes the bin where the part is stocked, or any kind of information that the dealer wants to transfer with the order line. The user can fill this field with an alphanumeric value up to eight positions

Dealer code: uniquely identifies a dealer and its NSC origin. This code has the following structure NNDDDDSSS, where:

NN is the NSC code

DDDD is the code for the dealer within the NSC

SSS is the code for the ship to address, which can be multiple for the same dealer.

Engineering Code: this is the code used by engineers to classify and group the parts.

Key code: it identifies a unique code for a key when the requested part is a key.

User has to fill this field with an alphanumeric value up to of eight positions. It is automatically converted to capital letters

Order number: contains the identifier specified by the dealer for the parts order request. If letters are used, they will be capitalized by the system. The acknowledgments and invoice lines generated will always be related to a dealer order number received from DDS.

Order Date: is the date the order was created date. Format: dd/mm/yyyy

Order type: indicates the urgency that the dealer would like to receive the part with.

P02 and P03 formats: these are the standard layouts for order transmissions. P02 is the old one but still used. P03 is new one.

P02 and P03 formats: these are the standard layouts for order transmissions. P03 is a newer and preferred version. P02 is currently still supported.

Part Number: identifies the part that is requested in the order line.

User has to fill this field with an alphanumeric value of up to twenty positions. It is automatically capitalized.

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Q02 and Q03 formats: these are the standard layouts for acknowledgments transmissions. Q03 is a newer and preferred version. Q02 is currently still supported.

Quantity: contains the amount of parts requested in the order line. User has to fill this field with a numeric value of up to six positions greater than zero.

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Getting more help If you need more help on how to use the Osiris application or you have a problem, please contact the Dealer Assistance Center.

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Appendix A: P02 Layout

Record Header Field Name Type Size Start Value Description

Record Identifier

CHAR 03 001 P02 Record type, fix value in all records

Record Type CHAR 02 004 01 Record type, header identifier

Customer Number

CHAR 09 006 Customer code referring to the customer address where material should be send.

The first 2 digits (NSC) indicates which NSC to be charged.

NSC_CODE CHAR 02 006 NSC Indicator

DEALER_CODE CHAR 04 008 Dealer code

Ship to Dealer CHAR 03 012 OLC code

Customer order number

CHAR 10 015 Order Number to identify the order

Shipment type CHAR 01 025 NSC Specific, general agreement about: I = Irmscher Rush J = Irmscher Stock

Date of Order NUM 06 026 Default is sysdate, format DDMMYY

Price Code NUM 02 032 Default is spaces

Discount Sign CHAR 01 034

Discount values NUM 05 035

Payment condition code

CHAR 01 040

Delivery terms code

CHAR 01 041

Splitting condition Code

CHAR 01 042

Backorder Surcharge

NUM 03 043

Warrant Number

CHAR 10 046

Contract Number

CHAR 08 056

NATO Number CHAR 06 064

Shipment Method

CHAR 01 070

Backorder indicator

CHAR 01 071

Order priority NUM 01 072

Pack Separately indicator

CHAR 01 073

Ship complete indicator

CHAR 01 074

Fixed Price indidator

CHAR 01 075

Number of records

NUM 04 076

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Unit Pack indicator

CHAR 01 080

Prod. Freeze override

CHAR 01 081

Abnormal qty override

CHAR 01 082

Order Hold override

CHAR 01 083

Demand Stats override

CHAR 01 084

Franchise check CHAR 01 085

NATO Pack Code CHAR 02 086

CC Date of Order

NUM 02 088

UN Currency code

CHAR 03 090

Supplier Code CHAR 16 093

ODIS Indicator CHAR 01 109

FILLER CHAR 13 110

Source Code CHAR 10 123

Record Detail Field Name Type Size Start Value Description

Record identifier CHAR 03 001 P02 Record type. Fixed value in all the records.

Record type CHAR 02 004 81 Tecord type, detail identifier

Customer Number

CHAR 09 006 Customer code referring to the customer address where material should be send.

The first 2 digits (NSC) indicates which NSC to be charged.

NSC_CODE CHAR 02 006 NSC Indicator

DEALER_CODE CHAR 04 008 Dealer code

Ship to Dealer CHAR 03 012 OLC code

Customer order number

CHAR 10 015 Order Number to identify the order

Ordered Product Number

CHAR 20 025 Ordered part number right justified. It can be a GM Service number, a Catalogue number of a Merchandising number.

Key Code CHAR 08 045 If the ordered part is a key coded part, this field contains the key code. Else it contains spaces.

Dealer Bin/remark

CHAR 12 053 If filled out, the information should be printed on any

shipment documents used (e.g. tags)

Quantity ordered

NUM 06 065

Special Price NUM 14 071

NATO Part number Prefix

CHAR 05 085

Filler CHAR 43 090

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Note that fields in red are not handled by DCS2 application; with export or send they are filled with spaces or zeroes.

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Appendix B: P03 Layout Record Header Field Name Type Size Start Value Description

Record Identifier

CHAR 03 001 P03 Record type, fix value in all records

Record Type CHAR 02 004 01 Record type, header identifier

Customer Number

CHAR 09 006 Customer code referring to the customer address where material should be send.

The first 2 digits (NSC) indicates which NSC to be charged.

NSC_CODE CHAR 02 006 NSC Indicator

DEALER_CODE CHAR 04 008 Dealer code

Ship to Dealer CHAR 03 012 OLC code

Branch/Filial CHAR 02 015 Branch / Filial code. This field only is required for AOAG, to be used for ack returns info.

Customer order number

CHAR 10 017 Order Number to identify the order

Order type CHAR 01 027 Possible values are: V = Vor R = Rush S = Stock N = Initial C = Campaigns <internal values are > D = Damaged T = Surplus K = Kit Build

Backorder indicator

CHAR 01 028 B/C Backorder indicator

Full Supply ind. CHAR 01 029 Y/N Full Supply indicator

Single Supply ind.

CHAR 01 030 Y/N Single supply indicator

Number of recs. NUM 04 031 Number of records

Version Number NUM 6 035

FILLER CHAR 92 041 SPACES

Record Detail Field Name Type Size Start Value Description

Record identifier CHAR 03 001 P03 Record type. Fixed value in all the records.

Record type CHAR 02 004 81 Record type, detail identifier

Customer Number

CHAR 09 006 Customer code referring to the customer address where material should be send.

The first 2 digits (NSC) indicates which NSC to be charged.

NSC_CODE CHAR 02 006 NSC Indicator

DEALER_CODE CHAR 04 008 Dealer code

Ship to Dealer CHAR 03 012 OLC code

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Branch/Filial CHAR 02 015 Branch / Filial code. This field only is required for AOAG, to be used for ack returns info.

Customer order number

CHAR 10 017 Order Number to identify the order

Ordered Product Number

CHAR 20 027 Ordered part number right justified. It can be a GM Service number, a Catalogue number of a Merchandising number.

Key Code CHAR 08 047 If the ordered part is a key coded part, this fiecontains the key code. Else it contains spaces.

Dealer Bin/remark

CHAR 12 055 If filled out, the information should be printed

shipment documents used (e.g. tags)

Quantity ordered

NUM 06 067

Warranty ind. CHAR 01 073 Y/N Warranty indicator

Version Number NUM 06 079

Filler CHAR 53 085 Spaces

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Appendix C: Q02 Layout

Item Description Default Type Field Length

1 Record Identifier Q02 AN 3

2 Record Index AN 1

3 Customer Number AN 9

. ( UN Country Code ) 2

. ( Dealer code ) 4

. ( Ship to Code ) 3

4 Dealer Order Number AN 10

5 OPO Number AN 7

6 Acknowledgement Type AN 1

7 Order Type AN 1

8 Quote / order AN 1

9 Number of items N 4

10 Item Number N 4

11 Sub-line item number N 2

12 Ordered part number AN 20

13 Key Code AN 8

14 Error Code AN 2

15 GM part no / supersession AN 12

16 Description AN 20

17 Quantity ordered N 6

18 Quantity processed to date N 6

19 Quantity this shipment N 6

20 Quantity back ordered N 6

21 Order status AN 1

22 Country of origin AN 4

23 Unit price (3 dec pos assumed) N 13

24 Discount code AN 1

25 Delivering warehouse AN 3

26 Processed date N 6

27 Quantity Cancelled N 6

28 Line Error Code (ECD) AN 3

29 Sort Record Indicator AN 1

30 Location Acknowledgement AN 2

31 Shipment Method AN 2

32 Filler AN 6

33 Container Number AN 10

31 Filler AN 13

Total Record Length 200

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Please note that Q2ECD is not DCS standard and is only used by DDS for NAO processing of input Q02 records from SAAB.

This field will not be on outgoing Q02 files from DDS to the host.

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Appendix D: Q03 Layout

Item Description Default Type Field

Length

1 Record identifier Q03 AN 3

2 Record index A AN 1

3 Customer number AN 9

NSC code AN (2)

Dealer code AN (4)

Ship too code N (3)

4 Branch/filial code AN 2

5 Customer order number AN 10

6 Order type AN 1

7 Number of items on order N 4

8 GM Internal order number (OPO) AN 13

9 Item number (Order line nr) N 4

10 Number of superseding parts

Used if ordered part is superseded

N 2

11 Ordered part number AN 20

12 Key cut code AN 8

13 Error code AN 2

14 Reason code

Giving the reason of some error codes, e.g.

Why on hold, why cancelled.

AN 2

15 GM service number of ordered part or in case of supersessions, the superseding

number (either GM service, Catalogue

number or merchandising number and this in relation with the ordered part number)

AN 20

16 Part description in dealer’s language AN 20

17 Quantity originally ordered For superseding parts, this quantity is

Adapted to the superseding quantity

N 6

18 Quantity in relation to the error code i.e. allocated, back ordered, cancelled,

adapted to standard pack, back order

released, etc

N 6

19 Processed date (CCYYMMDD) N 8

20 Customer’s bin remark AN 12

21 Unit price used as basis for billing N 13 (10,3)

22 Discount code AN 1

23 Version number N 6

24 Filler AN 27

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NOTE: Item 11 “Ordered part number” may contain either GM Service number, Catalogue number or Merchandising number.

Error codes and related reason codes

At time of order entry

Error Code

Reason Code

Description

01 Part number unknown (not on DMT table)

02 No valid supplier (not on DDD table)

03 No valid franchise (no matching on franchise code part/customer)

04 Invalid order type (either unknown or not valid for thecustomer)

05 Supersession information( if supersession active for main supplier)

06 Part referred to a local supplier (i.e. a supplier not using an automatic interface to DDS)

07 Duplicate (existing) order number

08 Key code missing for key coded part

09 Key code entered for non key coded part

10 Order on loop hold

11 Order on credit hold

12 Order canceled by GM personnel

13 Unknown customer code for conversion to suppliers

14 Invalid ship too address code

15 Campaign order outside valid timeframe

16 Campaign order below minimum order value

17 Duplicate campaign order number

18 Order not eligible for campaign

19 Part not available in campaign table

20 Conditional supersession

21 Campaign order sequence mismatch

22 Campaign order parked

30 Order line moved to VOR tracking

31 Alternative part information from VOR tracking

Error codes 01,02,03,04,07,08,09,12,13,14,15,16,17,18,19,20 and 21 should cancel the order line.

Osiris Help

Version: V1.1

At time of allocation

Error Code

Reason Code

Description

50 Ordered quantity adjusted to standard selling packs (SAS action code AD)

51 Order line allocated (SAS action code "AC")

52 ER Quantity canceled due to Export restrictions

52 IS Quantity canceled due to Invalid shipment method

52 KI Quantity canceled due to No stock for Fill/Kill orderline

52 NL Quantity canceled due to No stock anymore for a NLS part

52 NS Quantity canceled due to No stock anymore for a part that is indicated to become a non stockstructure item

52 UB Quantity canceled due to Full supply order not fully supplied within the timing period

53 CH Quantity put on hold due to Customer put on financial hold

53 MX Quantity put on hold due to Maximum order quantity

53 IN Quantity put on hold due to Initial order type

53 MH Quantity put on hold due to Model Launch

55 Back order

56 Release of a back order (SAS action code "BR")

57 Back ordered quantity canceled (SAS action code "BC")

For any other reason than the ones mentioned below

57 01 Back ordered quantity canceled due to NLS

57 02 Back ordered quantity canceled due to cancellation of release

57 04 Back ordered quantity canceled due to wrong release information

57 05 Back ordered quantity canceled upon dealer’s request

57 06 Back order quantity canceled. Incorrectly ordered.

57 08 Back ordered quantity canceled due to conditional supersession

57 09 Back ordered quantity canceled. Dealer should refer to circular letter

57 11 Back order quantity canceled. Quantity does not match standard selling pack.

05 Supersession information due to SAS request

60 BU Backorder cancellation request rejected as the order line is not in DDS.

60 ND Backorder cancellation request rejected as the order line is not SAS related.

60 BQ Backorder cancellation request rejected as the requested quantity is greater than the stored one

At warehouse order processing

Error Code

Reason Code

Description

80 Picking discrepancy back ordered (SAS action code "DB")

81 Picking discrepancy canceled (SAS action code "DC").

82 Picking discrepancy further referred to an other DDS

Osiris Help

Version: V1.1

87 GM internal order (OPO) close

At final order closure

Error Code

Reason Code

Description

90 Closure of customer order