OSA CertificationITIL® INTERMEDIATE OSA CERTIFICATION 

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ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

Who Should Apply?

The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. Roles that are best suited for this configuration are Configuration Manager, Availability Manager.

OSA Certification:

ITIL® Intermediate OSA Certification 

Click here to access OSA certification website

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Books to read for OSA:

• IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition

• Passing Your ITIL Foundation Exam – 2011 Edition

• ITIL Foundation 2011 Exam Reference Book

• ITIL V3 Foundation Guide

• ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

Links to Practice test:

Resources

Click here to access OSA Practice Test

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Thank you!