OS Topic List 2014
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Transcript of OS Topic List 2014
Does your organization need training on‐site? Whether you have 3 or 300+ people to train, we can deliver a training program designed specifically for your needs and goals.
ADMIN SUPPORT TRAINING Administrative Professional Training
Indispensable Assistant
Management Skills for Executive‐level and Administrative Professionals
Secrets to Being a Front Desk Superstar
PROFESSIONAL COMMUNICATION SKILLS
Assertive Communication Skills
Business Writing and Grammar Skills
Business Writing for Professionals
Business Writing, Grammar and E‐mail
Clear and Concise E‐mail and Business Writing
Critical Discussions
Developing Lasting Relationships
E‐mail in the Workplace
Essentials of Communicating With Diplomacy and Professionalism
How to Be a More Effective Group Communicator
How to Become a Better Communicator
How to Write Effective Policies and Procedures
Letter‐perfect Grammar and Proofreading
Mastering the Art of Technical Writing
Persuade, Motivate and Influence without Authority
Poised and Powerful Public Speaking
Presenting in a Virtual Environment
Professional Presentation Skills
Report Writing
LEADERSHIP AND MANAGEMENT Cross‐functional Collaboration
Creative Leadership
Dare to Lead
Dealing Effectively With Unacceptable Employee Behavior
Dealing With Negative Attitudes in the Workplace
Dealing With Personality Clashes
Delegation Skills
Effective Performance Management
Excelling as a Manager or Supervisor
Generation Management
Giving and Receiving Feedback
Help Employees Thrive While Doing More With Less
How to Effectively Manage Multiple Locations
How to Excel at Managing and Supervising People
Leadership Development and Teambuilding
Leading a Culturally Diverse Workforce
Leading Change
Leading Without Authority
Management Boot Camp
The Manager as Leader
Managers and Supervisors Training
Managing Through the Tough Times
Managing Up
Mentoring Skills for Leaders
Meetings That Work
Motivation, Inspiration and Empowerment
CUSTOMER SERVICE Customer Service Training
Creating Guests for Life
Essentials of Excellent Customer Service
Terrific Telephone Skills
Total Customer Service
HUMAN RESOURCES Balancing Human Resources and the Law
Diversity in the Workplace
Effective Performance Reviews
Employee Onboarding
FMLA Compliance Update
Manage the Challenges of Workers’ Compensation
Maximum Retention Training
Payroll Management
Personnel Law for Managers and Supervisors
Preventing Sexual Harassment in the Workplace
Preventing Violence in the Workplace and Dealing With It When It Occurs
Secrets of Behavioral Interviewing
Secrets of Successful Interviewing
Successful HR Management
Visiting Ethical Issues in Today’s Workplace
Workshop for Personnel/HR Assistants
SAFETY TRAINING OSHA 30‐hour Outreach Training Compliance Course
OSHA Compliance Update
MICROSOFT® OFFICE® TRAINING Basic Microsoft® Word – 2007, 2010
Basic Microsoft® Excel® – 2007, 2010
Advanced Microsoft® Excel® – 2007, 2010
Basic Microsoft® PowerPoint® – 2010
How to Build Powerful PowerPoint® Presentations
Basic Microsoft® Access® – 2007, 2010
Intermediate Microsoft® Access® – 2010
Microsoft® Outlook® – 2007, 2010
Transitioning From Microsoft® Office: 2003 to 2007 2003 to 2010 2007 to 2010
MICROSOFT® PROJECT TRAINING Mastering Microsoft® Project
SERVER APPLICATIONS TRAINING Microsoft® SharePoint® Server 2007
Microsoft® SharePoint® End User 2010
Windows® 7
DESKTOP PUBLISHING Adobe® Creative Suite®
Adobe® Photoshop®
FINANCE & ACCOUNTING Budgeting Skills for Professionals
Business Acumen
Controllers Workshop
Finance and Accounting for Non‐financial Managers
Financial Statement Analysis
Secrets of Accounts Receivable Collection
Streamlining and Optimizing Accounts Payable
Don’t see the exact course you need? Let
our team of experts custom design a
course for you that’s targeted and focused
to your specific training goals.
How to Deal With Difficult People
How to Manage Anger Conflict and Confrontations
How to Persuade, Motivate and Influence Your Peers
Interview Skills for the Interviewee
Managing Emotions and Thriving Under Pressure
Personal Accountability
Precision Thinking and Problem‐solving Skills
Professional and Personal Enrichment
Professional Success for Women
Resume Writing
Sparking Innovation and Creativity
Strategic Planning and Analytical Thinking
Strategic Thinking
Stress Solutions
Understanding Personality Styles and Their Significant Impact
TEAMWORK Coaching and Teambuilding Skills for Managers and Supervisors
Effective Peer‐to‐Peer Coaching and Performance Feedback
Effective Teamwork Strategies
Excelling as a Highly Effective Team Leader
Implementing Self‐directed Work Teams
TIME AND PROJECT MANAGEMENT TRAINING
Advanced Project Management
Fundamentals of Successful Project Management
Managing Multiple Projects, Objectives and Deadlines
Mastering the People Side of Project Management
PMP Exam Prep Course
Project Management for IT Professionals
Root Cause Analysis
Time and Task Management
LEADERSHIP AND MANAGEMENT (cont.)
Preparing for the Challenges of Supervision and Leadership
Setting Successful Employee Goals
Strategic Performance Management
Successfully Manage Remote Workers
Take the Lead
The 10 Steps to Leadership Excellence
Understanding the Four Generations of Employees
SOCIAL MEDIA AND MARKETING Advanced Instructional Design
Guide to Facebook® Marketing
Social Media and Marketing
SALES AND NEGOTIATIONS TRAINING
Advanced Negotiations: Tactics and Strategies
Closing the Sale
How to Negotiate with Vendors and Suppliers
Mastering the Art of Negotiations
Sales Management for the New Sales Manager
Strategic Selling Skills
Support Your Sales Team
The Consultative Sale
The Consultative Telephone Sale: Advanced
The Consultative Telephone Sale: Skills and Strategy
The Winning Mindset of a High‐income Sales Professional
INTERPERSONAL SKILLS TRAINING Achieving Career Success
Active Listening
Building Your Emotional Intelligence
Conflict Resolution and Confrontation Management
Developing a Professional Presence
Embracing Change
Essentials of Credibility, Composure and Confidence
Fostering Trust in the Workplace