Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.
-
Upload
mervin-ryan -
Category
Documents
-
view
222 -
download
0
Transcript of Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.
![Page 1: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/1.jpg)
Orientation for Managers/EmployeesYour EAP/EFAP & work-life/wellness resource
![Page 2: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/2.jpg)
Agenda
• Program overview• How LifeWorks can help • How LifeWorks can help managers• How to access the program
Please feel free to ask questions as we go along!
![Page 3: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/3.jpg)
Program Overview
LifeWorks is available 24 hours a day, 7 days a week.• Toll-free telephone number for all questions and concerns• Voluntary and confidential• No additional cost to you and your dependents• Bilingual (English/French)• Telephonic and in-person counselling available (national service),
as well as video counselling live via webcam• Support and resources available online at LifeWorks.com and by
mobile app• Educational materials on a variety of topics• Research conducted on your behalf
![Page 4: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/4.jpg)
Confidentiality
• Confidential vs. anonymous• Limitations• Intake process
![Page 5: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/5.jpg)
Our Counselling Approach
• Counselling may take place over the telephone, by video (live via webcam) or in person
• Short-term, solution-focused• Number of sessions varies and determined on a case-by-case basis• Our EAP counsellors must:
- Adhere to our service and quality standards- Have a minimum of five years’ experience- Hold a Master’s degree in psychology, social work or other
human services field- Be members of their respective professional body
![Page 6: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/6.jpg)
How LifeWorks Can Help
LIFE
• Retirement
• Midlife
• Student Life
• Legal
• Relationships
• Disabilities
• Crisis
• Personal Issues
HEALTH
• Mental Health
• Addiction
• Fitness
• Managing Stress
• Nutrition
• Sleep
• Smoking Cessation
• Naturopathic Services
FAMILY
• Parenting
• Couples
• Separation / Divorce
• Older Relatives
• Adoption
• Death / Loss
• Childcare
• Education
WORK
• Time Management
• Career Development
• Work Relationships
• Work Stress
• Managing People
• Shift Work
• Coping with Change
• Communication
MONEY
• Saving
• Investing
• Budgeting
• Managing Debt
• Home Buying
• Renting
• Estate Planning
• Will Kit
![Page 7: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/7.jpg)
Emotional Well-being
• Relationship, marriage and family issues• Stress-related and work-life balance issues• Mental health concerns such as depression and anxiety• Grief and loss• Addiction and recovery
Services & Tools: • Depression Centre • Resiliency assessment• Depression assessment• Resiliency tutorial
![Page 8: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/8.jpg)
Parenting and Childcare
• Child-rearing
• Single-parenting and blended families
• Pregnancy, infertility and adoption
• Special needs
• Bullying
Services & Tools:• Becoming a Parent• New & Expectant Parent Kit• Child Safety Kits• Questions Parents Ask blog• Childcare/Summer Camp Locator• Career Cruising for Teens
![Page 9: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/9.jpg)
Caring for Older Adults
• Caregiver support and resources
• Alzheimer’s disease, other dementias
• Older adult health issues
• Long-distance caregiving
• Living independently, coordinating in-home care
• Searching for and assessing assisted living
and long-term care facilities
Services & Tools:
• Hiring an In-home Caregiver (booklet)
• Older Adult Safety Kit
• Facility Checklist
• Home Safety Checklist
![Page 10: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/10.jpg)
Education
• Kindergarten and early education• Communicating with teachers and administrators• Homework and grades• College/university planning• Career planning and lifelong learning
Services & Tools• Career Cruising for Teens
![Page 11: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/11.jpg)
Financial
• Personal budgeting• Managing debt• Saving and investing• Basic tax planning• Buying a home• Basic retirement planning
Services & Tools:• Taking Charge of Your Money (audio)• Online Financial Toolkit • Your Money blog• Financial calculators• Online budget worksheet
![Page 12: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/12.jpg)
Legal Issues
• Speak to a lawyer for up to 30 mins at NO COST!• Up to a 25% discount off services beyond the consultation
(exceptions: Employment and Business law)• Family law• Real estate law• Bankruptcy• Criminal law• Estate planning
Services & Tools:• Complete Will Kit & Estate Planning Guide (online)• Divorce Toolkit
![Page 13: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/13.jpg)
Health and Wellness
• Diet and physical activity• Stress reduction• Healthy aging• Living with a disability or chronic condition• Getting the sleep you need
Services & Tools:• Stop Smoking Centre• Naturopathic Services• Eating Well Telephonic Nutritional Counselling• Food & Fitness blog• Healthy Weight Calculators
![Page 14: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/14.jpg)
Work and Career
• Co-worker relationships• Interpersonal and communication skills• Navigating workplace changes• Time management• Relocation• Shift work and telecommuting• Career progression/change
Services & Tools:• Becoming You: Finding Your Path in Your 20s and 30s
![Page 15: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/15.jpg)
Midlife and Retirement
• Work after retirement• Empty nest issues• Growing as a couple• Life and retirement planning
Services & Tools:• Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit) • Planning Your Future (booklet)
![Page 16: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/16.jpg)
Everyday Issues
• Home improvement• Moving and relocation• Locating community resources• Volunteer opportunities
![Page 17: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/17.jpg)
On www.LifeWorks.com you can...
• Search for information confidentially in five categories – Work, Life, Family, Health & Money
• Visit our Life Changes tab to support you during significant, stressful life transitions
• Access practical resources and educational materials, including:- Articles - online toolkits- Booklets- Podcasts and audio recordings- Interactive tools on budgeting, investing, home buying, health and retirement
planning
• Submit an online request to connect with a consultant OR order hard-copy educational materials
![Page 19: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/19.jpg)
Life Changes
![Page 20: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/20.jpg)
Mobile App for iPhone, Android and Blackberry
Access www.LifeWorks.com conveniently from your smartphone – and it’s FREE!
Mobile site coming 2015.
![Page 21: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/21.jpg)
How to Contact LifeWorks
Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.
Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.
Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080
www.LifeWorks.com www.mieuxvivre.ca
username: XXXXXXXX , password: XXXXXXXX
![Page 22: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/22.jpg)
We understand the issues managers face and the pressures you experience.
LifeWorks is here to help.
![Page 23: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/23.jpg)
Management Consultation
Service provided by our Organizational Services team to support managers dealing with workplace issues/concerns.
We can:
• Serve as a confidential sounding board
• Help with sorting out complex, sensitive issues
• Coach for problem-solving, communication techniques
• Help identify resources
• Provide guidance when you need to refer an employee to the EAP
![Page 24: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/24.jpg)
Issues for Management Consultations
• Employee performance, productivity and attendance issues
• Employee conflict
• Harassment in the workplace
• Discrimination
• Organizational change
• Support for employees who may be experiencing a mental
health problem
• Substance abuse concerns
• Violence, threats and anger in the workplace
• Burnout
![Page 25: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/25.jpg)
Types of Referrals
• Informal
• Monitored
![Page 26: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/26.jpg)
Monitored Referrals
• Consult with your Human Resources team first.• Contact LifeWorks management consultant before referring.• Employer and employee to sign Release of Information (ROI) form.• Employee can access counselling 24/7 through main EAP line –
suggested timeline is within three (3) business days.• Email or fax back signed ROI form.• LifeWorks provides follow up regarding employee’s participation with
EAP to Authorized Contact(s) listed on ROI. • Upon employee’s completion of counselling through the EAP,
LifeWorks to conduct final follow-up.
![Page 27: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/27.jpg)
www.LifeWorkshr.ca
LifeWorks’ companion website dedicated to supporting program administrators and managers.
• Promotional materials
• Topical flyers to meet workforce needs
• Archive of support materials including quarterly newsletters, recorded webinars, monthly features, and more
• Research reports and manager resources
![Page 29: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/29.jpg)
Manager’s Guide
Online manual to support you – available on www.lifeworkshr.ca • How we can help and when to contact us• Help with a wide range of employee needs• When an employee is experiencing personal problems or emotional
difficulties• Performance issues• Following up• Commonly asked questions
![Page 30: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/30.jpg)
Manager Resources Series
Special monthly resource of value and interest to managers • Includes tools such as webinars, live discussion forums, podcasts,
whitepapers, research reports and more• Available in English/French • Monthly reminder delivered via email directly to program
administrators with access instructions
![Page 31: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/31.jpg)
Ceridian Crisis Management
24/7 service available by phone to assess a critical incident and
provide qualified trauma support and direction.
• Recommend: Defusing, Debriefing, On-site counselling
• National network of more than 450 consultants specialized in post-traumatic intervention.
Types of issues:• Acts of violence in the workplace• Workplace accident• Mergers or acquisitions• Downsizing and reorganization
![Page 32: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/32.jpg)
Employee Effectiveness Seminars
More than 100 seminars for employees and managers
• Delivered at your location or via webinar
• Facilitators are highly skilled professionals
• 60 minutes in length, or more in-depth options
such as continuing education tracks and coaching
Sample topics:
• Managing stress/Balancing work & life
• Enhancing personal productivity
• Parenting and teen issues
• Financial issues
• Helping older relatives
![Page 33: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/33.jpg)
Reminders
LifeWorks is a confidential service available 24/7 to you and your
dependents, and to your employees and their dependents.
LifeWorks:
• Increases employee productivity
• Decreases costs related to absenteeism
• Provides employees with proactive, preventative wellness support, as
well as treatment
• Prevents concerns from escalating
• Improves retention and recruitment
• Improves loyalty
![Page 34: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/34.jpg)
How to contact LifeWorks
Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.
Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.
Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080
www.LifeWorks.com www.mieuxvivre.ca
username: XXXXXXXX , password: XXXXXXXX
![Page 35: Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource.](https://reader035.fdocuments.us/reader035/viewer/2022062301/5697bfa41a28abf838c9765e/html5/thumbnails/35.jpg)
© 2014 Ceridian HCM, Inc.