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SUBJECT

NBP ORGANIZATION STRUCTURE

PRESENTED TO :

MISS HINA GILL

SEMESTER: 1TH SEME

SUPERIOR UNIVERSITY,

RAVI CAMPUS, Lahore.

PRESENTATED BY:

GULFAM SLAMAT

ALI HASSAN

MALIK SHARIQ

HAFIZ MUHAMMAD ASAD

Background of NBP

• Established in 9, Nov, 1949.

• not normally established like other banks under the bank establishing ordinance.

• Established with the promulgation of theordinance which purpose was to cope with thecrises that developed after trade dead lock withIndia and devaluation of Indian Rupees.

• Bank directed its resources to finance the jutecrop trading in the than in East Pakistan.

• The Bank's joint ventures are, United National

Bank (UK), First Investment Bank and NAFA, an

Asset Management Company (a joint venture

with NIB Bank & Fullerton Fund Management of

Singapore).

Nature of the Company

• National Bank of Pakistan is financial institute that provide

services of deposits, loans, corporate investment and other

welfare project on the behalf of Government of Pakistan.

National Bank of Pakistan is a semi Government institute;

Govt. of Pakistan and SBP have 75.60% ownership of the

National Bank of Pakistan. International Money Exchange has

25% ownership of NBP.

VISION

"To be recognized as a leader and a brand

synonymous with trust, highest standards of service

quality, international best practices and social

responsibility."

MISSION• NBP will aspire to the values that make NBP

truly the Nation’s Bank, by:• Institutionalizing a merit and performance culture• Creating a distinctive brand identity by providing the highest standards of services• Adopting the best international management practices• Maximizing stakeholders value• Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate

GOAL OF NBP ORGANIZATIONTo enhance profitability and maximization of NBP share

through increasing

• leverage of existing customer base and diversified

range of products.

• Excellence in Direction

• Excellence in Growth

• Excellence in Performance

• Excellence in Management

• Excellence in Achievement

CORE VALUES

• Highest standards of Integrity

• Institutionalizing team work and performance culture

• Excellence in service

• Advancement of skills for tomorrow‟s challenges

• Awareness of social and community responsibility

• Value creation for all stakeholders

TOP MANAGEMENT

• PRESIDENT

• BOARD OF DIRECTOR

• MEMBER EXECUTIVE BOARD

• REGIONAL CHIEF

• ZONAL CHIEF

• BRANCH MANAGER

PRODUCT SERVICES

There are two major type of product services provided to the customers by the NBP.

PERMANENT

Deposit, Loans, Remittance

VARIANT

Saiban Scheem, Kisan Scheem, Advance Salary Scheem, Cash & God Scheem

DECISION MAKING IN NBP

• NBP upper management participates the lowermanagement for the preparation of rules,policies and procedures.

• The lower management participate with theupper management as a representative of theoperating staff and put up their issues beforethem.

• The NBP organization has centralization as wellas decentralization approaches in decisionmaking.

• Some decision are made only by the upper level of

management and implemented through the branch

manager. While in daily routine matters and

environment the branch manager get suggestion

from the operating staff and then takes decisions in

the rules and polices.

Organizational culture

• The NBP has low formalized jobs.

• Employees are not bound to come in specialuniform, timing and to use a specific language &gestures during the office working.

• They have right to perform their jobs as they feelconvenience to perform them. But they are liableto perform their assigned job's tasks inaccordance with the determined polices andprocedures.

MANAGER ROLE IN CONTROLLING THE ORGANIZATION PERFORMANCE

• The Manager in NBP has rights to overseas the performance of the

operating staff and to control them according to rules and polices.

Therefore, he assignee duties to the subordinate according to their

skills level, provide them skills through jobs rotation, calls meeting

for providing necessary instructions to them, take corrective

measures where find deviation from the standard level. The

operating staff is responsible to follow the instruction of the Manger.

Otherwise the can take disciplinary action against them.

HOW MANAGER RESOLVE CONFLICTS, WHAT PROBLEM FACE DURING THE IMPLEMENTATION OF

NEW RULES

• Manager act as a conflict handler, he identify theproblem that arise the conflicts then listen the issuesfrom both parties and settle down the problem bycreating win-win situation.

• Some time in implementation of new rules andprocedures some sort of problem such as lack of interestof the employee for compliance of new polices andprocedures. In this situation the manager call a meetingand provide awareness to the operating staff about newprocedures and polies and their course of action. And

restrict them to follow these rules.

REMARKS ABOUT THE RIGHT ORGANIZATION ENVIRONMENT

• Democratic style is the best for the NBP organization. Because

it develop friendly environment between the manager and

employee and their relation grow up positively. Employee

perform their tasks without any pressure and disturbance.

Resultantly, their effectiveness and efficiency boost up highly.

HOW THE NBP ORGANIZAITON PROMOTE TEAM WORK

• Through creating connectivity among the employee’s job’s

tasks.

• Through rotational job training system.

The NBP promote the team work and under this system

employee coordinate to each for the accomplishment

organizational goal. Moreover, NBP encourage the employee to

be recognized as team.

Planning for organizing work

• NBP has regular setup to organize the workactivities for this purpose the qualifiedindividuals are given opportunity work in NBP,Employee are undergone through trainingprocess. NBP follow the work specializationand departmentalization by which to organizework remain easy.

NBP ORGANIZATION GOAL SETTING

• NBP organization goal setting process follow those points

which relate to its mission statement and prepare the

designee of routs which lead toward their achievement. The

NBP have the have the following goal setting system:

• Financial Goals

• Strategic Goals

• Stated Goals versus Real Goals

SPAN OF CONTROL

• According to survey at NBP branch Begam Kot,

Lahore, one manager control the whole operating

staff with the help of assistant manager.

Therefore, NBP Branch system manager has wide

span of control.

Functional Departmentalization

Manager

Operational Manager

AccountantDeposit Officer

CashierRemittance

OfficerSecurity Guard

Peon/Office Boy

Role & Responsibility of BOD’S

• The Board shall approve and monitor theobjectives, strategies and overall businessplans of the institution.

• All the members of the Board shouldundertake and fulfill their duties&responsibilities keeping in view their legalobligations under all the applicable laws andregulations.

• The Board shall clearly define the authorities and keyresponsibilities of Senior Management withoutdelegating its policymaking powers to theManagement and shall ensure that the Management isin the hands of qualified personnel.

• The Board shall approve and ensure implementation ofpolicies, including but not limited to, in areas of RiskManagement, Credit, Treasury & Investment, InternalControl System and Audit, IT Security, HumanResource, Expenditure, Accounting Disclosure, and anyother operational.

• As regards Internal Audit or Internal Control, aseparate department shall be created which shallbe manned preferably by professionalsresponsible to conduct audit of the Bank, VariousDivisions, Offices, and Units Branches etc. TheHead of this department will report directly tothe BOD or Board Committee on Internal Audit.

• The business conditions and markets are everchanging and so are their requirements. TheBoard, therefore, is required to ensure existenceof an effective, Management Information system‟to remain fully informed of the Activities.

KEY PEOPLE LEADERSHIP STYLE• NBP upper management adopt democratic as well as lasses

fair style in its leadership.

• NBP has favorable motivation system, the employee who

work effectively, efficiently manager promote them on higher

scale and he/she is awarded other benefits.

• Some time changes occur in organization system due to

technological advancement and competitor planning, which

demand to manager to educate the subordinate and to alter

and mold their behavior according to the need of time.

PROBLEM FACED BY MANAGER IN MOTIVATION

• In such condition the manger face thefollowing type of problem

• Choose best way for encouragement of staff

• Investment on purchase of new technology

• Exert extra time for development and trainingof the staff

• Prepare new plan in order to keep it positionat highest level in the competition market

HRM FUNCTION IN NBP

• NBP Head Office has HRM Department. Which identify

the position according the information available form the

branch Managers. It invites the suitable applicant for

different positions and select the best candidates from

the list of applicants. Then, send them for training into

the training staff college. After that they are appointed in

various branches. NBP provide job rotation system for

development, reinforcement system for motivation and

corrective measures, monitoring system for maintenance

of internal control system.

COMMUNICATION SYSTEM

• NBP adopt verbal communication system. Which

includes the correspondence and oral exchange of

information. Most of the organizations use this

source of communication.

Some forms that are used in HRM Department of NBP.

• Job Application Forms

• Training From

• Compensation Form

Controlling Technique of NBP

• NBP motivate the competent employee by rewards.

• NBP discourage the ignorant employee by imposing some type of restrictions, such as explanation, fine, termination.

• NBP define the duties of the employee according to their skills levels, provide them job oration system, equalize the workload, develop coordination between the employee and update them with new technological change.

CONCLUSION

As analysis shows that NBP is a most

growing organization with highest return on

capital, largest market share amongst all

Pakistani banks and cost to income ratio is

the highest in banking sector. But there is

further need for improvement to overcome

weaknesses and to maintain its position as

an “Asian Tiger” in banking field.

Recommendation

• NBP needs to adopt quick services system for the ease of customer rather than lengthy proceedings of the services.

• NBP needs to update its IT system according to time to time changes.

• NBP needs to make efforts to make itself a truly Islamic nation bank by adopting Islamic economic system.