Project Value Delivery

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m

Business TransformationBest Practices

(Project-Driven businesses)

Jeremie AverousJune 2015

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 2

6 Key Success Factors for Business Transformation

• Visible company commitment & ownership– Leadership by key executive dedicated full-time– Full ownership & accountability of program

• Effective Prioritization of initiatives– Focus to ensure delivery

• Dedicated team & budget– Manage as a Project, outside operational pressures

• ‘Embedded consulting’– External expertise brought in as needed, advisory role– Junior positions filled in by people from the business

• Include Change Management program– Involvement in solution definition– Communication, training, dissemination of key personnel

• Full inclusion & cooperation of IT department– Systems implementation can be quick if strong link

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 3

Business Transformation Roadmap

Consistent implementation

+Change

management

Overall Scoping(objectives, prioritization,

high-level plan)

Stream scoping

Stream scoping

Stream scoping

Stream delivery

Stream delivery

Stream delivery

Step 1 Step 2 Step 3 Step 4

Agile PM approachSprints, facilitation, cross-functional,

Prioritization

Conventional PM approachDeliver scope, MoC, conventional

Project Control

Senior Management Involvement

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 4

Visible Company Commitment & Leadership

• Develop and share sense of Urgency• Define expected benefits for the business• Transformation PM must be high profile executive

with company experience / recognition– His nomination must hurt!, assignment must be full-time

• Individual Streams PM must be from the business• Junior contributors from the business• Senior Management must be directly involved in

shaping and implementation phases– Participation to workshop– Communication, roll-out support

• Significant budget set aside for transformation no need for further approvals

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 5

Effective Prioritization

• Prioritization is essential for delivery– You can’t solve all the issues in one go. More prioritization

means more focus and surer delivery• A mix of Short term wins + Important ground work

– Short term wins to demonstrate change and address barriers (obsolete policies)

– Important ground work to implement structural changes

• Once prioritized and approved, stick to it unless life-or-death issue!– Transformation projects often suffer of significant scope creep

Effort

Impact

(?)!

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 6

Dedicated Team & Budget

• Significant dedicated budget– Include dedicated resources + support and input from the

business (time)• Separate office zone, dedicated integrated team

– Internal and external resources mixed in same area– Project setup (document management, timesheet etc.)

• Team building and team spirit development• Reporting, forecasting etc as normal project

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 7

Embedded Consulting

• Limit consultants to senior consultants with industry & field experience– In support of managers from the business– Recommended deputies to main managers (Program + streams)

+ transformation / change expertise– Bring best practices / disruptive ideas if needed

• Provide junior resources from the business rather than contractors/ consultants– Great development opportunity for individuals– Better suitability of end product to business– Change agents when will be assigned back in organization– If missing people rather take contractors in operations and assign

long term employees to the transformation project

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 8

Include Change Management Program

• Change management is recognized as being essential in actual implementation

• There are Change Management experts / companies• 5 stages

– Business participation to framing / scoping– Regular communication– Create short term wins– Use pilots to foster interest and support– Roll-out & implementation plan:

• including substantial communication, training• Involve business with user champions, participation to user

acceptance tests, pilot implementation, train-the-trainer

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 9

Full Inclusion & Cooperation of IT department

• Most transformation programs include the implementation of IT systems

• Strong opinionated pure IT departments can substantially slow down/ stop transformation processes

• Or generate the adoption of solutions outside company frame e.g. cloud etc.

• Best Practice:– Involvement from the start at management level– Share the urgency– Willingness to reconsider older policies in view of new

technology– Support rather than constraint implementation and

anticipate infrastructure requirements

© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 10

Harvard’s Dr. Kotter’s“Leading Change” Model

• 8 steps for transformational change

Com

pany

co

mm

itmen

tDe

dica

ted

team

& Bu

dget

Effe

cctiv

ePr

iorit

izatio

nEm

bedd

ed

cons

ultin

g

Incl

ude

Cha

nge

Man

agem

ent

Full

Incl

usio

n IT

dept

Create Sense of Urgency X XBuild Guiding Coalition X X XForm Strategic Vision & Initiatives X X XEnlist Volunteer Army XEnable Action by Removing Barriers X X XGenerate Short Term Wins X X XSustain Acceleration X X XInstitute Change X X X

W e E m p o w e r O r g a n i z a t i o n sT o b e R e l i a b l y S u c c e s s f u l i n

E x e c u t i n g L a r g e , C o m p l e x P r o j e c t sDiscover more on

w w w . P r o j e c t V a l u e D e l i v e r y . c o m

Project Value Delivery

THANK YOU!

W e E m p o w e r O r g a n i z a t i o n sT o b e R e l i a b l y S u c c e s s f u l i n

E x e c u t i n g L a r g e , C o m p l e x P r o j e c t sDiscover more on

w w w . P r o j e c t V a l u e D e l i v e r y . c o m

Project Value Delivery

Project Soft PowerUnleashing Value

from YourLarge, Complex

Projects

Project Health Check

Project Coaching

Organizational maturity

Team effectivenessIntercultural leadership

Advanced project trainingProject Startup support

Project Recovery

Advanced risk management

Project Control and Reporting

Support systems integration

Convergence planning

Remote sites integration

Leadership development