Organizational Structure & Design - AgilityHealth...Title Microsoft PowerPoint - 2 Day Consolidated...
Transcript of Organizational Structure & Design - AgilityHealth...Title Microsoft PowerPoint - 2 Day Consolidated...
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Organizational Structure & Design
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Organizational Structure & Design Is…Intentionally designing the structure or your organization to maximize agility for FLOW of VALUE.Alignment of all teams (business & technology) to accelerate the delivery of measurable outcomes.This is a virtual structure not physical re-org change. We care more about how outcomes FLOW rather than who reports to who.
Value Streams
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How Might We…
Design true end to end cross‐functional teams?
Align teams around business
outcomes and enable FLOW?
Give them stability and focus with the
right allocation?
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Basic Team StructureBusiness VisionWhat? Why?
ProcessFacilitatorSolution
Vision
How?
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Determining Capacity Allocation
RunOperate & sustain
GrowEnhance & expand
TransformInnovate & Disrupt
• Sustain, retain and renew existing business
• Run essential processes
• Keep the lights on
• Manage cost
• Extend current products/services
• Enter new markets
• Support sales and growth
• Execute on strategic themes
• High risk, high reward
• Innovations & experiments
• New capabilities & income streams
• Disrupt yourself before being disrupted
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Portfolio: Example
• Let go of past models• Develop a “growth mindset”• Hit the easy button – Simple Solutions
• All work should be visible • Empower Team members ‐ Push decision
making down to the lowest level
• Buy don’t build wherever possible• Experiment – fail and learn fast• Systems thinking at every level
Customer Portal
Insights & Analytics
Distribution Support
Billing & Payments
Systems
Journey Steps/Activities
Run, Grow, Transform
A‐1 Insurance Employer Services Value Stream
New Product Development
Enrollments
CustomerInsights
Solution Ideas
Customer Leads
Customer Application
Receive Service
Process Payments
Bill Customer
Service Request
System Team
• 2.5 M individuals• Early adopters• Middle income bracket• Age 25 to 40
Customers / Market Segments
DiscoveryTeam
• Product Definition• Architecture Design• CX Design• Customer Insights
Intuitive CRM
Campaign TRACK
AP SCAN Business Intel
Business Rules Engine Rapid Bill & Pay
Customer Support
Guiding Principles
Mid Size Employers Team of Teams 2
Portfolio Mgr.
Business / VS Lead
Ent. Architect
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Copyright© 2018 Agile Transformation Inc. | Confidential & Proprietary
Conceptual Design Patterns6 Ways to Integrate Demand and Shared Delivery Portfolios
P1 P2 P3 P4 P5
Demand PortfoliosSh
ared
Delivery
Portfolio
s
Shared Delivery teams support demand portfolios by:
1. Dedicated Team(s)2. Embedding people3. Accept backlog items4. Knowledge Transfer5. Expose APIs6. Intersource
(co‐development)
P6
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Workshop: Current vs Future State
What does it look like to me?
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Enablement Teams
• Enable other agile teams with critical but limited skills (DevOps, CX, UX, …)
• Provide templates, tools, best practices, coaching & training• Temporarily embed with teams to mentor new skills
Baseline Assessment
Create a Skills Growth
Backlog
Provide Tools & Best Practices
Mentor & Coach Team
Enable Self‐Learning
Re‐assess & Update Backlog
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Role Transition & AgilityExecutives & Line of Business Leaders
Supervisors and Resource Managers
Project & Program Managers
Team Members
• Embrace Agile & Lean Principles
• Champion and Support Change
• Provide clarity
• Shift to Strategy
• Lead with Agility
• Decentralize decision making
• Build High‐Performing Teams
• Transition to Agile Roles
• Remove Impediments
• Develop people & skills
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Summary• Create high performing cross
functional teams that are aligned to strategic priorities to optimize capacity
• Design your organization with the customer in mind to maximize work flow and business value
• Involve and empower teams in growing skills and transitioning to new roles
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