Osimo Open Days CoR
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Transcript of Osimo Open Days CoR
David Osimo - Open Days 2008 - 1
Web 2.0 in government: irrelevant, important or game
changing?
David OsimoTech4i2 ltd.
Open Days - 7th October 2008
David Osimo - Open Days 2008 -
So far ICT has not fundamentally changed government
• 1990s: ICT expected to make government more transparent, efficient and user oriented
• 2005+: disillusion as ICT failed to drive real change in government
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David Osimo - Open Days 2008 -
The e-ruptive growth of web2.0
70 M blogs, doubling every 6 months
YouTube traffic: 100M views/day
Wikipedia: 2M articles
Source: Technorati, Alexa, Wikipedia, Cachelogic
Peer-to-peer largest source of IP traffic
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David Osimo - Open Days 2008 -
Is web2.0 relevant in government, and where?
Back office Front office
RegulationCross-agency collaboration
Knowledge managementInteroperability
Human resources mgmtPublic procurement
Service deliveryeParticipation
Law enforcementPublic sector information
Public communicationTransparency and accountability
source: http://ipts.jrc.ec.europa.eu/publications/pub.cfm?id=15654
David Osimo - Open Days 2008 -
Regulation : Peer-to-patent
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David Osimo - Open Days 2008 -
Service delivery: Patient Opinion
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David Osimo - Open Days 2008 -
Reminder: citizens and employees do it anyway
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Citizens’ monitoring government
David Osimo - Open Days 2008 -
Are these services used?
• in the back-office, yes
• in the front-office, not too much: few thousand users as an average
• still: this is much more than before!
• some (petty) specific causes have viral take-up (mobile phones fees, road tax charge schemes)
• very low costs of experimentation
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David Osimo - Open Days 2008 -
It’s not about “total citizens”
Source: IPTS estimation based on Eurostat, IPSOS-MORI, Forrester
4.Providing attention, taste data
3.Using user-generated content
2.Providing ratings, reviews
1.Producing content
100%3% 40% of Internet users (50% of EU population)10%
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David Osimo - Open Days 2008 -
Is there a visible impact?
Yes:
• in the back office: evidence used by US Patent Office, used to detect Iraqi insurgents
• in the front office, making government really accountable and helping other citizens
• it’s not about mass collaboration, is about the relevance of input
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David Osimo - Open Days 2008 -
Why?
Because it acts on leverages, drivers and incentives:
• building on unique and specific knowledge of users: the “cognitive surplus”
• the power of visualization
• reducing information and power asymmetries
• peer recognition rather than hierarchy
• reducing the cost of collective action
• changing the expectations of citizens12
David Osimo - Open Days 2008 -
A new flagship goal of eGovernment?
INPUT: IT investment
IMPACT: Better
government
high
high
low
low
eGov2.0 Transparency
eGov1.0 Online services
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David Osimo - Open Days 2008 -
Thanks
http://egov20.wordpress.com
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David Osimo - Open Days 2008 -
back up slides
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David Osimo - Open Days 2008 -
Why? /2
• Citizens (and employees) already use web 2.0: no action ≠ no risks
• Likely to stay as it is linked to underlying societal trends
- Today’s teenagers = future users and employees
- Empowered customers
- Creative knowledge workers
- From hierarchy to network-based organizations
- Non linear-innovation models
- Consumerization of ICT16
David Osimo - Open Days 2008 -
How to start: suggestions from web2.0 experts
• Start from back office: knowledge intensive, collaborative culture teams
• Evaluate existing usage by your employees
• Partner with civil society and existing initiatives
• Open your data, make them available for re-use
• Provide governance, but soft: policies and guidance
• Listen and follow-up on users’ feedback
• But no ready recipes: experiment!17
David Osimo - Open Days 2008 -
Common mistakes
• “Build it and they will come”: beta testing, trial and error necessary
• Doing everything on own website: reach out through existing websites/network
• Opening up without soft governance of key challenges:
- privacy
- individual vs institutional role
- destructive participation
• Adopting only the technology with traditional top-down attitude
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David Osimo - Open Days 2008 -
Web 2.0 is a set of values more than a set of technologies
ValuesUser as producer, collective intelligence,
openness “by default”, perpetual beta, ease of use
TechnologyBlogs, Podcast, Wiki, Social Networking, Peer-
to-peer, MPOGames, Mash-up Ajax, Microformats, RSS/XML
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